Jeff Wyler Chevrolet of Columbus

What do you need from me? The complaint was validated by ** providing us with a refund. The is at Jeff Wyler pretended to fix our car by not addressing what the problem was. That was a waste of our time and money. Just send me a regular email telling me what you need. I have already spent months dealing with this and bought a new car.

Complaint: [redacted]
I...

am rejecting this response because:The work Jeff Wyler is wanting to do to my 2011 Chevy Traverse they have tried to fix before unsuccessfully and charged me for. It is the same thing that over 200 complaints have been sent to the [redacted] for the vehicle being a death trap. It has been reported to GM and they don't want to take responsibility for it until many are dead. On my new work order they are wanting to do the same flushed on my vehicle they just did and charge me around $600 for it. These are flushes that should be done every 50,000 miles not in a 6-7 month time. Their own service people told me also this is a GM matter. Yet they will not take responsibility and fix it. Does anyone truely know how. According to the other claims read no. People trade them and take a loose and get takes by the dealerships. Then another. User has to deal with the problem. It is a vicious cycle that someone needs to stop. Please take action against. It has been now over 6 weeks and I have no car or rental due to I am a single mom of 3 who can't afford to have a rental and Jeff Wyler is lending no support and neither is GM. Thank you! 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 The vehicle came with a 6000 mile 6mth warranty. I had the vehicle only two mths before the problem occurred. I was referred by a friend who vouched that Jeff Wyler would be a good dealership to purchase my vehicle. In good faith I was hoping my issue would be resolved. Im not asking for handouts just doing the right goes further than contracts and policy.the repairs were done at the location I purchased the vehicle.  Im starting to think all the business wants to do is swindle their customers.  Nobody was available to answer any questions until I made a complaint. I paid in full I have my vehicle my request was fair.

I am rejecting this response because:You're right. You did have several approvals for vehicles once you got my correct income information, after finding out that the information you had prior wasn't correct. The problem is, is that you guys were approving me for vehicles knowing they weren't vehicles that I asked for. We wanted a truck to start. When that wasn't working out, we decided an SUV with 4wd or AWD would work. What did you continuously keep showing me? SUV's that were front wheel drive. I didn't even have an approval through you guys until I filed this complain with the Revdex.com. Are you really sure that you want to lie about what income I actually provided you with? Because I can and will contact [redacted] and ask them to provide me with the information submitted to them by Jeff Wyler on the dates it was submitted. I can't believe that you're lying about this. Why would you offer me $17,000 on a trade for a car that ONE wasn't worth that much in trade, and TWO that you would never be able to sell it for even close to $17,000 if your team hadn't done me wrong like they did?I would have chose your response to this complaint more carefully, and I would definitely advise that for your future messages to me as well.

General Motors is reviewing the case to see if they are going to pay for anymore days of rental.

I need a loaner free until the car is fixed with no mileage limit. When will you have the repair done?

Thank you for bringing this matter to our attention. We have reached out to our customer and the matter has been resolved.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I will initiate contact with Jeff Wyler to schedule the diagnostic.

I am rejecting this response because:I refuse to pay for a repair that endangered myself and my daughter because of their tech' error! Having my truck in the shop 3 times in one week because of their errors is ridiculous! I spoke to my warranty company and my $250.00 deductible is paid to the dealership not them. They pay up to the deductible amount, so they need not be involved! For the fact that Jeff Wyler is still refusing to accept responsibility for their actions, treating me with disrespect and acting like I'm incompetent is just a minor reflection on how their customers are treated! Saying their diesel tech hasn't had an error in 25 years is in heard of. 
Regards,
[redacted]

This is in response to the E-Mail dated April 3, 2017. As per the request, attached please find a copy of the Buyer’s Guide showing that the Equinox was sold “As Is.” Regarding the towing package, the hitch would have been visible to Mr. [redacted] at time of delivery. As for his representation that he asked not to be contacted, he had established a business relationship with the dealership through his vehicle purchase. It is difficult without more information from Mr. [redacted] to determine whether he was being contacted by the dealership in connection with the purchase, or by a third-party company that had bought his information from another party which showed him as the recent purchaser of a vehicle. Historically, the dealership does not engage in telemarketing. Please note that Mr. [redacted] is not currently on the company’s mailing list.Thank you.Brian M[redacted]

Yes most of what they stated is accuarte but both of the times my car was brought in after they "fixed" the car and the check engine light came in at which time I requested the RO's be connected to the prior visits because the issue were connected they did not comply with this demand leaving me to pay a deductible that should have only charged once twice, as for the rental car I had to obtain because they neglected to service my car in an appropriate time frame and I was left without transportation for 9 days during this time the car sat without being assessed at all for multiple days. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted], in regards to complaint # [redacted] customer [redacted], I personally spoke with Mr. [redacted] along with my finance director Ted F[redacted]. He voiced his concerns about his interpretation of the extended service contract he and his wife purchased and its actual mileage/year start date. Ted...

and I revisited the coverage with him and even shared with him the [redacted] policy and its actual verbiage on the effective dates/mileage. It appeared that once Mr. [redacted] saw it in the brochure he had with him that we provided to them when they took delivery of their car. He felt more at ease with our statements on the coverage and its policies. As always I want to thank you for your support and helping us keep our customers completely satisfied and we look forward to assisting Mr. [redacted] and his family in all of their automotive needs in the future.

On 8/29/2016 Customer had their vehicle in our shop for all the lights were on in the dash, we did a battery diagnosis on the battery in which it failed the test. We gave [redacted] an estimate to replace the battery which she declined, at this time she was charged 128.84 for diagnosis. On 9/7/2016...

she came in stating the battery light was on, the light was not on at that time we scanned the system no codes were present. We did test drive the vehicle on several occasions trying to duplicate the problem. We finally did get the light to come on, found a code for poc11 which we did find a bulleting for this concern which was a program the Hybrid generator. We did this repair at no cost to the customer. On 9/13/2016 she had the vehicle in for a check engine light on, it had a code p069e and p095f which was for the air shutter. After inspecting the shutter found it to have been broken,we gave the customer an estimate to replace the shutter she informed us that she had a extended warranty. We sent the estimate to her warranty company in which the did pay for 225.67 of the 475.67 estimate the customer paid her 250.00 deductible. Then on 9/30/2016 she had the vehicle back for the check engine light on, there was a code for the cooling fan for the Hybrid battery. We tried to activate the cooing fan to get it to run in which it would not come on, once again here extended warranty paid 191.47 of the 441.47 the customer paid the 250.00 deductible. So total out of pocket [redacted] paid was 628.84 which she had to pay for her warranty company to pay for the rest of the bill. As far as her rental car she choose to rent the car which we are not responsible for.

This is in response to [redacted] and her daughter [redacted], I did speak with both of them today and apologized to the both of them for what took place. I also set up an appointment for 4/22/2016 at 10:00 to have the recallPerformed on their vehicle. I also had John B[redacted] call and apologize to...

Lula Clark as well. I do believe that both of them are happy at this time.

There was no bait and switch on the transaction. We collected a deposit of $1000 on a truck that was located at another dealership. The dealership was closed when we tried to contact them to make sure we could secure the vehicle. On Monday the 27th of February we were able to contact the dealer and...

they informed us they had sold the truck. We promptly contacted the customer to let him know of the situation.  We offered him a refund of his $1000 deposit or an option to purchase a different truck that was a lots more expensive for $19 more per month than the original truck. We searched a 500 mile radius to try and locate another vehicle like the original one but we were unable to do so. We sincerely apologized for not being able to secure the truck we took the deposit on but at no point did we try to force the customer in to a more expensive truck. His first option was a complete 100% refund of his deposit money.

We will do a 4 wheel alignment on the vehicle and center the steering wheel. I will also fill the gas tank for the customer for the inconvenience.

I will send the customer a check for the 250

We found that the vehicle needed a fan clutch, we did perform the repairs. The customer had a extended warranty which did pay for the repairs, the customer had a 250 deductible which she had to pay for the warranty company to pay for the repairs. The customer called and said we damaged her radiator,...

since it was out of state and we could not inspect the vehicle we did agree to pay for the repairs. The repair cost us over 1,400 dollars. At this point I do not feel we owe any other payouts as we took care of the expenses that we were accused of causing. The 250 dollars was to her warranty company so they would pay for the fan clutch.

We apologize for any miscommunication. Our records show [redacted] was removed from our mailing list and added to our Do Not Contact list on 5.31.16. As of today, we have also removed [redacted] at the same address. Please understand that for three months, the customer may receive mail from...

Chevrolet for service specials. After that, they shouldn't receive anything. If they have trouble in the future, they are welcome to contact me directly at 614-837-3421. We hope the matter is resolved. Thank you for your patience. Dwayne D[redacted] - Marketing

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]