Jeff Edler Tree Service

Unfortunately it appears that the customer did not read the actual terms and conditions she checked off on and agreed to at time of purchase. The ordering process informed the customer in more than one spot during the ordering process about the [redacted] and the only way it could be missed is if the customer did not actually read what she agreed to. We will gladly walk the Revdex.com and the customer thru the same exact online ordering process to confirm that we never fraudulently enrolled her in our [redacted], nor do we prevent them from canceling as the club can be cancelled at anytime per the terms and conditions she agreed to. No further actions will be taken on this account.

Please have the customer include what item she purchased that is now out of stock. We value our customers and will gladly try bringing resolution to this matter.  If the item is out of stock, we'll gladly replace it for another item or the customer can send back the incorrect items and we will...

refund her account. We will also send the courtesy items promised by Michelle due to the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
From: [redacted] Sent: Tuesday, August 16, 2016 9:11 AM To: drteam <[email protected]> Subject: Re: Your complaint has been received   Luminess LLC. just agree to a full refund. Thank you for your assistance. [redacted]

We are shocked to see that Mr. [redacted] has filed this complaint against our company. We received a call regarding a defective item and sent out the replacement parts immediately upon request. We will gladly refund up to $10 on return shipping for the defective item.  Please have Mr. [redacted]...

provide the proof of return receipt along with the amount paid via this Revdex.com forum so that we can get the refund issued.  Prior to Mr. [redacted] requesting to return the 30 day trial offer we extended the 30 day trial period to allow more time to try the product since a replacement was sent out.  We are a proud accredited member of the Revdex.com and would like to sincerely apologize for any misunderstanding regarding this matter. We will be awaiting the receipt and look forward to bringing a resolution to this matter.