Jeff Edler Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Luminess Air is engaging in consumer fraud by intentionally making it more than difficult for consumers to end auto enrollment into a *** ** *** that they never agreed to purchase. Luminess Air does not return phone calls or emails when trying to access the general customer service number to cancel this auto enrollment for make up that the consumer never ordered in the first place. I am one of thousands of consumers that Luminess Air signed up for auto renewal of make up they never ordered. Consumers call the customer service telephone number, only to be advised that they will receive a return call due to "high volume of calls," the return calls never occur so customers cannot cancel. Emails are not returned eitherI find interesting that the "high volume of calls," message is from 8AM to 8PM regardless of the time, Luminess claims high volume of calls, and does not return the phone callsTherefore, consumers like me that are scammed into auto renewal of the Luminess Product that they did not order, they cannot cancel because of a spin cycle of unable to get a customer service representativeLuminess Air does not want to speak to consumers because after days they auto bill customers to their credit card without the customers consentThere are many cases where customers were given a cancelation confirmation number and Luminess Air claimed they would email the cancelation notice, and never didThis happened to me. Luminess Air is dishonest and corrupt in their business practices. In short, Luminess Air is defrauding customers by telling them they cancel, when they really cannot, because Luminess Air does not responds to consumer emails, and does not return telephone calls, and always has a "high volume of calls" message, and this is by design
Regards,*** *** **

Please note that we would like to sincerely apologize for any misunderstanding regarding this matterWe would never intentionally avoid issuing a Return Authorization number to a customer and apologize if Ms*** feels this wayUnfortunately, due to the overwhelming response from customer
purchases during the holidays it caused longer than usual hold times and response times to emailsWe have tried calling Ms*** and left a voicemail regarding this matterPer the terms and conditions the customer agreed to, the day trial cost is non-refundableAs a courtesy in good faith we'll make an exception and issue a FULL refund once all products are returnedWe have immediately refunded the makeup club shipment of $45.06, please return this package along with *** systemWe have also refunded the 1st installment charge immediately and will refund the day trial cost once the actual system is returnedPlease have Ms*** follow the Return instructions below and have the package returned by 1/26/
Your Return Authorization(RA) Number is : ***
An email has been sent to you with Return Authorization confirmation and Return instructionsAlthough emails are generally received within minutes, it may take as long as minutesPlease note the package must be returned to us by 01/26/
Please follow the instructions below:
• Please write this RA Number on the top of the box with a Sharpie or permanent marker in large numbers
• The RA# needs to be written on the front of the original packing list and returned with your packagePlease make a copy of your packing list for your records
• We recommend that you send this back with a ground carrier that provides a tracking numberPlease hold on to your tracking number in case there is a problem with your accountIf the package is lost or damaged in transit back to us it is your responsibility so we recommend that you insure the package
• All cost associated with sending this back are at your expense
• All items must be returned in new or like new conditions in their original packaging along with all accessories, parts and instruction manuals/DVD(s) that were shipped with your original order
• Returns received damaged or with missing items will be charged a minimum 25% restocking fee per unit and may result in additional billing
• Applicable refunds on authorized return product will be processed after we receive the product back in our warehouse and inspection is complete
• All RA#’s have an expiration date, yours expires on 01/26/It is very important that your package arrives back into our warehouse no later than on 01/26/If your package arrives later than on 01/26/it will be refused without refund and sent back to you at your expense
• Applicable refunds on authorized return product are processed within 4-weeks of receiving your package back into our warehouse and should be reflected on your credit card statement within 3-business days after refunding

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me at this time I do hope I will not have any issues shipping the product back, the make up samples were open so they will not be coming back

The customer disputed an installment charge with her credit card company stating "Unauthorized", therefore no refund will be issuedThe product must be returned or customer will be responsible for the additional agreed upon payments for the airbrush systemPlease follow the return instructions below to close out this account:Your Return Authorization (RA) Number is: ***An email has also been sent to you with Return Authorization confirmation and Return instructions.Please note the package must be returned to us by 02/21/18 Please follow the instructions below: Please write this RA Number on the top of the box with a Sharpie or permanent marker in large numbersThe RA# needs to be written on the front of the original packing list and returned with your packagePlease make a copy of your packing list for your recordsWe recommend that you send this back with a ground carrier that provides a tracking numberPlease hold on to your tracking number in case there is a problem with your accountIf the package is lost or damaged in transit back to us it is your responsibility so we recommend that you insure the packageAll cost associated with sending this back are at your expenseAll items must be returned in new or like new conditions in their original packaging along with all accessories, parts and instruction manuals/DVD(s) that were shipped with your original orderReturns received damaged or with missing items will be charged a minimum 25% restocking fee per unit and may result in additional billingApplicable refunds on authorized return product will be processed after we receive the product back in our warehouse and inspection is complete All RA#’s have an expiration date, yours expires on 02/21/It is very important that your package arrives back into our warehouse no later than on 02/21/

Thank you so much for bringing your concerns to our attentionWe have reviewed the account in question and below are our findings: On May 26, a person by the name of *** *** *** went to our website and ordered a Luminess Airbrush System day trial for $
followed by payments of $if the airbrush system is kept past the day trial periodShe chose the option to upgrade to the professional speed airbrush system for an additional $more on the day trial cost and $more per installment payment. We would like to point out that the payment information is listed on the very first page Ms*** came to, the terms and conditions she checked off on which states I have read, understand and accept and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to *** confirming all of the agreed upon purchase details We never mislead Ms*** and unfortunately it appears that she did not actually read the payment information and terms in which she agreed to at the time of purchase and we apologize for this misunderstanding Ms*** was also given the exact verbiage below regarding the Luminess Air Club (automatic make shipments) Club verbiage provided on Checkout page: Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buy. To customize this program or future shipments and charges, call customer service She also checked off on the following terms and conditions regarding the makeup club: The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner. You will receive your two shades ever so often as agreed; product will be delivered to your address. All you pay is $plus S/H/P per month or as agreed. Delivery cycles can be changed at any time by contacting Luminess Care at 1-877-749- On July 11, 2017, Ms*** called our company with questions regarding the agreed upon charges as well as informed the agent that she has never opened the package and requested to return it. The agent tried explaining the charges to Ms***, but she was unwilling to listen and threatened to go to her bank as well as file a Revdex.com complaint. We issued Ms*** a Return Authorization number to return the product and also requesting that she return the makeup club shipment as well for a refundPer the agreed upon terms and conditions, the day trial is non-refundable, but we’ll gladly make an exception and refund Ms***’s account in full once the products are returned and processed inMs*** threatened to also contact her credit card company regarding this matterWe are asking that she not contact her credit card company and dispute the agreed upon charges as this will cause a delay in the promised refund Please note that we are a proud accredited business of the Revdex.com with an “A” rating and have been for years and can assure you that all payments and terms were clearly disclosed at the time of purchase and we sincerely apologize that Ms*** was unaware of what she was agreeing to at the time of purchaseWe also called Ms*** and left her a voicemail regarding this matter We truly hope our response helps clear up any misunderstanding regarding this matter

On September 30, a person by the name of *** *** went to our website and ordered a Luminess Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodThe payment information is listed on the very first page Ms
*** came to, the terms and conditions she checked off on stating she has read, understands and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to ***.*** confirming all of Ms*** agreed upon purchase details Ms*** was also given the exact verbiage below regarding the Luminess Air Club in which she checked off on the terms and conditions stating she has read and accepts Club verbiage provided on Checkout page: Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buy. To customize this program or future shipments and charges, call customer service She also checked off on the following terms and conditions regarding the club: The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner. You will receive your two shades ever so often as agreed; product will be delivered to your address. All you pay is $plus S/H/P per month or as agreed. Delivery cycles can be changed at any time by contacting Luminess Care at 1-877-749-On September 9, we received a call from Ms*** requesting to cancel the makeup club (auto-replenishment program) and it was immediately cancelled out per her requestMs*** has never called our company to return the airbrush system and kept it past the day trial period. All trial customers have a complete days from the delivery date to try the airbrush system and in the event they aren’t completely satisfied with the results then return the product for a refund of the purchase price and security deposit, less paid shipping and handling and initial trial cost before the day trial period ends for all ordersPer the agreed upon terms and conditions, a day trial order becomes a final sale which is non-returnable and non-refundable once the Day in home trial expires and any future balance becomes payable as agreed at the time of order. To date, Ms*** has made of the agreed upon payments and as a courtesy in good faith, we offered to waive the remaining payments due to her not being aware of what she agreed to at time of purchaseMs*** refused our offer and demanded to return the product. The agent advised her that the product is ineligible for return as her day trial period for return expired in October and Ms*** simply threatened to file another complaint with the Revdex.com. To bring closure to this misunderstanding we made an exception to allow Ms*** to return the product but a 25% restocking fee will be assessed off of the full purchase priceMs*** refused the waiving of the final balance (discount of $188.82) to close out the account and demanded the return so we provided her with Return Authorization # *** along with the return instructions. We are a proud accredited member of the Revdex.com and believe in full disclosure and can assure you that all payment information and terms were clearly disclosed to Ms*** at time of purchase, unfortunately it appears that Ms*** did not actually read the payment information and terms that she agreed to at time of purchase and we sincerely apologize for this misunderstandingAs previously discussed with Ms***, upon return of the product a 25% restocking fee will be assessed due to the product being returned outside of the day trial return period or if she changes her mind, we’ll gladly waive out the remaining payments and the account will be considered “paid in full”

We would like to sincerely apologize for any confusion regarding our Free Shipping Unfortunately, *** is not part of the contiguous U.Sstates and this is why the Free Shipping does not applyWe will gladly update our terms to eliminate any confusion going forward

Revdex.com:
This letter is to inform you that Luminess Direct LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/2/and assigned ID ***
Regards,On July3, Luminess Air, ***,finally returned my callsShe called at 2:PM PST and we discussed my claim for minutesLuminess will return my April deduction by charging it back to my account as promised by *** on June 7th They will not return the deduction taken in March.I am partially satisfied that this issue/claim has been resolvedAs a consumer I have learned from my experience with this companyThere's nothing more distasteful than being treated the way Luminess operates their businessI am still maintaining that this company has questionable business practices as evidenced by the following: _Cancelled my order times , once in writingI knowLuminess is claiming I only cancelled my bi-monthly maorder. _ Luminess was trying to charge me payments of $in lieu of the payments. _Customer Service Rep, ***, with her statement on February 10th of: 'you do not need to return the kit" ended up with Luminess charging me an additional $MORE in addition to the original $I should have not taken her comment to heart! However enough said!** ***

Ms*** went to our website on 4/9/and ordered a Luminess Airbrush System day trial for $followed by payments of $if she decides to keep the system past the day trial periodOur infomercial as well as our website advertises a day trial for $She was also
provided the exact verbiage regarding the makeup club “Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buyTo customize this program or future shipments and charges, call customer service.” The payment information is listed on the very first page, the terms and conditions she checked off on stating she has read and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to *** confirming her purchase details
We never scammed Ms*** or any of our customers as we believe in full disclosure and all information was disclosed, unfortunately it appears that Ms*** did not actually read the terms and payment information in which she checked off on and agreed to at time of purchase
We received a call from Ms*** on 6/18/regarding the club and installment charges that were charged since her day trial period expiredPer the terms that Ms*** agreed to “A day trial order becomes a final sale which is non-returnable and non-refundable once the day in-home trial expires; and any future balance becomes payable as agreed at the time of order.” We explained the order details to Ms*** and her bank and as a courtesy due to Ms*** not being aware of what she ordered, we a made and exception in good faith by allowing her to return the product and club shipment for a full refundWe will refund the installment and club charges now and the day trial cost once the product is actually returnedWe have already provided Ms*** with the Return Authorization number and informed her that the product must be returned by 7/2/Once we receive the product back, the day trial cost will be refunded as wellPlease allow 3-business days for the installment and club charges to appearThe airbrush system must be returned by 7/2/or Ms*** will be responsible for the payments of $for the actual cost of the product
We would like to sincerely apologize for the misunderstanding and will gladly walk the Revdex.com thru the same exact ordering process to confirm we never scammed Ms*** or any of our customersWe sincerely apologize for any confusion regarding this purchase and hope our response has cleared up any misunderstanding

Please note that we have provided a step by step (screenshots) ordering example of a test order being placed directly from a mobile phone to confirm that the information is not hidden and buried and definitely not a "bait and switch" as reported by the customerThe only way the order will be misunderstood is if it isn't actually read We have advised Ms***'s attorney that we'll make an exception as a courtesy and refund the final installment payment that was charged for the airbrush system in March, not because we did anything wrong, but in good faith to bring closure to this matter due to Ms*** not being aware of what she was agreeing to at time of purchaseMs*** is aware that the airbrush system cannot be returned and acknowledged this in a prior email, we will gladly attach the email in this complaint if need be We are awaiting approval from Ms*** to move forward with the refund of the final installment that was charged in March

Due to the popularity of our product our call volume has increased and we would like to sincerely apologize for the 5-minute wait timesOur automated system advises our customers that they can go online to www.luminessair.com/ra to request a Return Authorization number for returnMs*** has
until October 5, to contact us via phone, or go online to request the Return Authorization numberWe would like to sincerely apologize for any inconvenience this has causedIf she would like to go online, please reference order #***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me

We also have the recorded call to confirm that the *** *** *** was provided to MsHaas on August 31, and will gladly play it for the Revdex.com

Revdex.com:
This letter is to inform you that Luminess Direct LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/20/3:45:PM and assigned ID ***
Regards,

Please see the exact terms and conditions in which MsBayne checked off on stating she has read, understands and accepts "RETURN POLICY and DAY MONEY BACK GUARANTEE POLICY"
We will gladly accept any return within the day trial period, provided the item is in new or like-new condition
(excludes discounted and promotional items, see Important- Additional Return Terms and Conditions below)The Day money back guarantee applies to purchase price and excludes money paid for day trial (rent to try) cost and paid s/hThe initial trial shipping, handling and processing costs is non-refundableWe never duped or mislead MsBayne, unfortunately it appears that she did not actually read the payment information and terms and conditions in which she checked off on and agreed to at time of purchaseWe would have gladly made an exception due to this misunderstanding, but MsBayne filed this Revdex.com complaint instead of reaching out to our company firstAs a courtesy in good faith due to this misunderstanding, we'll gladly make an exception and refund the full trial costPlease allow 3-business days for the refund to appear

Please note that this response is confirmation that the package has been returned back to our facility and processed inAs promised, we have refunded the remaining charge of $and the account has been refunded in full (installment charge, club charge and trial charge = Total Refund of $142.91). We have also attached the transaction history as confirmation showing all charges and refunds and also that the outstanding balance shows $This account is closed out and there will be no further charges or shipments from our company unless Mror Mrs*** choose to make a future purchase with our companyWe are a proud accredited member of the Revdex.com with an A rating and truly hope that the proof we have provided via this forum gives Mrand Mrs*** the assurance of knowing we did indeed disclose all payments and terms and we are truly sorry for this big misunderstanding. We have fulfilled our promise and asking that Mrand Mrs*** also fulfill theirs by updating their negative post on social media regarding our companyPlease provide the updated post via this Revdex.com forum

Please note that *** *** called in on 2/13/and placed an order for a Luminess *** *** day trial for $followed by payments of $if the airbrush system is past the day trial period. According to our records, on 2/29/*** *** called stating the colors
he received were too dark for his skin so we sent him out a different shade of foundation free of cost. On 3/7/16, *** *** called our company and requested an extension on his day trial and we did the needful. On 4/8/*** *** called our company upset because the 1st installment payment following the trial period came out of his account. He informed the agent that he had set up a payment plan for $per month, but unfortunately we had no record of this informationAs a courtesy in good faith, the agent refunded everything on the installment charge less the $payment and set up all future payments for $until the balance is paid in fullOn 4/11/*** *** called back informing the agent that his account was overdrawn and requested that we cover the overdraft chargesThe agent informed him that we are not responsible for overdraft charges, but as a courtesy we discounted of his agreed upon payments giving a total discount of$off of the cost of the *** *** We sincerely apologize for the confusion regarding this matter and no further action will be taken on this account as we have already discounted $as a courtesy in good faith

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11864764, and have determined that this proposed action would not resolve my complaint
The company never refunded my money, My bank did it for me after a disputeI returned the product and though stated, I can assure you I never received the return instructions or numbersI shipped the product via USPS from my office at *** *** *** * *** *** to the Headquarters address listedThank you for closing the account but I want to make clear that return instructions were never sent to me (i have checked both my inbox and my spam folder- the only thing I got was notices of payments being declined after I blocked your payments from my account) Your headquarters should have the product, I included my original shipping receipt in the box with all the products (unused and unopened but for of the solutions)
Regards,

Seven months ago on January 9, a person by the name of *** *** *** ** *** *** *** *** *** *** and ordered a Luminess Professional Edition Airbrush System day trial for $followed by payments of $if the airbrush system is kept past the day trial periodThe
initial offer was for a Luminess Basic Airbrush System day trial for $followed by payments of $59.99, but *** *** chose the option to upgrade to the Professional Airbrush System which caused the day trial cost and installment payments to increase. She also upgraded to the supersized foundations for $more on the day trial cost and per installment payment if she decided to keep the airbrush system after the day trial period. The payment information is listed on the very first page, the terms and conditions she checked off on stating she has read, understands and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to *** confirming all of *** *** agreed upon purchase details *** *** was also given the exact verbiage below regarding the Luminess Air Club in which she checked off on the terms and conditions stating she has read and accepts Club verbiage provided on Checkout page: Starting days from your order date, you’ll receive a day supply of airbrush foundations every other month at the guaranteed low price of just $+ S/H/P per month, which you may conveniently call to cancelThere is no commitment or minimum to buy. To customize this program or future shipments and charges, call customer service She also checked off on the following terms and conditions regarding the club: The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner. You will receive your two shades ever so often as agreed; product will be delivered to your address. All you pay is $plus S/H/P per month or as agreed. Delivery cycles can be changed at any time by *** *** *** ** *** All trial customers have a complete days from the delivery date to try the airbrush system and in the event they aren’t completely satisfied with the results then return the product for a refund of the purchase price and security deposit, less paid shipping and handling and initial trial cost before the day trial period ends for all ordersPer the agreed upon terms and conditions, a day trial order becomes a final sale which is non-returnable and non-refundable once the Day in home trial expires and any future balance becomes payable as agreed at the time of order. On April 25, we received an email request from *** *** to cancel out her makeup club stating she already has too much makeup and no longer want the shipments, we cancelled out the makeup club immediately per her request*** *** was advised via email that cancelling out the makeup club does not cancel out the agreed upon installments for the airbrush system that she kept past the day trial period. She was advised of her remaining balanceOn July 29, we received another email from *** *** regarding the makeup club*** *** was advised that the makeup club was indeed cancelled via her request in April and she was paying the agreed upon installments for the airbrush systemShe was advised of her balance again. Please note that our *** *** features options for the customer to press in order to speak with their desired department and all the customer has to do is press the number that the automated system informs them of and they will be transferred to a live representativeWe apologize that *** *** had trouble with the options given Unfortunately the day trial period for return expired months ago and the system cannot be returned back to our facilityAs of now, *** *** has one payment remaining of $($late fee assessed due to non-payment) and the airbrush system will be considered paid in full and she’ll have no further collection attempts or charges from our company. As a courtesy in good faith since the product cannot be returned, we will waive out the final payment giving *** *** a discount of $102.94, the airbrush system is now considered “paid in full”

All information was disclosed to the customer and we apologize if he was unaware of what he was agreeing toThe only way the trial can be cancelled is by returning the airbrush system during the day trial as he was informed at time of purchaseThe makeup club can be cancelled at any time, but not the day trialAs stated, if the customer does not want to accept our courtesy discount on the airbrush system, please have him follow the return instructions that was already provided to him and his account will be refundedWe are a proud A+ Accredited Member of the Revdex.com and disclosed all payment information and terms to the customer at time of purchase and he agreed to them and placed his orderPlease return the airbrush system for a refundThis matter is considered resolved and closed