Jersey Strong

We have thoroughly looked into this for [redacted] I see that [redacted] has requested to freeze her membership with us until May. We only want our members happy, so at this time we have made the exception to cancel [redacted] membership and waive her balance of $118.89. We hope this helps, and when she...

is looking for a health club in the future she keeps WoW in mind!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] enrolled in a 12 month membership on 8/08/2016. He has completed 2 months of membership and has an outstanding balance for November. He submitted a cancellation request via online support ticket on 10/31/2016 to which we replied reminding him of the terms of his agreement and our Early...

Cancellation policy for members who are now medically unable to use the gym as instructed by their primary care physician. [redacted] submitted a medical note on 11/04/2016 signed by a Nurse Practitioner from a walk-in clinic that did not meet the requirements to cancel his membership prior to the completion of his initial term. We explained that he has the option to freeze his membership at a reduced medical freeze rate for as long as he would need to recover. We supplied all the information needed and offered to help while still upholding our agreement. When contacting ABC Financial on 11/16/2016, he was given the option to pay the remainder of his contract.  We are very sorry to hear that [redacted] is not feeling well. We attempted to accommodate his situation the best that we could with the information he provided. I apologize if [redacted] feels anything less than satisfied with our customer support as it was not our intention. The same day we received this complaint, [redacted] submitted a Proof Of Move document which qualifies him to cancel upon payment of 10% of his total contract price. To cancel his membership, we must receive payment for the past due amount of $74.88 plus 10% of his total contract price $33.16 totaling $108.04. We hope he feels better soon and when his health improves, we hope he chooses to rejoin with us.

We have discussed this situation with [redacted] directly.  WoW and [redacted] have come to a mutually satisfying agreement.

Complaint: [redacted]
I am rejecting this response because:Work out world's response is untruthful. I have the emails saved , left a voicemail on the owners voicemail , called into , and responded to emails asking to be removed    The saved emails will be forwarded later to this complaint  - and will prove that this response from them is inaccurate   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not sign the membership agreement, the reason for me saying fine keep the membership is being that they will not allow me to talk directly to a person and I felt that their customer service employee's are not qualified to help me to which I am aggravated with their response. They need to provide me with the so called contract with my signature and a copy of the membership where they took additional money out of my bank account with out informing me. Also that I move it is not a gym's decision to tell me where I can work out being that the 5.5 miles down in Brick is the opposite direction of my address.
Regards,
[redacted]

We have settled this matter directly with [redacted]  Thank you.

I have thoroughly looked into [redacted] situation. We only want our members happy, we have made the exception to issue [redacted] a credit card refund of $83.84. We hope this helps! We love having [redacted] a member with us and for being part of our Jersey Strong family!

Complaint: [redacted]
I am rejecting this response because:     I went to preview the gym after work.  I did not have my glasses with me.  I made it VERY clear that I wanted nothing but a basic membership so I could use the treadmill.  I had rotator cuff surgery the previous November and was physically unable to use any weights or do any of the boot camp classes and I made that very clear to the associate I met with.  So, is WOW trying to tell me I signed up for something I couldn't physically use?  That's ludicrous.  WOW has a long history of overbilling and ripping off customers.  That's why they have hundreds of complaints.  Their business model depends on members not showing up and then harassing them and overbilling them when they try to leave.   
Regards,
[redacted]

At this time, all expired training sessions on [redacted] WoW membership account have been reissued.  [redacted] currently has 9, 1/2 hour personal training sessions available to be scheduled.  [redacted] may contact her local WoW at [redacted], or she may stop by to schedule these...

sessions at her convenience.We hope these training sessions will help [redacted]r continue living a healthy lifestyle. [redacted] and/or [redacted] may speak to the Personal Training Department if they have any questions regarding a future training package.  We hope this helps!

I am sorry to learn of the experience that you had. I was not present for the conversation that transpired when you signed up, but I am happy to clear up any confusion. Each membership agreement has an Annual Membership Fee associated with it. [redacted] Annual Membership Fee date was...

originally February 1st of every year. The new membership agreement she chose to enroll in to lower her dues on 2/04/2017 has an Annual Membership Fee date of May 1st. Though I understand that [redacted] may not have understood that enrolling in a new agreement does not relieve her of her contractual fees, we will make an exception. To keep her as a happy member, we will make the exception to refund the Annual Membership fee billed on 2/01/2017. We hope this helps! Please note, the next Annual Membership Fee bill date will be 5/01/2017.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have thoroughly looked into [redacted] account with us and on 4/4/2016 he was enrolled under a 12 month VIP membership agreement. This agreement is not eligible to be cancelled until the completion of the initial term.  We would never not disclose or hide anything from our members....

 The Annual Membership Fee is clearly stated on the first page of [redacted] membership agreement with us. Also stated in his agreement with us, [redacted]i was set to be billed a monthly dues rate of $44.99 + sales tax, totaling $48.14 per month.  However, we do understand that [redacted]i is currently a student and we have made the exception to cancel his membership prior to the completion of the initial term.  We hope this helps!  If [redacted]i changes his mind and would like to remain a member, we will happily place his account on a $0 freeze while he is away at school, so he may keep his current dues rate and use the club when he is home from school.  If [redacted]i would like to remove the cancellation and freeze his membership, he may contact me directly at[redacted], during regular business hours.  I have attached a copy of his signed member agreement for review and to keep for his records.

We have thoroughly looked into [redacted] WoW membership account and we have been in correspondence with our billing department, [redacted]. We have found no evidence that indicates these charges were causing by our billing method. As a courtesy, we will give [redacted] one free month of...

membership to keep her as a happy member.

We have thoroughly looked into this for [redacted]. O 12/31/2014 [redacted] enrolled on a membership that has an Initial Term of 12 months. [redacted]'s membership cancellation cannot take effect until completion of the Initial Term. We have received [redacted]'s cancellation notice dated Sep 28 and her...

Membership is set to cancel on 12/31/2015. [redacted]'s last billing date will be on 12/1/2015. We hope she comes in today to enjoy the club!

Complaint: [redacted]
I am rejecting this response because:as I stated in my first comment. I was never contacted by phone or email or mail from anyone at the wow. I called the wow gym and to find out they have an incorrect email in file. I never provided an email as I signed up for the membership over the phone and the rep did not ask me for an email. If the membership was canceled in October 2015, why am I finding out about it 9 months later from a collection agency? 
Regards,
[redacted]

[redacted] membership was cancelled on 10/31/2015 due to the outstanding balance.  After several attempts to contact [redacted] by phone, with no response, [redacted] membership was sent to collections. I will be happy to speak to [redacted] to resolve and due to her misunderstanding, waive any late fees applied to her account.  We hope this helps! We would like to make [redacted] a happy WoW member again!She may reach me directly at [redacted] during regular business hours.

Complaint: [redacted]
I am rejecting this response because: I have not received the refund.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long the company Wow will send me a confirmation in writing by mail. Thank you
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]