JD Wylie Engineering

After review of this file we find the customer was in our service on 12-4-with the initial complaint but wanted us to diagnose the problem while they waited and reluctant to leave it so we did not have time to diagnose it correctlyThey returned a few times and each time they would
not give us enough time(hours at a time) to diagnoseThe last time they were in we were finally able to diagnose the problem as bad stepper motors within the dash clusterWhich is causing all of the issues We did not have this one in stock so we had to order the partsIt has been a few days since we ordered but we cannot control the availability of a needed partThe check engine light, stability track light, fuel gauge will all be repaired with this partThe door handle was replaced, the a/c was working normally(just need to push a button to turn it on for this model) The parts are still not here but are expected to be here early next week Thank you for the opportunity to resolve this issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Destiny *** Bo***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform
this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After reviewing Mrs*** complaint, we would first like to apologize for any issues that she is havingWe have reached out to her to address these issuesAt Mrs*** request we have set an appointment for 01-13-in our Service Center. We have also reserved her a loaner
vehicle for that day as per her requestWe will follow up with her after the appointment to assure she is satisfied. With regards to any employee that is not being courteous to any of our customers, or not following company policy will be investigated and dealt with internally.Thank you for the opportunity to resolve this issue

We have reached out to Mr*** to get copies of the documents that he hasWe want to better understand the situation, so that we can address the issues he is claiming to have hadI have requested that he fax them to me at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I refuse to accept this response. They need to tell the truth. Yes, they did replace in June. How about the paper work and many many verbal statements that they said nothing was wrong with the car right after and during the months after they fixed it, before the warranty ever expiredIt has been in and out of there for over a year for the same problem. After you fixed the gaskets in June, we still complained and had brought the car in a few times (before the warranty expired) and you claimed there was nothing wrong with it. It didn't run good after all that which you know, because we have called and brought in the car for your service department to tell us nothing was wrong with itI have the paperwork showing that. Also, yes you did talk to me, but so did about other people. You passed me from person to person, and that person would tell me they would take care of it, then the next thing I knew someone else would be contacting me, telling me something else, hear my side, and have someone else contact me. I also sent a copy of the invoice you gave me stating that the shaking of GM's is when starting. They have an issue with that and told me that is NOT normal. Keep lying. I have all the proof to show I have tried and tried before and after the warranty to fix this. It took you months to fix the gaskets the first time, after we told you about this, which you told me there was nothing wrong. I paid for that car to be towed to your department, which no one there would tell me where to tow it. For weeks I tried to tow it back to you and surrender and none of you would tell me where to bring it

After reviewing Mrs*** complaint, we would first like to apologize for any issues that she is havingWe have made several attempts in the past few days to reach out to her to address these issues to no availWe need Mrs*** to please contact Paul C*** Director of Sales
at ***(please leave a voice mail with best time to call) or by email at *** Thank you for the opportunity to resolve this issue

After review of this file we find the facts as stated below. 08-24-MissW*** purchased unit 09-15-MissWil*** entered our Service Department stating that that the unit keeps overheating. After diagnoses from our shop we found a failing fan clutch and water pumpMiss
Wil*** was charged $deductible to repair. 06-26-She returned stating vehicle is overheating and we found that MissWil*** had a radiator installed in a different shop but there was low coolant and the heads bad due to overheating. We have found a replacement motor for $installed and have offered to finance it with half down and the balance in three paymentsThis vehicle is out of warranty as the customer purchased almost years ago and has put miles on the vehicle since purchase as well as miles since the fan clutch was replaced. We do not at this time feel we are at fault in this situation but In a goodwill effort we are willing to pay for labor if MissWil*** will buy the parts. Approximate estimate on parts is about $depending on availability of the motor as well as miles on the motor. Thank you for the opportunity to respond to this issue

With regard to Mr*** stating that he paid $on 1/20/ We have looked into Mr***'s complaint and have determined that the receipt that Mr*** has provided us has been altered to show $paid on 1/20/versus the true amount of $as shown on the original
copy of his receipt Mr*** went into our Glendale payment center on 1/20/and made a cash payment of $for which he was provided a hand written and printed receipt for his payment Mr*** made no claims of paying a different amount on 1/20/until 5/15/when he again returned to our Glendale payment center and provided an altered copy of his receipt After investigating our records, Mr***'s claim of missing money on his account is inaccurate and all monies that Mr*** has paid towards his account have been applied correctlyAttached you will find a copy of original receipt, altered receipt which Mr*** provided and his payment history which shows the $applied to his account on 1/20/ If you have any questions feel free to contact me at the number below.*** ***Regional Manager###-###-####

my complaint is not only with the shop I think this truck was a bad sale from beginning, it it immediately gave me problems I have dates and receipts n I don't think they didn't do a diagnostic test as they stated are they would of known are they already known I was sold a bad vehicle that cost me my job not able to make it there and had to call in so they let me go and my income was decreased and I tried my best to keep up payments and repairs from outside mechanic that also took advantage of me but one mechanic told me the ppl who been working on my truck knew it was a deeper problem because when he checked he said look like some poured something to try to seal the problem instead of being honest the vehicle kept running hot because it was never diagnosed because they knew it was gasket problem and the stuff poured in only work for short period of time and then run hot this mechanic said he dont why they didn't tell me that if it was diagnosed but it's not shop that I only have problem with its the company selling these damage vehicle's and over charging I lost a job and still try to be loyal to them and make payments and repairs but it got hard and only one mechanic was honest enough with me and say they all should be a shame of they self for not being honest about the vehicle so I'm stuck now no transportation late in payments and repair bill just not fair at all I try to make payments n I have alot of miles in truck because when it did work for a short while I had to travel to earn money for payments and personal things but I need got only 2months at a time to use the vehicle so now that they sold me bad vehicle it's somehow my fault now wow and advantage when u work hard to keep your grandkids with food clothing shelter I'm just so hurt you people don't know what people go through I just want to get what fair

As a company we never received this complaint so we could not of responded in a timely matter We have talked with Mrs*** and we are issuing a refund to her If you have any questions feel free to contact me at the number below. *** *** ###-###-####

Tell us why here...After review of this file we find that the vehicle was indeed paid in fullThere are notes in the system stating that customer was to bring vehicle for GPS removalBut there are no notes stating that it was removedThe customer is stating she brought the car in for removal so
in good faith I will release the title even though there are no notes to substantiate the claim. The title should arrive by mail within a weekThank you for the opportunity to respond to this issue

I have been in contact with *** ** ** *** and after review have decided to refund her money as per her requestThe refund will be ready approximately Tuesday 01-17-As per our conversation with *** ** ** *** she is content with the solutionThank you for the opportunity to respond to this issue

We have spoken with Mrs*** and we came up with an agreement that we will hold the vehicle until the 15th of August when she will get paid to pay towards repairs and passed due amountOnce she does that we will help out with a payment plan on the rest of the balance. In good faith we are
doing this so that she does not get a repo on her credit

Mr*** Purchased his vehicle on 9/21/The activity for September was reported in October, similarly, the activity for October was reported in November, November’s activity was reported in December, and December’s activity will be reported in JanuaryWe have confirmed that
Mr*** activity was verified through Experian and is showing on his record through them.There are major Credit Bureaus, Equifax, Experian, and TransunionWe report to ExperianIt is possible that Mr*** was looking at one of the bureaus we do not report onWe apologize about any confusionWe would like Mr*** to know that each one of these bureaus offers one free credit report per year to consumersHe would have to contact them directly to request itPlease let us know if you have any further questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***0, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I have been contacted by the company and we have made a solution. Thank you,Marcelina Arvay

After review of this file we find Miss*** was in our service on 9-21-with an engine code for cat, lower core support bent, and radiator leakingAfter inspection it was obvious that the vehicle was taken off the road from the mud that was all over the underside of the
vehicle and the damaged core supportWe feel this damage has caused the radiator to crack and is currently leakingIf this damage was done at the time of the sale Miss*** would not have been able to drive miles since her purchase on 8-27-Under the terms and agreement that the customer signed at the time of sale, this voids the warranty due to misuse or abuse of the vehicle. In the interest of good customer service, even with the obvious damage we were willing to honor the warranty to repair the vehicle under one deductible of $This should have been charged two deductibles with the damage to two covered items, the core support and the catalytic converter(Which the offer is still valid) We understand the customer has denied going off the road but the evidence clearly states differently She has declined the repairs. We stand by the warranty if she would like us to repair the vehicle we will gladly get it doneThank you for the opportunity to resolve this issue

In response to the complaint filed with the Revdex.com on Sept 15, 2016, Auto Action has reached out to MrC*** to address his issues and have come to a resolution that both sides have agreed uponIt is our understanding that all issues with MrC*** have been resolved.
Please feel free to contact me via e-mail, mail, or phone with any additional concernsThank you for the opportunity to resolve this issue

I received notification my case was closedI did respond to last email I was out of the state for Christmas in California I don't know if email didn't go through because of bad weather I encountered over the roadAs for the response from Drive Now for most part of correspondence was I do have witnesses to show car had been on their property more than I had it the first weekThey have had vehicle total time about four days and the last time Leo would not even return my call and told my fiance I can't do anything for youThis vehicle has caused me great stress waste of time had to use other means of transportation such as buss rides,taxi and coworkersAlso the run around I have gotten from one staff to the other is unbelievable and unacceptable I trusted this business gave them $as a down payment and vehicle is not repaired electrical windows in the rear have stopped functioning And gages still not fixed yet I have paid my payment and license plates and registration I have been waiting for exactly a month since purchased vehicle to address this issues and haven't even been contacted in the last two weeks by Drive Now .It's hard to believe it takes a month to order and install and parts in a vehicle they have collected money on....Still very unhappy consumerSincerely *** ** ***