Jersey Nissan

Complaint: [redacted] I am rejecting this response because: In my original complaint, I provided the [redacted] quote confirmationI am not confusedIt is the dealership specially the sales manager who are playing gamesI tried to resolve this after I filed the complaintIn the phone conversation I had with the sales manager Mr.L bluntly said that they will not sell the car to meIf they wanted to honor the [redacted] price, why did they want to charge me $for dealer fees when the quote had $In addition they added $In bank fees which is no where on the quote Regards, [redacted]

Good Afternoon Please find attached repair order On 10/23/the customer came in and we completed repairs per the customer's complaintThank you Denise L [redacted]

Wasted an entire work day trying to purchase a car from North Plainfield NissanA car they didn't have but showed us ON PAPER was at one of the other of "three dealerships we own"Tried my best to ignore the rape jokes being told in the managerial meeting next to usPinged my credit, put a deposit down, signed papers, shook hands, got a copy of the vin, and went to a celebratory lunch since they promised they would have the car delivered to them in three hoursThought I was the owner of a new Murano! About an hour later received a phone call they COULD NOT PRODUCE THE CAR I SIGNED TO BUYWanted to bait and switch me to a different car located in another state that they would deliver "in a couple days", sight unseen AFTER I paid for itI cannot believe the lack of honesty and transparency in this good ole boy environmentThey make promises, put it in writing, and still renegeSTAY AWAY from these crooked tough guys!

Complaint: [redacted] I am rejecting this response because: I never heard back from these is! It took almost three weeks to get refunded from their check cashing company Unacceptable! I actually had to make numerous phone calls while on my vacation to make sure I was going to be refunded It should have never gotten to this point anyway They should have never electronically processed my check on March 25th without disclosing that to me because it was on a conditional basis based on the diagnostic report from my mechanic on the car They should have just held my check to the side I mean they had my new car that I drove to their dealership in as collateral in case I wanted to steel the Nissan Altima I just recently received two phone calls from them inquiring if I received the refund What...were they going to decide to write me a check if I still didn't receive the refund They should have done that to begin with Let it be known, poor business ethics and fraudulent mannerisms Regards, [redacted]

Please be advised that YES - a human error was made. As soon as Nissan made us aware if it - we immediately began to correct. My MV Clerk is actively working on this. Unfortunately, when dealing with legal State of NJ issues, many times, the time it takes is longer than we
anticipate.I will continue to follow up daily with my DMV clerkI do not see a need for our mutual customer to obtain council, there is nothing an attorney can do to expedite this. The dealership has the obligation to the FCU, not the customer. We deposited the check, therefor assume liability. This situation has no negative effect on the customer's loan, relationship or credit standing.As stated - I will continue to follow upThank you*** ***Corporate Controller

Please note the above matter was resolved with my constant intervention with North Plainfield Nissan and the *** *** *** To my knowledge from conversations with the mgrand at Nissan it did not appear there was any intervention of your partBasically it was sloppy paperwork, putting two companies on a Title, Nissan and ***, so I was toldPlease note I did send an email and I also called the Revdex.com regarding the issues I was being confroned with
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Hello ***, we apologize for not being able to finalize a deal with youWe will give you a full refund once we get the credit card you want us to refund your money toYou can either give us a call or come in to the store to give us that infoSorry for the inconvenience, and we hope to
have corrected this issue

Had extensive repairs done here repeatedly for same mechanical issueEach different service was needed to fix misfires and clear SES lightThis problem started after they replaced spark plugs and coils five months agoThe issue is not resolved yet and I was told to "go elsewhere" if I am not satisfied

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find
that this resolution is satisfactory to meI have one inquiry since the service contract was refunded, does this mean the Dealer will not provide the free oil changes? ($yr @$x 5yrs), free loaner car and or free car washes (yr @ $ea.=$100)?As indicated on their Advertisement for Memorial 'Day 05/& 05/26/2014. Vehicle was purchased on 5/26/I did bring in the advertisement. A copy can be forwarded after scanning I also want to extend my Appreciation to the Revdex.com for assiting all consumers in these types of situations. With your help and expertise I don't think Consumers rights would be protectedRegards, *** ***

On 1/2/*** *** came into the dealership for a transmission service We performed the requested task and he paid $ Please note that he did NOT purchase the vehicle from us
On 1/13/customer returned now with an issue of noise - we then replaced the
transmission and this went thru Nissan Warranty There was NO cost to the customer.Our service adviser Nick R attempted to contact the customer several times with no return callsAt this time - we provided the services requested - I am attaching Repair OrdersThank you and Please advise
Denise L
CFO

This customer has been shopping *** since DEC with over inquires and he has yet to decideI think he is very confused with all the numbers he is looking atWe
will honor *** at exactly whats advertised and nothing less, he has offered less then *** priceAlso we no longer have that model available Thank you Michael B

OVerall *** the sales rep knew less about cars then I did, which is minimalTook an hour to get a test drive simply because he didnt know how to get the car blocking us movedHe was a waste of timeI think the dealership is the sameAs I was leaving another customer was angry because of the sales rep's simply wasting their times

Good afternoon ***, Attahced is a copy of the refund check for the customer that I am sending in the mail today I spoke with my general manager and there was a miscommunication between the salesman and sales
manager about the selling price of the vehicleIf you need any other information please feel free to contact me at *** *** Thank you*** *** Office Manager North Plainfield Nissan

Dear *** ***I understand that you received phone calls and emails from one of our Internet representative, regarding the Suburu you saw online.I have investigated the matter with our Internet department who were responsible for the calls and emailsIt appears that a the vehicle was
being wholesaled the day you came inOur used car management never communicated that information with our Internet department, therefore they never knew the vehicle was not hereOnce the vehicle is marked sold or wholesaled in our system, it may take 2-days until its completely out of all third party sites we advertise onThe reason why the vehicle was listed in stock a few days later. I apologize for this and the inconvenience it has causedI agree that on this occasion our service has not been to the high standards we aim to achieve.As a result of your complaint, our management team is reviewing the process in which we notify all necessary departments of any inventory changeWith a few changes in this process our staff will ensure that this does not happen again.Thank you again ** ***, for bringing this to my attentionI hope this letter has resolved your concerns, but if you need any more information please contact me on my direct line ***

Good Afternoon
Please be advised that on 10/29/*** *** came into the dealership and we satisfied her requests Please find attached release
Thank you
Denise L***

I spoke to *** *** last week and after looking at her deal I was quite confused to way she made a compliant.So I called her and talked to her and she said she would be here
data-term="goog_373945243" tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">Tuesday to review with me appointment at 11:am she never showed up. thank you *** B***

We have brought the customers vehicle back to the dealership and are currently working on resolving this issue to the customers satisfaction. We have provided the customer with a courtesy loaner car to allow for the time to properly evaluate the leak concern.We will update our
response upon completion of the repairs

Complaint: [redacted]
I am rejecting this response because:   In my original complaint, I provided the [redacted] quote confirmation. I am not confused. It is the dealership specially the sales manager who are playing games. I tried to resolve this after I filed the complaint. In the phone conversation I had with the sales manager Mr.L bluntly said that they will not sell the car to me. If they wanted to honor the [redacted] price, why did they want to charge me $498 for dealer fees when the quote had $87. In addition they added $900 In bank fees which is no where on the quote.
 
 
 
 
 
 
 
 
Regards,
[redacted]

[redacted] 
My name is Christine, and I am the Internet Manager here at North Plainfield Nissan. I would like to get all of the details of this issue from you. If you could please contact me directly at [redacted], I will need a few more details from you in order to get the warranty...

information from the vehicle. I would like to do whatever I can to resolve the problem you are having.

Complaint: [redacted]
I am rejecting this response because: I did speak to [redacted]. I also told him that I work from 9:30-6pm... I did tell him I would try to make it on tuesday ( no time specified during our conversation). If not ... he said anytime Monday - Friday. I was unable to make it today. And.. was planning to call him to schedule a Saturday appointment bc I will be working my regular schedule with overtime. So.. tomorrow morning I will call [redacted]. 
 
 
Regards,
[redacted]