Jenny Kate Monagramming & Boutique

Ordered a pullover on 11/17/and have not heard a word back yetI have called every day and emailed with no replyMoney has been paid
I ordered a Charles River pullover that was on sale for $on the date of November 17, at 1:pmOn the website it never stated it was a preorder until I got the email stating that at the very bottomI ordered this for my granddaughter for Christmas and it is now January 6, and I have heard no word of this pulloverI have emailed and submitted a form on the websiteI've called every day with it going straight to voicemailThe money was taken out immediately but I still haven't received the pullover
Order #*** paid with a Discover credit card for $

I placed an order for a monogrammed sweatshirt for my daughters birthday There was no clear ship date available on line and I emailed the company I was happy the company responded to my email so quickly but the manner in which this company addressed my question was very unprofessional and when I pressed for more information the communication stopped I asked for the order to be cancelled and my payment refunded I was informed there was a $cancel fee, I asked if that policy was listed on their website I haven't heard anything from this company since and I have not received a refund on my credit card I have inquired again by email if I will be receiving my refund or the merchandise and have not heard back Given how quickly I received an email response during our first few contacts I'm convinced that I'm being ignored and will not get either my refund or merchandise There are similar complaints on-line regarding this company
Product_Or_Service: Quarter Zip Pullover Mon

I ordered a dress on May It took about a month for the order to be deliveredThe dress did not fitI have tried several times to email them to get information on what I needed to do to return my item and get a refundI also have tried multiple times to call, but no one ever answeredIt always went to voice mailI have left messages for someone to return my callNo such luck!
Product_Or_Service: Denim dress
Order_Number:

I ordered an item priced over $in October The money was taken from my account in OctoberIt is now March and I have yet to receive my itemThe business also refuses to e-mail me back through common e-mail hosts and/or social media messagingI have also called and left voicemails and have not heard from this businessI will not be doing any shopping with them and would love to know how I can get my money back

Absolutely Love this boutique! I've been ordering here for years and I've never once had a negative experience

I purchased a clutch purse on June 29th and it is now July 30th and I haven't received my purse yet
On June 29th I ordered a birthday gift for a friend which was a clutch purseMy July 12th I had logged in to see what was the status of my order and it still said waiting fullfillmentI contacted them through their website because there is no phone number where they can be reachedNo one has responded to me yetIt's now July 30th I still have no product and my they have my $I'm requesting FULL REFUND from this company because on there website it says to cancel they keep $However they way they have handled business by ignoring me I want all of my money or I'll have to take legal actions

Wonderful Boutique!
I first found JK at the Tupelo Markets a few years backGreat family and so friendlyMe and my family order from here often and they've always done such a great job
We love Monograms and they have the best prices aroundCheck them
Out!

Just wanted to let everyone know my experience
My wife ships here frequently and has always loved the products
I recently was working in China and had my trip extended by weeks and I felt bad and I know my wife was upset so I wanted to get her a special surprise
I messaged the Jennykate Facebook page and explained my situation and they were more than helpfulI explained I wouldn't be able to pay until I got back homeThat was no problem she saidShe got my purse ready and my mother picked it up and delivered it to my wifeShe loved it! As soon as I back in town I went and paidYou can't say other businesses would do that!
Highly recommend

I absolutely love shopping hereI don't even live in Mississippi but order quite frequentlyI always receive amazing customer service whether by social media, via phone or in personTheir merchandise is always priced reasonablyI highly recommend them!!!

I purchased two of the Gameday Sweatshirts with Monogram on November 30th and receythdm in the mail yesterday! I'm thrilled with the quality and know my granddaughters will live their Christmas gifts

Customer Service was Fantastic!
I purchased the Charles River New Englander Rain JacketI ordered the wrong size and emailed customer service who was quick to make the size adjustmentReceived my order with days!
Product and service was amazing! Highly recommend!

Literally the worst Boutique I have ever bought fromVery poor customer serviceThey stopped replying to my emails about the item I paid over $I tried calling them on my phone weeks after my item was supposed to be delivered and they blocked my phone numberI called from a different phone and they picked up immediatelyThey were very vague on the information I was requesting and never could give me a direct answerThey were rude on the phone, in their emails, ectI would never recommend this terrible store to anyoneIf I could give a negative star review, I would

Excellent shop and great customer service!
We had them make our Baseball uniforms and super fast and very affordable! Much better price than anyone else in town! The owner had such a likeable attitude!
Will definitely be doing business in the future

I ordered sandals on April 8thnever receivedwas told to never get on their fb page againsaid a refund was issued never got it either
I ordered sandals on April 8thnever receivedwas told to never get on their fb page againsaid a refund was issued never got it eitherWas given a 20$ in store credit for a
Pair of shoes and like a it I ordered again was told
They would ship this week as they were done inno response no tracking so $for pair of
Sandals and I have yet to see either of them! Or a refund!!!

It took forever for the sweatshirt to arrive after the order was placedWhen the sweatshirt was finally received the monogram was placed wrongThe spacing between the letters were noticeably offWe reached out to the owner and she said that this is the font in a circle and that was thatOne day later the vinyl started peeling off one of the letters that were monogrammed
Order_Number: ***

I placed my first order on July 23rd and received it in the mail on FridayI ordered an oversized Gameday Sweatshirt and I'm so very pleased! The quality is very high qualityI will definitely be making another purchase

I ordered a product from this company and before I placed the order I contacted the business and specifically asked when will my package ship if I ordered today, they messaged me back immediately Dec14th So that was plenty of time to get my package shipped to me before Christmas They did not ship my package til DEC20th! So now my package will not get to the destination on time, also I tried calling for three days and they did not answer their phones, I tried calling every hour they were opened And I messaged them and for two days they did not messaged back And when they did they were absolutely rude and stated " go ahead and call the Revdex.com if it makes you feel better" Absolutely no customer service what so ever and lied about shipping date which is the biggest problem.*Product_Or_Service: Clothing and Shoes*Order_Number: ***

Never received paid for purchase - no tracking number after multiple requests
I ordered a simple keychain on Dec.13th and paid immediately via ***Never received a tracking number or shipping infoContacted via Instagram as this was where it was purchased off of - asking what the status was of shipmentNo reply and previous order comments deletedThe next day left another message on the post - responded back they were closed and would email me shipping information the next day however, they posted other sale items that evening which indicated that they could have pulled a tracking number if they had actually shipped itContacted YET again, and they replied that it was shipping todayI will believe it when I see itSeems that if I had not been persistent about what I paid for I may not get itTerrible customer service and clearly can not handle an online business

I had a wonderful experience using Jenny K***!
They offer great products at very reasonable pricesPretty much the cheapest place I've found for monogrammed products
I placed two orders with in days apart and both things were perfect
I highly recommend their services
Thanks

I placed a order online on December 4th for a monogram fleeceI still haven't received itOr any type of notification on the status of my order
I placed an order online on dec 4th for a fleece for my girlfriendAfter a couple weeks I emailed this company about the status of my orderThey emailed back letting me know it'd be weeks before it shippedI thanked them and understood with it being close to Christmas that they were probably busyA month goes by so I email again and no responseI email a few more times hoping to get a reason as to why I haven't received my orderIt's been months and still nothing no email and no money returnedI check the rating of this company and many people had the same complaints I didI just find it absurd that a company can do this to so many people I mean no email back as to the reason or even giving the money backAnd the responses from the company to the people complaining are completely rudeI worked in customer service as a ma