Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Don't lie I never contacted you guys on the 2nd or the 3rd I contacted you guys on the 4th of april I never told the dispute rep that I lost my card on the 31st of march she put that in the dispute foarm so now I'm going to contact my Lawyer to pull they recording from when I originally called they are frauds and unirush already has a $lawsuit pending through the courts for fraud and lying
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintNo because I need my money from this business and they didn't respond to my questions that I'm concerned about and I thought that you're company would've helped me out here at leastBut I guess I gotta look further into another company like consumers call me regarding this matter please ###-###-#### please Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I shouldnt have to wait to March 27th because I am not a New Card MemberI shouldnt be subjected to being displaced as "New" I should be able to receive a provisional credit 3/17/ Regards, [redacted]
I have more information I received a letter in the mail from rushcard stating the reason why they reversed the provisional credit that I was given in the amount of $447.47, was because [redacted] told them that my home address (Which is also my billing address! When someone hacks your credit card information, they are able to get all that information!) was used to make the transaction There have been so many incidences where money is stolen from a person's card account, and the crook uses the victim's address for the items to be mailed to So, this is not a valid reason to reverse the provisional credit which took the last little bit of money I had in my account in the amount of $ Right now my card account balance is -$and $available balance I just want my money back Those charges were fraudulent as I do not use [redacted] service Someone by the name of [redacted] (Most likely an alias that the person used) made the order, and used my billing address as the mailing address I just want my money backI want the negative balance to be removed, and for the $to be put back on my card so that I can pay for my medicine for my medical condition
February 2, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has yet to receive the RushCard’s promotional Refer a Friend credit of $ [redacted] also states she was told that the Refer a Friend promotion was changed in the middle of the promotion and now she has to wait days for her credit From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codesThose promotions (and corresponding codes) are active for a limited time Our records show [redacted] has qualifying events to receive the promotional credits prior to the changeOn February 2, after review of [redacted] account, a credit of $was applied for the Refer a Friend promotionA RushCard corporate specialist attempted to contact [redacted] to advise her of this informationA detailed message was left requesting a callback We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I believe I deserve compensation Regards, [redacted] ***
Revdex.com W Seventh St Suite Cincinnati Ohio RE: Case [redacted] April 8, We received [redacted] complaint regarding access of his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We completely understand [redacted] concern with his account being blockedAfter reviewing [redacted] account, I show that the account has been closed by RushCard corporate due to multiple address changes on the account which is a flag of an account take overDue to not being able to keep the account secure, RushCard reserves the right to close the accountSince [redacted] received a direct deposit for the pay date of 4/3/2015, we have returned this deposit back to the remitterIt will take 3-business days for the remitter to receive the funds backAlso, [redacted] did provide documents to validate the address on the account and a bill payment check for $1,was sent to the address on his documentsIt can take 7-business days for [redacted] to receive the check via regular mailI understand [redacted] is expecting a credit to his account, I do not show this has been received yetWhen these funds are credited to his account, he will need to contact customer service to send the funds to him via bill payment check as wellWe sincerely apologize for any inconvenience and frustration this has caused [redacted] *** We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
I HAVE CHILDREN TO FEED AND TAKE CARE OF AND THEY WILL NOT ALLOW ME TO GET MY MONEY OFF OF MY CARD I WAS TOLD LAST WEEK THAT MARCH IB WOULD BE ABLE TO TRANSFER THE REST OF MY MONEY OFF OF MY CARD SO I COULD CANCEL RUSHCARD .TRIED TO TRANSFER DIDN'T WORM...CALLED AGAIN FOR THE 6TH TIME THIS WEEK THAT WAS A LIE HE SAID THE 6TH TRIED AGAIN ON THE 6TH GUESS WHAT NOPE...CALLED AGAIN FOR THE 7TH TIME THIS WEEK AND HE SAID I WON'T BE ABLE TO TRANSFER MY MONEY UNTIL THE 16TH BECAUSE I HAVE TO WAIT NOT MONTHLY LIKE THE ERROR SAYS BUT SAYS FROM THE 1ST TRANSFER COMPLETE [redacted] WANTED ME TO GET ANOTHER CARD AND PAY 30$ TO GET ANOTHER ONE WHEN THEY WHERE SUPPOSE TO SEND ME ONE LAST YEAR..GUESS WHAT NEVER RECEIVED IT EVEN THOUGH SHE SAID SHE SENT ITYALL HABE THE WORST CUSTOMER SERVICE IN THE USA..ALL THEY DO IS GIVE YOU A RUN AROUND AND A RUN AROUND THEY LIE AND WHEN THEY DON'T HAVE A LIE THEY PLACE YOU ON HOLD TO MAKE A LIE...THEY ARE HOLDING MY MONEY THAT I WORKED FORTHEY HANG UP WHEN THEY DON'T WANT TO TALK TO YOU ANYMORE.YALL NEED TO LISTEN TO SOME OF YOU ALL CALLS BECAUSE RUSHCARD IS A COMPLETE RIP OFF.NEEDS TO SHUT DOWN FOR STEALING MONEY FROM PPL THAT TRUST THEM
May 24, VIA ONLINE SUBMISSION: Revdex.com® E4th St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] *** To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on May 23, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that RushCard closed her account without notification [redacted] also states that RushCard should be held accountable for closing her account On May 23, 2017, [redacted] RushCard account was permanently closed in accordance with RushCard Risk procedure RushCard is unable to keep this account safe, therefore the account has been closed A corporate customer service specialist attempted to contact [redacted] on May 24, to advise of the account information We appreciate [redacted] feedback RushCard Corporate Customer Service
July 24, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from Toni Bills, on July 22, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard would not release an authorization gas hold for $that was made on July 12, On July 12, RushCard received an authorization gas hold on [redacted] RushCard account ending in [redacted] for $Per RushCard’s terms and conditions, when the card is used at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount (place a hold) on the account of up to $or moreAny preauthorization amount will place a “hold” on the available funds until the merchant sends us the final payment amount of the customer’s purchaseOnce the final payment amount is received, the preauthorization amount on hold should be removed We show the final payment was received and the preauthorization was released We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
July 26, VIA ONLINE SUBMISSION: Revdex.com® E4th SteCincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she deposited $to her RushCard and the attempts to use the card result in declines [redacted] also states she has attempted to call RushCard customer service but has not been able to get through [redacted] is requesting access to her funds Our records indicate that on June 5, 2017, our Risk team determined that [redacted] card was possibly compromisedIn an attempt to protect their funds and prevent any unauthorized activity, a Risk analyst blocked the RushCard account ending in A SMS messaging was sent regarding the card status and [redacted] was asked to call in to resolve the matterOn July 26, a corporate resolution specialist attempted to contact [redacted] twice to advise her of this informationNo answer and no voicemail setup We appreciate [redacted] feedback and sincerely apologize for the inconvenience Our goal is to provide financial convenience supported by reliable customer service Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unirush keeps sending the SAME EXACT response to my rejectionI want to know WHY Unirush denied MY [redacted] cash load not only on the original date of 11/10/but also again on 11/18/when they tried to resend itHad UniRush actually did their investigation instead of just putting it off on the merchant I would of had my find A LOT sooner then days! I do NOT want your same response you just keep resending I want to know WHY it was DECLINED to begin with! I am still NOT happy with your "response." Regards, [redacted] ***
January 23, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 19, To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she the RushCard customer service agent she spoke to did not advise her that the timeframe for an expedited card was 1-business days [redacted] is requesting a refund of the $fee because of the misinformation she received Our records indicate that on 1/18/18, [redacted] contacted RushCard and requested a replacement card be expeditedOur notes indicate that [redacted] was advised that the timeframe was 24-business hours for delivery On 1/23/a corporate resolution specialist contact [redacted] to advise her of this information [redacted] insisted she was not advised of this informationWe advised [redacted] that we would listen to the call and provide feedback to the agent as necessary We appreciate [redacted] feedback Corporate Customer Service
November 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, a $courtesy credit was issued to [redacted] ’ RushCard accountIn addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/There will be no additional compensation credited to [redacted] ’ RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information At this time, our system is up and running and cardholders have access to their funds and account information [redacted] is making transactions on her RushCard accountCard number ending in [redacted] is activatedWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My account balance is still zero and my card is inactive and my funds are still not there Regards, [redacted] ***
Revdex.com: I don't understand why I keep rejecting the complaint and the business keeps replying back with the same exact emailThey claimed to have tried to reach me but I have my phone records and there was no attempt to call me I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
August 1, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 1, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she cannot activate her RushCard [redacted] would like her RushCard activated We do apologize for any inconvenience [redacted] has had with activating her RushCard A corporate customer service specialist contacted [redacted] on August 1, and did assist with activating her RushCard We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
December 8, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 10, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information On November 6, 2015, [redacted] filed an unauthorized transaction dispute regarding multiple charges that was made on her RushCardRushCard received the signed unauthorized transaction dispute form back from [redacted] As per the RushCard Cardholder Agreement, the dispute process may take up to to days to investigate a claim On November 17, 2015, a provisional credit in the amount of $was issued to [redacted] accountOn November 26, 2015, the provisional credit was reversed from [redacted] account and the dispute was deniedIf [redacted] does not agree with the outcome of the dispute she may send a rebuttal letter to reopen the denied unauthorized transaction dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage [redacted] to work with the merchant to resolve any issues regarding products or services rendered RushCard has determined that the transaction was completed as requested.We appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Don't lie I never contacted you guys on the 2nd or the 3rd I contacted you guys on the 4th of april I never told the dispute rep that I lost my card on the 31st of march she put that in the dispute foarm so now I'm going to contact my Lawyer to pull they recording from when I originally called they are frauds and unirush already has a $lawsuit pending through the courts for fraud and lying
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintNo because I need my money from this business and they didn't respond to my questions that I'm concerned about and I thought that you're company would've helped me out here at leastBut I guess I gotta look further into another company like consumers call me regarding this matter please ###-###-#### please Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I shouldnt have to wait to March 27th because I am not a New Card MemberI shouldnt be subjected to being displaced as "New" I should be able to receive a provisional credit 3/17/ Regards, [redacted]
I have more information I received a letter in the mail from rushcard stating the reason why they reversed the provisional credit that I was given in the amount of $447.47, was because [redacted] told them that my home address (Which is also my billing address! When someone hacks your credit card information, they are able to get all that information!) was used to make the transaction There have been so many incidences where money is stolen from a person's card account, and the crook uses the victim's address for the items to be mailed to So, this is not a valid reason to reverse the provisional credit which took the last little bit of money I had in my account in the amount of $ Right now my card account balance is -$and $available balance I just want my money back Those charges were fraudulent as I do not use [redacted] service Someone by the name of [redacted] (Most likely an alias that the person used) made the order, and used my billing address as the mailing address I just want my money backI want the negative balance to be removed, and for the $to be put back on my card so that I can pay for my medicine for my medical condition
February 2, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has yet to receive the RushCard’s promotional Refer a Friend credit of $ [redacted] also states she was told that the Refer a Friend promotion was changed in the middle of the promotion and now she has to wait days for her credit From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codesThose promotions (and corresponding codes) are active for a limited time Our records show [redacted] has qualifying events to receive the promotional credits prior to the changeOn February 2, after review of [redacted] account, a credit of $was applied for the Refer a Friend promotionA RushCard corporate specialist attempted to contact [redacted] to advise her of this informationA detailed message was left requesting a callback We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I believe I deserve compensation Regards, [redacted] ***
Revdex.com W Seventh St Suite Cincinnati Ohio RE: Case [redacted] April 8, We received [redacted] complaint regarding access of his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We completely understand [redacted] concern with his account being blockedAfter reviewing [redacted] account, I show that the account has been closed by RushCard corporate due to multiple address changes on the account which is a flag of an account take overDue to not being able to keep the account secure, RushCard reserves the right to close the accountSince [redacted] received a direct deposit for the pay date of 4/3/2015, we have returned this deposit back to the remitterIt will take 3-business days for the remitter to receive the funds backAlso, [redacted] did provide documents to validate the address on the account and a bill payment check for $1,was sent to the address on his documentsIt can take 7-business days for [redacted] to receive the check via regular mailI understand [redacted] is expecting a credit to his account, I do not show this has been received yetWhen these funds are credited to his account, he will need to contact customer service to send the funds to him via bill payment check as wellWe sincerely apologize for any inconvenience and frustration this has caused [redacted] *** We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
I HAVE CHILDREN TO FEED AND TAKE CARE OF AND THEY WILL NOT ALLOW ME TO GET MY MONEY OFF OF MY CARD I WAS TOLD LAST WEEK THAT MARCH IB WOULD BE ABLE TO TRANSFER THE REST OF MY MONEY OFF OF MY CARD SO I COULD CANCEL RUSHCARD .TRIED TO TRANSFER DIDN'T WORM...CALLED AGAIN FOR THE 6TH TIME THIS WEEK THAT WAS A LIE HE SAID THE 6TH TRIED AGAIN ON THE 6TH GUESS WHAT NOPE...CALLED AGAIN FOR THE 7TH TIME THIS WEEK AND HE SAID I WON'T BE ABLE TO TRANSFER MY MONEY UNTIL THE 16TH BECAUSE I HAVE TO WAIT NOT MONTHLY LIKE THE ERROR SAYS BUT SAYS FROM THE 1ST TRANSFER COMPLETE [redacted] WANTED ME TO GET ANOTHER CARD AND PAY 30$ TO GET ANOTHER ONE WHEN THEY WHERE SUPPOSE TO SEND ME ONE LAST YEAR..GUESS WHAT NEVER RECEIVED IT EVEN THOUGH SHE SAID SHE SENT ITYALL HABE THE WORST CUSTOMER SERVICE IN THE USA..ALL THEY DO IS GIVE YOU A RUN AROUND AND A RUN AROUND THEY LIE AND WHEN THEY DON'T HAVE A LIE THEY PLACE YOU ON HOLD TO MAKE A LIE...THEY ARE HOLDING MY MONEY THAT I WORKED FORTHEY HANG UP WHEN THEY DON'T WANT TO TALK TO YOU ANYMORE.YALL NEED TO LISTEN TO SOME OF YOU ALL CALLS BECAUSE RUSHCARD IS A COMPLETE RIP OFF.NEEDS TO SHUT DOWN FOR STEALING MONEY FROM PPL THAT TRUST THEM
May 24, VIA ONLINE SUBMISSION: Revdex.com® E4th St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] *** To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on May 23, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that RushCard closed her account without notification [redacted] also states that RushCard should be held accountable for closing her account On May 23, 2017, [redacted] RushCard account was permanently closed in accordance with RushCard Risk procedure RushCard is unable to keep this account safe, therefore the account has been closed A corporate customer service specialist attempted to contact [redacted] on May 24, to advise of the account information We appreciate [redacted] feedback RushCard Corporate Customer Service
July 24, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from Toni Bills, on July 22, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard would not release an authorization gas hold for $that was made on July 12, On July 12, RushCard received an authorization gas hold on [redacted] RushCard account ending in [redacted] for $Per RushCard’s terms and conditions, when the card is used at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount (place a hold) on the account of up to $or moreAny preauthorization amount will place a “hold” on the available funds until the merchant sends us the final payment amount of the customer’s purchaseOnce the final payment amount is received, the preauthorization amount on hold should be removed We show the final payment was received and the preauthorization was released We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
July 26, VIA ONLINE SUBMISSION: Revdex.com® E4th SteCincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she deposited $to her RushCard and the attempts to use the card result in declines [redacted] also states she has attempted to call RushCard customer service but has not been able to get through [redacted] is requesting access to her funds Our records indicate that on June 5, 2017, our Risk team determined that [redacted] card was possibly compromisedIn an attempt to protect their funds and prevent any unauthorized activity, a Risk analyst blocked the RushCard account ending in A SMS messaging was sent regarding the card status and [redacted] was asked to call in to resolve the matterOn July 26, a corporate resolution specialist attempted to contact [redacted] twice to advise her of this informationNo answer and no voicemail setup We appreciate [redacted] feedback and sincerely apologize for the inconvenience Our goal is to provide financial convenience supported by reliable customer service Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unirush keeps sending the SAME EXACT response to my rejectionI want to know WHY Unirush denied MY [redacted] cash load not only on the original date of 11/10/but also again on 11/18/when they tried to resend itHad UniRush actually did their investigation instead of just putting it off on the merchant I would of had my find A LOT sooner then days! I do NOT want your same response you just keep resending I want to know WHY it was DECLINED to begin with! I am still NOT happy with your "response." Regards, [redacted] ***
January 23, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 19, To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she the RushCard customer service agent she spoke to did not advise her that the timeframe for an expedited card was 1-business days [redacted] is requesting a refund of the $fee because of the misinformation she received Our records indicate that on 1/18/18, [redacted] contacted RushCard and requested a replacement card be expeditedOur notes indicate that [redacted] was advised that the timeframe was 24-business hours for delivery On 1/23/a corporate resolution specialist contact [redacted] to advise her of this information [redacted] insisted she was not advised of this informationWe advised [redacted] that we would listen to the call and provide feedback to the agent as necessary We appreciate [redacted] feedback Corporate Customer Service
November 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, a $courtesy credit was issued to [redacted] ’ RushCard accountIn addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/There will be no additional compensation credited to [redacted] ’ RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information At this time, our system is up and running and cardholders have access to their funds and account information [redacted] is making transactions on her RushCard accountCard number ending in [redacted] is activatedWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My account balance is still zero and my card is inactive and my funds are still not there Regards, [redacted] ***
Revdex.com: I don't understand why I keep rejecting the complaint and the business keeps replying back with the same exact emailThey claimed to have tried to reach me but I have my phone records and there was no attempt to call me I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
August 1, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 1, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she cannot activate her RushCard [redacted] would like her RushCard activated We do apologize for any inconvenience [redacted] has had with activating her RushCard A corporate customer service specialist contacted [redacted] on August 1, and did assist with activating her RushCard We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
December 8, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 10, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information On November 6, 2015, [redacted] filed an unauthorized transaction dispute regarding multiple charges that was made on her RushCardRushCard received the signed unauthorized transaction dispute form back from [redacted] As per the RushCard Cardholder Agreement, the dispute process may take up to to days to investigate a claim On November 17, 2015, a provisional credit in the amount of $was issued to [redacted] accountOn November 26, 2015, the provisional credit was reversed from [redacted] account and the dispute was deniedIf [redacted] does not agree with the outcome of the dispute she may send a rebuttal letter to reopen the denied unauthorized transaction dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage [redacted] to work with the merchant to resolve any issues regarding products or services rendered RushCard has determined that the transaction was completed as requested.We appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Customer Service