Jenny Kate Monagramming & Boutique

Ordered a pullover on 11/17/and have not heard a word back yetI have called every day and emailed with no replyMoney has been paid I ordered a Charles River pullover that was on sale for $on the date of November 17, at 1:pmOn the website it never stated it was a preorder until I got the email stating that at the very bottomI ordered this for my granddaughter for Christmas and it is now January 6, and I have heard no word of this pulloverI have emailed and submitted a form on the websiteI've called every day with it going straight to voicemailThe money was taken out immediately but I still haven't received the pullover Order # [redacted] paid with a Discover credit card for $

Excellent shop and great customer service! We had them make our Baseball uniforms and super fast and very affordable! Much better price than anyone else in town! The owner had such a likeable attitude! Will definitely be doing business in the future

Money has no been refunded to my accountWas told it would be there by July I ordered items from Jenny Kate Monogramming on April 24/25,Order number [redacted] using my debit card.The items ordered was never delivered to meI emailed the owner with questions and only got excessesI found a phone number after some time digging on the internet, Finial talked to the owner on July 12th,and was told that my refund in the amount of would be in my account on or before July I have not received my refund at this point and now can not get in touch with the owner to requests a date that said refund was sentIt shows on my order that she has sent the refund to my account on July 13th, but no money has been transferred to my accountI have emailed and sent request to her many times with no availOnly after finding a phone number and talking to her did she respond to emails I had sentI have called the bank to make sure the money is not on hold or pending and it is notShe is not

Superb Customer Service! I just want to thank them for being so kind during what I know is such an emotional time for this precious family! They went out of their way to accommodate me and I just want to thank them! I'm paying so hard for your family right now! God Bless!

I ordered sandals on April 8thnever receivedwas told to never get on their fb page againsaid a refund was issued never got it either I ordered sandals on April 8thnever receivedwas told to never get on their fb page againsaid a refund was issued never got it eitherWas given a 20$ in store credit for a Pair of shoes and like a it I ordered again was told They would ship this week as they were done inno response no tracking so $for pair of Sandals and I have yet to see either of them! Or a refund!!!

No response from company or update on my order status I ordered a monogrammed item from this company with knowledge that it would take 3-weeks before the date of November 20th if the item was in stockI ordered the product on 8/23/and it is now 9/27/and I have not received what I orderedI have tried contacting the company twice via the email contact form on their website and have received no responseI don't care that the product is taking longer, but if it is going to take longer they should have at least sent and email order update indicating the additional timeIf I do not receive and email from them with an update or any sort of response from the company, I will be contacting my credit card company to get a refund

I placed a order online on December 4th for a monogram fleeceI still haven't received itOr any type of notification on the status of my order I placed an order online on dec 4th for a fleece for my girlfriendAfter a couple weeks I emailed this company about the status of my orderThey emailed back letting me know it'd be weeks before it shippedI thanked them and understood with it being close to Christmas that they were probably busyA month goes by so I email again and no responseI email a few more times hoping to get a reason as to why I haven't received my orderIt's been months and still nothing no email and no money returnedI check the rating of this company and many people had the same complaints I didI just find it absurd that a company can do this to so many people I mean no email back as to the reason or even giving the money backAnd the responses from the company to the people complaining are completely rudeI worked in customer service as a ma

I placed an order for a monogrammed sweatshirt for my daughters birthday There was no clear ship date available on line and I emailed the company I was happy the company responded to my email so quickly but the manner in which this company addressed my question was very unprofessional and when I pressed for more information the communication stopped I asked for the order to be cancelled and my payment refunded I was informed there was a $cancel fee, I asked if that policy was listed on their website I haven't heard anything from this company since and I have not received a refund on my credit card I have inquired again by email if I will be receiving my refund or the merchandise and have not heard back Given how quickly I received an email response during our first few contacts I'm convinced that I'm being ignored and will not get either my refund or merchandise There are similar complaints on-line regarding this company Product_Or_Service: Quarter Zip Pullover Mon

Never received paid for purchase - no tracking number after multiple requests I ordered a simple keychain on Dec.13th and paid immediately via [redacted] Never received a tracking number or shipping infoContacted via Instagram as this was where it was purchased off of - asking what the status was of shipmentNo reply and previous order comments deletedThe next day left another message on the post - responded back they were closed and would email me shipping information the next day however, they posted other sale items that evening which indicated that they could have pulled a tracking number if they had actually shipped itContacted YET again, and they replied that it was shipping todayI will believe it when I see itSeems that if I had not been persistent about what I paid for I may not get itTerrible customer service and clearly can not handle an online business

Product order placed 3/15/18 as of today 7/10/18 I still have not received my order. I placed an order (order# 7233) on 3/15/18, as of 7/10/18 I still have not received my order. I have emailed the company through the website as well as their Facebook page several times. I have only gotten a response 1 time that simply said "Hi [redacted] I will have them check this". I have ask for a refund if my order can not be fulfilled. I placed an order and paid in full 4 months ago and can not get the company to even respond or send me a full refund.

I ordered a monogrammed sweatshirt on 10/I saw on the site that it would be 3-weeks for shipping and delivering I contacted them at weeks after my order date and they said that it left their warehouse and would check to see any tracking info had come inThey said that it doesn't show a tracking number until it's scanned in and would call the next morning about a tracking number That was 11/23, and I never got a response about a tracking number after that I just got an email from them yesterday, 12/about a tracking number and that it would be delivered on 12/ I ordered two bathing suits on Black Friday, 11/23, from [redacted] (which is coming from Hong Kong) and they are supposed to be delivered today, 12/ At this point, I really don't want the sweatshirt, but I've paid for it and I guess I'm stuck with it Let's just hope it comes in as ordered I strongly recommend not purchasing from this boutique

Refund never received after cancellation
Order *** I order in April and never received the items in July, I canceled the order, after repeating the message several times it was canceledI can not get a response from the company on my refund and I can't get through to them on the phoneI have left a message alsoThe total was $

This is almost a scam! My order on Nov 10, was never fulfilledEmail requests for updates were mostly ignored and one response mentioned a Preorder (what is that?) Requests for a refund were ignored until PayPal support got involvedA refund was received after the maximum time had expired

I absolutely Love Jenny Kate Monogramming! They have went above and beyond for me and showed great customer service skillsI recommend anyone I know to shop here!

I ordered something over a month ago, not monogrammed, just needed a size they had sold out of in store, and it still isn't inThe money came out of my account the day I ordered it, but still no productAnd I can't get them on the phone to find out when I can expect itI'm not one to complain, but this is frustrating

I ordered a pullover 12/26/It has been almost months and my order still says waiting fulfillment I have sent emaila and messages on their fb pageNothing!

After two months, I don't have what I ordered, and I have yet to be contacted by the company about the complaint I made to them two weeks ago
In November 2017, my little sister mentioned that she thought these clothes were cute, so I bought her a monogrammed pullover on 11/08/17, knowing that it would likely take 4-weeks for the order to be processedI ordered it then so that it would be almost guaranteed to be there by ChristmasFour days later, on 11/12/17, the order status (Order No***) changed to 'Awaiting Fulfillment.' I figured that was okay and let it beI kept checking back throughout November and early December, but the status never changed past 'Awaiting Fulfillment.' Finally, on 12/29/17, almost eight weeks past the original order date, I messaged the company directly on their website to make a complaint and ask them to do somethingChristmas had already passed and the order hadn't even been fulfilled yetDespite having read their policy on cancellations and the

Product order placed 3/15/as of today 7/10/I still have not received my order
I placed an order (order# 7233) on 3/15/18, as of 7/10/I still have not received my orderI have emailed the company through the website as well as their Facebook page several timesI have only gotten a response time that simply said "Hi *** I will have them check this"I have ask for a refund if my order can not be fulfilledI placed an order and paid in full months ago and can not get the company to even respond or send me a full refund

Regarding a problem that we are having with Jenny Kate Monogramming and Boutique in Horn Lake, Mississippi, during a sale that they were having, I ordered a monogrammed rain jacketI never noticed an email with an invoice from them until I got an email saying that my invoice was past due, so in an attempt to pay before the due date I paid the invoice of $as soon as I received that emailI had not realized, however, that I had been sent two different invoices for two different ordersThe invoice that I paid was not for my orderWhen I realized this, I emailed the boutique explaining the situation, and then messaged them as well in an attempt to reach them soonerAfter communicating with them, they told me that the problem would be fixed and I would receive the correct rain jacketI did receive a rain jacket, however, it still had the wrong initials on itAfter calling several times and not getting through to anyone, we were able to reach a woman named Beverly who told us to

I ordered a monogrammed sweatshirt on 10/I saw on the site that it would be 3-weeks for shipping and delivering
I contacted them at weeks after my order date and they said that it left their warehouse and would check to see any tracking info had come inThey said that it doesn't show a tracking number until it's scanned in and would call the next morning about a tracking number
That was 11/23, and I never got a response about a tracking number after that
I just got an email from them yesterday, 12/about a tracking number and that it would be delivered on 12/
I ordered two bathing suits on Black Friday, 11/23, from *** (which is coming from Hong Kong) and they are supposed to be delivered today, 12/
At this point, I really don't want the sweatshirt, but I've paid for it and I guess I'm stuck with it
Let's just hope it comes in as ordered
I strongly recommend not purchasing from this boutique