On June 06, 2016, [redacted] contacted UniRush to file a dispute claimShe said her card was used fraudulently to process a payment to [redacted] **, totaling $on June 5th, [redacted] stated she never authorized anyone to use her card UniRush used its resources through [redacted] to recover the funds for [redacted] On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address [redacted] claimed fraud; however, she benefited from the transitionUniRush concludes no error found; therefore, no credit will be issued If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I just want my money they told me this matter would be resolved in business days an its been longer .now they say to days that's not right Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And my money has finally been found and returned to meThank you for your time and help Regards, [redacted]
November 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On October 25, 2015, [redacted] filed an unauthorized transaction dispute regarding a $charge on her RushCard account On October 26, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] *** Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate On November 4, the unauthorized transaction dispute was found in [redacted] favor and a final letter was sent out regarding the outcome of the investigation.We appreciate [redacted] feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer ServiceOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
On June 06, 2016, [redacted] contacted UniRush to file a dispute for two unauthorized transactions, which posted to his RushCard account from [redacted] in [redacted] for $and [redacted] for $ [redacted] claimed his RushCard had been in his possessionAnd based on the information gathered, the investigation is still in processRushCard has reached out to [redacted] via chargeback and will have a resolution by September 17th, We appreciate [redacted] Feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
June 30, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on June 25, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint states that she has not received her funds from an error allegation dispute filed on June 4, in the amount of $ [redacted] also stated that RushCard closed her account and requests for her account to be reopened On June 4, [redacted] ’ filed an error allegation dispute regarding a $ charge on her account On June 16, 2015, [redacted] ’ RushCard account was permanently closed in accordance to RushCard terms and conditions [redacted] was refunded the error allegation dispute charge on June 25, On June 29, a $provisional credit was reversed from [redacted] account which caused the account to go into a negative status and debited the dispute chargeThe error allegation dispute has been final and [redacted] ’ will receive a letter in the mail regarding the outcome of the dispute We appreciate [redacted] ’ feedback and continue to review our processes to assure customer protection and convenience Tyree T Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Revdex.com W Seventh St Suite Cincinnati Ohio RE: Case [redacted] April 16, We received [redacted] complaint regarding the access of her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We completely understand [redacted] concern with the outcome of her dispute All RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing we received the written dispute form back from [redacted] on 4/8/ and after investigating the dispute we have denied [redacted] claim RushCard is unable to credit the account and a letter has been sent out explaining the denial of the claim [redacted] was instructed by multiple agents at our call centers and from the corporate office to send a rebuttal letter to the dispute team regarding the outcome of the disputeIf [redacted] has any additional information that she would like to provide, she will need to do so in the rebuttal letter We have also pulled all the calls on the account and reviewed them to insure [redacted] was advised of the correct informationWe sincerely apologize for any inconvenience and frustration this has caused [redacted] We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
April 4, VIA ONLINE SUBMISSION: Revdex.com® E4th Ste Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] * [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on April 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was charged ATM withdrawal fees of $and ATM fees of $each [redacted] would like a refund for the ATM fees due to the transactions were in network On April 4, 2017, a corporate customer service representative attempted to contact [redacted] to obtain additional information regarding the ATM fees A detailed message was left for [redacted] at the phone number of (336) 486-for a call back regarding this matter We sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
April 17, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on April 13, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that funds were removed from her account over and above the fees associated with the ATM purchases and monthly card fee [redacted] would like the additional charges explained or credited back to her RushCard account Per the Cardholder Agreement all fees are stated and includes a detailed description of the feesOn April 14, 2017, a corporate RushCard customer service specialist attempted again to contact [redacted] to discuss the fees on the account and were not able to contact her through the number provided The main website link for applying for a rush card includes all the details on our site https://apply.rushcard.com under get a Rush card We hope this helps to clarify the Card Holder Agreement and details about using and operating a RushCard We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service RushCard Corporate Customer Service
October 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he will consider his case resolved when he receives his express cash and compensation for $in cancellation fees On October 27, 2016, [redacted] contacted RushCard and spoke to a corporate customer service representative [redacted] was given a credit of $for cancellation fees [redacted] was also advised that a phone number was not required and to try another location advised to try another location RushCard considers this matter resolved We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service
May 16, VIA ONLINE SUBMISSION: Revdex.com® E4th Ste Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from Dystany Luckey on March 31, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she loaded a $cash load onto her RushCard account on May 12, [redacted] also states that she has not received her funds when she loaded them [redacted] would like for the cash load to be credited to her RushCard account On May 15, 2017, we contacted [redacted] to discuss her missing cash load funds of $ We advised [redacted] that RushCard was researching her missing cash load funds As of May 16, 2017, this issue has been resolved and [redacted] RushCard account ending in [redacted] has been credited for the cash load of $ We have attempted to contact [redacted] on May 16, to advise of the following information If [redacted] has questions or concerns regarding her RushCard account, we ask that she contact usWe apologize for any inconvenience this has caused [redacted] *** Regards, RushCard Corporate Customer Service
I do not agreed with RushCard decision cause I have not receive my money back that was used with out my knowledge and approval to pay for a service that I do not own or ever had rushcard stated that I said that I said I had the card in my possession then stated that I never revived the card but that not true and not what I said at all I did have my card in possession and when I call end and may the claim the said they will close that card and send me out a new one after I call back to find out the statusOf my claim a few days later I told them I never receive my card and ask them if they could send my card to my mother house cause where I liveis a rooming home and there a lot of people renting rooms and anyone could have tooking my mail never my card was used to pay for [redacted] and if [redacted] said that them funds was return back to card and was not return back to [redacted] when rushcard sent me a notice saying no error had occur and my account will not be credit and case is close then where is my money if [redacted] dont have it to used rushcard you have to have funds on the card it not like a bank card that you can over draft my family add funds to my account if [redacted] return the money back to my card then where is my money at so rush card have funds that dont belong to them cause they did not pay $and reload my prepay card with funds that was uses with out my permission I just want my money back or am having my attorney to file a lawsuit on monday not just for the money that rushcard took but for me missing out on school pain and stress
January 2, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 22, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that account was showing $but she said the balance should be $ [redacted] is requesting a callback as well as the missing funds of $Also states she would like RushCard to send a letter showing why she could not pay her child care and to give her $for having to pay a late fee A Corporate Resolution Specialist attempted to contact [redacted] multiple times regarding their complaint issueFollowing not answer, the issue was thoroughly reviewed and found that the balance was correctThe customer had pending transactions so there is no missing balanceLeft a message multiple times asking customer to call us backNo response back from the customer We appreciate [redacted] feedback We hope [redacted] continued success with his Rushcard and we look forward to speaking with him if additional clarification is needed Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint When I filed the dispute, it was more than the [redacted] ***I disputed charges from a [redacted] , [redacted] , and a undisclosed ATM machineAll they mentioned was the dispute from the [redacted] ***, which shows proof that they didn't dispute everything that was unauthorized on my accountAlso, they closed my account at the end of March in the middle of a rebuttal because they decided that they wanted to follow their best interest, which is to not do anything at allFor them, it is acceptable for a person's card to be used by an unauthorized user and they do not want to give the missing funds backThis company is proof that they're incompetent and dishonest when it comes to the dispute and when it came to me actually recieving my cardIt's unacceptable that I wasn't able to access my money for an entire month because a company didn't do anything to help their "valued customer" Regards, [redacted] ***
Is there any update on my caseUnirush has been very unprofessionalThey are denying my fraud claims because I had shopped at [redacted] , there are a million [redacted] grocery stores through out the state so they see [redacted] and thinks it's the same as the one my card was used itI do travel between [redacted] and Indiana weekly but this is not a reason to deny my claimsThey have no documents as to proof that my signature is on those purchaseRight full a detailed investigate has to be done and obtain copies the receipt from the merchantAs mentioned previously my capital one card and my company business card were taken along with my unirush card and within a day of missing my card capital one and my company card Bank closed my card, issue a credit for the purchases this individual madeIt's been months plus of dealing with unirush I hope and pray you will be able to convince them to credit my account, I don't have the time to hire a lawyer to go after themThere are many complains same as mine on Google about this company.Thank you [redacted]
October 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and Ms [redacted] have access to her funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The credit card company mentioned that I failed the verification questions Unfortunately, when speaking with ANY customer service agent, it is impossible to understand what the associates are saying Their accents are very heavy and I was constantly asking the gentleman to repeat the question The one question I had serious problems with was the question in which he asked me if one of the vehicles he was going to list was a vehicle that I own I couldn't understand if he said "owned" or "own" and when I asked him to clarify the question, he simply replied, "Yes." I answered the question for both potential questions and explained that I used to have [redacted] but presently I did not own a vehicle Once I realized his accent was a problem for the verification, I immediately asked for a supervisor to reissue a different set of verification questions and was told no Regards, [redacted] ***
August 16th, 2016VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint : July 28th, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 13th, 2016, [redacted] reached out to RushCard to file a dispute on an [redacted] transaction, posted on July 08th, 2016, of $In his dispute [redacted] is requesting credit, he stated he returned the merchandise to [redacted] but never credited his accountOn July 14th, UniRush used its resources with [redacted] in an attempt to recover the funds for [redacted] On July 31st, 2016, [redacted] provided documentation to UniRush showing the merchandise was shipped to [redacted] addressTo investigate this further, [redacted] would need to provide the receipt showing the merchandise was returned to [redacted] .We appreciate [redacted] feedback regarding this matter and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service
Revdex.com: Rush Card keeps providing the same information and statementsThey still haven't explained why they will not refund me my money that they let someone Steal , and why their was an errorRush Card will not provide me any information, they still haven't even provided my transactions I requested for weeks agoThey also sent me an email stating they suspended my account and there going to mail me my remaining balance of by a check I still haven't received that checkThey sent me that email a few weeks agoThat money someone stole from my account was my moving Money, now I am going to be homeless and pregnant I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***
On June 06, 2016, [redacted] contacted UniRush to file a dispute claimShe said her card was used fraudulently to process a payment to [redacted] **, totaling $on June 5th, [redacted] stated she never authorized anyone to use her card UniRush used its resources through [redacted] to recover the funds for [redacted] On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address [redacted] claimed fraud; however, she benefited from the transitionUniRush concludes no error found; therefore, no credit will be issued If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I just want my money they told me this matter would be resolved in business days an its been longer .now they say to days that's not right Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And my money has finally been found and returned to meThank you for your time and help Regards, [redacted]
November 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On October 25, 2015, [redacted] filed an unauthorized transaction dispute regarding a $charge on her RushCard account On October 26, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] *** Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate On November 4, the unauthorized transaction dispute was found in [redacted] favor and a final letter was sent out regarding the outcome of the investigation.We appreciate [redacted] feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer ServiceOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
On June 06, 2016, [redacted] contacted UniRush to file a dispute for two unauthorized transactions, which posted to his RushCard account from [redacted] in [redacted] for $and [redacted] for $ [redacted] claimed his RushCard had been in his possessionAnd based on the information gathered, the investigation is still in processRushCard has reached out to [redacted] via chargeback and will have a resolution by September 17th, We appreciate [redacted] Feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
June 30, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on June 25, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint states that she has not received her funds from an error allegation dispute filed on June 4, in the amount of $ [redacted] also stated that RushCard closed her account and requests for her account to be reopened On June 4, [redacted] ’ filed an error allegation dispute regarding a $ charge on her account On June 16, 2015, [redacted] ’ RushCard account was permanently closed in accordance to RushCard terms and conditions [redacted] was refunded the error allegation dispute charge on June 25, On June 29, a $provisional credit was reversed from [redacted] account which caused the account to go into a negative status and debited the dispute chargeThe error allegation dispute has been final and [redacted] ’ will receive a letter in the mail regarding the outcome of the dispute We appreciate [redacted] ’ feedback and continue to review our processes to assure customer protection and convenience Tyree T Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Revdex.com W Seventh St Suite Cincinnati Ohio RE: Case [redacted] April 16, We received [redacted] complaint regarding the access of her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We completely understand [redacted] concern with the outcome of her dispute All RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedI am showing we received the written dispute form back from [redacted] on 4/8/ and after investigating the dispute we have denied [redacted] claim RushCard is unable to credit the account and a letter has been sent out explaining the denial of the claim [redacted] was instructed by multiple agents at our call centers and from the corporate office to send a rebuttal letter to the dispute team regarding the outcome of the disputeIf [redacted] has any additional information that she would like to provide, she will need to do so in the rebuttal letter We have also pulled all the calls on the account and reviewed them to insure [redacted] was advised of the correct informationWe sincerely apologize for any inconvenience and frustration this has caused [redacted] We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
April 4, VIA ONLINE SUBMISSION: Revdex.com® E4th Ste Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] * [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on April 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was charged ATM withdrawal fees of $and ATM fees of $each [redacted] would like a refund for the ATM fees due to the transactions were in network On April 4, 2017, a corporate customer service representative attempted to contact [redacted] to obtain additional information regarding the ATM fees A detailed message was left for [redacted] at the phone number of (336) 486-for a call back regarding this matter We sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service
April 17, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on April 13, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that funds were removed from her account over and above the fees associated with the ATM purchases and monthly card fee [redacted] would like the additional charges explained or credited back to her RushCard account Per the Cardholder Agreement all fees are stated and includes a detailed description of the feesOn April 14, 2017, a corporate RushCard customer service specialist attempted again to contact [redacted] to discuss the fees on the account and were not able to contact her through the number provided The main website link for applying for a rush card includes all the details on our site https://apply.rushcard.com under get a Rush card We hope this helps to clarify the Card Holder Agreement and details about using and operating a RushCard We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service RushCard Corporate Customer Service
October 27, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he will consider his case resolved when he receives his express cash and compensation for $in cancellation fees On October 27, 2016, [redacted] contacted RushCard and spoke to a corporate customer service representative [redacted] was given a credit of $for cancellation fees [redacted] was also advised that a phone number was not required and to try another location advised to try another location RushCard considers this matter resolved We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service
May 16, VIA ONLINE SUBMISSION: Revdex.com® E4th Ste Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from Dystany Luckey on March 31, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she loaded a $cash load onto her RushCard account on May 12, [redacted] also states that she has not received her funds when she loaded them [redacted] would like for the cash load to be credited to her RushCard account On May 15, 2017, we contacted [redacted] to discuss her missing cash load funds of $ We advised [redacted] that RushCard was researching her missing cash load funds As of May 16, 2017, this issue has been resolved and [redacted] RushCard account ending in [redacted] has been credited for the cash load of $ We have attempted to contact [redacted] on May 16, to advise of the following information If [redacted] has questions or concerns regarding her RushCard account, we ask that she contact usWe apologize for any inconvenience this has caused [redacted] *** Regards, RushCard Corporate Customer Service
I do not agreed with RushCard decision cause I have not receive my money back that was used with out my knowledge and approval to pay for a service that I do not own or ever had rushcard stated that I said that I said I had the card in my possession then stated that I never revived the card but that not true and not what I said at all I did have my card in possession and when I call end and may the claim the said they will close that card and send me out a new one after I call back to find out the statusOf my claim a few days later I told them I never receive my card and ask them if they could send my card to my mother house cause where I liveis a rooming home and there a lot of people renting rooms and anyone could have tooking my mail never my card was used to pay for [redacted] and if [redacted] said that them funds was return back to card and was not return back to [redacted] when rushcard sent me a notice saying no error had occur and my account will not be credit and case is close then where is my money if [redacted] dont have it to used rushcard you have to have funds on the card it not like a bank card that you can over draft my family add funds to my account if [redacted] return the money back to my card then where is my money at so rush card have funds that dont belong to them cause they did not pay $and reload my prepay card with funds that was uses with out my permission I just want my money back or am having my attorney to file a lawsuit on monday not just for the money that rushcard took but for me missing out on school pain and stress
January 2, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 22, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that account was showing $but she said the balance should be $ [redacted] is requesting a callback as well as the missing funds of $Also states she would like RushCard to send a letter showing why she could not pay her child care and to give her $for having to pay a late fee A Corporate Resolution Specialist attempted to contact [redacted] multiple times regarding their complaint issueFollowing not answer, the issue was thoroughly reviewed and found that the balance was correctThe customer had pending transactions so there is no missing balanceLeft a message multiple times asking customer to call us backNo response back from the customer We appreciate [redacted] feedback We hope [redacted] continued success with his Rushcard and we look forward to speaking with him if additional clarification is needed Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint When I filed the dispute, it was more than the [redacted] ***I disputed charges from a [redacted] , [redacted] , and a undisclosed ATM machineAll they mentioned was the dispute from the [redacted] ***, which shows proof that they didn't dispute everything that was unauthorized on my accountAlso, they closed my account at the end of March in the middle of a rebuttal because they decided that they wanted to follow their best interest, which is to not do anything at allFor them, it is acceptable for a person's card to be used by an unauthorized user and they do not want to give the missing funds backThis company is proof that they're incompetent and dishonest when it comes to the dispute and when it came to me actually recieving my cardIt's unacceptable that I wasn't able to access my money for an entire month because a company didn't do anything to help their "valued customer" Regards, [redacted] ***
Is there any update on my caseUnirush has been very unprofessionalThey are denying my fraud claims because I had shopped at [redacted] , there are a million [redacted] grocery stores through out the state so they see [redacted] and thinks it's the same as the one my card was used itI do travel between [redacted] and Indiana weekly but this is not a reason to deny my claimsThey have no documents as to proof that my signature is on those purchaseRight full a detailed investigate has to be done and obtain copies the receipt from the merchantAs mentioned previously my capital one card and my company business card were taken along with my unirush card and within a day of missing my card capital one and my company card Bank closed my card, issue a credit for the purchases this individual madeIt's been months plus of dealing with unirush I hope and pray you will be able to convince them to credit my account, I don't have the time to hire a lawyer to go after themThere are many complains same as mine on Google about this company.Thank you [redacted]
October 30, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and Ms [redacted] have access to her funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The credit card company mentioned that I failed the verification questions Unfortunately, when speaking with ANY customer service agent, it is impossible to understand what the associates are saying Their accents are very heavy and I was constantly asking the gentleman to repeat the question The one question I had serious problems with was the question in which he asked me if one of the vehicles he was going to list was a vehicle that I own I couldn't understand if he said "owned" or "own" and when I asked him to clarify the question, he simply replied, "Yes." I answered the question for both potential questions and explained that I used to have [redacted] but presently I did not own a vehicle Once I realized his accent was a problem for the verification, I immediately asked for a supervisor to reissue a different set of verification questions and was told no Regards, [redacted] ***
August 16th, 2016VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint : July 28th, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 13th, 2016, [redacted] reached out to RushCard to file a dispute on an [redacted] transaction, posted on July 08th, 2016, of $In his dispute [redacted] is requesting credit, he stated he returned the merchandise to [redacted] but never credited his accountOn July 14th, UniRush used its resources with [redacted] in an attempt to recover the funds for [redacted] On July 31st, 2016, [redacted] provided documentation to UniRush showing the merchandise was shipped to [redacted] addressTo investigate this further, [redacted] would need to provide the receipt showing the merchandise was returned to [redacted] .We appreciate [redacted] feedback regarding this matter and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service
Revdex.com: Rush Card keeps providing the same information and statementsThey still haven't explained why they will not refund me my money that they let someone Steal , and why their was an errorRush Card will not provide me any information, they still haven't even provided my transactions I requested for weeks agoThey also sent me an email stating they suspended my account and there going to mail me my remaining balance of by a check I still haven't received that checkThey sent me that email a few weeks agoThat money someone stole from my account was my moving Money, now I am going to be homeless and pregnant I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***