Jeld-Wen Inc

JELD-WEN’s Customer Care department has made an offer to Ms. [redacted] to address her product issues; we are awaiting her reply to proceed.
Sincerely,
JELD-WEN Law Department

JELD-WEN’s Customer Care department has contacted Ms. [redacted] and offered her a store credit through the Home Depot. We regret any inconvenience she has experienced in the replacement of her door.
 
Thank you,
JELD-WEN Legal Department

The [redacted]s contacted JELD-WEN Customer Care directly on July 25, and a parts order was placed for them to correct the issue. After receiving the Revdex.com complaint JELD-WEN’s Customer Care department again reached out to them regarding their window. Unfortunately, the [redacted]s had already decided to...

resolve the issues by replacing the window with another product, so there is nothing further we can do for them at this time. We apologize for any inconvenience they may have experienced.
Sincerely,
JELD-WEN Legal Department

We have reached out to Ms. [redacted] again and clarified our offer. There was apparently a miscommunication and we are now in agreement on the resolution.
 
Sincerely,
JELD-WEN Law Department

[redacted] is correct. The messages were left by JELD-WEN’s Customer Care department, as they are best able to provide technical assistance with window and door product problems. The Law Department does not offer such assistance. Until [redacted] contacts our Customer Care department, JELD-WEN will be unable to provide any form of assistance.  Thank you,JELD-WEN Law Department