Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have contacted Rushcard on 11/05/and the said their systems are still down, that they would text me when it was up and running againThat's not acceptable to me my children are suffering because they can't get the medications they need due to the fact Rushcard has yet to fix there glitchesI need for them to take care of this problem immediatelyI have emailed and made numerous calls and the only answer they tell me is that there system is down Regards, [redacted]
[redacted] are not the one's holding my fundsrush card is the company that's holding the funds, I've been trying to contact this representative that has left a voicemail, and since then I haven't heard anything Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have trusted this financial institution for the last six years with my wages and earnings from all employers over that specific time frameTo be clear, I demanded a password on the account it was not offered to meIt took multiple calls into the call center before it was doneThis is my frustration, there is no security mechanism in place and this company is not proactiveAll of these options should have been offered initially when the call was placed into the call centerAt the time I was in a state of distraught Place yourself in my shoes! Every action that occurred that day was based on my initiation and brain storming [redacted] stated that I could have had a replacement card sent to me for the $well again that was not offered when I talked with the first representativeSo when I called back as I mentioned in the complaint, the representative told me that a replacement card request had already been submitted and there could be no other transactionsIn your response [redacted] you stated that you listened to all the customer care calls that dayI find that to be untrue because you wouldn't have responded with "I can expedite a card replacement for an additional fee to the customer," after she has recently been robbed and was told at this point it was impossible The Rush card financial institution has neglected to secure my fundsThen you state that my claim was denied! Really! What assurances do you provide for your consumers, I pay a monthly recurring fee for your service and there are no guarantees? Services are not being renderedIt is a hassle spending all of this time to get a company to reimburse funds that I work hard for and robbed ofI selected Rush Card as my financial institution to make this a hassle free experienceInstead Rush Card makes it simple for an intruder to rob its customers and then indicate, that there is nothing else that can be doneI would like for us to come to an amicable resolution Rush card there is something that you can do to help individuals and customers that has experiences such as this one
July 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: July 15, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard failed to provide him access to his deposit on 5/25/& 6/27/ On May 25, 2016, [redacted] direct deposit posted to his account at 10:PM EST RushCard post deposits throughout the day as they are received, deposit are not held [redacted] funds were available once the deposit post to the account [redacted] called on June 24, and spoke to a customer service agent and was advised that earliest we expect his deposit to post is June 29, [redacted] deposit posted on June 27, and he had unlimited access to his fundsRushCard has offered several times to send [redacted] his statements showing the transaction of the deposit positingOn July 18, a RushCard corporate customer service specialist attempted to contact [redacted] to advise him of thisA detailed message was left [redacted] called back and left a message stating he has obtained a lawyer and that his lawyer will be handling this issue going forward We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I never received any detailed messagePlease explain here why my friend does not qualify, per my last phone conversation proceeding this initial complaint it was because of the source of the funds loaded (since I sent her the funds to pay the one time fee) I was also told she could not do her own load from this point to qualify for the referral because it must be the first load, basically it was her one chance which isn't disclosed or fair at all Please see the attached details for the refer a friend offer, there is not a mention of how the money is to be loadedI referred my friend, repeat: I gave them a new customerI sent my friend the money in good faith that this company would uphold their promise, not decline over a technicality that is not disclosed at all If it was clearly defined HOW this money was to be loaded then obviously she would have followed these directions and I would have refrained from helping her but as you can see there was no disclosure regarding specific loading conditionsRegardless, it was MY money that paid the FEE for MY FRIEND but that should not matter anyways Regards, [redacted]
October 26, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] ... *** Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I reject there stance because on 10/26/(days after their "system outage" they posted on Social Media saying the problems were fixed Not trueLies.I called many times after that where the rep said we cant help you "our systems are down"See attached call log When I finally reached someone, they demanded I dispute a charge that I told them was really legitimate made on 10/9/to [redacted] for $as to FURTHER delay the real issue They said this could take up to days.The real issue is they had my money all along since 10/10/ It took a great deal to reason with them as their reps were often rude, and gave me various and sundry contradictory information about why they have NOT posted my credit sooner See recording attached where I was on hold for over an hourSupervisor came on the line at minutes she was so rude and nastyShe yelled, got off the phone at one point because she wanted to over talk me To hear that part of the recording, start on minutes Click here [redacted] Now, this is the supervisor talking What training she has!!!!Fact is, Unirush took days to give me that money and I faced hardships like no gas in my car or nor could I even purchase food due to this issue Of course, I cant prove an empty stomach This is just fact This $was almost half of my monthly income that they just held for no good reasonThey have not made AMENDS about keeping my funds hostage.I read on [redacted] , they are issuing loyalty credits to customers, but they didn't do that for me I have been with them going on years, and I didn't even get a phone call saying that my money was finally postedInstead , they sent a letter (SNAIL) mail, further putting me through an unnecessary hardship and showing me they are not caring about wronging their customer Regards, [redacted] ***
The Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202-May 6, RE: Complaint ID: [redacted] We received [redacted] complaint regarding her cardstatus and the availability of her fundsRushCard logs all customer contactand activity associated with financial cardsAfter review of [redacted] account I am showing her cardwas blocked on 4/26/due to the account being compromisedWe did send [redacted] an alert advising her to contact customer serviceOnce this was done, [redacted] confirmed there were unauthorized transactions on her account,causing us to have to reissue her a new RushCard [redacted] did inform usthat she needed to change the address in order to receive the accountDue to recent activity, additional validation is requiredbefore we were able to issue a card out to [redacted] Unfortunately, theadditional validation was not passed and documents were requested from [redacted] in order to issue her card to herI completely understand theinconvenience of providing proof of address for a home she is currently stayingatAfter reviewing the account, [redacted] did provide proof of address forher previous addressThese documents were validated today, 5/6/2015, and arepresentative spoke with [redacted] to provide her an updateThe card wasissued successfully to [redacted] today We sincerely apologize for any inconvenience this has caused [redacted] and we appreciate her feedbackThese types of issues go directly against our mission of access andinclusion for everyone and we look to be clearer and avoid similar problems forall of our customers Regards, [redacted] Customer Service SpecialistTell us why here
October 28, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 21, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 30, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 10, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, On November 6, 2015, [redacted] filed an unauthorized transaction dispute regarding multiple charges that was made on her RushCardRushCard received the signed unauthorized transaction dispute form back from [redacted] As per the RushCard Cardholder Agreement, the dispute process may take up to to days to investigate a claim On November 17, 2015, a provisional credit in the amount of $was issued to [redacted] accountOnce the claim is final, [redacted] will receive a letter in the mail regarding the outcome of her disputeWe appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Customer Service
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] , which the RevDex.com® (“Revdex.com”) received from [redacted] Singleton, on November 4, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she did not receive her $to her RushCard account for the ref a friend program [redacted] also stated that she would like to be compensated for the ref a friend program.Per response, The Ref a Friend Program is $for every referral$will not be applied to [redacted] RushCard accountWe appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service Corporate Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Regards, [redacted]
October 6, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from, [redacted] on September 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources Per response, On September 14, 2015, I personally spoke with [redacted] regarding the $ expedited fee and the $replacement card fee ending in *** [redacted] requested that all her accounts be closedThis request was completed on September 15, On September 28, 2015, [redacted] contacted RushCard Customer Service stating she requested the card ending in [redacted] be closed and requested the card ending in [redacted] be reopened A replacement card was sent to the address on the accountPer RushCard Cardholder Agreement, [redacted] will not be compensated for any fees We appreciate [redacted] feedback Sincerely, Kathy R Corporate Customer Service
Better Busines [redacted] Bureau: I have reviewed the response made by the busines [redacted] in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As of today 8/11/15, my complaint ha [redacted] been satisfiedThe $fee ha [redacted] been reversedI still however feel that Rush Card need [redacted] to have better business practices when it comes to the consumerI will be closing my account once I withdraw my last funds from this accountThank you for your assistanceRegards, [redacted] 7/30/ Complaint I HAVE BEEN A RUSHCARD CUSTOMER FOR YEARS GOING ON AND NEEVER HAVE I HAD AS MANY PROBLEM AS I DO NOWI HAD DISPUTED CHARGES ON MY ACCT THATI IMMEDIATELY CALLED AND DISPUTED MINUTES AFTER SEEING THE TRANSACTIONS ON MY MOBILE ACCT, I WAS TOLD 1ST I HAVE TO LET THE TRANSACTIONS SETTLE BEFORE I COULD DISPUTE,(PROBLEM #1) AFTER LETTING THE CHARGES SETTLE I THEN DISPUTED THE SETTLED CHARGES ANDD WAS TOLD I HAVE TO COMPLETE AND FAX BACK DISPUTE FORMS IN WHICH I DID WITH DAY OF RECEIVING THEMDAYS LATER A PROVISIONAL CREDIT WAS ISSUES TO MY ACCT WHICH MADE ME THINK EVERYTHING WAS OK DAYS LATER THE PROVISIONAL CREDIT WAS REVERSED BECAUSE THE DISPUTED TEAM SAW NO ERROR IN THE CHARGESNOW MIND YOU I LIE IN [redacted] AND THE LAST AUTHORIZED TRANSACTION TOOK PLACE AT A GAS STATION IN [redacted] MINUTES AFTER THAT TRANSACTION THE OTHER UNAUTHORIZED TRANSACTIONS TOOK PLACE IN [redacted] WHICH IS HOURS AWAY FROM THE LOCATION OF WHERE I WAS AND THE LAST AUTHORIZED TRANSACTIONSI EXPLAIN NUMEROUS TIME THAT THEY WERTE NOT MADE BY ME NOW THEY ARE TELLINGME I HAVE TO SUBMITTE A REBUTTAL LETTER BUT WHAT IS THE REBUTTAL LETTER TO SAY THAT THE DISPUTES FORM HAS NOT ALREADY STATED AND WHY WOULD YOU GIVE ME MY MONEY BACK THEN TAKE IT BACK FROM A DEPOSIT THAT WAS MAD TO MY ACCTNO ONE SEEM TO BE ABLE TO ANSWER ANY OF MY QUESTIONS OR ABLE TO ASSIST ME IN GETTING MY MONEY BACK THIS HAS BEEN ON GOING SINCE THE BEGINING OF JULY THIS IS NOT COMING TO THE END OF THE MONTH AND STILL NO RESOLUTIONI ASKED FOR A CORPORATE NUMBER FOR THE COMPANY AND WAS TOLD THAT THEY DONT HAVE ACCESS TO THE CORPORATE NUMBER! I AHVE NOT RECEIVED MY MONEY AND HAVE GOT NOTHING BUT THE RUN AROUND AS TO HOW TO GET MY ONEY BACKI FILED A COMPLAINT BEFORE REGARDING A SIMILAR SITUATION AND THAT WHEN I GOT A CLL FROM THE CORPORATE OFFICE BUT NOW NO ONE HAS THE NUMBERI BELIEVE THIS COMPANY IS SCAMMING INNOCENT PEOPLE OUT OF THEIR HARD EARNED MONEY SUCH AS MYSELFTHEY TOOK OVER $FROM ME AND I CANT GET IT Desired Resolution I WOULD LIKE FOR THE UNAUTHORIZED TRANSACTIONS ON MY ACCT TO BE REFUNDED TO ME IN WAY LESS THAN THE DAY TIME FRAME THEY TOLD MEMY FAMILY AND MYSELF IS HOMELESS BECAUSE THEY BASICALLY STOLE MY MONEY TO PAY RENT AND NO ONE THERE CARES OR EVEN TRYING TO ASSIST MEREFUND MY MONEY!!!!!!!!! Consumer Business Dialog
November 3, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get throughWe worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
January 5, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per previous response, On November 3, [redacted] filed an error allegation dispute regarding a transaction in the amount of $from [redacted] ***On November 26, 2015, RushCard dispute team received a signed error allegation dispute form from [redacted] Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesA final letter will be sent to the address on the account notifying [redacted] of the resolutionWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 22, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Enough of games your doing and it's in the system and I spoken to the customer service and they have my [redacted] and stop play games! Enough of tag emails Regards, [redacted]
The Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202-May 5, RE: Complaint ID: [redacted] We received [redacted] complaint regarding her cardstatus and the availability of her fundsRushCard logs all customer contactand activity associated with financial cardsAfter review of [redacted] account I am showing her cardwas blocked on 12/11/due to her calling customer service and failingverification that was processed on the accountDocuments were requested from [redacted] at the time of the account being blocked, but were never sent bythe cardholderWe are showing a MoneyGram load of $on 4/3/to theblocked account for [redacted] Unfortunately, due to the load being a thirdparty load, I cannot redirect the fundsThe load can only be posted to theintended account After further review on the account, I am showing documentswere requested again in April once the load was postedDocuments havebeen received as well as validated; the address on [redacted] account hasbeen updatedWe have recently tried to reach out to [redacted] to discussfurther action with her RushCard, a voicemail was left on her Mobile Number forthe accountWe will need to validate the RushCard that is in [redacted] ’possession in order to unblock the cardIn the event [redacted] Chamber does not havethe most recent card, we can get one sent out to the updated address as soon aspossible Please request that [redacted] contacts corporate customerservice at, ###-###-#### option to have this resolved as quickly as possible.We sincerely apologize for any inconvenience this has caused [redacted] and weappreciate her feedbackThese typesof issues go directly against our mission of access and inclusion for everyoneand we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service SpecialistTell us why here
September 8, VIA ONLINE SUBMISSION: Revdex.com® EFourth St Suite Cincinnati Ohio Re: Complaint ID # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint ID [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 7, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she had transactions of $each charged to her Rushcard Live account [redacted] also states she was told that the pending transactions would be stopped [redacted] would like to be refunded for the $as promised on a recorded statement On September 8, 2016, We made an outreach to [redacted] and informed that we have no record of her having an account with RushCardRushCard Live is associated with [redacted] and all issues and inquiries are handled through [redacted] We have provided [redacted] with the contact information for RushCard LIVE and [redacted] to inquire about her funds We appreciate [redacted] feedback RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have contacted Rushcard on 11/05/and the said their systems are still down, that they would text me when it was up and running againThat's not acceptable to me my children are suffering because they can't get the medications they need due to the fact Rushcard has yet to fix there glitchesI need for them to take care of this problem immediatelyI have emailed and made numerous calls and the only answer they tell me is that there system is down Regards, [redacted]
[redacted] are not the one's holding my fundsrush card is the company that's holding the funds, I've been trying to contact this representative that has left a voicemail, and since then I haven't heard anything Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have trusted this financial institution for the last six years with my wages and earnings from all employers over that specific time frameTo be clear, I demanded a password on the account it was not offered to meIt took multiple calls into the call center before it was doneThis is my frustration, there is no security mechanism in place and this company is not proactiveAll of these options should have been offered initially when the call was placed into the call centerAt the time I was in a state of distraught Place yourself in my shoes! Every action that occurred that day was based on my initiation and brain storming [redacted] stated that I could have had a replacement card sent to me for the $well again that was not offered when I talked with the first representativeSo when I called back as I mentioned in the complaint, the representative told me that a replacement card request had already been submitted and there could be no other transactionsIn your response [redacted] you stated that you listened to all the customer care calls that dayI find that to be untrue because you wouldn't have responded with "I can expedite a card replacement for an additional fee to the customer," after she has recently been robbed and was told at this point it was impossible The Rush card financial institution has neglected to secure my fundsThen you state that my claim was denied! Really! What assurances do you provide for your consumers, I pay a monthly recurring fee for your service and there are no guarantees? Services are not being renderedIt is a hassle spending all of this time to get a company to reimburse funds that I work hard for and robbed ofI selected Rush Card as my financial institution to make this a hassle free experienceInstead Rush Card makes it simple for an intruder to rob its customers and then indicate, that there is nothing else that can be doneI would like for us to come to an amicable resolution Rush card there is something that you can do to help individuals and customers that has experiences such as this one
July 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: July 15, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard failed to provide him access to his deposit on 5/25/& 6/27/ On May 25, 2016, [redacted] direct deposit posted to his account at 10:PM EST RushCard post deposits throughout the day as they are received, deposit are not held [redacted] funds were available once the deposit post to the account [redacted] called on June 24, and spoke to a customer service agent and was advised that earliest we expect his deposit to post is June 29, [redacted] deposit posted on June 27, and he had unlimited access to his fundsRushCard has offered several times to send [redacted] his statements showing the transaction of the deposit positingOn July 18, a RushCard corporate customer service specialist attempted to contact [redacted] to advise him of thisA detailed message was left [redacted] called back and left a message stating he has obtained a lawyer and that his lawyer will be handling this issue going forward We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I never received any detailed messagePlease explain here why my friend does not qualify, per my last phone conversation proceeding this initial complaint it was because of the source of the funds loaded (since I sent her the funds to pay the one time fee) I was also told she could not do her own load from this point to qualify for the referral because it must be the first load, basically it was her one chance which isn't disclosed or fair at all Please see the attached details for the refer a friend offer, there is not a mention of how the money is to be loadedI referred my friend, repeat: I gave them a new customerI sent my friend the money in good faith that this company would uphold their promise, not decline over a technicality that is not disclosed at all If it was clearly defined HOW this money was to be loaded then obviously she would have followed these directions and I would have refrained from helping her but as you can see there was no disclosure regarding specific loading conditionsRegardless, it was MY money that paid the FEE for MY FRIEND but that should not matter anyways Regards, [redacted]
October 26, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] ... *** Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I reject there stance because on 10/26/(days after their "system outage" they posted on Social Media saying the problems were fixed Not trueLies.I called many times after that where the rep said we cant help you "our systems are down"See attached call log When I finally reached someone, they demanded I dispute a charge that I told them was really legitimate made on 10/9/to [redacted] for $as to FURTHER delay the real issue They said this could take up to days.The real issue is they had my money all along since 10/10/ It took a great deal to reason with them as their reps were often rude, and gave me various and sundry contradictory information about why they have NOT posted my credit sooner See recording attached where I was on hold for over an hourSupervisor came on the line at minutes she was so rude and nastyShe yelled, got off the phone at one point because she wanted to over talk me To hear that part of the recording, start on minutes Click here [redacted] Now, this is the supervisor talking What training she has!!!!Fact is, Unirush took days to give me that money and I faced hardships like no gas in my car or nor could I even purchase food due to this issue Of course, I cant prove an empty stomach This is just fact This $was almost half of my monthly income that they just held for no good reasonThey have not made AMENDS about keeping my funds hostage.I read on [redacted] , they are issuing loyalty credits to customers, but they didn't do that for me I have been with them going on years, and I didn't even get a phone call saying that my money was finally postedInstead , they sent a letter (SNAIL) mail, further putting me through an unnecessary hardship and showing me they are not caring about wronging their customer Regards, [redacted] ***
The Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202-May 6, RE: Complaint ID: [redacted] We received [redacted] complaint regarding her cardstatus and the availability of her fundsRushCard logs all customer contactand activity associated with financial cardsAfter review of [redacted] account I am showing her cardwas blocked on 4/26/due to the account being compromisedWe did send [redacted] an alert advising her to contact customer serviceOnce this was done, [redacted] confirmed there were unauthorized transactions on her account,causing us to have to reissue her a new RushCard [redacted] did inform usthat she needed to change the address in order to receive the accountDue to recent activity, additional validation is requiredbefore we were able to issue a card out to [redacted] Unfortunately, theadditional validation was not passed and documents were requested from [redacted] in order to issue her card to herI completely understand theinconvenience of providing proof of address for a home she is currently stayingatAfter reviewing the account, [redacted] did provide proof of address forher previous addressThese documents were validated today, 5/6/2015, and arepresentative spoke with [redacted] to provide her an updateThe card wasissued successfully to [redacted] today We sincerely apologize for any inconvenience this has caused [redacted] and we appreciate her feedbackThese types of issues go directly against our mission of access andinclusion for everyone and we look to be clearer and avoid similar problems forall of our customers Regards, [redacted] Customer Service SpecialistTell us why here
October 28, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 21, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 30, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 10, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, On November 6, 2015, [redacted] filed an unauthorized transaction dispute regarding multiple charges that was made on her RushCardRushCard received the signed unauthorized transaction dispute form back from [redacted] As per the RushCard Cardholder Agreement, the dispute process may take up to to days to investigate a claim On November 17, 2015, a provisional credit in the amount of $was issued to [redacted] accountOnce the claim is final, [redacted] will receive a letter in the mail regarding the outcome of her disputeWe appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Customer Service
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] , which the RevDex.com® (“Revdex.com”) received from [redacted] Singleton, on November 4, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she did not receive her $to her RushCard account for the ref a friend program [redacted] also stated that she would like to be compensated for the ref a friend program.Per response, The Ref a Friend Program is $for every referral$will not be applied to [redacted] RushCard accountWe appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service Corporate Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Regards, [redacted]
October 6, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from, [redacted] on September 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources Per response, On September 14, 2015, I personally spoke with [redacted] regarding the $ expedited fee and the $replacement card fee ending in *** [redacted] requested that all her accounts be closedThis request was completed on September 15, On September 28, 2015, [redacted] contacted RushCard Customer Service stating she requested the card ending in [redacted] be closed and requested the card ending in [redacted] be reopened A replacement card was sent to the address on the accountPer RushCard Cardholder Agreement, [redacted] will not be compensated for any fees We appreciate [redacted] feedback Sincerely, Kathy R Corporate Customer Service
Better Busines [redacted] Bureau: I have reviewed the response made by the busines [redacted] in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As of today 8/11/15, my complaint ha [redacted] been satisfiedThe $fee ha [redacted] been reversedI still however feel that Rush Card need [redacted] to have better business practices when it comes to the consumerI will be closing my account once I withdraw my last funds from this accountThank you for your assistanceRegards, [redacted] 7/30/ Complaint I HAVE BEEN A RUSHCARD CUSTOMER FOR YEARS GOING ON AND NEEVER HAVE I HAD AS MANY PROBLEM AS I DO NOWI HAD DISPUTED CHARGES ON MY ACCT THATI IMMEDIATELY CALLED AND DISPUTED MINUTES AFTER SEEING THE TRANSACTIONS ON MY MOBILE ACCT, I WAS TOLD 1ST I HAVE TO LET THE TRANSACTIONS SETTLE BEFORE I COULD DISPUTE,(PROBLEM #1) AFTER LETTING THE CHARGES SETTLE I THEN DISPUTED THE SETTLED CHARGES ANDD WAS TOLD I HAVE TO COMPLETE AND FAX BACK DISPUTE FORMS IN WHICH I DID WITH DAY OF RECEIVING THEMDAYS LATER A PROVISIONAL CREDIT WAS ISSUES TO MY ACCT WHICH MADE ME THINK EVERYTHING WAS OK DAYS LATER THE PROVISIONAL CREDIT WAS REVERSED BECAUSE THE DISPUTED TEAM SAW NO ERROR IN THE CHARGESNOW MIND YOU I LIE IN [redacted] AND THE LAST AUTHORIZED TRANSACTION TOOK PLACE AT A GAS STATION IN [redacted] MINUTES AFTER THAT TRANSACTION THE OTHER UNAUTHORIZED TRANSACTIONS TOOK PLACE IN [redacted] WHICH IS HOURS AWAY FROM THE LOCATION OF WHERE I WAS AND THE LAST AUTHORIZED TRANSACTIONSI EXPLAIN NUMEROUS TIME THAT THEY WERTE NOT MADE BY ME NOW THEY ARE TELLINGME I HAVE TO SUBMITTE A REBUTTAL LETTER BUT WHAT IS THE REBUTTAL LETTER TO SAY THAT THE DISPUTES FORM HAS NOT ALREADY STATED AND WHY WOULD YOU GIVE ME MY MONEY BACK THEN TAKE IT BACK FROM A DEPOSIT THAT WAS MAD TO MY ACCTNO ONE SEEM TO BE ABLE TO ANSWER ANY OF MY QUESTIONS OR ABLE TO ASSIST ME IN GETTING MY MONEY BACK THIS HAS BEEN ON GOING SINCE THE BEGINING OF JULY THIS IS NOT COMING TO THE END OF THE MONTH AND STILL NO RESOLUTIONI ASKED FOR A CORPORATE NUMBER FOR THE COMPANY AND WAS TOLD THAT THEY DONT HAVE ACCESS TO THE CORPORATE NUMBER! I AHVE NOT RECEIVED MY MONEY AND HAVE GOT NOTHING BUT THE RUN AROUND AS TO HOW TO GET MY ONEY BACKI FILED A COMPLAINT BEFORE REGARDING A SIMILAR SITUATION AND THAT WHEN I GOT A CLL FROM THE CORPORATE OFFICE BUT NOW NO ONE HAS THE NUMBERI BELIEVE THIS COMPANY IS SCAMMING INNOCENT PEOPLE OUT OF THEIR HARD EARNED MONEY SUCH AS MYSELFTHEY TOOK OVER $FROM ME AND I CANT GET IT Desired Resolution I WOULD LIKE FOR THE UNAUTHORIZED TRANSACTIONS ON MY ACCT TO BE REFUNDED TO ME IN WAY LESS THAN THE DAY TIME FRAME THEY TOLD MEMY FAMILY AND MYSELF IS HOMELESS BECAUSE THEY BASICALLY STOLE MY MONEY TO PAY RENT AND NO ONE THERE CARES OR EVEN TRYING TO ASSIST MEREFUND MY MONEY!!!!!!!!! Consumer Business Dialog
November 3, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get throughWe worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
January 5, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per previous response, On November 3, [redacted] filed an error allegation dispute regarding a transaction in the amount of $from [redacted] ***On November 26, 2015, RushCard dispute team received a signed error allegation dispute form from [redacted] Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesA final letter will be sent to the address on the account notifying [redacted] of the resolutionWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 22, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Enough of games your doing and it's in the system and I spoken to the customer service and they have my [redacted] and stop play games! Enough of tag emails Regards, [redacted]
The Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202-May 5, RE: Complaint ID: [redacted] We received [redacted] complaint regarding her cardstatus and the availability of her fundsRushCard logs all customer contactand activity associated with financial cardsAfter review of [redacted] account I am showing her cardwas blocked on 12/11/due to her calling customer service and failingverification that was processed on the accountDocuments were requested from [redacted] at the time of the account being blocked, but were never sent bythe cardholderWe are showing a MoneyGram load of $on 4/3/to theblocked account for [redacted] Unfortunately, due to the load being a thirdparty load, I cannot redirect the fundsThe load can only be posted to theintended account After further review on the account, I am showing documentswere requested again in April once the load was postedDocuments havebeen received as well as validated; the address on [redacted] account hasbeen updatedWe have recently tried to reach out to [redacted] to discussfurther action with her RushCard, a voicemail was left on her Mobile Number forthe accountWe will need to validate the RushCard that is in [redacted] ’possession in order to unblock the cardIn the event [redacted] Chamber does not havethe most recent card, we can get one sent out to the updated address as soon aspossible Please request that [redacted] contacts corporate customerservice at, ###-###-#### option to have this resolved as quickly as possible.We sincerely apologize for any inconvenience this has caused [redacted] and weappreciate her feedbackThese typesof issues go directly against our mission of access and inclusion for everyoneand we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service SpecialistTell us why here
September 8, VIA ONLINE SUBMISSION: Revdex.com® EFourth St Suite Cincinnati Ohio Re: Complaint ID # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint ID [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 7, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she had transactions of $each charged to her Rushcard Live account [redacted] also states she was told that the pending transactions would be stopped [redacted] would like to be refunded for the $as promised on a recorded statement On September 8, 2016, We made an outreach to [redacted] and informed that we have no record of her having an account with RushCardRushCard Live is associated with [redacted] and all issues and inquiries are handled through [redacted] We have provided [redacted] with the contact information for RushCard LIVE and [redacted] to inquire about her funds We appreciate [redacted] feedback RushCard Corporate Customer Service