JD Wylie Engineering

At this time our position has not changed. We stand by the warranty if she would like us to repair the vehicle,with a $299 deductible we will gladly get it done. Thank you for the opportunity to respond to this issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After review of this file we find since Miss. [redacted] is not one of our customers we cannot divulge specific information pertinent to her mother's account but I can answer generally speaking. We do conduct a 100 point inspection on every vehicle we sell. With regards to the light situation again...

that would be specific information so I can't comment.With regards to the plate charge complaint. We do not charge any customer  for the plates at the time of sale. We pass the charges on to the customer as the plates come in. There is no profit made on the plate fee whatsoever. There is a Purchase Order, MVD form that every customer signs at the point of sale acknowledging the understanding of this process.  Thank you for the opportunity to resolve this issue.

After reviewing Mr. [redacted] complaint we would like to state with regards to the overheating we did do work on the vehicle, but the customer put an additional 15000 miles since the repair. If the vehicle was overheating he could not have driven it that long without ruining the...

engine. Currently the vehicle is outside of any and all warranties periods. We had agreed in good faith to help this customer by providing the labor free of charge if he pays for the parts but he declined to do so. The customer did sign a voluntary surrender form but that only acknowledges that we received the vehicle and does not in any way waive his contractual obligation per the contract he signed when he purchased his vehicle. To date the account has not been reported as a repo however during the next reporting cycle it will be reflected on Mr. [redacted] credit bureau. The vehicle was repossessed and processed in accordance to Arizona State Law. Thank You for the opportunity to respond to this complaint. Paul C[redacted] Director of Sales###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This letter is in response to the letter you received from Action Now or Drive Now. Mr. [redacted] mention two deductible charges and it does not say that it would be charged as so, per item repaired. The $500.00 he said he waived, I was not given a loaner like the one the warranty says, I was never offered one. Now the offers for me to pick another vehicle how will that work. I paid them the down payment and monthly payments for the SUV already. I am not very happy with this company and feel they cannot be trusted and they will continue to rip me off.  I do understand that I purchased a vehicle from they because of the salesman’s promises and insuring me that this was a good vehicle for me, I had another appointment to see another car lot and he talked a good game for me to purchase this SUV, I even bought the salesman lunch because I believed him, it was all liars and they cannot be trusted. I would not feel good about doing business with them. I have called the finance office many of times and spoke to customer service reps that are very rude and asked to speak to the manager name [redacted], who was very rude and just demanded the payment and was not helpful, he upset me even more. I have been in and out the hospital and am ill with a deadly disease and to have to go through all of this to have a vehicle to get to work and the Doctor. The deal that they did with me was a big fraud, they are all lairs, and mean, businesses should not be able to operate a business like this. I have not refused to pay but I am not going to pay for something I do not have for more than 3 months, they did not even call to tell me what was wrong with the car and what the repaired. Therefore, to get another vehicle from them, how can I be sure that this will not happen again with another SUV?  I do not want to spend any more time on this problem. I will be informing my friends and family about this experience.Regards,[redacted]

[redacted] On September 10, 2013 [redacted] purchased a 2007 Chrysler Sebring VIN #[redacted] with 103,044 actual miles, with a Free 12 Month 15,000 mile limited warranty. (signed and on file)  Mrs. [redacted] dropped her vehicle off at...

service on 02/02/15. Mrs. [redacted] concern was thatshe was experiencing transmission failure. Vehicle was road tested and on board computer was scanned for trouble codes, scanner found one trouble code present (p0755) shift solenoid B fault. We advised Mrs. [redacted] that her vehicle needed to be sent to a transmission shop for further diagnostics. At this time Mrs. [redacted] was also advised that the vehicle was out of the 1 year 15,000 mile warranty since her vehicle had been purchased on 09/10/13 and had traveled 25,221 miles since purchase. Mrs. [redacted] was made aware that if her vehicle indeed needed a transmission rebuild that she would be looking at approximately $950 but we would not know the final figure until the diagnostics was completed. Mrs. [redacted] agreed and requested that we proceed.  The Transmission shop had the vehicle for about a week while performing diagnostics on the vehicle before calling in to the service department to ask if the vehicle's transmission system had been previously worked on. The transmission shop had removed the transmission for inspection and found that the vehicle had a new set of shift solenoids and the wiring harness to the solenoids had been damaged. At this point the Mrs. [redacted] was contacted with regards to the findings, she stated that the shift solenoids had been replaced by her husband but he had no success in repairing the vehicle. Mrs. [redacted] was notified that due to the fact that the transmission had been tampered with it would take more time to find the true cause of failure. Mrs. [redacted] was more than ok with providing us with more time to diagnose.  During electrical testing the transmission shop found that the damaged wires to the shift solenoids was causing problems to the on board computer. On board computer ended up failing due to bad wiring but vehicle continues to run and shift but does experience a hard shift. Mrs. [redacted] has been charged nothing for all of the diagnostics performed so far.  The transmission shop will no longer work on this unit due to liability on a vehicle that has been tampered with previously. With regards to Mrs. [redacted] desired settlement to return her $800.00 deposit. Mrs. [redacted] is out of the warranty period and we have tried to assist Mrs. [redacted] with a cost efficient way to repair her vehicle. We will continue to do that if Mrs. [redacted] would like.  Mrs. [redacted] would be responsible for any repairs made to the vehicle but as a customer we would help at a reduced labor rate. If not Mrs. [redacted] can pick up her vehicle and take it to a shop of her choice to have repaired. Mrs. [redacted] signed a legal binding contract and she is obligated to fulfill that contract. No refund is warranted here. If you have any questions feel free to contact me at the number below.   Thank you, [redacted]Regional Manager###-###-####

After reviewing  Mrs. [redacted] complaint, we found that the vehicle was wrecked and came in on 8/4 and from that point the vehicle was sent to the body shop for repair. As we waited for the body shop to complete the repairs the customer repeatedly called and came by our office requesting the...

vehicle ASAP. We understand the urgency of the situation but being that it was with a third party, time of repairs was out of our control. We received the vehicle back from the body shop on 8/21/2015 but still needed to check it for any mechanical issues. At that point she claimed she could no longer wait and demanded the vehicle. It was explained that if she took the vehicle we could not be responsible for it mechanically, she took it regardless. Mrs [redacted] came back the next day stating there was a something leaking. Our Service Department  looked at it and realized it was a loose hose clamp so we tightened it. We would have gladly repaired any other mechanical issues associated with the accident if given the opportunity. That offer still stands but we would need the vehicle to do so. Karen A[redacted] our Assistant Collections Manager has reached out to Mrs. [redacted] on 10/07/2015 and scheduled a time to drop off the vehicle. The vehicle is now in our Service Department being diagnosed. We will stay in contact and give Mrs. [redacted] updates as we get them. Thank you for the opportunity to resolve this complaint.

In response to the correspondence from Miss [redacted] dated 1/10/2018, we find that Karen Alvarez is the Customer Service Manager who has been in contact with Miss [redacted]. It has been notated in our system for any correspondence to Miss [redacted] be done by Karen. I have attached a copy of the receipt showing that the money has been applied to the deductible. Thank you for the opportunity to respond to this issue.

I will be returning the car I did. I did not damage Anything and Feel I shouldn't have to pay out of pocket for any repairs I didn't cause I've asked for a print out of what was fixed on the car before it was sold to me and no wants to provide me that information so I'm Already guessing they knew it was a problem when I got the car but thank you and I will not Do anymore business with Auto Action and will be returning the car as soon as I can

I did take the vehicle in for repair which I called the towing company to pick the truck up from my house to towed to the there service department they attempt to fix my lock which it was rigged and worked for a week then the whole lock fell into the door it was very unsafe driving that truck do to the fact anywhere I drove it I had to. leave it unlocked risking that no one stole it or was in my truck when I got into it at night it was unsafe and I do contact that company several times in Avondale speaking to Carlos before he left the. company about my issues he waa the person gave me there service department number for the lock and I was only offered 50.00 on and 168.00 locksmith I paid pocket I never got back and I. I did surrender the car I was on a leave of an sense from my job for personal reasons and could not afford to pay for repairs and car payment and I didn't receive any letter until they serve my mothers house which I never lived with and she wasn't even my reference on the pirchase. How much they receive for the truck this is the first time I received this information so I feel like I don't owe they sold me a truck that wasn't reliable and unconvinced me in many different ways as well as embarrassed getting question from the police many times like I was some thief breaking into my on truck and this company insured me the problem was fixed it wasnt

I have spoken with Mrs. [redacted] this morning and since she has been a great customer with us we have given her the choice to come down and pick out another vehicle which she has chosen to do.

In response to this complaint:  Auto Action has reached out to Mr. R[redacted] to address his issues and to our knowledge have addressed most of his concerns. He has one last concern about his transmission so we have let him know to bring in the vehicle so we can take a look at it to make sure there...

are no issues with it. Thank you for the opportunity to respond to this complaint.

[redacted] purchased her 2006 Nissan Altima on 02-13-2013 with a 12 month or 15,000 mile limited warranty.  Attached you will find the warranty that Mrs. [redacted] signed when purchasing her vehilce.  Unfortunately Mrs. [redacted] is out of warranty and all repairs are at her expense.  We are...

willing to help her with some of the labor costs to repair her car and help find parts that are more cost effective for her.  If you have any questions feel free to call me at ###-###-####

After reviewing Mrs. [redacted]’s complaint, we would first like to apologize for the issue that she is having. I have reached out to her to address the situation and we have come to a solution that is sufficient for both sides. We have applied a credit to Mrs. [redacted]’s account for $430 which is...

the amount that was spent on replacing the tires. As per my conversation with Mrs. [redacted], she is content with this solution. Thank you for the opportunity to resolve this issue.

We have attached three different documents that Miss [redacted] signed at the time of sale acknowledging the deferred payment. It is not possible that she was not aware of the deferred pick payment at the time of sale. Thank you again for the opportunity to respond to this complaint.

In an ongoing effort to try and resolve this issue we have decided to refund Mrs [redacted] he $850.00. We have cut a check and it is now waiting at the Drive Now office with the Sales Manager. Mrs. [redacted] has been informed and she is to pick up the check after 5:00pm. Again we thank you for the opportunity to resolve this issue.