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Jean Nappi Personnel Services

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Reviews Jean Nappi Personnel Services

Jean Nappi Personnel Services Reviews (78)

I am so sorry that you had an unfortunate experience with one of our restaurantsI have forwarded your complaint to the Area Supervisor and he will be getting in contact with you about the incidentThank you for reporting this and giving us a chance to make it right

Hello [redacted] ! We are so sorry this happened to you! This location has been inundated with business and we cannot staff enough people to handle the amount of orders that they are receiving on a daily basis It has been so overwhelming for them! I don't want you to feel that these associates do not care They work very hard and we treasure themThey try to do the best that they canI researched your online order and I have never heard of our system deleting items This is very unusual I am going to have our IT department research this order This has never happenedYou mentioned that you have had numerous orders at this location and I did not see this on your order history I do see that you have ordered at Gender Road Do you use other telephone #'s? I had our Accounting team review your order and they stated that the Manager refunded your money Saturday night If you would like to call Guest Services at ###-###-#### I can give you the Authorization Code for proof of the refund It will take 3-business days for the charge to disappear from your account Thank you for reporting the issue to us

Dear Mr [redacted] , I researched your issue and reviewed the phone call that you made to Customer Service I see that you ordered on 10/ I see notes that you called and said the pizza was incorrect Your order total was $ I see that the Manager offered you a $ credit which was more than what you spent on 10/for your next visit which you accepted On November 2nd, I see that you used the credit for $and ordered another item with a pizza I see in your comment to the Revdex.com that the pizza was made incorrectly and that you ordered breadsticks In reviewing your call to Customer Service there are a few discrepancies to your note to the Revdex.com You told customer service that the cheese was not good We explained to you that we do not use mozzarella, we use provolone cheeseYou also stated that you ordered breadsticks but I see the order was Asiago Bread I see in the notes that you told the associate that the crust was not done You have given us different scenarios to your claim I see that you were refunded money for the Asiago bread which you said was doughy on 11/I don't see breadsticks on the orderI also see a note that they offered to remake the pizza and you refusedThat being said, we feel we have compensated you for error on 10/and 11/ We do not refund credit amounts You stated that our associates were rude They had sent us an e-mail explaining their side of the situation that occurredThis is policy when there is an incidentAgain we are sorry the pizza was made wrong on 10/31/

Dear Ms***, I am very sorry that you were unaware that we changed our saladsWe do the best that we can to communicate changes to consumers on TV, on printed pieces mailed to the home, e-mail blasts and information in the locationsWe changed the salads on 4/28/We care very much about our guests and that is why we communicate "new" news in so many different waysI am sorry that you did not see any of themFor the first month we alert guests of changesI see that you called on 6/30/- months after the changeI have reviewed the notes on both calls that you made to us and what was notated in the systemThe Manager and the Guest Service Representative both apologized and logged that you were upset about the salad and that your sub was sloppyAt this time, they gave you a credit for $to replace both itemsYou used the $credit that we gave you for the errors on July 3, You mention that your total bill on 6/13/was $We see that your order totaled and the date of the order was 6/30/The only thing you ended up paying for was the pizzaWe feel that we made it right especially because you accepted and used your credit of $on 7/3/I hope you know that by giving you the credit that we do care very much about your health

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThey have contacted me and we have come to a resolutionThank you very much for your help

while I appreciate the refund, there was still no acknowledgment of the actual issue nor any response in the matter of at least taking a look correctly at the amount of orders placed from my residenceI am sorry Donatos does not feel a responsibility to valued customers who have the ability to publically through the many social media avenues and media discredit their business due to their lack of response"I am sorry you feel that way," being the response I received after a valid complaint that has built up from the many horrendous experiences is an insultExcusing poor customer service because the business is "busy" is nothing more than an excuse for poor service you do not wish to correctNot reaching out by phone to address this matter is also and excuse for not actually wanting to address this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: AND AS I TOLD YOU YOUR AUTHORIZATION CODE DOESN'T MEAN NAYTHING WHEN THE MONEY WAS NEVER SENT TO MY ACCOUNT OR MY CARDI DID CALL MY BANK AND THEY SAID YOU REFUBDED ANYTHINGSO AGAIN REFUND ME MY MONEYIT IS ILLEGAL TO CHARGE SOMEONE FOR A SERVICE OR GOOD THEY NEVER RECEIVED THAT IS MISAPPROPRIATION AND THEFT ON THE PART OF DONATOS PIZZAREFUND MY MONEY I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Dear Ms***, We take claims like this very seriously and have reported the details of every call you made to us to our Insurance Company for an investigation to begin We also sent the picture of the uneaten sub that you sent to us Someone will be contacting you in regards to your claim Thank you!

We are very sorry that you feel this way We feel that you were fairly compensated for the issues You got a pizza replaced and money refunded for the Asiago Bread We understand if you need to pursue this further

I reviewed the response made by the business in reference to complaint [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

Hello [redacted] !We are so sorry this happened to you and are so grateful that you let us know! I forwarded your comment to the District Supervisor of this location He will contact you soon! If you have any further needs, please feel free to send details to www.donatos.com/customer-service

Dear Mr [redacted] , We are very sorry about the mishap with your order Our associate clearly entered your order in for the wrong time causing you a terrible inconvenience When you initially called to check on the order, our associate responded that the order was on its way because we had another order of pizzas that was ordered for the same timeHe assumed it was your order He made a terrible mistake by not checking your name for the correct order You called back again and that is when he noticed that your order was entered at the wrong time and was not made for you I am sorry that you felt that you were lied to but this is not the caseOur associate made a mistake and he and our Manager stated that they apologized to you and offered to send the pizzas to you at no charge When you continued to call them liars after they explained what happened and acknowledged their mistake, they decided to end the conversation with you I am very sorry that we have lost your business

Dear Mr [redacted] , We are so sorry that you had a problem with this locationI immediately called the District Supervisor about your issueI heard he called you last eveningI am glad it is resolvedI am sorry it took this step to get our attentionThank you for your patience with us

Hello Lynn, I am so sorry that this happened to youI reported the issue to the District Supervisor and have been told that they contacted you for resolutionPlease let me know if your issue has not been resolved! Thank you for reporting this to us! Donatos Guest Services 1-DONATOS ( [redacted] ) Thank you!

Dear [redacted] I am terribly sorry for the experience you had at our *** location I am so sorry that this Manager was so rude to you when you were trying to report ANOTHER mistake that THEY made He should know that we are not perfect and make mistakes and should APOLOGIZE before anything else is stated I promise you that this will be reported to the District Supervisor for further review I see that you are a very good customer and am very upset this happened to you I will be refunding your last transaction as I see that you paid with a credit card Please allow 3-business days for the charge to disappear from your statement I hope you will accept our apology as we value your long standing business with us THANK YOU for reporting this! If you need us in the future, please call Donatos Customer Service at ###-###-#### for assistance

Once I told the rep that the card went through on my end then that should have been just thatI don't see how the card could read declined when it instantly alerted my phone as a transactionFor all I know he could have been trying to steal my card information this is the reason I was upset and to top it off he told me to give him the expiration date in a firm way and that is very unacceptable and something needs to be done about that if we was listening in the first place then all of this could have been resolved and my card wouldn't have been charged twiceThis site is just very unprofessional in all ways and if this is how you run your business then I will take my money else where

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the money was never returned to my account and when I called donatos the other manager on duty stated it had not been refunded and to call the corporate office because after 1 business day it can be refunded at the store level. It's not even about the time it took, it's the fact no one called to tell me delivery time had increased, it's the fact my order wasn't voided and I was charged and it's still on my account, and it's the fact that of the donatos personnel I have spoken to seem very sincere. This charge is still on my account, so I do not know whom you refunded money too but it was not me. Regards, [redacted] ***

We are very sorry that you feel this way Ms [redacted] Our Manager was not trying to be rude or steal from youI can understand how this situation looks to you as you state your bank confirmed the transaction The machine gave him an error message after swiping your card that declined the transaction He should have listened more closely and handled this betterThe situation has been reported to his Supervisor We are very sorry that we have lost your business

Dear Mr [redacted] , We researched your order history and we wrote back on Feb 26thWe see that you ordered on 2/11, 2/12, 2/23, and 2/and then on 3/ We found a double charge on your order on 2/(Order #***) and the location voided the 2nd charge on that dayPlease call your bank so they can verify that we did void the 2nd chargeWhen you call, you can give them this authorization code to verify we refunded the 2nd charge on 2/Authorization Code # [redacted] The amount was $ Thank you!

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Address: 50 Monument Sq, Portland, Maine, United States, 04101-4039

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