This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint, she states her card was stolen and fraudulent transactions were made using the cardshe states when she filed the dispute she was told provision credit would be given to her after she return the dispute formShe said she waited two weeks to get the dispute formSecond, she was told she would get a new card; however, it has been a month and she has not received a cardThird, she did not get the provisional creditShe is requesting for a refund Our records indicate on March 7, 2017, [redacted] sent an email to RushCard to file a dispute on transactions that occurred on her account in the amount of $On March 08, 2017, an unauthorized dispute was opened, and the dispute form was mailed to her physical address; because there was no address verification [redacted] card was closed and new card was issued on march 11, when she called in to check on her new cardOn March 20, 2017, [redacted] claim was denied due to no error found [redacted] provided proof that indeed [redacted] stayed at their hotel
August , 2016VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: July 12th, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] *eferenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 2nd, 2016, [redacted] contacted UniRush to file a dispute for Non-Receipt of Goods or Services for her car paymentIn [redacted] complaint, she stated she filed a Revdex.com complaint with the company financing her vehicle [redacted] stated her vehicle is pending for repossession because they never received the payment she made in May [redacted] is aware her dispute does not qualify for a provisional credit but she is requesting for UniRush to reverse the paymentShe believes if UniRush can waive the processing fee they should be able to reverse the payment Currently, the case is under investigationNothing has been determined yetThe dispute may not take to days; the merchant has up to to days to respond to the disputeIf nothing has been determined by day Credit will be issued to [redacted] Rushcard.We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
November 4, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintAfter reading all the complaints from other Rushcard members having the same problem I can see there system is not working.I will be faxing, emailing, and mailing copy of ***, copy of social security card , copy of IRS tax return, I am hoping this will be enough to avoid funds being sent back to IRS It doesn't make sense why the funds would be mailed by check to IRS, your only creating more of an inconvienance to your customers causing them to endure financial hardship Please accept proof as it is valid and let resolve this matter.Why do advertise your card to be such a great product and service when in reality it's has only been a nightmare for many of your customers The IRS felt confident in sending you my refund check, Rushcard was confident in making the deposit why now do you chose to place such a big burden on me.RushCard-- a prepaid Visa card co-founded by Russell .in order to provide financial freedom and access long denied to an underserved population-- boy this statement is a lie.....Your decisions on how you handle you customers account is unfair, you place so much control over our funds not knowing how the outcome of your decision affects are life in a stressful negative way Regards, [redacted]
October 22, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] ** Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unless someone from RushCard made a duplicate card and RushCard are the only ones that know my pinIm just going to have my attorney work this outIf I work in [redacted] and live here there is no way my card could magically be used in another townI just want my money backWork Schedule for ThursdayThursday June 23, Clock In 7:40am Lunch 12:00-12:Clock Out 5:04pm Regards, [redacted]
The Revdex.comW Seventh St, Suite 1600Cincinnati Ohio 45202- RE: [redacted] May6, Wereceived [redacted] complaint regarding her funds and the level of customerservice receivedRushCard logs all customer contact and activity associatedwith financial cards Icompletely understand [redacted] wanting her account to be back to a $0.00balance prior to her next deposit posting to the accountUnfortunately, nocredit will be issued to the account since these are valid transactionsThetext alerts that are sent to all cardholders are based on the current availablebalance at the time of the alertSince the funds were released back to theaccount on 4/24/2015, the funds were technically available, but there was noload to the accountAs previously stated, transactions usually settle withintwo business days of the hold being reversed, in this case, it was not settleduntil 4/29/Since [redacted] removed the funds prior to allowing the transactions to settle, ithas forced the account negative [redacted] will need to load the funds inorder to rectify the negative balanceWesincerely apologize for the inconvenience and confusion this may have causedWeappreciate [redacted] feedbackThese types of issues go directly againstour mission of access and inclusion for everyone and we look to be clearer andavoid similar problems for all of our customersRegards, [redacted] CustomerService Specialist Tell us why here
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
March 2, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Consumer: [redacted] Complaint number: [redacted] Complaint date: 2/26/ To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ***’s complaint contends that RushCard has been holding his money and blocked his card for no reason [redacted] is requesting that RushCard let him have his money Our records indicate that on 1/28/18, [redacted] RushCard ending in [redacted] was blocked due to failed verification [redacted] failed RushCard’s verification processAs per the RushCard Cardholder Agreement, RushCard requested proof of identity [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysOn 3/1/18, [redacted] documentation was reviewed and a replacement card was expedited to the address on fileOn 3/2/18, a corporate resolution specialist contacted [redacted] to advise him of this [redacted] indicated that he was satisfied with the resolution We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint On December 18, 2015, I advised the customer service representative from the Restitution Department that I had yet to receive any forms claimed to have been emailed to meAt which time, she resubmitted the email and it was received and promptly returnedToday on December 21, a representative did reach out to me regarding the documents sent in to resolve my Claim for Reimbursement on Late fees charged to me by the merchantShe advised that this matter could take up to weeks to review and that I will receive an email with the results of the reviewOn December 18, during the same conversation, the representative confirmed that the Dispute department did receive my Error Dispute Form regarding the that was never received by the merchantShe said that the Error Dispute team will take anywhere between 45-days to resolve.As identified above, there are two matters that need immediate resolution: Error Dispute - never received by the merchant since October 17thClaim for Reimbursement of Fees - $as of today has been charged to me by the merchant for non-payment as a result of #1(above)As I have expressed several times, this is a HOUSING PAYMENTThe merchant, by [redacted] State Law, is not obligated to wait for your resolution before deciding to evict me from the property for non-paymentThis issue is damaging my credit and rental historyThis issue is not at the fault of my own in any way what so ever but rather the fault of RushCard, [redacted] and whatever issues resulted in the system migrationA turn around of weeks, days, or days is EXTREMELY UNACCEPTABLE and OUTRAGEOUSThis is a time sensitive matter which could result in legal ramifications if the merchant decides to take advantage of their rightThis company has stripped me of my money, and potentially my homeThere is a deadline of 12/31/to have funds paid to the merchantI need the amounts in question to be available in my account on or before 12/31/in order for this complaint to be properly resolvedAny other outcome would be highly questionable, probably rejected, and escalated as deemed appropriateThe resolution to this matter has already been prolonged since October 17thI have also provided all the necessary contact information to the merchant, their bank, and their payment processorI have been able to contact all parties of the merchant ( [redacted] Services) within a day without issues, delayed holds or any problemTherefore, RushCard representatives should not need an excess of days to correct their stupidity and errorsResolve ASAP (not next month or next year, but ASAP) Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintwhat about the money I am missing from referrals?? I believe this is the purpose of closing my account in which in my opinion is not farI follow yall instruction for referring someone and I had a list of people and now your telling me that I am not intitle to that money, I feel that that is fraud and you all need to compensate me for my referrals because their is n olegitimate reason for the termination of my account Regards, [redacted] ***
This letter is in response to the consumer complaint # ***referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July, 08th 2016, [redacted] called UniRush to file a dispute claim on an ATM transaction for $304.00, located in [redacted] , ** [redacted] claims she was never near [redacted] , [redacted] and her Rushcard had been in her possession the whole time [redacted] is requesting credit for the amount debited out of her accountBased on the investigation completed by UniRush, final credit was issued on July 18th, 2016, and the case was found in [redacted] favor We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this
January 6, 2016 VIA ONLINE SUBMISSION: RevDex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 31, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she called on December 23,2016 to let RushCard know her balance was incorrect. [redacted] states she was told her situation would be handled in 24-48 hours and her balance is still not correct. [redacted] would like the balance corrected on her RushCard account. [redacted] also due to the Pre-autorization for funds from [redacted] and the release time frame is requesting a $ 30.00 late fee and reinstatement fee of $100 for their electric utilities. On December 23, 2016 [redacted] contacted RushCard customer service regarding the pending hold on her account of $435.47 from [redacted] . [redacted] spoke to a customer service agent that advised her that the pending hold amount was a pre-authorization and that when the transaction settled it would then reflect the actual amount of the transaction. As of January 3,2017, the pending hold for $435.47 has been automatically released. On January 3,2017, we attempted to contact [redacted] to advise of the following information. A Pre-authorization is a transaction that a customer and merchant agree upon but requires a settlement or release from the merchant. The Payment Card Industry (PCI) regulations states a hold for an authorization return to be up to 10 business days if a merchant has not sent a request electronically to release the agreed upon funds. We at RushCard do attempt to work with the merchant and customer to resolve holds sooner if possible but that is not guaranteed prior to the 10 business day release. RushCard did receive an email from [redacted] on December 28th that showed [redacted] had agreed upon a release email dated as of 12/28/16. Rushcard received that email later that day. We released on the 8th business day which was 1/3/16 once we reviewed the documentation sent by [redacted] ***. Unfortunately, we are not responsible for the hold on the account as it was an agreed upon transaction between [redacted] and the merchant [redacted] , that was released before the standard time frame of the PCI. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] All of Unirush statements are fakes because I still have heard or receive anything form unirushAnd they refused to supply me with any proof of the investigation
Hello Tina,I seem to keep going in circles with this process, I've rejected Unirush response multiple times, entering in my side of the story and seem to be going nowhere, literally in circlesPlease help
October 31, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 27, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No I don't agree with thisShe told me something differnt on the phone she said that I was getting $dollars backI shouldn't have to pay for a card that they never activated or a monthly fee when I couldnt even use the account because they activated a card that went to an address other then mine when I called and told them before this situation occurredI do not accept this I want the remainder of my money that was deposited in my account $witch will equal the amount of my check $I am tied of them lieing to meToday on the phone she said she was sending me a check for $and it would take another to days to investigateI don't understand how much more investigation they need to doI am frustrated and fed upThey are not true to their word Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] On 10/12/I made a reload at the register for $at a [redacted] I still do not have access to these funds It has been days now! I have called every day and all they can say is they have no idea when it will be fixed So no, their apology does not resolve me complaint
December 18, VIA ONLINE SUBMISSION:E4th Ste600.00Cincinnati, Ohio 45202Revdex.com® Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she mistakenly made a rent payment via Bill payment [redacted] states she contacted RushCard to cancel the payment [redacted] would like her money back on her card to make her rent paymentOur records indicate that the Bill payment for $was processed on 12/8/ RushCard records further indicate that on 12/13/the bill payment was requested to be stopped On December 18, the funds of $were credited back to [redacted] account On December September 18, a corporate resolutions specialist attempted to contact [redacted] to advise of the following information We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint, she states her card was stolen and fraudulent transactions were made using the cardshe states when she filed the dispute she was told provision credit would be given to her after she return the dispute formShe said she waited two weeks to get the dispute formSecond, she was told she would get a new card; however, it has been a month and she has not received a cardThird, she did not get the provisional creditShe is requesting for a refund Our records indicate on March 7, 2017, [redacted] sent an email to RushCard to file a dispute on transactions that occurred on her account in the amount of $On March 08, 2017, an unauthorized dispute was opened, and the dispute form was mailed to her physical address; because there was no address verification [redacted] card was closed and new card was issued on march 11, when she called in to check on her new cardOn March 20, 2017, [redacted] claim was denied due to no error found [redacted] provided proof that indeed [redacted] stayed at their hotel
August , 2016VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: July 12th, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] *eferenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 2nd, 2016, [redacted] contacted UniRush to file a dispute for Non-Receipt of Goods or Services for her car paymentIn [redacted] complaint, she stated she filed a Revdex.com complaint with the company financing her vehicle [redacted] stated her vehicle is pending for repossession because they never received the payment she made in May [redacted] is aware her dispute does not qualify for a provisional credit but she is requesting for UniRush to reverse the paymentShe believes if UniRush can waive the processing fee they should be able to reverse the payment Currently, the case is under investigationNothing has been determined yetThe dispute may not take to days; the merchant has up to to days to respond to the disputeIf nothing has been determined by day Credit will be issued to [redacted] Rushcard.We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
November 4, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintAfter reading all the complaints from other Rushcard members having the same problem I can see there system is not working.I will be faxing, emailing, and mailing copy of ***, copy of social security card , copy of IRS tax return, I am hoping this will be enough to avoid funds being sent back to IRS It doesn't make sense why the funds would be mailed by check to IRS, your only creating more of an inconvienance to your customers causing them to endure financial hardship Please accept proof as it is valid and let resolve this matter.Why do advertise your card to be such a great product and service when in reality it's has only been a nightmare for many of your customers The IRS felt confident in sending you my refund check, Rushcard was confident in making the deposit why now do you chose to place such a big burden on me.RushCard-- a prepaid Visa card co-founded by Russell .in order to provide financial freedom and access long denied to an underserved population-- boy this statement is a lie.....Your decisions on how you handle you customers account is unfair, you place so much control over our funds not knowing how the outcome of your decision affects are life in a stressful negative way Regards, [redacted]
October 22, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] ** Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unless someone from RushCard made a duplicate card and RushCard are the only ones that know my pinIm just going to have my attorney work this outIf I work in [redacted] and live here there is no way my card could magically be used in another townI just want my money backWork Schedule for ThursdayThursday June 23, Clock In 7:40am Lunch 12:00-12:Clock Out 5:04pm Regards, [redacted]
The Revdex.comW Seventh St, Suite 1600Cincinnati Ohio 45202- RE: [redacted] May6, Wereceived [redacted] complaint regarding her funds and the level of customerservice receivedRushCard logs all customer contact and activity associatedwith financial cards Icompletely understand [redacted] wanting her account to be back to a $0.00balance prior to her next deposit posting to the accountUnfortunately, nocredit will be issued to the account since these are valid transactionsThetext alerts that are sent to all cardholders are based on the current availablebalance at the time of the alertSince the funds were released back to theaccount on 4/24/2015, the funds were technically available, but there was noload to the accountAs previously stated, transactions usually settle withintwo business days of the hold being reversed, in this case, it was not settleduntil 4/29/Since [redacted] removed the funds prior to allowing the transactions to settle, ithas forced the account negative [redacted] will need to load the funds inorder to rectify the negative balanceWesincerely apologize for the inconvenience and confusion this may have causedWeappreciate [redacted] feedbackThese types of issues go directly againstour mission of access and inclusion for everyone and we look to be clearer andavoid similar problems for all of our customersRegards, [redacted] CustomerService Specialist Tell us why here
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
March 2, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Consumer: [redacted] Complaint number: [redacted] Complaint date: 2/26/ To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ***’s complaint contends that RushCard has been holding his money and blocked his card for no reason [redacted] is requesting that RushCard let him have his money Our records indicate that on 1/28/18, [redacted] RushCard ending in [redacted] was blocked due to failed verification [redacted] failed RushCard’s verification processAs per the RushCard Cardholder Agreement, RushCard requested proof of identity [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysOn 3/1/18, [redacted] documentation was reviewed and a replacement card was expedited to the address on fileOn 3/2/18, a corporate resolution specialist contacted [redacted] to advise him of this [redacted] indicated that he was satisfied with the resolution We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint On December 18, 2015, I advised the customer service representative from the Restitution Department that I had yet to receive any forms claimed to have been emailed to meAt which time, she resubmitted the email and it was received and promptly returnedToday on December 21, a representative did reach out to me regarding the documents sent in to resolve my Claim for Reimbursement on Late fees charged to me by the merchantShe advised that this matter could take up to weeks to review and that I will receive an email with the results of the reviewOn December 18, during the same conversation, the representative confirmed that the Dispute department did receive my Error Dispute Form regarding the that was never received by the merchantShe said that the Error Dispute team will take anywhere between 45-days to resolve.As identified above, there are two matters that need immediate resolution: Error Dispute - never received by the merchant since October 17thClaim for Reimbursement of Fees - $as of today has been charged to me by the merchant for non-payment as a result of #1(above)As I have expressed several times, this is a HOUSING PAYMENTThe merchant, by [redacted] State Law, is not obligated to wait for your resolution before deciding to evict me from the property for non-paymentThis issue is damaging my credit and rental historyThis issue is not at the fault of my own in any way what so ever but rather the fault of RushCard, [redacted] and whatever issues resulted in the system migrationA turn around of weeks, days, or days is EXTREMELY UNACCEPTABLE and OUTRAGEOUSThis is a time sensitive matter which could result in legal ramifications if the merchant decides to take advantage of their rightThis company has stripped me of my money, and potentially my homeThere is a deadline of 12/31/to have funds paid to the merchantI need the amounts in question to be available in my account on or before 12/31/in order for this complaint to be properly resolvedAny other outcome would be highly questionable, probably rejected, and escalated as deemed appropriateThe resolution to this matter has already been prolonged since October 17thI have also provided all the necessary contact information to the merchant, their bank, and their payment processorI have been able to contact all parties of the merchant ( [redacted] Services) within a day without issues, delayed holds or any problemTherefore, RushCard representatives should not need an excess of days to correct their stupidity and errorsResolve ASAP (not next month or next year, but ASAP) Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintwhat about the money I am missing from referrals?? I believe this is the purpose of closing my account in which in my opinion is not farI follow yall instruction for referring someone and I had a list of people and now your telling me that I am not intitle to that money, I feel that that is fraud and you all need to compensate me for my referrals because their is n olegitimate reason for the termination of my account Regards, [redacted] ***
This letter is in response to the consumer complaint # ***referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July, 08th 2016, [redacted] called UniRush to file a dispute claim on an ATM transaction for $304.00, located in [redacted] , ** [redacted] claims she was never near [redacted] , [redacted] and her Rushcard had been in her possession the whole time [redacted] is requesting credit for the amount debited out of her accountBased on the investigation completed by UniRush, final credit was issued on July 18th, 2016, and the case was found in [redacted] favor We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this
January 6, 2016 VIA ONLINE SUBMISSION: RevDex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 31, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she called on December 23,2016 to let RushCard know her balance was incorrect. [redacted] states she was told her situation would be handled in 24-48 hours and her balance is still not correct. [redacted] would like the balance corrected on her RushCard account. [redacted] also due to the Pre-autorization for funds from [redacted] and the release time frame is requesting a $ 30.00 late fee and reinstatement fee of $100 for their electric utilities. On December 23, 2016 [redacted] contacted RushCard customer service regarding the pending hold on her account of $435.47 from [redacted] . [redacted] spoke to a customer service agent that advised her that the pending hold amount was a pre-authorization and that when the transaction settled it would then reflect the actual amount of the transaction. As of January 3,2017, the pending hold for $435.47 has been automatically released. On January 3,2017, we attempted to contact [redacted] to advise of the following information. A Pre-authorization is a transaction that a customer and merchant agree upon but requires a settlement or release from the merchant. The Payment Card Industry (PCI) regulations states a hold for an authorization return to be up to 10 business days if a merchant has not sent a request electronically to release the agreed upon funds. We at RushCard do attempt to work with the merchant and customer to resolve holds sooner if possible but that is not guaranteed prior to the 10 business day release. RushCard did receive an email from [redacted] on December 28th that showed [redacted] had agreed upon a release email dated as of 12/28/16. Rushcard received that email later that day. We released on the 8th business day which was 1/3/16 once we reviewed the documentation sent by [redacted] ***. Unfortunately, we are not responsible for the hold on the account as it was an agreed upon transaction between [redacted] and the merchant [redacted] , that was released before the standard time frame of the PCI. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] All of Unirush statements are fakes because I still have heard or receive anything form unirushAnd they refused to supply me with any proof of the investigation
Hello Tina,I seem to keep going in circles with this process, I've rejected Unirush response multiple times, entering in my side of the story and seem to be going nowhere, literally in circlesPlease help
October 31, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 27, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No I don't agree with thisShe told me something differnt on the phone she said that I was getting $dollars backI shouldn't have to pay for a card that they never activated or a monthly fee when I couldnt even use the account because they activated a card that went to an address other then mine when I called and told them before this situation occurredI do not accept this I want the remainder of my money that was deposited in my account $witch will equal the amount of my check $I am tied of them lieing to meToday on the phone she said she was sending me a check for $and it would take another to days to investigateI don't understand how much more investigation they need to doI am frustrated and fed upThey are not true to their word Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] On 10/12/I made a reload at the register for $at a [redacted] I still do not have access to these funds It has been days now! I have called every day and all they can say is they have no idea when it will be fixed So no, their apology does not resolve me complaint
December 18, VIA ONLINE SUBMISSION:E4th Ste600.00Cincinnati, Ohio 45202Revdex.com® Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she mistakenly made a rent payment via Bill payment [redacted] states she contacted RushCard to cancel the payment [redacted] would like her money back on her card to make her rent paymentOur records indicate that the Bill payment for $was processed on 12/8/ RushCard records further indicate that on 12/13/the bill payment was requested to be stopped On December 18, the funds of $were credited back to [redacted] account On December September 18, a corporate resolutions specialist attempted to contact [redacted] to advise of the following information We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service