Jeld-Wen Inc

I did reply to your last emailI said I didn't accept their offer because I had some concerns and Kristie had not gotten back to meI had left her an voice mail and she had not return call as of the time you asked me to respond. However, it has since been resolved. Thank you

From: Legalhelp Sent: Monday, September 25, 7:AM Subject: FW: You have a new message from the Revdex.comWe are in receipt of the reminder for complaint #*** Please note that search of our records shows no prior communication from the Revdex.com regarding this matter It will
take us time to conduct a thorough search of our records prior to responding to this new complaint.Thank you,JELD-WEN Law Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We look forward to being contacted by a JELD-WEN representative in order to determine the correct sizing of weather stripping to help alleviate our problems
Sincerely,
*** * *** ***

Complaint: ***
I am rejecting this response because: this does not address my situation or complaintI have contacted Jeld-Wen and been told what my warranty saysI can read and this is not the problem I am experiencingJeld-Wen is not taking responsibility for the poor and defective craftsmanship of their products
Sincerely,
*** ***

JELD-WEN received Ms***’s original complaint (#***) on June 1, We made contact with her the same day to discuss a mutually agreeable date for an inspection of her windows JELD-WEN also sent a technician to secure the window opening while Ms*** considers options for a
permanent solutionWe will continue to communicate directly with her as we work towards a resolution
Sincerely,
JELD-WEN Legal Department

JELD-WEN Customer Care department has reached out to Ms*** and confirmed that she has received the refund she was promisedWe believe this matter is now resolved
Sincerely,
JELD-WEN Law Department

Complaint: ***
I am rejecting this response because: I believe that you called
last week regarding my comment on line that I was surprised to find the case closed w/o much notice It can be re-opened and more info can be added when necessary.To bring the Revdex.com up to date, or to have you add to the complaint:A rep for Jeld-Wen visited on Friday April 7th I discussed the issues with him, he took both photos and lots of measurements, could easily see the issue, etc He also indicated that he has been with Jeld-Wen I think he said since about - and with his experience, this was indeed a Jeld-Wen door, even though there was no metal tag; he also thought that it could have been removed during the finishing/staining process He did recommend that if the caning (windows) were to be replaced, that all the windows should be done, not only those that showed the horrible twisting and warping - this would be to keep the colors of the brass/caning the same in all of the windows There are numerous cracks and shrinkage in the door, also noted and most likely photographed by him He was submitting his paperwork and photos to Jeld-Wen and I would assume that I would be contacted in the futureAs of now, 4-13-17, I haven't heard anything
Sincerely,
*** ***

JELD-WEN’s Customer Care department has reached out to the *** family and resolved this issue to their satisfactionWe now consider this matter closed. Sincerely,JELD-WEN Law Department

JELD-WEN’s Customer Care department has remained in contact with Ms*** and has a third-party provider arranged to perform a service visitThe product required for service is expected to arrive on or about October 25, We appreciate Ms*** continuing patience as we allow manufacturing and scheduling time to resolve this claim

JELD-WEN regrets that Mr*** is dissatisfied with the door he purchased from The Home Depot in July Our Customer Care department contacted both the Home Depot store and Mr*** for additional information, and confirmed that the door supplied was as ordered JELD-WEN has no visibility into any communications between the end consumer and the dealer who places the product order, and cannot be responsible for errors that result from those communicationsAs there is no manufacturing defect in the door, and no warranty issue to address, we have closed our file
Sincerely,
JELD-WEN Law Dept

We are reviewing *** *** warranty claim and the quote that was previously provided to himA representative from our Customer Care department will contact him shortly.Thank you, JELD-WEN Law Department

We have been attempting to contact Mr*** regarding his warranty claim, and have left voicemail messages for him, but have not yet received a return callIf we do not hear from him by September 2nd, our Customer Care department will close this service case.Sincerely,JELD-WEN Legal Department

JELD-WEN’s Customer Care department reached out to Mr*** and offered our apologies for his experience with ours doorsWe work closely with the *** *** toensure our customers receive proper customer service, we appreciate his feedback, and we sincerely apologize for his experienceAs his
door has been replaced at no charge, we will now be closing our file.Sincerely,JELD-WEN Legal Department

JELD-WEN regrets that Mr*** door was vandalized and we are working as quickly as we can to assist with his claimThe door in question is a “special order“ item, not a stock door, and we were unaware of his issues until January 3, when his claim was first openedWe have a service visit
schedule for January 24, during which time we should be able to determine if the door has manufacturing issues or has been installed incorrectlyWe appreciate Mr*** patience while we complete this service
Sincerely,
JELD-WEN Law Department

JELD-WEN Customer Care had a service date scheduled for the *** home on 5/However, on 5/24, we received a call from a homeowner representative asking to cancel the service appointment as the issues had been resolvedWe now consider this matter closed
Sincerely,
JELD-WEN Legal
Department

JELD-WEN’s Customer Care department has reached out to Mr*** and scheduled an onsite inspection of the productAdditional information will be available after 04-10-2017.Thank you,JELD-WEN Law Department

Complaint: ***I am rejecting this response because: That's unacceptable to say that because they looked at and made repairs they are no longer responsibleThe door has never been properly functioning, the technician and jeldwen customer service acknowledged and took ownership of these problemsHow is it ok to leave a gap seeing to outside so weather,bugs etc can get into the house? Again, the technician and customer service acknowledged that there is problems but now do not want to address them, businesses should not be allowed to treat consumers this wayI have asked repeatedly to have a supervisor come inspect thisPlease do the right thing and fix your errors. Sincerely,*** ***

JELD-WEN’s Customer Care department has the results of an inspection of Mr***’s door, and has a return visit scheduled for after the winter holidays to make repairsA parts order was required before the repairs can be completed, and we do apologize for the delayMr*** may contact
JELD-WEN Customer Care directly for current information on the parts order and service schedule

JELD-WEN apologizes for the delays you have experienced in resolving the issues with your windows and for the length of time you waited for this responseWe were only notified of your complaint to the Revdex.com on 9/It appears that your windows have been inspected and that appropriate actions are
being taken to resolve the product issuesPlease advise if we need to provide additional assistance; it would probably be most efficient if you contact Customer Care directly.Sincerely,JELD-WEN Law Department

On behalf of JELD-WEN, we apologize for the delay in responding to your Revdex.com complaintDue to a technical issue, we received the first notification of you complaint on 9/ A Customer Care claims handler is researching the status of your order, but if you can provide more updated information,
that would be appreciatedGiven the delays you have experienced, this issue may have already been resolved.Our sincerest apologies, JELD-WEN Law Department