JD Wylie Engineering

*** I am still within days of purchasing this vehicle and have two jobs that I rely on using a vehicle to get toIt is unacceptable that I would be subject to paying a deductible on a car that I purchased less than days ago, that supposedly had a detailed inspection by your reputable companyI want the vehicle fixed at the expense of the dealership and not have to keep coming back for issues that should have not driven off the lot with meOther than making my payments I should have no reason to contact you beyond wear and tearLeaking gas is not wear and tearIf you will not fix the vehicle and guarantee no expense to me, I ask that you put me back to whole by refunding my down payment of only $and let me out of the contractYou have a vehicle that you can still sell (win) and I can move on (win) and we can part amicably.In regards to the pricing it was off the list I was showed at the dealershipWhen I was told I was approved for $or I was given a list to choose from and the pricing was on thereAnd of course I'm sure the dealership has an updated list and would be unable to show proof of price. But this point is moot as I respectfully request to be let out of my contract and any dealings with you

With regards to Mrs*** vehicle that did experience a break down Mrs*** signed a warranty that has a $deductible per item We did repair the transmission and the A/C which would of been a $deductible Mrs*** refused to pay the deductible so I
waived it and she still never came to pick up her vehicle after repairs were done Once again like we have prior I would like to offer Mrs*** the option to come down and pick out another vehicle that she would feel comfortable with Mrs*** can go back to the *** location to select the new vehicleIf you have any questions feel free to contact me at the number below *** ***Regional Manager***

We have reached out to Mrs ***' in an attempt to resolve the issue, and we have agreed to remove any negative feedback that will report to the credit bureau as per her request. Thank you for the opportunity to resolve this issue

In response to the complaint filed with the Revdex.com on Jan12, 2017, we would like to respond with the facts as they occurred. After review of this file we find the time line as stated below: 1. 09/24/2015 purchased vehicle with
miles2. 02/26/Customer had vehicle towed in to our Service Deptfor door lock issuesVehicle was sent to an independent 3rd party locksmith to repair lock.3. 02/29/vehicle was returned to customer with lock repaired. Was charged $for the repair.4. 07/07/Customer voluntarily surrendered vehicle to our Avondale location claiming no job or income.5. 11/04/Notice of Intent mailed.(copy attached)Vehicle was sold at the auction for $and the proceeds were applied to the deficiency balance. Miss *** was in our Service Deptone time for the lock issue which was sent to a 3rd party locksmith and fixedWe have no record of any other visits to our Service Dept The vehicle was liquidated and funds applied to her account as per Arizona State LawWith the information listed above we do not see any wrong doing on the part of our companyThank You for the opportunity to answer this complaint

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Auto Now Financial Services received a payoff check from Larry H Miller during the transition of Ms. [redacted]'s loan to American Credit Acceptance.  We have spoken to Ms. [redacted] and have advised that the payoff check received from Larry H Miller Dealership was returned to them and that Ms....

[redacted] should advise them to obtain updated payoff information from American Credit Acceptance to close out her loan.  Ms. [redacted] acknowledged the necessary steps needed to complete her payoff process with American Credit Acceptance.   There is no refund due to Ms. [redacted] from Auto Now Financial Services.Thank you,Chris M[redacted]Director Loan ServicingAuto Action GroupTio Rico Te Ayuda (ANFS Inc)Direct: [redacted]Fax: [redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response had untrue facts about what had happened. first off, the repair shop was indeed told about the work that my husband had made to the vehicle on 02/03 a day after I had dropped it off at the service center. a week after I stopped by in person to check why my car wasn't ready yet because i was told it would only be a 3 day job/week max. after speaking with I believe is [redacted], we had again told him that my husband had worked on the transmission and that was before the service center even went in to fix the wiring problem . so now that I am being told to pick up the car to take it somewhere else to get it fixed is absurd because they burned the computer which will cost me more to get it fixed. I have advised them that I no longer want the vehicle and that I have tried to contact a manager so I could sign the voluntary termination but all I keep getting is the run around in that dealership and no one wants to help me out with the problem but instead ignore me and keep charging me for a car that is not even in my possession.
Regards,
[redacted]

am writimg you to let you know I Am Not considering my Compliant resolved that is by accident. The Business keeps calling me treating me that my car that is in the shop will be taken from me if I don't make an payment. Which The Business stated when they fix my car the 299. Deductible will be an credit to my acct. Which has not been Met. I Do Not Lile Tje Harrassment Management has not called me. Her employees are. I am going to the News Channel 3. I Am complying my Car is getting fixed lile they told me to do I Don't Know What Else These Ppl Want From Me. Complaint# [redacted]Plz reach me at [redacted] As soon as Your Convience plz. Thank You [redacted]

After review of this file we would like to respond in the order of the items in the complaint below: 1. With regards to the vehicle being advertised with the wrong year, I have attached a copy of the software V12. This is how we manage our online advertising on any and all vehicleswhich shows...

the correct year. I have also attached a copy of our DMS software that we use to sell the vehicles which shows the correct year. All of her contracts  documents printed with the correct year.Even if for some reason the vehicle was mismarked on the windshield there was no way Miss [redacted] did not know the correct year of the vehicle as she signed all documents with the correct year. 2.  As far as the advertising $499. Our program is based on down payment and stability. The more stable you are the more vehicle you would be able to qualify for. Within the program we have different pricing tiers with different down payments that apply to those tiers as the vehicles get more expensive. For example an entry level vehicle priced at $7995 you can take delivery for $499 down with a pickup payment of $250.(We loan the customer part of the down payment called a pickup payment which is to help customer to qualify for the loan) But if you wanted a $17995 vehicle you may need $2500-$3000 down with a pickup payment of $250 to take delivery.     We would be glad to sell Miss [redacted] a "nicer" vehicle in a higher tier with more down payment.Thank you for the opportunity to respond to this issue.

After review of this file we find the facts as stated below.   09-17-2018 Miss. [redacted]  purchased unit   09-22-2018 Miss. [redacted] entered our Service Department needing 2 tires, We replaced and good willed due to short time owning the vehicle and had only put 638 miles on unit up to this...

point.   12-06-2017  customer came in with multiple reports from 3 different shops, each report recommending different items for repair. The only thing all 3 had in common was the check engine light being on for transmission codes. The vehicle was inspected by True Fix and confirmed transmission as bad but no other items were found to be needed at that time at least until transmission is repaired and vehicle can be operated for a proper road test. Customer declined transmission repair as she did not have the money to pay for her deductible. Customer stated she was going to ask for assistance in paying the bill and would return to complete the work at a later time. Customer has yet to return for any work, customer had driven the vehicle 8,449 miles during the second visit.  We are willing to stand behind the warranty that Miss. [redacted] signed at the time of sale with a $299 deductible. We may also be able to finance part of the deductible to help in a good faith effort as well as address any other issue the vehicle may have once we can repair the transmission and properly road test the vehicle.     Thank you for the opportunity to respond to this issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Anthony R[redacted]

Our position has not changed with this issue. We have no record of her returning after the initial repair. If Miss [redacted] has a ticket or invoice showing she was in our Service Dept after the initial repair of the lock then we would be glad to revisit the situation. If she never returned then we would have no way of knowing she was having difficulty after the initial repair. Again Thank You for the opportunity to respond to this issue.

After reading the complaint from Miss G[redacted] we felt the best way to resolve the issue was to refund her money as per her request. She has taken possession of the refund and as to our knowledge is content with the resolution. Thank You for the opportunity to resolve this issue.

The refund was already completed and customer has money back.  There were no physical threats made on our part.  Customer was threatening and swearing at our staff and they were told to calm down or they would be asked to leave property.

On February 11, 2015  Mr. [redacted] purchased a 2008 Pontiac G6 VIN # [redacted] with 107,245 actual miles, with a 12 month 15,000 mile, whichever comes first, Limited Warranty (signedand on file). With regards to Mrs. [redacted] complaint that she purchased a...

vehicle with Victor [redacted] from Auto Action.  Mrs. [redacted] is the cosigner on the contract.  Mr. [redacted] is the primary on the application that they submitted.  Mrs. [redacted] also signed the Notice to Cosigner that explains that she is responsible for the payment if Mr. [redacted] fails to fulfill the obligations on the contract. Attached you will find the Credit Application, Notice to Cosigner(signed by Mrs. Reyna), Purchase Order, Finance Contract, Title and Registration Application and also the down receipt written to Mr. [redacted] when he purchase the vehicle.     We are not the MVD and do not know if a customer has a suspended license or not.  Mr. [redacted] purchased the vehicle knowingly with a suspended license without our knowledge.  We advise that Mrs. [redacted] has Mr. [redacted] come down together and sign the release form to remove Mr. [redacted] from the title.   This will allow Mrs. [redacted] to register the vehicle in her name.  If you have any questions feel free to contact me at the number below.Thank you,[redacted]Regional Manager###-###-####ext. [redacted]

We have made every effort to assist Mrs. [redacted].  We waived her deductible and repaired vehicle free of charge.  We also are standing by our offer for her to come down and pick out a different vehicle.  That is up to Mrs. [redacted].  As a company there is nothing more to offer we have been more then fair and have offered to help even after non-payment.

On November 7, 2014 [redacted] purchased a  2007 Chrysler Sebring VIN # [redacted] with 104,531 actual miles, with a Free 12 Month 15,000 mile limited warranty. (signed and on file)  With regards to Mrs. [redacted] brake issue. Mrs. [redacted] brought...

the vehicle into service on 1-7-15 for an oil change. After inspection we notified Mrs. [redacted] that the rear brakes were bad and we quoted her the cost of repair which she denied. On 2-12-2015 Mrs. [redacted] contacted the service department and stated that the vehicle needed towed in because the brakes failed.  She stated that her friend did the brakes and after inspection we found that the brakes were not installed correctly.  We put the brake shoes on correctly, bled the system and turned the drums so that it was safe to drive and correct.  With regards to Mrs. [redacted] desired settlement.  Brakes are not a covered component under the warranty she signed.  The cost of the repair and tow was her expense due to the brakes not being covered and the tow truck since her friend did the job incorrectly.  No refund or compensation is warranted.   If you have any questions feel free to contact me at the number below. Thank you,[redacted]Regional Manager###-###-####ext. [redacted]

On November 1, 2014  Mrs. [redacted] purchased a 2007 Chevrolet Aveo VIN # [redacted] with 105,556 actual miles, with a 12 month 15,000 mile, whichever comes first, Limited Warranty(signed and on file). With regard to Mrs. [redacted] complaint that the vehicle...

was totaled in an accident and she does not want to pay a deficiency balance.  Mrs. [redacted] purchased the vehicle from Auto Action and it came with the AAAdvantage.  Per the AAAdvantage she has accident forgiveness.  What that does is forgives any balance left over after the insurance payout.  Mrs. [redacted] will not have a balance left after the insurance pay out.  If you have any questions feel free to contact me at the number below.Thank you,[redacted]Regional Manager

I put a total of $700 down for the car. I was not told about a pick up payment.

After reviewing Mrs. *** complaint, we would like to reassure Mrs. ***  that we are a reputable company. Our A+ Accreditation with the Revdex.com will attest to that. We are here for our customers and we do apologize that you have had some issues arise. We will be glad to address each problem...

that you have outlined in your complaint.1. I checked with the Sales Manager Glen that was on duty the day Mrs. *** purchased her car. He did confirm that the key was lost on that day. He claims that the locksmith had a couple of calls ahead of him, which made for a long wait.   Glen said he offered to try and find another vehicle but Mrs. *** liked this one because of the low miles which is completely understandable.2. In response to the question of the car being advertised as an 2005 and not a 2007. I have attached a screen shot of a software called V12. V12 is our inventory management system which feeds all online advertising. It shows the vehicle as being advertised as a 2007.3. Regarding the mechanical issues let me be the first to apologize to Mrs. *** and let her know that we are sorry she is having problems. As a company our policy is that every vehicle must be sent to our Service Department for a diagnostic check. At that point we will decide if it is indeed a warranted item that will require a $250 deductible or is it a good faith item that we will pay for. Our sales staff is trying to follow policy and send Mrs. *** to the Service Department to get her in the hands of the experts for repair as the sales staff has no way to assist in any type of repair. If the vehicle is for some reason   beyond repair we would visit the possibility of switching vehicles but the process starts with our Service Department. Loaner vehicles are reserved for larger jobs that may take longer than three days and are by availability only. Here is the number for our Service Department *** please have Mrs. *** call and set up an appointment so that we can see what we need to do to help with these issues.4. With regard to the $7995 and $8995 I am not sure what “listing” Mrs. *** is referring. I have attached a screen shot of our website showing that the only cars that have prices are our Manager’s Specials. They will all be priced ending in 88. So $4288,$5488, etc. The vehicle Mrs. *** purchased was not a Manager’s Special so would not have had a price next to it. I used this as an example as I cannot get a screenshot of the website once a vehicle is sold it is removed automatically by the software but all units are priced the same way. Thank you for the opportunity to resolve this issue.