Jean Nappi Personnel Services

Hello ***!Thank you for reporting the issue about the lack of service you received from our Demorest location on 2/ We are very sorry we inconvenienced you and would be sad to lose your business! We did a special online deal yesterday and the location was overwhelmed with orders They should have been better prepared for you! I see that you purchased your food with a credit card I will refund this charge to your account It normally takes your bank 3-business days for the money to be put back into your account I hope this is not an inconvenience We are very sorry for the incident We will be discussing the issue with the General Manager and District Supervisor today Please accept our sincerest apology! We hope you will give us another chance in the future If you ever have issues in the future, please call Donatos Guest Services! I promise we will take good care of you!

Hello Mr [redacted] ,We are so sorry about this issueOur District Supervisor left you a Voice Mail to resolve the concern We have not heard back from you yetWe have refunded your money for the inconvenience Please respond to the Supervisor so she can personally apologize Thank you!

While I applaud the effort put forth into twisting my words around to make this as though it's not a valid complaint we know that is just not the case We also both know I told your representative multiiple times that I had no idea as to wheather or not it was the cheese iIwas merely making my best effort to descriobe the experience as I am not and have never been a pizza cook for Donano's Please accept my apology for not properly referring to your Asiago bread by the appropriate name which in no way changes the experience If we can't find a resolution to the matter I will continue to pursue this above and beyond the Revdex.com

As we told you on the phone and in the response back to you through the Revdex.com, please call your bank with the authorization code. This is proof the money was refunded

Dear ***,
We are so sorry that this happened to you last FridayI reported the issue to the District SupervisorWe absolutely agree with you that your time is valuable and would love to either mail a free pizza certificate or add a credit under your phone # for your next visitPlease let me
know which option you preferWe want to take good care of you and hope that you will give the Solon location another chanceLet me know! AND thank you for reporting the issueIn the future if you need us, you can also go onto our web-site at www.donatos.com and click on Customer Service at the bottom of the page to report service/product issues

I am sorry that you feel this way! Your money has been refunded. I do not contact a person when you make a formal complaint to the Revdex.com. I am supposed to work from within their parameters and respond through their system

The buisness was old troy pike huber heights ohio and the telephone number was ***.
***

Thank you for your responseI took your comments very seriously and did apologize for the incidentI have reported it to the District SupervisorI cannot legally discuss how we discipline our associatesThe credit will be available to you for days

Hello ***! I am SO sorry this happened to you! It was our fault that we keyed in the wrong phone number and was unable to reach you when we arrived at your place of employment. The Delivery Driver said he could not reach you and waited about minutes. He then left the
pizza with the Security Guard who was not familiar with you. This should NOT have happened! We should have replaced your pizza and taken care of you! I will definitely arrange for you to receive a credit under your correct phone number for your next visit of $14.84. I would mail you a certificate but I do not have your address. Again...I am very sorry for the inconvenience. I hope you will try us again. The phone # that I have is ###-###-####. The credit is only valid at the Hilliard North location for days from today. Thank you for letting us know!

Thank you so much for getting back to me and I do appreciate that this will be adressed with the businessI feel the service was extremely lacking and has been the last 2-times we have orderedWhile I do appreciate the refund to my credit card, that charge was only for the balance dueThe last order we made was in part paid for by a store credit that we received because our food the time before was incorrectI feel like we are still missing out on the credit from the previous experience.
Regards,
*** ***

Dear Ms***,
We are so sorry you had a problem at the Grove City locationIn reviewing the situation, I see that the manager offered you a credit to rectify the situationYou would not accept the creditAfter several minutes of conversation with you, he decided despite your differences
that night to apply a credit for your next visit under the phone # used to place Order #at the Grove City BroadwayThe credit of $is valid for daysThank you for reporting the issueI have reported your comments to the District Supervisor

I appreciate your response, I will be willing to close my complaint after I receive a phone call from someone at the Donato's Pizza organization above the local store manager, Thanks

*** ***,I have attached a document for your review:On 11/you placed an order and it was delivered. We have proof of the delivery and your signature on the receipt (see attached) So you did receive the food and should pay for it.Originally you stated that this happened on 11/14. We
have no proof you ordered on 11/14. If you did order on 11/14, did you use a different phone # and credit card #? We do not see any order delivered to you on 11/14/17.Your credit card was VOIDED on 11/19/as stated in prior messages to you. The document I have sent you shows you our credit card log on the last digits of your credit card(see attached) Proof that your money was returned to you under Authorization Code 019698. This is a document that you can show to ***.Many times charges will disappear from your statementYou will not see a "credit". Please look at your account today on the date on 11/19. The charge should have disappeared from your account. If not, you need to show *** this document. If they are not cooperative, we would offer to do a 3-way call with them to help resolve this matter Thank you!

I am very sorry that you feel this way and that we let you down. I have forwarded the issue to the Franchise Partner of this restaurant for their review of the phone call and how it was handled by the female Manager. Thank you!

I spoke with my sales person Nick and both Sales Managers as well as my Finance Manager on thisNick said they this customer arranged for her insurance onlineWe have contacted her insurance carrier and they have told us that they tried to contact *** times to let her know that she needed
a photo inspection to have her insurance in forceI can provide the details for those calls if neededA photo inspection is required within days of purchase of any pre owned carThat is standard procedureIt is our obligation under New York State law to provide an insurance card in order to register the vehicleEven temporarily register a vehicleWe did this in this caseCoverage is something we have no control overThat is between the insurance carrier and their clientI can assure you that I have done business with many companies and iof her coverage was terminated due to the lack of a photo inspection she was notified via mail and she was calledAgain......if need be I can contact the insurance carrier and get the details of when those messages were left and what and when anything was mailed to herHowever......if she can show me in text form where my staff told her she did not need a photo inspection I will reconsider thisI have no problem helping customers but I want proof that it was said by my staff that she didn't need a photo inspectionShe states in her complaint that this promise was made via test so show me the text and I will reconsiderAlso.....she states that her calls were never returned by my management staffI spoke to all; three managers in sales and two of them actually spoke to her regarding this and one had nothing to do with itAt no time were any messages left and not returnedIn fact one manager said he spoke to her twice in one dayHer sales man did say he would try to help her through this and he did call her insurance company but the coverage was ultimately deniedI would be glad to try and help her get her car repaired at a reduced rate and or help in any wayBut this is clearly not our responsibility unless she can prove otherwise

Dear ***,
I am sorry that you feel this wayWhen you asked for the refund, did they refuse to give it to you? Normally if a guest is upset they will refund the moneyCan you also let me know which location that this happened at? That would help me with the researchI researched the phone
# and e-mail address that you listed on the complaint and could not find an orderWhat phone # did you use when you placed the order? Let me know and we will take good care of you!

I spoke with my bank and they said there is no way to confirm that a refund was processed by donatos because no refund has been received on our endThe bank said to count days from the supposed Date of the rrefun and to contact eonatos if it is not received If it is received before the day refund period then the complaint is done

Dear Ms***,I am so sorry for the lack of service you received on 6/9. I researched the issue and found that the associate at the window was in training and neglected to take care of you. We will be addressing this with her and coaching her on how she could have handled the
situation better. I have refunded your money today, 6/13. In 3-business days, you will see the charge disappear from your statement. If you have any further questions, please feel free to call Donatos Customer Service for assistance. I hope you will forgive us and give us another chance to serve you in the future

How was I compensated? You gave me a credit for an improperly made pizza which I turned around and received another improperly made pizza with the credit again One slice of pizza was taken so that is not compensation for a large So essentially you are saying that giving a bad order in place of a bad order is compensation I would also like to ask how you are feeling I'm fairly compensated when your corporate representative almost immediately offered me another credit for a large pizza I then asked to be refunded after the second mistake and now you offer no credit and consider this fair compensation I can't help but feel this decision is being made out of emotion and not fair business practices I will continue to pursue this as I mentioned Thank you for your response

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***