Jennifer Convertibles

Review: I bought a sofa-bed that is not up to the manufactures standards. There is a problem with the cushions of the sofa. I complained to them and they sent a technician who agreed with me, but then I received a letter from [redacted] Convertibles saying that sofa did not have any problems, so I reopened the complaint with and 2 technicians were sent , and they also agreed we both the 1st technician and myself regarding problems with sofa.I decided to return the item, following one of the options they have under their Guarantee, but they do not want to allow me to do so, in other words they are not honoring their contract with clearly states: With your cooperation, all repairs will be made up to manufacturers standards within 60 of your notification (120 day for imported furniture) or you will have the option of continuing service, receiving an exchange or returning the furniture for a FULL REFUND.This email is to follow up on the recent in-home service I received and the call I made to your Customer Service Center.On May **, after the second in-home visit of the technicians you sent, I called to report that I did not want the item to be repaired any longer. I just wanted to return the sofa-bed that I purchased on 01/**/13.I think I should not have to go through all the hassles that your company is putting me through since I called to report the problem and I requested your repair services.After just 2-3 months of receiving the Sofa-bed, and when I first called to report the issue, I had to wait for several weeks for you just to send a technician. During his in-home service visit, this technician that was authorized and sent by you, stated to me that in fact it was a problem with the sofa bed, and that I would be receiving a follow up letter informing me about the procedures to correct the problem. Imagine how surprise I was when I received the letter dated on May *, 2013 reporting that there was no problem.Once again, after my second claim, I had to wait too long for the 2nd in-home service visit. Your customer service representative gave me the telephone number for me to call directly to the authorize service technician and schedule the appointment. These 2 technicians that came to my house as the first one agreed that the item had problems and needed to be repaired.Why should I have to receive an item that is not up to the manufacturers standards?Why should I have to wait another 4-6 weeks for the components to arrive and then schedule another in-home visit to repair the item?How can I be sure these components will take care of problem?I spent a high amount of money to acquire an Item that should have had high quality and should have been free of worries and defects since the beginning.Why I cannot just return the item? Why should I just have to give you the opportunity to repair the item as your employee in customer service replied to me when I called? She said that the contract states that I HAVE to give you this opportunity when it is not true.On the [redacted] WorryFree Guarantee contract, and under the important information paragraph states: With your cooperation, all covered repairs will be made up to manufactures standards within 60 days of your initial complain, or you will have the option of continuing service, receiving an exchange, or returning furniture for a fund refund.Please, once again, I selected the option to take the full refund. I want you to pick up the sofa-bed from my house located at [redacted] as soon as possible since I dont want to deal with this problem any longer.Thank you [redacted]Desired Settlement: I want a full refund for the amount of $ 868.97 for the defective sofa-bed, and I want [redacted] Convertibles to pick up the sofa-bed from my house located at [redacted] as soon as possible since I dont want to deal with this problem any longer.

Business

Response:

Review: September, 2012 I bought a rather pricey inflatable mattress/box spring for a convertible bed from a local Jennifer showroom in Los Angeles. I was sold the wrong size, even after showing the rep a photo of the bed I was buying the mattress for - an older model Jennifer Convertible. Upon delivery, when I discovered the error, I called the showroom and politely explained the situation. The rep at the showroom refused to acknowledge her error or take back the mattress, and then hung up on me, refusing to speak with me any further. OK. So now I'm stuck with it, as Jennifer Customer Service also refused to take it back. So I decide to keep it and use it on a platform. Within a few months the inflatable bladder began to leak. It took almost two months to get a replacement.! The replacement did not work because they sent me the WRONG BLADDER. Several more week went by until I got a new one. A few months later, the compressor that inflates the bladder stopped working. Over a month went by for that part to be replaced. About a month ago, the second bladder also began to leak. I called Customer Service and they told me that since the item was past its one year warranty, they absolutely would not replace the bladder. I explained that the I only had the specific part for a few months, and that the one year warranty on that part should be good from when I received it. No dice. I then made the obvious appeal that Jennifer should stand by their products and not sell faulty merchandise. The [redacted], a woman named [redacted], was singularly unhelpful, and basically told me I was stuck with the item. She REFUSED to take any further action on my part, other than offering to email me the manufacturer's info so I could go ahead and pay for a new bladder myself. It's worth noting that she never sent that email. To get my parts replaced was a nightmare. A company as large as Jennifer should be ashamed of such awful, unresponsive customer service. They should stand by their products and not try to weasel out of replacing poorly manufactured items. I now have a bed that I cannot sleep on, as it deflates quickly. I fully intend to post my experience on every scam and rip-off internet site I can find. A modicum of research showed that I am far from alone in my experience with Jennifer Convertibles.Desired Settlement: I would like a new bladder (again, the actual inflatable mattress within the padded frame and box spring) delivered immediately with a full 2 year warranty.

Business

Response:

Review: I bought a sofa for $2000, I was garaunteed a new sofa not the floor sample. First of all they shipped me the one from the floor, second, the sofa came broken, its been two months that no one comes to fix it. They ignore me. Im asking for my money back. Please help me with this, they are very unproffesional[redacted]Desired Settlement: I would like my refund back if possible.I have a merchandise that is not good.

Business

Response:

Sales Order # [redacted]The customer has received a new set of seat cores that wereordered for him. A service tech is scheduled on 7/**/15 to complete service ofthe customer’s furniture.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The sofa is falling apart, the cushion is not the issue but the whole sofa is an issue. I want my money back , im not satisfied , their customer service treat me like [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sales Order # [redacted] / [redacted]We have authorized an exchange of the customer’s furniture.It is scheduled for delivery / exchange later this month.

Review: I placed furniture on layaway I don't have enough to pay for the remainder of the furniture plus I am no longer with or living with the person that I was buying it for. I also came to find out that she wasn't going to reimburse me. I called the store and spoke to manager [redacted] and was told to bring in the credit cards I used plus valid id and the money would be reimbursed back on to cards, when I got to store sales person told me only manager could do it and I should leave all my credit card info and my contact number. I am yet to receive a call and every time I call I am given run aroundDesired Settlement: Want my money back please.

Business

Response:

Review: Delivery of two (2) bedroom sets one (1) without screws 9 days ago and they don't know when they can put bed together. I don't like sleeping on floor. Thank You

Business

Response: