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Jeff Wyler Chevrolet of Columbus

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Reviews Jeff Wyler Chevrolet of Columbus

Jeff Wyler Chevrolet of Columbus Reviews (65)

I am rejecting this response because:I refuse to pay for a repair that endangered myself and my daughter because of their tech' error! Having my truck in the shop times in one week because of their errors is ridiculous! I spoke to my warranty company and my $deductible is paid to the dealership not themThey pay up to the deductible amount, so they need not be involved! For the fact that Jeff Wyler is still refusing to accept responsibility for their actions, treating me with disrespect and acting like I'm incompetent is just a minor reflection on how their customers are treated! Saying their diesel tech hasn't had an error in years is in heard of Regards, [redacted]

We just split the cost of a bill for him last week while he was out of town, we paid dollarsSo no other assistance is being offered at this time.Thanks

This is in response to [redacted] and her daughter [redacted] , I did speak with both of them today and apologized to the both of them for what took placeI also set up an appointment for 4/22/at 10:to have the recallPerformed on their vehicleI also had John B [redacted] call and apologize to Lula Clark as wellI do believe that both of them are happy at this time

What do you need from me? The complaint was validated by [redacted] providing us with a refundThe is at Jeff Wyler pretended to fix our car by not addressing what the problem wasThat was a waste of our time and moneyJust send me a regular email telling me what you needI have already spent months dealing with this and bought a new car

I am rejecting this response because:You're rightYou did have several approvals for vehicles once you got my correct income information, after finding out that the information you had prior wasn't correctThe problem is, is that you guys were approving me for vehicles knowing they weren't vehicles that I asked forWe wanted a truck to startWhen that wasn't working out, we decided an SUV with 4wd or AWD would workWhat did you continuously keep showing me? SUV's that were front wheel driveI didn't even have an approval through you guys until I filed this complain with the Revdex.comAre you really sure that you want to lie about what income I actually provided you with? Because I can and will contact [redacted] and ask them to provide me with the information submitted to them by Jeff Wyler on the dates it was submittedI can't believe that you're lying about thisWhy would you offer me $17,on a trade for a car that ONE wasn't worth that much in trade, and TWO that you would never be able to sell it for even close to $17,if your team hadn't done me wrong like they did?I would have chose your response to this complaint more carefully, and I would definitely advise that for your future messages to me as well

On 8/29/Customer had their vehicle in our shop for all the lights were on in the dash, we did a battery diagnosis on the battery in which it failed the testWe gave [redacted] an estimate to replace the battery which she declined, at this time she was charged for diagnosisOn 9/7/ she came in stating the battery light was on, the light was not on at that time we scanned the system no codes were presentWe did test drive the vehicle on several occasions trying to duplicate the problemWe finally did get the light to come on, found a code for pocwhich we did find a bulleting for this concern which was a program the Hybrid generatorWe did this repair at no cost to the customerOn 9/13/she had the vehicle in for a check engine light on, it had a code p069e and p095f which was for the air shutterAfter inspecting the shutter found it to have been broken,we gave the customer an estimate to replace the shutter she informed us that she had a extended warrantyWe sent the estimate to her warranty company in which the did pay for of the estimate the customer paid her deductibleThen on 9/30/she had the vehicle back for the check engine light on, there was a code for the cooling fan for the Hybrid batteryWe tried to activate the cooing fan to get it to run in which it would not come on, once again here extended warranty paid of the the customer paid the deductibleSo total out of pocket [redacted] paid was which she had to pay for her warranty company to pay for the rest of the billAs far as her rental car she choose to rent the car which we are not responsible for

I reviewed the response made by the business and find the resolution is satisfactory to me

Here is a response back for ***, let me know if you need anything else.Thanks

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Yes most of what they stated is accuarte but both of the times my car was brought in after they "fixed" the car and the check engine light came in at which time I requested the RO's be connected to the prior visits because the issue were connected they did not comply with this demand leaving me to pay a deductible that should have only charged once twice, as for the rental car I had to obtain because they neglected to service my car in an appropriate time frame and I was left without transportation for days during this time the car sat without being assessed at all for multiple days Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI will initiate contact with Jeff Wyler to schedule the diagnostic

We will do a wheel alignment on the vehicle and center the steering wheelI will also fill the gas tank for the customer for the inconvenience

There was no bait and switch on the transactionWe collected a deposit of $on a truck that was located at another dealershipThe dealership was closed when we tried to contact them to make sure we could secure the vehicleOn Monday the 27th of February we were able to contact the dealer and they informed us they had sold the truckWe promptly contacted the customer to let him know of the situation We offered him a refund of his $deposit or an option to purchase a different truck that was a lots more expensive for $more per month than the original truckWe searched a mile radius to try and locate another vehicle like the original one but we were unable to do soWe sincerely apologized for not being able to secure the truck we took the deposit on but at no point did we try to force the customer in to a more expensive truckHis first option was a complete 100% refund of his deposit money

We found that the vehicle needed a fan clutch, we did perform the repairsThe customer had a extended warranty which did pay for the repairs, the customer had a deductible which she had to pay for the warranty company to pay for the repairsThe customer called and said we damaged her radiator, since it was out of state and we could not inspect the vehicle we did agree to pay for the repairsThe repair cost us over 1,dollarsAt this point I do not feel we owe any other payouts as we took care of the expenses that we were accused of causingThe dollars was to her warranty company so they would pay for the fan clutch

Good Morning ***, in regards to customer complaint # *** *** * ***Unfortunately, upon receiving the deal, the bank we were trying to finance Mrs*** through, returned the deal to usHowever we did get her trade back to her and her loan re-instated and we made up the difference
in the monthly payments she missed while going thru this processAs always we appreciate all of your assistance in regards to helping us take care of our customers.Thanks again,Ed B***

The customer had the vehicle in for a abs issue, we could not duplicate anything wrong with the car last time inAlso there was an issue with the radio going blank, the customer declinedthe repairs to fix this problemAll work performed is covered 12months or 12,miles which ever occurs first
This vehicle does have 90,miles on it

I am rejecting this response because: I think the damage was already there When I wiped there it showed up more The man who was going to fix it said it is so soft there that just wiping could make the dings worse So this is a defect
Regards,
*** ***

I did speak with *** *** yesterday, I have agreed to just let her pay for the parts, Which would be 303.95Thanks

I am rejecting this response because: At the point of the two deductibles that I had been charged should have been under the same RO per request and due to the fact the car was "returning" again for the check engine light in under a two weeks this was an unfixed issue within the vehicleAs for the rental car the dealership left me stranded with no means of transportation for over a week myself and my father were in contact with the service writer and she had agreed to try and help at which point there were no calls returned and the update for the car was still non-existent
Regards, *** ***

We would be glad to Diagnosis the vehicle free of chargeThen we will decide how to proceed with the repairs

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Address: 5885 Gender Rd, Canal Wnchstr, Ohio, United States, 43110-8271

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