Jersey Strong

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After thoroughly looking into this for [redacted], we see that the exception was made to allow him to pay 10% of his total contract even though our affiliate was located within 25 miles of his new address. [redacted]'s contract would of remained at $34.21 a month until his term was complete in...

January 2016 if he chose to attend our affiliate. [redacted] insisted he did not want to go to our affliliate gym, so we made the final expcetion to allow him to pay 10% of his remaining contract price. This is company policy when you are relocating and are in term with your WOW agreement. As stated in each member's agreement, "This contract is also subject to immediate cancellation by written notice sent by registered or certified mail, return receipt requested to WoW at the address specified above upon the Member's change of permanent residence to a location more than 25 miles from the club or an affiliated health club offering the same or similar services and facilities at no additional expense to the Member. In the event of cancellation based on change of permanent residence to a location more than 25 miles from the club or an affiliated health club, WOW shall require proof of the new permanent residence and shall retain a prorated share of the total contract price based upon the date the notice was received plus reimbursement for expenses incurred in an amount not to exceed 10% of the total contract price." At this time [redacted] owes WOW $92.90 for the cancellation of his contract before his initial term was met. I have attached his contract to this email. We wish him well!

We have thoroughly looked into this for [redacted]. I see that ** [redacted] signed for 1 free month of boot camp, and in his contract we state that if we do not receive a cancellation after his free trial he will be billed on a month to month basis assuming that he wishes to keep this add on,...

so at this time there is no refund that is due. His boot camp is now cancelled and he will not be billed furthermore. We greatly appreciate [redacted]'s membership and for being part of our Jersey Strong family!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I disagree with the description of the charge as an annual membership fee as this should not be charged twice in a 12-month period, hence the word annual (February 2017 and May 2017), I will accept the refund. 
Regards,
[redacted]

This disbute has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have thoroghly looked into this situation. We see that on 10/1/2014 [redacted] account was billed $34.24 for her October member dues. Due to a dispute [redacted] placed with her credit card company for this charge we were unable to receive payment. This amount was then applied back to **...

[redacted] account and due to the dispute a $25.00 charge back fee was applied as well. [redacted] may speak to her financial institution for further details regarding this dispute. A Charge Back fee is the fee we incur from the financial institution of the card on file when a charge is disputed. The member is charged since they are responsible for having accurate billing information on file with us. We hope this information helps.

Complaint: [redacted]
I am rejecting this response because: My ex-husband spoke to one of your associates in the woodbridge location on September 20,2015 and asked how the membership needs to be canceled, they told him that as long as I called on of the locations that I could state it to them over the phone. I proceded to call them the next day in the Robbisnville location and spoke to the manager at the time, he said that he would take care of it and assured me that I would be fine I explained to him that I had my letter from my attorney and the order from the judge stating that all combined memberships that we had together either needed to be canceled or separated since I did not use the membership but maybe twice the whole time. the manager assured me that everything was taken care of and that he did not need to see the letter or the judegments. also I called around October of 2016 after receiving a email from the Robbinsville location and asked to be taking off the list and I asked then if they was an account balance and was informed no there was not, so to put my account with collections is wrong, not to mention I was told that you could not find me, you knew my number and email address. I find your business practice very wrong and then to tell me that you will give me a free 3 month complementary membership are you really serious? why so that way you can say I never cancelled that memebership also and place my account in collections again. that is exactly how your business operates and you should be ashamed of yourselves.
Regards,
[redacted]

We have thoroughly reviewed [redacted] Jersey Strong membership account.  According to our records, a cancellation request was submitted on 1/26/2018 for his account and no prior cancellation request was received.  As stated in [redacted] agreement with us, he may cancel his...

membership, in writing by providing 15-days notice, prior to the next bill date.  Due to the request received on 1/26/2018, [redacted] membership was set to be canceled on 2/28/2018 and has been billed accordingly. Although we do not normally do this, we are happy to make an exception for [redacted] and we have issued a credit card refund in the amount of $53.50 for the Annual Membership Fee paid on 1/1/2018.  We have also issued a credit card refund in the amount of $21.31 for [redacted] February 1st membership dues.  We hope this helps!  [redacted] may speak to her financial institution for further details regarding the status of the refunds. At this time, [redacted] Jersey Strong membership has been canceled.  No further charges will be billed to his account.

Hello I did a complaint with you and now it's resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have thoroughly looked into this for [redacted].  According to our records, on 12/10/2016 [redacted] enrolled under a personal training agreement with an initial term of 12-months.  As stated in her agreement with us, if the member requests to cancel the agreement prior to the completion...

of the initial term due to a move, JERSEY STRONG will require proof of change in permanent residence.  Although the documents provided by [redacted] do not prove a change in permanent residence, we will be happy to honor her request.  Please note, in a cancellation based on a change in permanent residence, the member will be billed 10% of their total contract price.  However, we will go one step further for [redacted] and apply the payment of $359.92, received on 8/10/2017 to the 10% cancellation fee of $435.60 and in addition, waive the remaining 10% cancellation fee balance of $75.68.  We hope this helps![redacted] personal training agreement and membership have been canceled. A credit card refund in the amount of $10.67 has been issued for the membership dues paid on 9/1/2017.  The personal sessions available on [redacted]'s account will be available to her when she comes back to NJ!

[redacted] is listed in our system under a different name. [redacted] did not notify us of any changes in her contact information, therefore when we received her Online Support Ticket cancellation request, we could not locate her account with the information she provided. We requested additional...

information in order to complete her request and did not receive a response prior to her October 1st bill date.[redacted]’s entered a new Online Support Ticket using different contact information and only then were we able to locate her account. We will honor [redacted]’s cancellation request from 9/14/2017 and will refund her October 2017 charge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I appreciate the waiving of the late fees. It still does not seem fair that I have to pay more to use less of your gym, especially since I was told I could do it anytime, no problem, with NO charge. And, you failed to address the main problem- the forging of my signature on a contract I never signed off on when I paid the mid annual fee. You can take a signature from a credit card payment and slap it on a lengthy contract the following day. If I was paying to just use the equipment, my year would be paid up. I will pay what im obligated to. Ill pay the 60 something dollars.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 [redacted]

We have thoroughly looked into this for [redacted]. [redacted] and her husband are now cancelled and we made the exception to waive the balances on both accounts. They will not be billed going forward. We hope this helps!

I have thoroughly investigated our records and on 5/21/2016 [redacted] was enrolled under a 12 month VIP membership agreement with monthly dues of $64.19.  The membership agreement was electronically signed by [redacted] and is not able to be changed or altered in anyway.  All membership...

agreements are available on the member's online account immediately following enrollment.  In addition, a hard copy of the member's agreement is available at anytime upon request. However, we do understand [redacted] misunderstood the membership terms & conditions of the agreement she signed.  We will make an exception to honor the Student Membership offered at the time of her enrollment.  As of 5/21/2016 our Student Membership was offered as a paid in full option.  The 3 month Student Membership was billed as a one time payment of $319.93.  All memberships billed at $19.99 come with a 12 month initial term.   Currently, [redacted] has paid a total of $268.85 towards her WoW membership account.  Upon receipt of a payment in the amount of $51.08 we will cancel [redacted]'s membership on 8/31/2016.  In addition, the owner and operator of WoW, Mary R[redacted] would like to hold an additional month of membership for [redacted] to use when she is home from school!I am the owner's assistant and I will be happy to adjust [redacted]'s account for her.  If [redacted] would like to make a payment, she may contact me directly at [redacted] during regular business hours.

We have thoroughly looked into this for [redacted] and see that his situation is deemed solved.

We have looked deeper into [redacted]'s situation and see that we have been corresponding with [redacted] through our customer service team. I see that [redacted] signed up on January 12, 2015 for a 12 month agreement and asked to cancel on January 31, 2015. We will be happy to freeze [redacted]'s membership at a $9.99 freeze rate until she is ready to use the club if that is something she is interested in. We don't normally do this, but upon a payment of $150 we will terminate [redacted]'s membership early as requested. We hope this helps!

We are very sorry to hear of any confusion! We are very happy to hear that [redacted] would like to rejoin with Work Out World. [redacted] was previously a member of WOW. He had enrolled in a Basic membership on 3/14/2009 and canceled his account as of 1/31/2014. We no longer offer Basic...

memberships as it is a very limited option, only allowing a member to use one location and strictly equipment. [redacted] chose to activate a $240.00 Membership Credit which, as indicated in the email and on the card itself, applies to the unlimited access membership option. Our unlimited access membership is billed at $89.99 + tax per month and allows members unlimited access to our X-Lab programs. Currently, all WOW memberships allow access to all WOW locations. All of our current agreement enrollment options are for “VIP” status meaning that the member can access all locations, group classes, babysitting services, and tanning.  However, each enrollment option has different access levels to our X-Lab program and is priced accordingly with a discount opportunity available. The highest discount rate available applies to highest rate available for new enrollment. There are discounts available for memberships with a lower monthly rate than $89.99 + tax per month. [redacted] may speak to one of our Training Managers for more details regarding our discount and membership options.

I have looked into this for [redacted] and according to our records, on 10/28/2015 [redacted] WoW membership account was set to be sent to collections for the outstanding balance of $448.75.  The outstanding balance included $163.75 in membership charges and $285 in personal training costs....

 In communication with our office, [redacted] made a payment of $163.75 for the outstanding balance on his membership with WoW.  The personal training balance remained unpaid and eventually was sent to collections.  We do understand that [redacted] was under the impression his debt with WoW was settled in full.  We will be happy to honor his request.  I have notified the collections agency to remove [redacted] account from their records.  The personal training balance on his account with us has been waived.  We hope this helps!If [redacted] is looking for a health club in the future, we hope he keeps WoW in mind!