Jennifer Convertibles

Review: I purchased a sofa and love seat living room from Jennifer Convertible in December of 2014. Shortly after, I realized the sofa bed was damaged. I went to the store to inform the salesmen. He was not there. I called the store and left several messages. Two weeks later after many failed attempts of reaching the salesman, I went back to the store and was informed that there was nothing they could do. I was given the number to the warranty department. I was informed that they were not going to exchange my sofa instead they would repair it using the additional warranty that I purchased. Which means my warranty will be void since they will use if to repair this sofa. It took several weeks for a repairman to take a look at the sofa. When he came he stated that they needed to order parts. That took another month to arrive. Today the repairman arrived and said they ordered the wrong length of the part that is needed therefore I have to wait until the new parts arrive. My grandson has to sleep on the floor since he is unable to sleep on the sofa bed. Ive had to miss two days of work and will have to miss another day when the part arrives. This is ridiculous. Please help.Desired Settlement: I would like a new sofa not a repaired one or I would like my money back.

Business

Response:

Sales Order # [redacted]A service was out to the customer’s home on 5/*/15 anddetermined that service could not be completed in a timely fashion. Anauthorization to exchange the defective sofa bed is being processed. The localshowroom will contact the customer to arrange for the exchange within the next7 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a $3500.00+ sectional leather couch with a beauty rest mattress which included an air-pump & blowup mattress . I also purchased a leather rotating occasional chair & ottoman. In a few months one of the arms of the couch collapsed and I found flaws in the back of the bed section of couch, the occasional chair was mounted on a steel pedestal which was bent and in addition there was a leak in the air mattress. Although they were agreeable about fixing the problems they told me I would have a long wait because they were made in Italy and it would take many months for the pieces to arrive. they came finally and replaced the damaged parts. They replaced the arm and back of couch, installed a new pedestal (which is still bent) and told me I needed a new fill attachment for the mattress which was also replaced and a patch kit provided in case the mattress itself leaked. I have since discovered that the air mattress was flawed in manufacturing and the plastic seams were systemically bursting open. After the repairs I continued to cover the couch and chairs with a thick quilted furniture protector which I removed from time to time for company but eventually left it on. I am 68 and live alone and never allowed my pets access to my living area. Yet last year I removed the protective cover to find that the cushions on my couch were pealing and cracking. I uncovered the side chair and found the same thing. the cushions were covered by some kind of composition material and finished with a paper thin leather veneer.Desired Settlement: This was a major investment for my retirement and I was duped by the seller... I purchased leather and they delivered a junk imitation...I can not afford to replace it on my fixed income.

I spent an extra 350.00 for the lifetime leather protection plan. 2 years ago when I discovered the growing deterioration of the so called leather I called the store where I made my purchase and they blew me off. They told me I would have to contact corporate. I did. They told me they did not handle these matters and refereed me back to the original place of purchase. I did. This time the salesman was more than rude and told me that there was nothing they would do about it and it was time for a new couch. I would like the lifetime leather protection plan honored....

Business

Response:

Review: I purchased a sectional sofa on 10/**/13 with a cash deposit of 762.91 for a sectional sofa (Darcy Stone a two piece). Contacted [redacted] and was told in December a week before Christmas that there was a little problem at the warehouse so I said okay. I heard nothing, I then called around January **, 2014 and still he was looking into it, at that time I told him I had given away my living-room set and now had nothing to sit on. Once again he was to get back to me; however I had to have surgery so I did not call until I got home after my recuperation 02/**/14 at which time I told him enough is enough and I want my money back he said it would take about ten (10) business days again nothing. I contacted the main customer service spoke to someone name [redacted] on 03/**/14 @ 1:46pm and was told there was no cancellation of my order [redacted]. Called [redacted] again 03/**/14 @ 1:52 pm and it was the same song and dance; give me your number where you can be reached and Ill call you wright back it is now 2:20 pm and nothing not a sound. How do I get my money back I need a living room set to sit on and I like to entertain.Desired Settlement: All I want is a refund of my money ASAP I am the working poor where going on five months for a sectional sofa.Please help me in this matterAny help would be greatly appreciated.Thank You[redacted]

Business

Response:

Sales Order # [redacted]

The order was cancelled and a refund by check was mailed to the

customer on 3/*/14.

Review: On 3-**-14, I purchased the Denise Cardinal Loveseat. I was informed my order would be delivered in approximately 4 weeks. On 4-**-14, I received a call from [redacted] informing the furniture I ordered would be in on 4-**. The soonest they could deliver it to my home was 5-**. On 5-*-14, I called Jennifer Convertibles to inquire what time the furnisher would be delivered. I was informed someone will call me the night of 5-*-14. I did not receive any phone calls. I called Jennifer Convertibles in the morning of 5-**-14 and was informed someone will call me back. No one called! I called again in the late afternoon and was informed my order did not pass inspection and the furniture will not be delivered. I am very frustrated as I took off from work to wait for a delivery that was not coming, losing income for the day. [redacted] was very sympathatic and promised a discount on the furniture, which made me feel a little bit better. Today, I was informed since the furniture was on sale, I could not receive a discount. I requested a discount on the delivery. I was told someone would get back to me. I cannot afford to miss another's day pay to wait for furniture that may not be delivered.Desired Settlement: At this point, I am requesting the delivery be FREE to make up for some of the income I lOSS and the furniture delivered at a convenient time to reduce the amount of work/incpme I will further miss, not a 5hr window period.

Business

Response:

Sales Order # [redacted]

This order has since been

cancelled and a full refund via check and credit card are being processed.

Review: I have a broken chair that this guys sold to me, and every time I try to call them, they are either not picking up the phone or they are not opened. I tried sending an email to these people and nothing! I want my chair to be fixed or at least repaired and every time I call the store they direct me to the website. They don't help whats so ever.Desired Settlement: I want a replacement chair or at least my chair to be fixed. I sent emails of my chair countless times. I need someone to call me back pronto.

Business

Response:

Sales Order # [redacted]

An email was received from the customer on 5/**/14. We

responded to the email suggesting the customer email us a photo of the damaged

chair in order to expedite service. To date we received no pictures or a response

to that email. As an alternative I will have a service company call the

customer and arrange for a service visit. The service company will contact the

customer within the next 5 business days.

Review: Where do I start? First, I purchased the couch from the [redacted] store on August**, 2014 and was told to pick fabric for the couch and 5 pillows. I did so, paid half the amount of the couch as a deposit and proceeded to go home. Not long after I arrived there I got a phone call from the sales associate who told me the couch only came with 2 pillows. I disputed it and said I have a receipt for 5 pillows so that's how many I'll receive with my couch or I would cancel the order. After going back and forth and about a week of my time, they finally agreed to give me the 5 pillows. No one had their story straight. One sales person said 5 came with it. One said 2 and one said 3. So they clearly don't know much about the products they're selling. About 4-5 weeks passed and I had my couch scheduled for delivery the first week of October. The third week of September I received a phone call from the store manager, [redacted] who said the couch was delivered to the distribution center in ** and it was damaged so he placed the order for a new one immediately and supposedly put a rush on it. He said "any day now" I'd hear from him to schedule a new delivery date. I kept in touch and called approximately 1-2 times a week to get updates and try to move the process along. The sales associate, [redacted], is absolutely rude and nasty to me every time I call. She was not at all professional when I spoke to her she always had an attitude. So I requested to speak only to the manager going forward. The last week of October I was told it would be shipped from ** to ** on the [redacted] or [redacted] of November. So on November**. 2014 I called to speak to [redacted] and get an update. He said it was going to be delivered the [redacted] of November to the distribution center in ** and that he'd call me the [redacted] (today) to schedule delivery for next week. However when I spoke to him on the [redacted] he was RUDE, UNPROFESSIONAL, he hung up in my face, he was trying to "egg me on" and told me to "bring it". Totally unprofessional. I spoke to the district manager, [redacted] that day who was very nice and told me that I would have my couch in 7-10 days from then which is November [redacted] or[redacted]. As of today, the[redacted] of November the couch still isn't at the distribution center and they're giving me a "tentative" delivery date of[redacted] November[redacted]. I still have to pay the second half of the couch but I don't believe I should have to after all the nonsense and headache I've had to deal with.Desired Settlement: I do not feel I should have to pay the full balance on the couch, if any. Their customer service is ATROCIOUS. Their sales associates and the manager, [redacted] are THE WORST PEOPLE TO DEAL WITH. I should be compensated.

Business

Response:

Sales Order # [redacted] / [redacted]Management has spoken with this customer in regards to thecustomer’s complaint. We apologized for the delay and inconvenience caused thiscustomer. The furniture is scheduled for delivery on 11/**/14. We offered andthe customer accepted, at our expense, additional coordinating toss pillows forthe inconvenience. Unfortunately no additional discounts can be offered to thecustomer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The throw pillows were not given to us for our inconvenience. They were given to us because the sales associate who sold us the couch told us it came with five pillows and my receipt said five pillows. They were by no means "complimentary" due to their terrible service. Not to mention the said pillows were the [redacted] quality I've ever seen and NOT the pillows that were shown in the showroom with the couch. I would like an additional percentage off for the inconvenience, the rudeness, and the headache that was caused to me by this awful business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We stand by our previous response.

Review: I bought a sofa that was to be delivered 0n Jan **. it is Feb [redacted] and still no sofa. Can not get straight answer from sales person. If I cancel the order they want to keep 30%, this is a scam and ridiculous amount.

Order_Number: [redacted]Desired Settlement: refund or delivery

Business

Response:

The customer’s issue has already been resolved. The sofa wassuccessfully delivered on 2/*/2015. We apologize for any delay or inconveniencecaused this customer.

Review: Purchased sofa in 2008 with protection plan and now leather is peeling. Very un happy with this situationDesired Settlement: Seeking restitution for money paid for protection plan which I feel was false advertisement

Business

Response:

Sales Order # [redacted]The customer’s factory warranty expired in 2009 and the additionalUpholstery Shield plan purchased by the customer specifically excludes “fading,cracking, or peeling”. As a courtesy to the Revdex.com, I will mail the customer arelease to refund the cost of the plan. Upon return of the signed release we willprocess a refund for the plan. (Copy attached)

Review: I purchased a couch for approx. $1100 on June [redacted] 2013. I also paid $100 for the lifetime Guardsmen guarantee. The couch arrived and was used looking, dirty and with feathers sticking out all over the couch. I called Jennifer convertibles the same day and they said they would have someone come out to look at the couch. The person who came to look at the couch agreed that the couch was dirty and dingy, did not look like a new couch and should also have a protective sleeve to stop the feathers from protruding. He let us know that he is going to report this as a manufacturers defect and have them replace the couch. After many calls to the customer service department and visits to the [redacted], they told me they are sending two things, 1. New slip covers to replace the dirty originals and 2. Casing to keep the feathers from protruding. After many months, I finally received the casings but customer service told me to wait for the slip covers to arrive to have them come install the new material. I waited and waited and customer service continued to tell me the new slip covers are on the way. Finally, I called one last time and they completely changed their story and told me that they will not be sending me new slip covers because there was nothing wrong with the couch they delivered. I have read many complaints about this company and at my wits end with all the different stories they keep giving me. I am done working with them and would like a full refund for this couch and would like them to come remove it from my home or compensate me for the removal.Desired Settlement: I would like a full refund for this couch via check or credit card.

Business

Response:

Review: I purchased a chair-bed on Jan. **, 2015 from Jennifer Convertibles in [redacted]. The cost was $750.97. We were told verbally by the sales rep that delivery would be 6-8 weeks. Our sales receipt states March [redacted]. Our credit card was charged for this purchase on Jan. [redacted] - the day of the sale. As of this date April *, 2015 not one customer service rep we have spoken to on the phone has been able to tell us where the furniture is or assure us a firm date for delivery.Desired Settlement: Full Refund

Business

Response:

Sales Order # [redacted]We apologize for the unavoidable delay receiving thecustomer’s special order chairbed. The factory was unable to meet their previouslyagreed to timetable for manufacture of special orders. As requested by thecustomer the order has been cancelled and a full refund was issued to thecustomer’s credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a sofa last year but soon realized that the cushions didn't stay in one place - they slipped off when one got up off the sofa. I contacted customer service and they placed a service call. Their agent came once to check on the cushions and on a 2nd visit, new cushions were delivered. Found out that I was having the same problem with 2 of the 3 new cushions. I emailed Jennifer Convertibles asking to exchange the sofa (I was willing to pay more to get a better quality sofa) -the company emailed saying they don't do exchanges but they'll place another service call. Now, I had had to ask my boss for time off from work for the service calls and had to rush home for the service visit and go to work late for the 2nd visit - I didn't want to go through that again. In addition, there was no guarantee that the cushions this time would be good quality either. So I asked them to give me an refund informing them that [redacted] had given me a refund after 3 years, taking off 9% for use (their sofa leather covering had begun to peel off). Another option I suggested was service calls (after 5 pm) - but have not heard back. I paid $544 with tax & delivery for this sofa.Desired Settlement: Refund - Credit Card

Business

Response:

Review: I went to Jennifer Convertibles in Paramus, NJ on Route 17S to find a couch. I settled on a couch in the store and was informed that even though the floor models joints were loose it was because of an inappropriate first setup and abuse as a floor model made it worse. I was also told the couch was 100% "high quality leather" and would be very durable enough to withstand my seven year old. This was in discussion with the store and "regional" [redacted] who was helping us. I put a down payment on the couch Saturday and was told that I had 48 hrs to cancel with no penalty. As Monday was a holiday, he assured me that I could cancel through the end of business on Tuesday without any issues. After checking reviews there are HUNDREDS of complaints that the leather peels in just a few months and that the loose portions of the couch are ALWAYS loose and need constant maintenance to keep it from falling apart. I called to cancel my order. [redacted] picked up at the store. I continued to try but still couldn't get anyone on the phone. Then I went to the store after work Thursday to complain that I couldn't get anyone on the phone and that I wanted to cancel my order. They informed me that I was too late and that I could either take a store credit for my deposit or I could get a refund less 30% of the cost of the purchase. However, they are including the couch, the delivery, the setup, and THE TAX as the "cost" and want to keep 30% of that total bill (962 with tax) and not just of the couch itself. I have now tried contacting the 800 number the store/regional [redacted] has given me multiple times in an attempt to resolve this. I sit on hold for 20-30 minutes to eventually have to give up to do some work or to be disconnected with no warning - I'm actually on hold with them again right now, fourth time today, 15 mins already this time and no answer.Desired Settlement: I had originally discussed with the [redacted] that I was moving and he had agreed to NOT even have the warehouse ship the couch to the distribution center for delivery yet. Thus Jennifer Convertibles has had no expenditure on this purchase whatsoever yet!! I would like a full refund of my deposit and not a store credit or a partial refund. The inaccuracy of his statements and of the store's general handling of this whole situation has left a taste so bad in my mouth I want nothing to do with Jennifer Convertibles at all!!!

Business

Response:

Review: On 10/**/13, I purchased furniture from Jennifer Convertibles to be delivered in 11/**/13. The store contacted me on 11/*/13 (6:02PM) to tell me that my 5hr delivery window would be 7AM - 12PM (outside 8AM - 8PM policy); when complained about 7AM, I was told that it did not mean delivery would show up at 7AM; however, their driver called me 42 mins. later telling me that I was scheduled to be the first delivery as the bridges would be closed due to NYC Marathon and I was the only delivery outside New Jersey for the day, so if I was not able to receive him at that time, then I would have to re-schedule delivery. I immediately called the store to re-schedule delivery and they told me that it was "my decision" the delivery would not be done at the scheduled time and I would have to pay an additional $99.99 fee in order to deliver at a later date. I replied this was unacceptable as the business is ouch to know how these events will impact their ability to deliver and coordinate with the customer within reasonable time. My request to waive the additional charge was denied by [redacted], [redacted], who was supposed to call me but I had to call instead after most the day was gone; I decided to cancel the order. 11/*/13, I showed up in the store around 12:30PM to settle the details of my refund and claim the in store merchandise credit to find out that they would also have me forfait that, so I left a message for [redacted] to contact me immediately but I had to show up around 5:00PM in the store again as I didn't receive her call. [redacted] took my information for the refund and said she would process the refund but I would still lose about $500; she was to process the refund immediately but a few days later, as I was clearing my junk inbox, I saw I had a message from her detailing again the financials of my loss compared to re-delivery fee and asking for instructions. I have since made several calls to Jennifer's cust. serv., including [redacted]'s [redacted], [redacted], who hasn't return any callsDesired Settlement: I would like the full amount paid to Jennifer Convertibles to be refunded, a total of $1,360.92 (includes $54.45 for piece disassemble). I am entitled to a full refund as I was not given reasonable time in advance to re-schedule delivery and avoid penalties. The customer should not be penalized for a business' poor logistics.

Business

Response:

Review: My name is [redacted] and my mother wanted to purchase a sofa bed so she went to Jennifer convertible to see what they had while the sales person was very nice nice that she found she liked and we purchased it then when it came to getting the mattress for it the salesman suggested the air mattress instead of the thicker better mattress he suggested it because it was supposed to be the better of the two but to be honest it's not. It's not even a year and we replaced the the air mattress 2 times already. When I called the customer service rep and asked her nicely, can I get the better thicker mattress instead of another replacement she rudely said no. She processed the replacement for another air mattress. Now I have a very bad back because the air does not hold in the mattress after three months so instead of just getting the replacement and be done. I have to have a new mattress every three months does that make sense? Thanks Sincerely [redacted]Desired Settlement: To get the better thinker mattress so I am not hurting my back and not the one it is supposed to come with we paid more money for the better mattress.

Business

Response:

Sales Order # [redacted]

The failure rate on an air mattress bladder is extremely low.

The manufacturer usually will not accept an order to replace a bladder a second

time. It indicates to the factory that the air mattress is not being properly

deflated prior to closing up the sofa bed. As a courtesy, we have received

approval to order a 2nd replacement bladder for the air mattress for

this customer. The sofa bed needs to remain open to allow the bladder to fully

deflate for a minimum of 15-20 minutes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: On August **, 2013 I had made a sofa set purchase at Jennifer Convertibles, Inc ([redacted]). We received delivery a few days later. Within a few weeks the seams of the sofa started to separate and became noticeably damaged. On December [redacted], 2013 I called the corporate office and explained the concern (Complaint # [redacted]). They had a technician come to my home to review the damaged sofa pieces. The damage was visible on all 4 pieces (the sofa, the love seat, the chair and ottoman). The technician had advised the sofa needed to be replaced, however according to Jennifer Convertibles, they stated they would order the pieces to remove the old fabric and add new fabric. We since then have received 2 pieces of the material however they were not the correct pieces needed. I have called many times after this and have been given different excuses or stories each time. It has since been 143 since my initial complaint.

According to Jennifer Convertibles Inc. Return Policy I have the option of receiving a full refund.

Jennifer Convertibles Inc. Return Policy:

Materially damaged or non-conforming furniture can be rejected within 7 days of delivery without penalty. With your cooperation, all covered repairs will be made up to manufacturer’s standards within 60 days of your initial complaint (120 days for imported furniture), or you will have the option of continuing service, receiving an exchange, or returning furniture for a full refund. You may relinquish your rights for inspection, in-home repair, replacement, or refund, if payment is stopped in any way. Jennifer Convertibles will not be responsible for handling damage to any merchandise that has been moved from the original delivery address or has been picked up from Jennifer Convertibles by the purchaser. Damages caused by the misuse or negligence of the purchaser are not covered under the guarantee. This guarantee is nontransferable. If the merchandise is moved beyond the service area*, the purchaser is responsible to bring the merchandise to an area designated by Jennifer Convertibles. In the event of a defect due to faulty materials or workmanship, Jennifer Convertibles will have the defective item serviced at no charge, providing it is within the guarantee period. In the event that a component, style, or fabric that is needed as replacement have been discontinued, Jennifer Convertibles reserves the right to replace such defective component, style or fabric / leather with a comparable alternative.

I am requesting a FULL REFUND.Desired Settlement: I am requesting a FULL REFUND in the amount of the original purchase $1,896.28 and have the sofas removed from my home.

Business

Response:

Sales Order # [redacted]

We apologize that some of

the parts ordered for this customer have been delayed in their arrival from our

overseas factory. A call center supervisor will be calling this customer this

week to offer 3 or 4 different options including a discount to wait for the

previously ordered components.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting this because we have waited well beyond the refund terms on their website which I am listing here.

THE JENNIFER WORRYFREE GUARANTEE:

With your cooperation, all covered repairs will be made up to manufacturer’s standards within 60 days of your initial complaint (120 days for imported furniture), or you will have the option of continuing service, receiving an exchange, or returning furniture for a full refund.

In addition the parts that are being told are ordered DO NOT cover all the parts needed. I have called many times to complain about the condition of the entire material on all the pieces yet I am reminded each time I called that those parts are not being ordered.

As far as I am concerned these sofas should be picked up from the company and a full refund should be issued as this is a problem the sofa set was having within a few months after purchase.

I am hoping this can be resolved based on your WORRYFREE GUARANTEE in which we are requesting to make a return of the furniture for a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have spoken with Rep from JC which was very helpful however I am waiting on her promise of the showroom calling me to arrange for the items in question to be picked up and a full refund given to me. Until then, I wish to have this updated as not resolved fully until I receive that refund in my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sales Order # [redacted]

The customer’s furniture is scheduled to be picked up on

5/**/14. A refund will be issued within 14 days of the confirmed return of the

merchandise to our warehouse.

Review: Purchased a lifetime warranty and was told to email pictures of the damage to an email address and wold get a response in 2 business days. Now we are over 2 months later with 2 separate emails sent and absolutely no response.Desired Settlement: Repair my leather couch as required by the lifetime warranty or replace the couch

Business

Response:

Sales Order # [redacted] Furniture purchased under: [redacted]

We have no record of receiving pictures, as requested, in June from

this customer. Although the customer’s 9 year old furniture is no longer

covered by any warranties for peeling, I will have a customer service

[redacted] call the customer to see if we can offer some assistance.

Review: Furniture came damage to the apt. I asked, jennifer convertibles to pick it up that I did not what it because it was damage. they left the furniture in my apartment for a hole month, giving me excuses after excuses why they could not pick it up. maybe in hope I would change my mind. I haven't payed for the furniture and I wont because I don't what the furniture, just want them to pick up their crap. Jennifer Convertible delivered a sofa that was damage, they said they would send a repair man to inspect the unit .I told them I did not what it repaired ,I just don't what it because of the damage and the fitting .It's been a month and they still haven't picked up the sofa.Desired Settlement: Do not what to deal jennifer convertible again ever, just have them pick up their sofa and return my, $100,00 Deposit. thank you for your time and appreciation in this matter. Have Jennifer Convertible remove the sofa from my house and refund my, $ 100.00 deposit

Business

Response:

Sales Order # [redacted]Authorization has been issued to pick up and refund thecustomer’s furniture. We apologize for any inconvenience caused this customer.

Review: I ordered a Gilroy Loveseat and requested a delivery of 8/*. The delivery was rescheduled and I had spoken with store [redacted]. Very rude and very unprofessonial gentleman.

Stated delivery was changed to Sunday August **, in which I waited all day. I was outside my home waiting for the delivery truci around 3 pm and missed the phone call from the the delivery guy. I NEVER SAW A DELIVERY NOR DID THEY RING MY DOORBELL BECAUSE IF THEY DID THEY WOULD HAVE WALKED RIGHT BY ME!!!!>

I called the missed called number 13 minutes after the call and was told the driver was in Brooklyn. Which was unbelievable. I then had my fiancee call the store and Speak to [redacted] he stated we missed the delivery so we have to pay $ 100.00 dollars and he cant reschedule another delivery until Tuesday August ** because Jennifer Convertibels system does not allow a change of delivery until 48 hours after a missed delivery. My fiancee and I was generally upset about this situation. While speaking with [redacted] he HUNG UP the phone. I stated ok we will call on Tuesday. My fiancee called and spoke with the original [redacted] and he stated deliveries can only be made on Tues, Thurs or Sunday in queens. She stated Sunday would be fine - but can please note on the delivery ticket TO RING THE DOOR BELL so that there will not be any issues. He Laughed and stated answer your phone. I find that very unprofessional, despicable and horrible behavior from a salesman. All of this occured after he recieved my cash payment of the amount of $ 575.46. We were given a 50% discount because the original loveseat that was ordered and delivered previously starting tearing. We were told it was a leather loveseat and it wasnt.

I very upset because at this point I wanted to cancel the order because I am the mercy of Jeniifer Convertibles and was told I would have to pay a 30% restock fee for cancellation.

I really want the Gilroy Loveseat but the hassle I have been put through is extremely stressful.. The employees of Jennifer convertibles should have empathy and consideration for its customer's not treat them with dishonor and total disrespect. All for a commission.Desired Settlement: Refund for the delivery amount that will be assessed to the account at the time of delivery

Business

Response:

Review: I have previously sent you an email after wich I received a call advising me that you would have an inspector look at the sofa. I thereafter received a call advising that you decided not to send anyone out to see the damaged sofa.

We purchased you sofa several years ago, and when I informed you that the material was peeling, you said it was no longer covered under your warranty. I have had the sofa inspected and have been informed that the sofa material is not leather, despite the fact that I paid for leather.

I insist that you either inspect the sofa to confirm that what I purchaed is or is not leather, or I need for jennifer convertible to send me a full refund of what I paid.Desired Settlement: Replace, repair, or refund what I paid to Jennifer Convertible

Business

Response:

Review: I bought pieceof furniture from them.It fell apart one month later.I filled complaint.It took them one month to send somebody to inspect.Technician declared furniture as complete damage.

Right now they want to repair it what is broken....and my other side of the sectional is falling apart.I have broken piece of furniture in my living room and they are telling me that it will take up to 8 weeks just to get parts....I will have to loose money but not being at work to assist these guys and be there when they come.By then my oteher side of the sectional will completely be broken...

these guys are so unfair and lacking any customer support.

PLEASE,HELP ME !!!!!!Desired Settlement: To geta refund of just get a different piece of furniture.

Business

Response: