Jean Nappi Personnel Services

They should have researched this a bit furtherIf you are looking under a telephone number to check my order history versus my name you would need to check my home telephone number which is in the systemSaying I have never ordered from this location before is an insultI have order for this location for years because once again this is the location that delivers to my homeI have also done pick up orders here, my home phone number is ###-###-####Honestly, this is the number I use both for Noe Bixby Rd and Gender RdSo if you were able to see that I have ordered from Gender Rd you should have been able to see that I have also ordered from Noe BixbyI have ordered from Noe Bixby more than I have Gender RdFurthermore, a phone call from someone would have helped instead of just saying I have never ordered from hereYes, please have someone check out your system, because I most certainly had a 7" cheese pizza on my original order

Hello Ms. [redacted],
I am sorry that you had a problem with one of our locations. I need more information from you in order to resolve your claim. What location did this happen at and what was your order #? I researched your phone # and e-mail address and do not see any orders in our database for...

you. You probably used another phone # to place the pizza order. This will help me research the issue. Please let me know.

I am so sorry that you had an unfortunate experience with one of our restaurants. I have forwarded your complaint to the Area Supervisor and he will be getting in contact with you about the incident. Thank you for reporting this and giving us a chance to make it right.

Thank you your feedback.  I have forwarded your comment to the General Manager.

Dear [redacted]I am terribly sorry for the experience you had at our [redacted] location.  I am so sorry that this Manager was so rude to you when you were trying to report ANOTHER mistake that THEY made.  He should know that we are not perfect and make mistakes and should APOLOGIZE before...

anything else is stated.  I promise you that this will be reported to the District Supervisor for further review.  I see that you are a very good customer and am very upset this happened to you.  I will be refunding your last transaction as I see that you paid with a credit card.  Please allow 3-5 business days for the charge to disappear from your statement.  I hope you will accept our apology as we value your long standing business with us.  THANK YOU for reporting this!  If you need us in the future, please call Donatos Customer Service at ###-###-#### for assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: AND AS I TOLD YOU YOUR AUTHORIZATION CODE DOESN'T MEAN NAYTHING WHEN THE MONEY WAS NEVER SENT TO MY ACCOUNT OR MY CARD. I DID CALL MY BANK AND THEY SAID YOU REFUBDED ANYTHING. SO AGAIN REFUND ME MY MONEY. IT IS ILLEGAL TO CHARGE SOMEONE FOR A SERVICE OR GOOD THEY NEVER RECEIVED THAT IS MISAPPROPRIATION AND THEFT ON THE PART OF DONATOS PIZZA. REFUND MY MONEY. 
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hello Mr. [redacted],
I left you a Voice Mail on Thursday to speak to you about this issue. Please call me so that we can make this right for you and your family!
THANK YOU!

Hello Lynn, I am so sorry that this happened to you. I reported the issue to the District Supervisor and have been told that they contacted you for resolution. Please let me know if your issue has not been resolved! Thank you for reporting this to us! Donatos Guest Services 1-800 DONATOS...

([redacted]) Thank you!

Dear Ms. [redacted],  We take claims like this very seriously and have reported the details of every call you made to us to our Insurance Company for an investigation to begin.  We also sent the picture of the uneaten sub that you sent to us.  Someone will be contacting you in regards to...

your claim.  Thank you!

Dear Mr. [redacted],
We are so sorry that you had a problem with this location. I immediately called the District Supervisor about your issue. I heard he called you last evening. I am glad it is resolved. I am sorry it took this step to get our attention. Thank you for your patience with us.

Hello [redacted]!Thank you for reporting the issue about the lack of service you received from our Demorest location on 2/28.  We are very sorry we inconvenienced you and would be sad to lose your business!  We did a special online deal yesterday and the location was overwhelmed with...

orders.  They should have been better prepared for you!  I see that you purchased your food with a credit card.  I will refund this charge to your account.  It normally takes your bank 3-5 business days for the money to be put back into your account.  I hope this is not an inconvenience.  We are very sorry for the incident.  We will be discussing the issue with the General Manager and District Supervisor today.  Please accept our sincerest apology!  We hope you will give us another chance in the future.  If you ever have issues in the future, please call Donatos Guest Services!  I promise we will take good care of you!

We are very sorry that you feel this way.  We feel that you were fairly compensated for the issues.  You got a pizza replaced and money refunded for the Asiago Bread.  We understand if you need to pursue this further.

if he would had offered me a credit I would have accepted but he was talking down to me and forcefully  trying to make me submissive to him. He even stated that. Now you're coming back trying to place the blame on me and didn't even apologize for his actions. How can you speak so candidly about the situation as if you were there. This manager appears as if that same manager is responding. I will accept  the credit as said before but I do not accept you ignoring how I was treated by your manager. If this is how donator treat there customers I will never eat there again. You manager need additional training in soft skills. When you acknowledge that he is going through training I will then accept all terms.

Hello Mr. [redacted],I am so sorry this happened to you! I spoke to the General Manager and he said that on 8/27 they had associates at the Taste of Blue Ash and the storm came through knocking out power to residences in the area.  The District Supervisor was also working that day and said that they...

got on onslaught of business that was overwhelming.  They could not give an estimated delivery time because they had numerous orders and only a certain # of delivery drivers.  I am so sorry for the long explanation but I wanted to explain why you were treated this way.  We take your complaint very seriously.  This associate should have been friendly and welcoming!  The Franchise Partner that owns this location is the best industry and will take your comment very seriously.  In the future, please feel free to let us know about issues or compliments on our web-site - www.donatos.com.

Mr. [redacted],
I need to clarify this for you. You were charged twice. We VOIDED one of the charges so it will disappear from your account. I have reviewed our transactions on that day and we voided the 2nd charge. I have proof. You are welcome to have your bank call the Donatos Accounting Department for proof of the voided charge. Your bank should be able to confirm this. Please review your statement and you should only see one charge now. The phone # for Donatos Accounting is ###-###-#### in case you need it. Thank you!

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Hello [redacted],I am so sorry this happened to you and I certainly want to make it right.  I can offer to add a credit for $34.70 under your phone # for your next visit.  I cannot refund your money for a few reasons.  You did not report this issue for 2 weeks.  I researched the...

store and customer service records and the first comment we got from you was on 11/16/2017.  I also do not see an order delivered to your address with a pizza on it. Your actual order had 5 subs on it.  You mention in your statement below that 4 subs were saturated in oil and we will give you a credit for all 5 subs.  I am glad to see that you were offered a $16 credit when you wrote to us on 11/16.  This is what you wrote to us on 11/16.Ordered 4 subs, upon receipt all the subs were saturated with oil and non-eatable. Upon trying to sop up oil, 2 individuals tried to eat the subs and became very ill. Tried to contact franchise regarding condition of food and was only offered $16 credit due to multiple orders made at the time (we also order a large pizza which arrived cold). Unacceptable offer, request full refund of monies spent. I am sending pics of product.  You could have called us that night and we could have either remade all the subs or refunded your money.  Unfortunately 2 weeks later, we are unable to do so but we can give you a credit to us in the next 60 days.  The credit will be added today 12/07/2017. Thank you!

Dear [redacted],I am so sorry that this happened but we spoke to [redacted] personally.  We asked him numerous questions regarding this situation.  He stated that he did not call the location to tell them about the cold pizza and did not mention speaking to our delivery driver or any other facts...

that you have claimed to the Revdex.com.  We spoke to your grandmother too and she said they did not call the store when it happened to let them know. She never mentioned speaking to the delivery driver. Unfortunately we are a food company so when things are wrong, we need to know when it happens.  I cannot refund or give him a credit but I am willing to mail a $5.00 gift card.  We explained to both your brother and your grandmother that they need to let us know when these things happen immediately.  Thank you!

Hello [redacted]!We are so sorry this happened to you and are so grateful that you let us know!  I forwarded your comment to the District Supervisor of this location.  He will contact you soon!  If you have any further needs, please feel free to send details to...

www.donatos.com/customer-service.