Jennifer Convertibles

[redacted] Components were installed / replaced in May with newThe furniture was serviced to completionFour months later the customer requested service for an open seamThe service company finally reached the customer yesterday and was informed them that she refuses service and will only accept an exchange of the furniture The customer’s furniture is under warranty and we reserve the right to service the furniture under that warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am very concerned since the repair didn't hold up after days being repairedWhen I called the company, they told me I was out of warranty and I argued to get the tech back to repair againI am concerned that if the repair doesn't hold up again they will not come repair agains they will state we are out of warrantyThe repair should be covered under warranty for a minimum of days not a week! We are highly disappointed with Jennifer Convertibles and out sourced repair company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer’s issue has already been resolvedThe sofa wassuccessfully delivered on 2/*/We apologize for any delay or inconveniencecaused this customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was no complaint in four months because the staples did not pull apart in for monthsThe side that was not damage d upon delivery is still intactIf this was normal, the other side would be damages toI have a video to show the actual damageI rejected your tech because you took more then a week to contact me backI was only contacted because Revdex.com contacted you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The ORIGINAL delivery date would have allowed me, myself to be there to receive the delivery and I would have made sure everything was done professionallyI, the customer, was UNABLE to be present for the delivery (I was out of townI was not going to cancel a vacation because of the mistakes of a furniture company)I had my year old brother open the door for the delivery service so that I may receive my love seat AND sofa AS SOON AS POSSIBLEPerhaps my brother did not notice the scratch on the floor but he IS NOT the customerWhen I returned on Sunday the [redacted] I DID notice the scratch and I IMMEDIATELY called Jennifer Convertibles that morning I am completely dissatisfied with the service from Jennifer Convertibles and their blatant denial of responsibility In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have had the same phone number for years, I spoke with ***'s and [redacted] several times in the past from this number and it is my only contactI have not received call in the last months or so and this doesn't address the insurance or refund issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sales Order # [redacted] ***I am not sure what the customer means by our not honoringour warrantyThe customer’s factory warranty for defects expired in FebruaryIn addition we note that the customer has since moved from the addressthe furniture was originally delivered to

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I haven't spoken to anyone from the business since the complaint was filed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Asper my contact/lifetime replacement agreement, accidental rips are supposed to be coveredMy complaint is not based on my sofa peelingI have never put in a claim for the peelingMy issue is the rip that is supposed to be coveredJC is telling me that due to my couch peeling, the rip (which is covered) can not be fixedThe peeling has led to safety concerns, but again I never put in a claim for thisI did call to inform JC of my concerns; however that has nothing to do with the actual rip on my couchI was informed by the person who inspected my couch, that the couch would be able to be repaired repaired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Sales Order # [redacted] ***Unfortunately the manufacturer did not meet their previouslyagreed to shipping schedule of this modelThe delay was unavoidable and we apologizefor the inconvenienceThe sale has since been cancelled and a full refund wasissued to the customer’s credit card

We would like to assist this consumer but they have provided insufficient or invalid information for usto locate any sales order history.In order for us to assist the consumer please provide a sales order number This is in the right hand corner of your receipt; it starts with or letters and then is followed by or numerical digitsIf the consumer is unable to locate their sales receipt they should providetheir full name, address, and home phone number used at the time of purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I want to thank Jennifer Convertibles for there responseI will consider it resolved after a after the technician's visit and what the out come is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sales Order # [redacted] ***At the time of purchasethe consumer was provided with the approximate dimensions of their furniturepurchaseIn addition the signed sales order informs the consumer of thefollowing information: “Disassembly charge: $Responsibility for thesize of the merchandise in regards to home delivery remains with the buyer.” Every home is uniqueIn this particular instance a hallway in the customer’s home was found to be toonarrow to complete the delivery of the sofa bedA delivery supervisor spoke tothe consumer at the time of the delivery and confirmed with the consumer thatit would not fitThe customer has since reselected to a different model sofa bedNormally the customer would be responsiblefor a restocking fee of 30% plus the cost of the “no-fit” deliveryAs acourtesy, management waived all costs of the reselection

Sales Order # [redacted] We apologize that the consumer was disappointed with us We are pleased to inform you the refund check the consumer mentions was mailed out on

Sales Order # [redacted] At the time of purchase the customer was provided with the approximate dimensions of their furniture purchaseEvery home is uniqueThe signed sales order informs the customer of the following information: “Disassembly charge: $ Responsibility for the size of the merchandise in regards to home delivery remains with the buyer.” In regards to any floor damage, the customer’s agent signed for the delivery in satisfactory conditionAt the point of delivery no claim of property damage was reported to either the delivery drivers or noted on their signed delivery documentIt was not until days later that any damage claim surfacedThe drivers denied causing any damage to the homeA copy of the signed delivery document is attached to this response

Sales Order # [redacted] The issue has been resolvedThe customer has agreed toallow us to perform the correction he is entitled to under the factorywarranty

Sales Order # [redacted] / ***A review of our payment records show the initial deposit paid by the customer on was returned by our bankThis payment was subsequently replaced / paid by our checkguarantee company, [redacted] The customer came in and paid off thebalance of the purchase in cash and the furniture was delivered on 5/*/Wehave no record showing that the customer paid us directly for the returned checkAny payment the customer would have made for the returned item had tohave been paid to [redacted] The consumer should contact [redacted] direct if she feels this is wrongly affecting her credit ratingTheywill not provide us with any of the consumer’s information due to privacyissues

Sales Order # [redacted] ***Based on the service company’s visit, 2 seat cores were ordered forthe customer. Upon receipt of the new cores the tech company will be asked toreturn and install them. The cores should arrive in the next 1-3 weeks.

Sales Order # [redacted] The customer’s sofa bed has been picked up and returned to our distribution centerA refund is being processed to the customer’s credit card and finance account