Mr [redacted] purchased vehicles from Jeff Wyler Eastgate during February 2016, negative equity was added to that purchase July 2016, traded for new Nissan, more negative equity, and last was December 2016, negative equityThe negative equity was clearly listed on the purchase information and acknowledged by Mr [redacted] , for all transactionsThe sales manager agreed to refund his extended service contract, in full, explaining that that money would be sent to the financing institutionNot sure where the break down wasThe Revdex.com had a copy of the cancelation form filled out by Mr [redacted] I only just received a copy of that, from the Revdex.comI have submitted to my cancelation person The process takes to weeksSincerely,Franci K [redacted] Senior CoordinatorYears of Service
Mr [redacted] came to the dealership Saturday, 1/and we cut him a new keyWe apologize that he had to contact the Revdex.comThe lack of communication between the salesman and upper management has been brought to their attention and has been addressed Sincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive the accurate amount quoted for the keyThe entire quote with programming and replacement key is $281.90, I received only $which is the cost of the key without programming, I have emailed [redacted] and have not yet heard backEach time I email him, it takes about business days before I hear back, which is also ridiculousSince I filed this complaint I was locked out of my car with infant twins in the rain, and because I did not have a spare key, I had to pay a locksmith to unlock the car.This process has been ongoing since May, and I have yet to get a new key.I have still not seen the amount of the warranty applied to my loanThis was supposedly processed on 9/3/16.The $fee not being refunded is unacceptableWe were not told anything about a fee to cancel the warranty, and the fact that it took months, and cost me months of interest on the warranty amount $1770, because they would not take care of it, is unacceptableAs for the credit inquiries, I will keep an eye out, but because of their track record, I don't expect it to be taken care of promptly.I want to be done with these peopleEveryone, but especially [redacted] and [redacted] have been especially rude, and difficult to deal withI will never buy a vehicle from Jeff Wyler again, and will shout it from the rooftops so that none of my friends and family members do eitherI will correspond when I hear back from [redacted] again Regards, [redacted]
We cut keys to the vehicle and delivered it to them at their houseOriginally signed them up with GE and it got declined and we had to resign them with PNC which I believe we took the paperwork to them and had them sign when we delivered the vehicle too them Chrysler Jeep Dodge Ram Sales Mgmt TeamThank you, [redacted]
A $gift will be mailed to Ms*** Thank you for giving us the opportunity to correct this oversight.Sincerely,Frances K [redacted] Jeff Wyler Automotive Family
Ms [redacted] purchased a new Murano, did not like the first one and returned and purchased a different color Nissan Motors offers a seat belt extender which we will order and install on Ms [redacted] 's Murano.The Murano has been titledThank you, [redacted] Jeff Wyler Automotive Family
Regarding the complaint filed by [redacted] The following response is from out service manager, Chrysler [redacted] vehicle came in for a check engine light being on and car had no reverse and shifting roughAfter technician diagnosis we found that the transmission was low on transmission fluid and we filled transmission back up and started looking for a fluid leakTechnician found one of the exterior covers on the transmission had a casting crack in the coverWe ordered a new cover for the vehicle and a new splash shield and replaced both pieces and rechecked and topped off the transmission fluid cleared all codes and performed a quick learn on the transmission and road tested the vehicle againAnd we found no other issues with the vehicleIn order to replace the transmission per Chrysler he has to be pre authorized by powertrain center but there was no reason to even submit this to Chrysler because we don’t see any other issues with the transmissionAnd at no time were we contacted by Chrysler to tell us to replace the transmission in this vehicle [redacted] was advised if he had any other issues with his vehicle to let us know and we would recheck his vehicleWe followed Chrysler’s protocol and found no reason to replace his transmission Thanks [redacted] Service Manager Jeff Wyler Chrysler Jeep Dodge Ram
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ask them for all recìeptsIt is documented which includes the car returns and as they state they added heavyweight oil and increased the idle speed (which they did not mention ) to increase oil pressure masking the low oil pressure engine rattle (which the car did not have before repair)I can give you all receipts if needed Regards, [redacted]
When Ms*** purchased and signed for her vehicle, the payoff owed for her trade was not included in the purchase Therefore, no payoff was made to the previous financial institutionThank you, Frances K [redacted] Jeff Wyler Automotive Family
[redacted] stopped in and our body shop manager did look at her carHe explained to her and her father that the area of damage could not have been done by our car wash No repairs will be authorized Thank you, [redacted] Jeff Wyler Automotive Family
June 24, Revdex.com East 4th Street Cincinnati, Ohio Subject: Claimant: [redacted] Dear Sir or Madam: This is in connection with complaint that has been filed with the Revdex.com by Mr [redacted] regarding his purchase of a Chevrolet Spark (VIN [redacted] ) (“Spark”) on or about June 18, from the Chevrolet dealership at Jeff Wyler Eastgate (“Dealership”)Mr [redacted] states that he showed an internet advertisement from Wyler.com to the Dealership representativesThe advertisement depicted a Chevrolet Spark LS CVT Hatchback for a “Final Price” of $8,(“Vehicle”)Subsequently, he alleges that the Dealership did not honor this priceHowever, with all due respect to Mr [redacted] , the Vehicle advertised was being sold by Jeff Wyler Louisville II, Incd/b/a Jeff Wyler Dixie ChevroletThis was clearly indicated on the Wyler.com siteIn short, the Spark he purchased was not the Vehicle shown on Wyler.comThe two dealerships are separate business entitiesJeff Wyler Dixie Chevrolet is registered with the Kentucky Secretary of State’s office (KY RegNo0879961), while Jeff Wyler Eastgate, Incis an Ohio corporation (Ohio RegNo636043)In short, Mr [redacted] bought a different car from the one advertised from a different dealershipIt was explained to him that if he wanted the Vehicle, he could purchase it from Jeff Wyler Dixie ChevroletHe elected not to do so, and instead bought the Spark which he is now drivingTo this end, the Dealership accepts no liability in this matter If you require additional information, please do not hesitate contacting me Very truly yours, [redacted] Jeff Wyler Automotive Family
Mr [redacted] 's memo title was mailed May 26th, well within the day temp tag expiration Unfortunately we have no control as to when the finance company mails out there payment coupons Once the vehicle has been sold and the finance company has sent payment to the dealership, per HIPPA laws, the finance company will not provide any further information to Jeff Wyler The payment due date is listed on the paperwork signed by Mr [redacted] There will be no compensation from Jeff Wyler Eastgate [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe money has finally been refundedHowever, it took this company almost a full month to do soWe had to call on a daily basis and leave messages for somebody to call us backWe would not get call backsFinally, we talked to somebody and were told that we could come over to the dealership and pick up the checkWe went to the dealership and waited almost another hour and a half for the check.This was not at all how we were told that this would be handled.We are very upset with the entire experience at this business and felt that we were treated unfairly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Jeff Wyler in his own voice had a radio commercials that said:" Buy a Nissan from Jeff Wyler, you dont like it bring it back no questions asked"I bought one and it causes me pain, see Revdex.com case # [redacted] In that case I complained of the pain the vehicle caused meI complained about my safety using the vehicleThe Revdex.com form does not allow to select more than one area of complaintThis complaint is solely on advertisingI have been trying to return the vehicle but unlike the words of MrJeff Wyler "You don't like it bring it back no questions asked" I have been asked many questions, and nobody seems to listen to me when I ask about the commercial's claimWhy doesn't Jeff Wyler Nissan dealer honor the words of Jeff Wyler's radio commercial? advertisement! The dealer has not allowed me to return the vehicle after many phone callsHow can the company advertise such claims and not honor themWho looks out for the consumer?Refund - Honor the commercials claimTake back the vehicle and refund me completely Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I went back through my messages from the dealership because I knew the $didn’t sound correctThey gave me $for my van but only show $on the paperworkHe said he took the extra $off the price of the car rather than putting $25k in my trade value to save on taxesMy payoff was $minus the trade of $25000, which leaves the negative equity of $I’ve already made car payments at $each of which $went to the principal, which leaves my negative equity at $I should not have to pay $of negative equity when that in fact is not the correct number and my husband and I have discussed this at length and feel we really shouldn’t have to pay any negative equity because had they be upfront with us to begin with we would’ve never purchased the carWhen I emailed Matt, the GM and explained this to him, this was his response: We are buying the vehicle back for the purchase price you paidThe payments made will not be reimbursedAs far as the number discrepancies, you signed the contract with those numbers and you agreed to themThe offer stands as we talked about.I am willing to pay half of the $but will not pay all of the negative equity, especially since I have correspondence from the salesman explaining what they were giving me for my trade and how he moved the numbers around so the taxes would be lessThey sold us this car under pretensesIf we choose to pursue this we have a very strong case against them for fraudulent misrepresentation and not to mention the fraud their salesman committed by forging a document stating he was my relative with [redacted] ***.Thank you
Im no longer interested in the warranty cancellationThere are bigger problems than $I have $in negative equityThis is unacceptableIm trapped in this car because of Jeff WylerI have owned this vehicle for months and it has lost over 50% of its valueAnd the sign document was sent to the Revdex.com the same day it was sent to meAgain this is no longer exceptable compensation
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the ***er is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accurateI have finally received the reimbursement for the key, though it took many emails/phone calls, being called a liar and a thief, and an extended period of time (over full months)The warranty reimbursement was applied to my loan, but I was still forced to pay a $cancellation fee, which I was not informed of when I specifically asked during the purchase of the warranty and carWe paid interest on the amount of the warranty (almost $2000) for over six months because no one would address our emails or concerns I am happy to have this resolved, although definitely not to my satisfaction, and over six months laterI would not recommend this dealership, or any Jeff Wyler dealership to any consumers looking to purchase a new vehicle Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The vehicle was purchased with 115,miles and has had issues shortly after the purchase but was still well below 120k miles when we first reported the issueIn addition to this we purchased a month 24k miles warranty when we purchased the vehicleI have attached a copy of the warranty confirming the mileage during the purchase and and warranty informationDue to the fact that we were left without a vehicle we did ask for a rental which was a reasonable requests given the amount of time that our car has been inoperableAt no time was an SUV demandedAll of the visits have been for the exact same reason and the car continues to have the same issueTheir first diagnosis was the transmission control module and the 2nd time was the oxygen sensor both of which they stated they replacedNeither of these have resolved the problem and it continues to have the same issueWe have been trying to get it back in for service but they have been unresponsive to us at this pointIf [redacted] would like to reach out to me directly I would like to discuss with him further
The mail piece included a contest with both the values and odds of winning each prize clearly stated next to each prize depicted The customer did not win any of the cash prizes but did receive a gift card prize as noted Sincerely, [redacted] Jeff Wyler Automotive Family
Mr [redacted] purchased vehicles from Jeff Wyler Eastgate during February 2016, negative equity was added to that purchase July 2016, traded for new Nissan, more negative equity, and last was December 2016, negative equityThe negative equity was clearly listed on the purchase information and acknowledged by Mr [redacted] , for all transactionsThe sales manager agreed to refund his extended service contract, in full, explaining that that money would be sent to the financing institutionNot sure where the break down wasThe Revdex.com had a copy of the cancelation form filled out by Mr [redacted] I only just received a copy of that, from the Revdex.comI have submitted to my cancelation person The process takes to weeksSincerely,Franci K [redacted] Senior CoordinatorYears of Service
Mr [redacted] came to the dealership Saturday, 1/and we cut him a new keyWe apologize that he had to contact the Revdex.comThe lack of communication between the salesman and upper management has been brought to their attention and has been addressed Sincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive the accurate amount quoted for the keyThe entire quote with programming and replacement key is $281.90, I received only $which is the cost of the key without programming, I have emailed [redacted] and have not yet heard backEach time I email him, it takes about business days before I hear back, which is also ridiculousSince I filed this complaint I was locked out of my car with infant twins in the rain, and because I did not have a spare key, I had to pay a locksmith to unlock the car.This process has been ongoing since May, and I have yet to get a new key.I have still not seen the amount of the warranty applied to my loanThis was supposedly processed on 9/3/16.The $fee not being refunded is unacceptableWe were not told anything about a fee to cancel the warranty, and the fact that it took months, and cost me months of interest on the warranty amount $1770, because they would not take care of it, is unacceptableAs for the credit inquiries, I will keep an eye out, but because of their track record, I don't expect it to be taken care of promptly.I want to be done with these peopleEveryone, but especially [redacted] and [redacted] have been especially rude, and difficult to deal withI will never buy a vehicle from Jeff Wyler again, and will shout it from the rooftops so that none of my friends and family members do eitherI will correspond when I hear back from [redacted] again Regards, [redacted]
We cut keys to the vehicle and delivered it to them at their houseOriginally signed them up with GE and it got declined and we had to resign them with PNC which I believe we took the paperwork to them and had them sign when we delivered the vehicle too them Chrysler Jeep Dodge Ram Sales Mgmt TeamThank you, [redacted]
A $gift will be mailed to Ms*** Thank you for giving us the opportunity to correct this oversight.Sincerely,Frances K [redacted] Jeff Wyler Automotive Family
Ms [redacted] purchased a new Murano, did not like the first one and returned and purchased a different color Nissan Motors offers a seat belt extender which we will order and install on Ms [redacted] 's Murano.The Murano has been titledThank you, [redacted] Jeff Wyler Automotive Family
Regarding the complaint filed by [redacted] The following response is from out service manager, Chrysler [redacted] vehicle came in for a check engine light being on and car had no reverse and shifting roughAfter technician diagnosis we found that the transmission was low on transmission fluid and we filled transmission back up and started looking for a fluid leakTechnician found one of the exterior covers on the transmission had a casting crack in the coverWe ordered a new cover for the vehicle and a new splash shield and replaced both pieces and rechecked and topped off the transmission fluid cleared all codes and performed a quick learn on the transmission and road tested the vehicle againAnd we found no other issues with the vehicleIn order to replace the transmission per Chrysler he has to be pre authorized by powertrain center but there was no reason to even submit this to Chrysler because we don’t see any other issues with the transmissionAnd at no time were we contacted by Chrysler to tell us to replace the transmission in this vehicle [redacted] was advised if he had any other issues with his vehicle to let us know and we would recheck his vehicleWe followed Chrysler’s protocol and found no reason to replace his transmission Thanks [redacted] Service Manager Jeff Wyler Chrysler Jeep Dodge Ram
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ask them for all recìeptsIt is documented which includes the car returns and as they state they added heavyweight oil and increased the idle speed (which they did not mention ) to increase oil pressure masking the low oil pressure engine rattle (which the car did not have before repair)I can give you all receipts if needed Regards, [redacted]
When Ms*** purchased and signed for her vehicle, the payoff owed for her trade was not included in the purchase Therefore, no payoff was made to the previous financial institutionThank you, Frances K [redacted] Jeff Wyler Automotive Family
[redacted] stopped in and our body shop manager did look at her carHe explained to her and her father that the area of damage could not have been done by our car wash No repairs will be authorized Thank you, [redacted] Jeff Wyler Automotive Family
June 24, Revdex.com East 4th Street Cincinnati, Ohio Subject: Claimant: [redacted] Dear Sir or Madam: This is in connection with complaint that has been filed with the Revdex.com by Mr [redacted] regarding his purchase of a Chevrolet Spark (VIN [redacted] ) (“Spark”) on or about June 18, from the Chevrolet dealership at Jeff Wyler Eastgate (“Dealership”)Mr [redacted] states that he showed an internet advertisement from Wyler.com to the Dealership representativesThe advertisement depicted a Chevrolet Spark LS CVT Hatchback for a “Final Price” of $8,(“Vehicle”)Subsequently, he alleges that the Dealership did not honor this priceHowever, with all due respect to Mr [redacted] , the Vehicle advertised was being sold by Jeff Wyler Louisville II, Incd/b/a Jeff Wyler Dixie ChevroletThis was clearly indicated on the Wyler.com siteIn short, the Spark he purchased was not the Vehicle shown on Wyler.comThe two dealerships are separate business entitiesJeff Wyler Dixie Chevrolet is registered with the Kentucky Secretary of State’s office (KY RegNo0879961), while Jeff Wyler Eastgate, Incis an Ohio corporation (Ohio RegNo636043)In short, Mr [redacted] bought a different car from the one advertised from a different dealershipIt was explained to him that if he wanted the Vehicle, he could purchase it from Jeff Wyler Dixie ChevroletHe elected not to do so, and instead bought the Spark which he is now drivingTo this end, the Dealership accepts no liability in this matter If you require additional information, please do not hesitate contacting me Very truly yours, [redacted] Jeff Wyler Automotive Family
I talked to Jeff wyler it's all good they are working a deal up for me to buy thank you for your timeI consider my complaint resolved[redacted]
Mr [redacted] 's memo title was mailed May 26th, well within the day temp tag expiration Unfortunately we have no control as to when the finance company mails out there payment coupons Once the vehicle has been sold and the finance company has sent payment to the dealership, per HIPPA laws, the finance company will not provide any further information to Jeff Wyler The payment due date is listed on the paperwork signed by Mr [redacted] There will be no compensation from Jeff Wyler Eastgate [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe money has finally been refundedHowever, it took this company almost a full month to do soWe had to call on a daily basis and leave messages for somebody to call us backWe would not get call backsFinally, we talked to somebody and were told that we could come over to the dealership and pick up the checkWe went to the dealership and waited almost another hour and a half for the check.This was not at all how we were told that this would be handled.We are very upset with the entire experience at this business and felt that we were treated unfairly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Jeff Wyler in his own voice had a radio commercials that said:" Buy a Nissan from Jeff Wyler, you dont like it bring it back no questions asked"I bought one and it causes me pain, see Revdex.com case # [redacted] In that case I complained of the pain the vehicle caused meI complained about my safety using the vehicleThe Revdex.com form does not allow to select more than one area of complaintThis complaint is solely on advertisingI have been trying to return the vehicle but unlike the words of MrJeff Wyler "You don't like it bring it back no questions asked" I have been asked many questions, and nobody seems to listen to me when I ask about the commercial's claimWhy doesn't Jeff Wyler Nissan dealer honor the words of Jeff Wyler's radio commercial? advertisement! The dealer has not allowed me to return the vehicle after many phone callsHow can the company advertise such claims and not honor themWho looks out for the consumer?Refund - Honor the commercials claimTake back the vehicle and refund me completely Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I went back through my messages from the dealership because I knew the $didn’t sound correctThey gave me $for my van but only show $on the paperworkHe said he took the extra $off the price of the car rather than putting $25k in my trade value to save on taxesMy payoff was $minus the trade of $25000, which leaves the negative equity of $I’ve already made car payments at $each of which $went to the principal, which leaves my negative equity at $I should not have to pay $of negative equity when that in fact is not the correct number and my husband and I have discussed this at length and feel we really shouldn’t have to pay any negative equity because had they be upfront with us to begin with we would’ve never purchased the carWhen I emailed Matt, the GM and explained this to him, this was his response: We are buying the vehicle back for the purchase price you paidThe payments made will not be reimbursedAs far as the number discrepancies, you signed the contract with those numbers and you agreed to themThe offer stands as we talked about.I am willing to pay half of the $but will not pay all of the negative equity, especially since I have correspondence from the salesman explaining what they were giving me for my trade and how he moved the numbers around so the taxes would be lessThey sold us this car under pretensesIf we choose to pursue this we have a very strong case against them for fraudulent misrepresentation and not to mention the fraud their salesman committed by forging a document stating he was my relative with [redacted] ***.Thank you
Im no longer interested in the warranty cancellationThere are bigger problems than $I have $in negative equityThis is unacceptableIm trapped in this car because of Jeff WylerI have owned this vehicle for months and it has lost over 50% of its valueAnd the sign document was sent to the Revdex.com the same day it was sent to meAgain this is no longer exceptable compensation
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the ***er is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accurateI have finally received the reimbursement for the key, though it took many emails/phone calls, being called a liar and a thief, and an extended period of time (over full months)The warranty reimbursement was applied to my loan, but I was still forced to pay a $cancellation fee, which I was not informed of when I specifically asked during the purchase of the warranty and carWe paid interest on the amount of the warranty (almost $2000) for over six months because no one would address our emails or concerns I am happy to have this resolved, although definitely not to my satisfaction, and over six months laterI would not recommend this dealership, or any Jeff Wyler dealership to any consumers looking to purchase a new vehicle Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The vehicle was purchased with 115,miles and has had issues shortly after the purchase but was still well below 120k miles when we first reported the issueIn addition to this we purchased a month 24k miles warranty when we purchased the vehicleI have attached a copy of the warranty confirming the mileage during the purchase and and warranty informationDue to the fact that we were left without a vehicle we did ask for a rental which was a reasonable requests given the amount of time that our car has been inoperableAt no time was an SUV demandedAll of the visits have been for the exact same reason and the car continues to have the same issueTheir first diagnosis was the transmission control module and the 2nd time was the oxygen sensor both of which they stated they replacedNeither of these have resolved the problem and it continues to have the same issueWe have been trying to get it back in for service but they have been unresponsive to us at this pointIf [redacted] would like to reach out to me directly I would like to discuss with him further
The mail piece included a contest with both the values and odds of winning each prize clearly stated next to each prize depicted The customer did not win any of the cash prizes but did receive a gift card prize as noted Sincerely, [redacted] Jeff Wyler Automotive Family