We would like to extend our apologies to [redacted] for the less than acceptable experience with regards to her service experience Sept4thI am sending her a $fuel card for fuel expensesIn reviewing her complaint, some changes have been put into place regarding communications between the departmentsRegarding [redacted] ( [redacted] ), we apologize for his less than usual customer courtesy [redacted] has been with Jeff Wyler for quite a long time and very rarely have we had a complaintBut, as I learn every day, no one is too seasoned for a refresher course in good customer service We appreciate [redacted] business Sincerely, Frances Kincaid Jeff Wyler Automotive Family
Ms [redacted] , Your name has been added to our do not contact list and has also been scrubbed from our in house customer informationSincerely, [redacted] Jeff Wyler Automotive Family
Problem: I opened a Revdex.com claim in February complaining of an extended warranty added to my auto loan without my consentFrances K [redacted] (Jeff Wyler responding party) said they would cut a check to my loan company for $to pay the extended warranty off they are sorry this is not how they do businessI thought great they told me it would be 4-weeksI waited till the end of the sixth weekCalled no one had a clue what I was talking aboutI haven't had a phone call back sinceWe are now on week I am tired of waitingThey had their chance to payI have already shelled out payments of $for this extended warrantyThe said they had to add the extended warranty to may the loan work, since my base model car was too cheapIf it was too cheap why didn't you give me a $car with more options? Now im stuck paying for a base model vehicle when I could have had a better vehicleTheir negligence cost me money, more than $I got to trade the vehicle in since I want to get away from Jeff Wyler all togetherI owe $34,on a car worth $18,That's a difference of $16,I know I took $6,in negative equity but not $16,I can't get out from this car at all they have put me into financial burden with this vehicleif I keep this car the full years im stuck paying $50,on a car that was $22000.00.Desired Outcome: I want Jeff Wyler to take back the car they sold meSell me a Nissan Maxima SR white in colorPay off all the negative equity they over charged me forI know they will decline this offer, So ill break it down for them to understandTake the $they already owe me put that towards the down paymentTake the $Ive payed toward the extended warranty and put that towards the down paymentThe Maxima has a $in credits right now as well that's $toward the down paymentThat leaves $in negative equity Jeff Wyler owes meBasically What im asking is for is a trade in the junk they sold mesell me a new car clean a clear with no down paymentAnd im not stupid I see that the payments are in the $a month range so don't try the well the best payment a month we can offer is $700.00-$
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have yet to have Jeff Wyler Nissan pay my trade in vehicle offMy old frontier is listed online for sale on their site however it is not fully paid forI have continued to call them over and over again to pay off the frontier so Nissan stops calling me since they never answer Nissan's phone callsI keep getting the run around with [redacted] that the check is in the mailI still haven't received the check to pay it off since they couldn't do it right the first timeAlso I was unknowing forced into a $extended warranty I didn't request nor was I told about prior to signing the papersi didn't notice this until I got home and had the opportunity to review everything since I was forced to sign my papers so quicklyJeff Wyler sent me a review and in that review I complained about the extended warranty that I wasn't told about***'s response and I quote" I thought I told you about that? Well that's what it took to get the deal done....." No sorry, no option of taking it back for not telling me about itWhat still to this day make no sense is why did it take a $extended warranty to get my deal done? why not a $more expensive Rogue with more options?If we want to talk about my past experiences purchasing cars there we can but its not going to make Jeff Wyler look any better.At this point Ive already filed a complaint with the attorney generals office, and I have talked to an attorney who has advised me to record all conversations with Jeff Wyler and we can take it to courtMy end result will be Jeff Wyler cutting me a check for the $as promised to pay the Frontier off and check me a check for $for the extended warranty I was not told about, that I have to pay for nowI will not take a penny lessOr we can go to court and you can pay more Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Jeff Wyler has not responded to any of my calls although I have left many voice messages, at least five (5) with the businessMy telephone number has not changed and I have not received any calls or voice messages from the Jeff WylerI would like the business to respond to me.Regards, [redacted]
[redacted] , I verified the check was mailed to capitol one on 10/13. The amount we sent was $1,899.15 which was actually more than the warranty premium of $1,845. The check# is 853580. As far as the additional programming charge I asked you to send me a invoice. I called the number you sent me for the dealer and it rings and rings no voicemail of a dealer. They should be able to provide a invoice for what you paid. Thanks, [redacted] r Jeff Wyler Eastgate Auto Mall
This vehicle has been returned to the dealership for a full refund.I would like to offer our apologies for all the inconveniences that [redacted] experienced with regards to this purchase and all subsequent events followingWhen purchasing a vehicle from a Jeff Wyler dealership, you expect better, and this was not what [redacted] expierencedSincerely,Frances K.Jeff Wyler Automotive Family
My last communication with the Revdex.com was with [redacted] * In reviewing, I see that the cancelation form was sent to Mr [redacted] I need to know when and where Mr [redacted] sent the completed form in via the instructions on the cancelation form I am sorry that this is still outstanding I had not heard otherwise till now.Thank you,Frances K [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** With the chain of events that happened when I arrived at the business and presented an email stating they would take care of my payments They never once told me they wouldn't They even did an appraisal on the vehicle and called for the payoff I feel like they made a mistake and just wanted to do a sale which is very unfair to the customer I have attached the email and I know now that it expired the day before but not once did they tell me it was an expired email and they could not honor it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if the work is completed Lets be clear and truthful....NO previous appointments had been scheduled and phone calls and emails (I can provide copies) were NO RESPONSE if Jeff Wyler staff had responded I would not have taken the time to file this compliant and other consumer complaints I have better things to do with my time, however since this went on for so long, I want other consumers to consider this poor customer service...bait and switch methodology before they do business with Jeff Wyler If I had not insisted this be on the delivery report this sales promise would not have been completed Regards, [redacted]
Ms [redacted] We have instructed our office manager to send letters of correction to the credit bureaus requesting that the inquiries be removed from the different bureausAfter this has been done, there is a to day period for these corrections to appear on your bureauSincerely, [redacted] Jeff Wyler Automotive Family
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The extended service contract cancelation, in full, is in process There will be no further compensation.Frances K [redacted] Jeff Wyler Automotive Family
[redacted] Sales Manager:I spoke with [redacted] I told him to stop in and I will get him the car wash stickerI also told him to bring in his bill from KiaHe said he has adollar bill from Kia and I said I will have to look at it but all we set up was to make the last two paymentsWhich we was told by the customer that is all they had leftLet him know that his oil changes will and that he old lease is grounded and Kia has pick it up
We were trying to convince [redacted] to come in on the last day of fast-startHe was upset that we told him we couldn't honor the deal the next day because the incentives that are associated with the “fast start” are a limited time onlyHowever, we did honor the initial incentives a few days after the incentives endedFast start ended on 6/17/and he purchased his vehicle on 6/19/Sincerely, [redacted]
Per [redacted] r, General Sales Manager, Jeff Wyler Eastgate Used Cars. This customer is handled. I told her we wouldn't be reimbursing her for the cancellation fee on the warranty. I requested to have the Jeff Wyler credit inquiries to be removed with our office manager. I had Ms.... [redacted] get a quote for the key. She got the quote and it was less than what her original thoughts were. I had corporate cut her a check for the key quote. At this point the customer is aware that the removal of inquiries takes time and the only thing she is asking is when her warranty refund will be applied. I will find out and email her ASAP. [redacted] rGSM Eastgate Used Cars
Service Director, [redacted] ***, stated that Ms [redacted] has received the requested inspection and is going to have tires replaced in lieu of the $275.Thank you, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, Jeff Wyle did repair as stated in first invoice nicwhich states the car is checked and all OKI brought car back immediately after noticing low oil pressureMechanic checked low oil pressure and states it is OK ( see comments of invoice nicbottom of page one)I take car home drive car the next day and experience loud rattling noise and low oil pressureI then return car again (invoice nic840966)At this point is when Jeff Wyle comments the car had other issuesAs they state they changed standard weight synthetic oil to a heavy weight oil and increased idle speed to mask low oil pressure issue they have createdJeff Wyle had my car for about month Regards, [redacted]
Matt S [redacted] , General Sale Mgr., has been speaking with Mrs [redacted] He had a loaner car taken to her home and picked up the Armada and took it to the company that specializes in this type of workThe Armada was dropped back off 2/to Mrs [redacted]
We would like to extend our apologies to [redacted] for the less than acceptable experience with regards to her service experience Sept4thI am sending her a $fuel card for fuel expensesIn reviewing her complaint, some changes have been put into place regarding communications between the departmentsRegarding [redacted] ( [redacted] ), we apologize for his less than usual customer courtesy [redacted] has been with Jeff Wyler for quite a long time and very rarely have we had a complaintBut, as I learn every day, no one is too seasoned for a refresher course in good customer service We appreciate [redacted] business Sincerely, Frances Kincaid Jeff Wyler Automotive Family
Ms [redacted] , Your name has been added to our do not contact list and has also been scrubbed from our in house customer informationSincerely, [redacted] Jeff Wyler Automotive Family
Problem: I opened a Revdex.com claim in February complaining of an extended warranty added to my auto loan without my consentFrances K [redacted] (Jeff Wyler responding party) said they would cut a check to my loan company for $to pay the extended warranty off they are sorry this is not how they do businessI thought great they told me it would be 4-weeksI waited till the end of the sixth weekCalled no one had a clue what I was talking aboutI haven't had a phone call back sinceWe are now on week I am tired of waitingThey had their chance to payI have already shelled out payments of $for this extended warrantyThe said they had to add the extended warranty to may the loan work, since my base model car was too cheapIf it was too cheap why didn't you give me a $car with more options? Now im stuck paying for a base model vehicle when I could have had a better vehicleTheir negligence cost me money, more than $I got to trade the vehicle in since I want to get away from Jeff Wyler all togetherI owe $34,on a car worth $18,That's a difference of $16,I know I took $6,in negative equity but not $16,I can't get out from this car at all they have put me into financial burden with this vehicleif I keep this car the full years im stuck paying $50,on a car that was $22000.00.Desired Outcome: I want Jeff Wyler to take back the car they sold meSell me a Nissan Maxima SR white in colorPay off all the negative equity they over charged me forI know they will decline this offer, So ill break it down for them to understandTake the $they already owe me put that towards the down paymentTake the $Ive payed toward the extended warranty and put that towards the down paymentThe Maxima has a $in credits right now as well that's $toward the down paymentThat leaves $in negative equity Jeff Wyler owes meBasically What im asking is for is a trade in the junk they sold mesell me a new car clean a clear with no down paymentAnd im not stupid I see that the payments are in the $a month range so don't try the well the best payment a month we can offer is $700.00-$
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have yet to have Jeff Wyler Nissan pay my trade in vehicle offMy old frontier is listed online for sale on their site however it is not fully paid forI have continued to call them over and over again to pay off the frontier so Nissan stops calling me since they never answer Nissan's phone callsI keep getting the run around with [redacted] that the check is in the mailI still haven't received the check to pay it off since they couldn't do it right the first timeAlso I was unknowing forced into a $extended warranty I didn't request nor was I told about prior to signing the papersi didn't notice this until I got home and had the opportunity to review everything since I was forced to sign my papers so quicklyJeff Wyler sent me a review and in that review I complained about the extended warranty that I wasn't told about***'s response and I quote" I thought I told you about that? Well that's what it took to get the deal done....." No sorry, no option of taking it back for not telling me about itWhat still to this day make no sense is why did it take a $extended warranty to get my deal done? why not a $more expensive Rogue with more options?If we want to talk about my past experiences purchasing cars there we can but its not going to make Jeff Wyler look any better.At this point Ive already filed a complaint with the attorney generals office, and I have talked to an attorney who has advised me to record all conversations with Jeff Wyler and we can take it to courtMy end result will be Jeff Wyler cutting me a check for the $as promised to pay the Frontier off and check me a check for $for the extended warranty I was not told about, that I have to pay for nowI will not take a penny lessOr we can go to court and you can pay more Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Jeff Wyler has not responded to any of my calls although I have left many voice messages, at least five (5) with the businessMy telephone number has not changed and I have not received any calls or voice messages from the Jeff WylerI would like the business to respond to me.Regards, [redacted]
[redacted] , I verified the check was mailed to capitol one on 10/13. The amount we sent was $1,899.15 which was actually more than the warranty premium of $1,845. The check# is 853580. As far as the additional programming charge I asked you to send me a invoice. I called the number you sent me for the dealer and it rings and rings no voicemail of a dealer. They should be able to provide a invoice for what you paid. Thanks, [redacted] r Jeff Wyler Eastgate Auto Mall
This vehicle has been returned to the dealership for a full refund.I would like to offer our apologies for all the inconveniences that [redacted] experienced with regards to this purchase and all subsequent events followingWhen purchasing a vehicle from a Jeff Wyler dealership, you expect better, and this was not what [redacted] expierencedSincerely,Frances K.Jeff Wyler Automotive Family
My last communication with the Revdex.com was with [redacted] * In reviewing, I see that the cancelation form was sent to Mr [redacted] I need to know when and where Mr [redacted] sent the completed form in via the instructions on the cancelation form I am sorry that this is still outstanding I had not heard otherwise till now.Thank you,Frances K [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** With the chain of events that happened when I arrived at the business and presented an email stating they would take care of my payments They never once told me they wouldn't They even did an appraisal on the vehicle and called for the payoff I feel like they made a mistake and just wanted to do a sale which is very unfair to the customer I have attached the email and I know now that it expired the day before but not once did they tell me it was an expired email and they could not honor it
Because of customer's abusive language, she is not welcome to do business with Jeff Wyler Eastgate
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if the work is completed Lets be clear and truthful....NO previous appointments had been scheduled and phone calls and emails (I can provide copies) were NO RESPONSE if Jeff Wyler staff had responded I would not have taken the time to file this compliant and other consumer complaints I have better things to do with my time, however since this went on for so long, I want other consumers to consider this poor customer service...bait and switch methodology before they do business with Jeff Wyler If I had not insisted this be on the delivery report this sales promise would not have been completed Regards, [redacted]
Ms [redacted] We have instructed our office manager to send letters of correction to the credit bureaus requesting that the inquiries be removed from the different bureausAfter this has been done, there is a to day period for these corrections to appear on your bureauSincerely, [redacted] Jeff Wyler Automotive Family
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The extended service contract cancelation, in full, is in process There will be no further compensation.Frances K [redacted] Jeff Wyler Automotive Family
[redacted] Sales Manager:I spoke with [redacted] I told him to stop in and I will get him the car wash stickerI also told him to bring in his bill from KiaHe said he has adollar bill from Kia and I said I will have to look at it but all we set up was to make the last two paymentsWhich we was told by the customer that is all they had leftLet him know that his oil changes will and that he old lease is grounded and Kia has pick it up
We were trying to convince [redacted] to come in on the last day of fast-startHe was upset that we told him we couldn't honor the deal the next day because the incentives that are associated with the “fast start” are a limited time onlyHowever, we did honor the initial incentives a few days after the incentives endedFast start ended on 6/17/and he purchased his vehicle on 6/19/Sincerely, [redacted]
Per [redacted] r, General Sales Manager, Jeff Wyler Eastgate Used Cars. This customer is handled. I told her we wouldn't be reimbursing her for the cancellation fee on the warranty. I requested to have the Jeff Wyler credit inquiries to be removed with our office manager. I had Ms.... [redacted] get a quote for the key. She got the quote and it was less than what her original thoughts were. I had corporate cut her a check for the key quote. At this point the customer is aware that the removal of inquiries takes time and the only thing she is asking is when her warranty refund will be applied. I will find out and email her ASAP. [redacted] rGSM Eastgate Used Cars
Service Director, [redacted] ***, stated that Ms [redacted] has received the requested inspection and is going to have tires replaced in lieu of the $275.Thank you, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, Jeff Wyle did repair as stated in first invoice nicwhich states the car is checked and all OKI brought car back immediately after noticing low oil pressureMechanic checked low oil pressure and states it is OK ( see comments of invoice nicbottom of page one)I take car home drive car the next day and experience loud rattling noise and low oil pressureI then return car again (invoice nic840966)At this point is when Jeff Wyle comments the car had other issuesAs they state they changed standard weight synthetic oil to a heavy weight oil and increased idle speed to mask low oil pressure issue they have createdJeff Wyle had my car for about month Regards, [redacted]
Matt S [redacted] , General Sale Mgr., has been speaking with Mrs [redacted] He had a loaner car taken to her home and picked up the Armada and took it to the company that specializes in this type of workThe Armada was dropped back off 2/to Mrs [redacted]