JetBlue Airways Corporation

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe realize this was a difficult time for
many air travelers and we send our apologies that our crewmembers in Nassau did not communicate the news and the options for our customers more clearlyWe're always looking for ways to improve the quality of our service, and we appreciate knowing that you feel there is a need for accurate and timely communication, especially during disruptions of this natureWe value this perspective and will take this feedback into consideration as we evaluate the areas in which we can fine-tune our operation.We are grateful for the patience of our customers who were in Nassau when the flights were cancelled due to the tragic shooting in Fort Lauderdale AirportThis even, coupled with the shifting forecast of Winter Storm Helena made for a very demanding time for all of our crewmembers and customersWe took action to accommodate our customers by getting them seats on the next available flight or a full refund to the original form of payment for their ticketsIn accordance with our Contract of Carriage, we did not offer reprotection on other airlines or to reimburse the customers if he chose to purchase flights on other carriersWe see *** chose to take the refund and the total of $was refunded to his original form of payment on January He was informed this could take up to days to be completed by his bankAlthough we understand and sympathize with his situation, we must respectfully deny his request for reimbursement for his purchase of tickets on another airlineWe hope that he will return to JetBlue in the near future for a more enjoyable experience.Shauna JetBlue | Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
Thank you for choosing JetBlue AirwaysMy name is Kelly and I appreciate the
opportunity to follow up with your September travel
With customer service a top JetBlue priority, we are sorry to learn of the difficulties you encountered when arriving slightly close to your departure time and missing a boarding passWe recognize our service did not live up to our high standards of customer service, but we did not fail to meet the standards established by the Department of Transportation because you did state in this venue and via telephone conversation that you did arrive 30-minutes prior and that you were checking luggage, that one boarding pass did not print and you did not want one printed because you did not want paper
At JFK we recommend you arrive at least minutes prior to departure for domestic travelWe are sorry for any misunderstanding of thisBased on the notations in your reservation you were offered next available flight, meal vouchers and when you spoke to our Compliance Resolution Offical, Sarah, she offered a $credit which was issued accordingly to each person
We are respectfully declining your request for the desired outcomeAs a token of apology, an additional JetBlue credit has been applied to a Travel Bank accountWe understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows:
Service Credit: $per person
Expiration Date: October 05,
This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then
To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue accountWhen you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting:
https://travelbank.prod.sabre.com/tbank279/login.do
I hope I have been able to address your concernsIf you have any other questions, please do not hesitate to contact meAlternatively, you may contact the U.SDepartment of Transportation regarding your concerns and seek enforcement under CFR Part
Thank you for choosing JetBlueWe look forward to welcoming you onboard again soon and hope to provide a more positive travel experience
Kelly
Corporate Customer Support
JetBlue Airways

Re: Email received - Mon 8/15/2016, Contact # *** Dear ***, We have reviewed this complaint from Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly
respond through your Online Complaint System. Thank you for your correspondence and taking the time to make us aware of the challenges you recently encountered on August with the delay of Flight *** out of Orlando to JFKWe sincerely apologize for the frustration you experienced and for the disruption to your travel plansWe are glad you were able to arrive safely and were able to attend your uncle's funeral We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesDelays and cancellations are at times unavoidable, but necessary to ensure the safest possible operationAt JetBlue, the safety of all our customers, crewmembers and aircraft have always been our top priority. We wish we were able to give you all the information that directly affects air travel and the behind the scenes workings that face our Pilots, Inflight and Airport Crewmembers, during an interruption of flight schedulesJetBlue strives to provide our customers with the most up to date, constant and accurate flight status information; however, inasmuch as conditions are inconsistent, we receive constantly changing information regarding the status of our flightsAs you mentioned, Norman was able to share the latest information he was given to himWe appreciate your patience Although we understand and sympathize with your situation, we must respectfully deny your request for full refunds for your ticketsHowever, we are pleased to see each customer onboard your flight received a $credit in accordance with our Customer Bill of Rights (jetblue.com/promise)As an added gesture of goodwill, we've issued an additional $to your account. Your Travel Bank credits, now totaling $400, are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, visit http://bit.ly/1JryMa We are always looking for ways to improve the quality of our service, and we appreciate knowing that you feel there is a need for accurate and timely communication, especially during disruptions of this natureWe value this perspective and will take your feedback into consideration as we evaluate the areas in which we can fine-tune our operationWe genuinely value you as a JetBlue customer and hope you will allow us the opportunity to serve you under better circumstances in the future. Kind regards, ShaunaJetBlue | Corporate Customer SupportCrewmember *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have a question regarding the refund to my mother's credit card they will contact me to provide them the information for her credit card that was charge or the true blue Accounts number? If so please my phone number is ###-###-####.
Sincerely,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to advise you the necessary waiver codes were submitted
to the travel agency as the actual ticket stock does not belong to JetBlue and the transaction must be completed by the agency who booked
Please also note there were offers made for a hotel and meals but this was declinedWe regret any disappointment but do feel we made attempts to offer suggestions and alternates based on availabilityWe are sorry things did not work out
Again, please go through the agency you used to book this travel; waiver codes have been indicated
We appreciate you reaching out to us and hope we have an opportunity to serve you on a JetBlue flight in the future
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: ***
I am rejecting this response because: I contacted JetBlue by calling *** on June 22, I told the operator that my flight include an international portion to Egypt and inquired about the cost of the extra BagThe officer told me that the cost is $per bagI told him that my flight includes an international portion and can you confirm the cost with your manager then he confirmed that the cost is $per bagI made my plans based on the $costHowever, on the day of Travel I was told that the cost for the extra bag was $I had extra bags and I paid $for that instead of $350.I also started the check in process one hour before the flight and because of the slow checkin by your employee I missed the flightDue to missing the flight I paid $to the travel agent to reschedule the flight for the next dayI also rented a car with $and stayed the night a hotel and paid $for the hotel.I paid extra money for the extra bag based on the phone call with your agent and I paid money to reschedule my flight based on your employee slow check in.I request a refund of a total of $( extra bags -the cost I was told + for flight change+for car rental+for the hotel)
Sincerely,
Ahmed E***

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** * ***:
We have reviewed
this complaint and request from customer and welcome the opportunity to address
her concernsWe understand she has previously contacted JetBlue directly on this matter and our response has not met her expectations
Here is a copy of our second response to the customer:
To: ***@msn.com
Re: Email received - Fri 4/1/2016, Contact # ***
Hello ***,
We appreciate you for sending this feedback to us through the services of the Revdex.comWe are happy to respond and address all your concerns
We are happy to revisit the elements of your complaint in the order you have shown as your preference
We make every effort to provide seats shown as the preference by our customers; however, this selection becomes smaller the closer you book your flight to the day of departureIf there are not any seats available to assign when you book your reservation, it doesn't mean that you won't have a seat - it simply means the only seats left to assign must be assigned at the airportWe do not overbook our flights; therefore, everyone who pays for a flight will be guaranteed a seatWe are pleased that you chose to purchase the Even More Room seats that were available for you to be seated together
JetBlue offers Even More Space, an optional product which customers buy in order to have additional room to stretch out and relax, plus early boarding and early access to overhead binsIn fairness to those customers that purchased Even More Space in advance, we do our best to ensure that the seats are occupied exclusively by those who paid to enjoy these benefits
We've verified the Blue fare was purchased for your recent travelThis fare allows for no checked bagsIt appears the added bag fees were charged correctly; however if you'd like to view more details about our fare options for future reference, visit http://bit.ly/JBFares
TSA Precheck acceptance is determined exclusively by TSA on a flight by flight basis and designation is randomly not assigned on the boarding pass of Trusted Travelers who otherwise qualifyIn order to retain a certain element of randomness, TSA will always incorporate unpredictable security measures throughout the airport and no participant is guaranteed expedited screening each time they fly, even if they have previously received a Known Traveler ID and added the necessary credentials to their reservation prior to travelThere is no way to know in advance; all participants will find out during the cheprocess if they have been accepted by TSA
For more information, visit http://1.usa.gov/1vhvDSH or contact TSA at tsa.gov/conta
We found that a response to this issue was answered by our crewmember, Melissa, on March with the following information:
“We recognize how upsetting it must have been to have your flight delayed, especially since you
missed your connectionWe also understand your frustration with our airport employeesPlease
accept our sincere apology for the inconvenience you personally experienced
“In situations where a connecting flight is missed, our Contract of Carriage prohibits the issuance
of compensation for consequential expenses such as hotel; however if you purchased travel insurance,
you are welcome to submit your expenses to your travel insurance company for considerationIf you
selected insurance from Allianz Global Assistance (JetBlue's independent provider) during the
booking process, please visit http://bit.ly/1i7tKpL for more information about filing a claim
“We've issued a $** JetBlue credit to you and ***, and placed it in your Travel Bank accountThis
credit is valid for one year from the date of issuance and can be applied to future JetBlue airfare
When booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the
payment portion of the bookingYou may view the balance of your account and indicate the amount of
funds you'd like applied to the bookingYou will need your TrueBlue or Travel Bank login
information to access those funds
“If you have any questions about Travel Bank, visit http://bit.ly/1JryMafor helpful information
about how to use and manage credits
“We look forward to providing a seamless travel experience on your next JetBlue flight.”
We see that you were each issued food vouchers to use at your discretion, and a hotel voucher to off-set some of your out of pocket expenses, as a courtesyWe respectfully deny your request that we compensate you $for your room reservation, optional seat purchase, dinner choices out of the airport and bag fees
If a Customer has a damaged bag, they must bring it to the Baggage Service Office (BSO) of the arrival airport for an inspectionFor domestic flights, it must be done within four (4) hours, and for International flights it must be completed within seven (7) daysThe Baggage Service Office Crewmember that views the damage will make an informed decision regarding the next steps to take as per our Contract of Carriage
We understand your disappointment when a flight is delayed and regret that your flight from Punta Cana was delayed on departure by minutesWe share your relief that your connecting flight was not until much later than your arrival time at Fort Lauderdale
When traveling from the Dominican Republic, a Value Added Tax (VAT) of up to 18% is payable on baggage fees to that country's airportThis was the additional $you paid when you checked your bag
We apologize for your inconvenience in checking, then rechecking your bag when you flew into Fort Lauderdale from Punta CanaMore often than not, bags are transferred from flight to flight automatically when booked as a scheduled connecting flightIf the route does not qualify, you must take this extra step
We recognize your frustration in finding your gate had changed, especially since you weren't aware of the new gate assignment in advance
We appreciate your understanding that gate adjustments are made only out of necessity since they impact our operation, but more importantly, our customersWe recognize the airport can be a noisy environment and for this reason, sometimes overhead announcements are missedAs gate assignments are subject to change until departure, we recommend customers verify their current gate assignment at the airport on the Flight Information Display monitors throughout the terminal or online at jetblue.com/flightstatus
We apologize for the discomfort you experienced during your flightWe try to keep the cabin temperature of our aircraft at degrees Fahrenheit; however we regret that it felt cold and uncomfortable for youPlease accept our sincere apology
We realize that you felt you were forced to buy a blanket when you you felt cold in the cabin, and you suggested that we give you a blanket rather than charge for oneGone are the days of snoozing on a previously snoozpillowPurchase a Claritin pillow or Arm & Hammer blanket that's yours and only yoursWe can only offer these products and do not force or insist that you buy themEach customer has his or her own preferences
We sincerely hope we have answered all your concerns and that you feel we value your feedback
Kind regards,
Shauna G***
JetBlue | Corporate Customer Support
Crewmember ***

Complaint: ***
I am rejecting this response because: First of Maurice, the flight attended was not trying to be polite, he was harassing me as when a man is interested in a woman and 2nd the flight was delayed hour, not Jet blue need to give some type of reimbursement for these inconvenienceI have no problem to take this further by retaining a lawyerNo one from jet blue has called me about this to show how much importance they give this situationThis is very serious to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Hi Shauna,Yes I accepted the change because I was left with no choice at this pointPutting yourselves in the customers shoes, I'm not sure how accomodating you can be with constant changes to your itenarary for what ever good reason's your airline or service provider has after you plan ahead and make a reservation thinking that you are done with planning the tripBut I'm not so flexible particularly when my schedule is getting impacted in a bad way instead of better wayAnyways, I'm not satisfied with the reasoning and so not accepting your response even though it does not change anything
Sincerely,
*** ***

Dear ***, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** and are responding through your Online Complaint SystemWe appreciate the chance to respond do
your feedback. The travel insurance is a separate business from JetBlue and is a separate charge on your bank statement. The charge from the insurance will show as Allianz Global InsuranceWe can see that your Allianz Insurance Confirmation number is ***. We kindly ask that you please call them at 1-800-496-for the refund of the $that you paid for this service and advise them that you cancelled the JetBlue booking within hours from when it was purchased and JetBlue issued you all full refund for the ticket.You may use the receipt below as proof of the JetBlue refund if Allianz requests this for verificationWe wish you the best with this and thank you for your understandingAs a gesture of goodwill and invitation to fly on JetBlue again, we've issued you a $JetBlue creditYour username is *** and information on using your credit has been sent to the email address associated with your Travel Bank accountSince you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ.We value you as a customer, and we look forward to a new opportunity to serve you and welcome you aboard JetBlue.Sincerely, Cherish JetBlue | Customer Support Executive Office JETBLUE AIRWAYS COMBINED RECEIPT SUMMARY * * * D U P L I C A T E * * *BOOKING REFERENCE: TQCPVZDATE: 10JUL17PASSENGER NAME: ***/*** MSDOCUMENT NBR DATE FOP AMOUNT TAX TOTAL*** 16JUN CC USD 266.04 48.35 314.39 *** ** *** * *** *** ***
*** ** *** * *** *** *** 16JUN CC USD 55.00 0.00 55.00 QTY-ANCILLARY SEAT FEE 55.00*** 17JUN CC USD -266.04 -48.35 -314.39*** 17JUN CC USD -55.00 0.00 -

Dear ***,We have reviewed this complaint from *** ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint
System.We apologize for the delay in responding to your previous emails sent to JetBlue on CID # *** and CID # *** due to an increased volume of mail.We sincerely apologize that your baggage was damagedA damaged baggage claim generally needs to be filed at the airport. The JetBlue website advises: If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airportIf you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at your arrival airport within four (4) hours of landing.Baggage claim information is available at jetblue.com at the following link:http://help.jetblue.com/SRVS/CGI-BIN/webcgi.exe/,/You may also contact them directly: Central Baggage Services can be reached at ###-###-####.We again are sorry to hear of your baggage damage and we hope to serve your future travel needs with a positive experience at JetBlue.Sincerely,Debbie C***JetBlue | Corporate Customer SupportWe appreciate your patience at JetBlue.Sincerely,Debbie C***JetBlue | Corporate Customer SupportYou may also contact them directly: Central Baggage Services can be reached at ###-###-####.We appreciate your patience at JetBlue.Sincerely,Debbie C***JetBlue | Corporate Customer Support

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to state on Monday 2/23/Carmen sent the following
response:
To: ***@gmail.com
Re: email received Monday,02/23/2:PM, Contact # ***
Dear Myriam,
Thank you for providing your 13-digit ticket numberI've reviewed your past reservation and find no remarks in it that indicate an airport or Flight *** inflight crewmember stated there would be any form of compensation for the delay
Flight ***, on January 13, 2015, arrived into Orlando hours and minutes behind scheduleThe delay was not something JetBlue was able to controlIn fairness to the other Flight *** customers, I again respectfully decline to provide the compensation you are requesting and I regret any further inconvenience this may cause for you
As a gesture of our good will, I have issued a $JetBlue credit to your Travel Bank accountThis credit is good for one year from the date of issuance and can be applied to future JetBlue airfareWhen booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the payment portion of the bookingYou may view the balance of your account and indicate the amount of funds you'd like applied to the booking
If you have any questions about Travel Bank, visit http://bit.ly/nKT44N for helpful information about how to use and manage credits
I feel that JetBlue has assisted you with fairness and to the best of our ability and hope we may serve you onboard a future JetBlue flight
Sincerely,
Carmen
Customer Commitment Crew
JetBlue Airways
Crewmember ***
Although we are unable to provide you with the compensation you are requesting, we can assure you that your concerns were heardWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction
We wish you all the best with future travel and can only hope JetBlue will be considered in the future
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: ***
I am rejecting this response because:another airline honored my Precheck under the same naming convention You didn't under the pretense that my name was at fault.Your systems are at faultIf there was an issue, I absolutely should have been notified beforehand You had weeksI spent nearly an hour waiting for your 5$ "more speed" option and nearly missed my early morning flight as a result of your negligence while paying $more for the "privilege".Frankly, you're wrong and I'm not happy that I was then subjected to additional screening barefoot which could've resulted in a foot fungus because your airline is incapable of doing its job properly
Sincerely,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to offer some facts about JetBlue ticket
purchases
Our system is set up and flights are fared for one way, not round tripYou have the option to purchase flights using either points or credit card (cash via western union or your JetBlue credits)Booking seprate does not change the pricingAll fares are subject to change until they are bookedTo review the frequently asked questions regarding point bookings you can click on this link: https://trueblue.jetblue.com/web/trueblue/trueblue-faqs
We appreciate you reaching out to us and hope this clarifies the candid feedback/questions you shared
We hope to welcome you onboard many more times in the future
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint SystemDear ***,We’re sorry to hear your
travel didn’t go as planned, and we know it must have been disappointing when you were expecting a non-stop flight and then experienced a flight diversion.Please know that we strive to provide each of our customers a seamless travel experience, and we recognize that a diversion for fuel can be frustrating, especially since your time is valuableIn situations where an airplane travels into a jet stream with strong head winds, extra fuel is burned to compensate for the extra push against the planeWhile we can generally plan ahead for refueling, weather is not always predictable and in cases where strong head winds burn more fuel than anticipated, our pilots may decide to stop and ensure that there is enough fuel to safely navigate around the weather conditions.While we never want our customers to encounter disruptions, for the safety of all our customers, crewmember, and aircraft, diversions are sometimes unpreventable and are sometimes a necessity in the airline industryWhile we don’t offer airfare refunds in situations where a flight has been taken, each customer was issued a $JetBlue credit as a gesture of goodwill and according to our Customer Bill of Rights.As an added token of goodwill and apology for the inconveniences you and *** personally experienced, we've issued an additional $per person, for a total JetBlue credit of $per person. We understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows:User ID #*** (***) and *** (***)Service Credit: $per account Expiration Date: February 23, This credit is available for use on future travel with JetBlue and may be used by anyoneThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue accountWhen you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.prod.sabre.com/tbank279/login.do*** and ***, thank you for choosing JetBlue. We look forward to welcoming you onboard again soon and hope to provide a more positive travel experience.Sincerely, Cherish JetBlue | Customer Support Executive Offices

JetBlue is not offering any assistance or refund to me after JETBLUE misplaced my expensive items! Terrible customer service!!!!!!

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the airline Deregulation Act (U.S.CSec/ 41713), we nevertheless provide the following response:
We appreciate the opportunity to respond to your concern
Dear ***,
Thank
you for your inquiry regarding your paymentWe do regret that using your PayPal account did not work when you booked your flight
When you enter a form of payment into our system, it will accept or declineThis is determined by
your bank and/or PayPal AccountOnce you selected to use a new form of payment we cannot go back and change it at a later dateWe respectfully deny your request for your credit card to be refunded
We appreciate you choosing for JetBlue and hope to serve your future travel needs with a positive experience
Sincerely,
Debbie C***
Corporate Customer Support
JetBlue Airways

CU called in on June claiming refund for cancellation of this reservation due to a death in the family; however, he could not provide funeral home information as we requiredAs per Customer request, JetBlue cancelled the flight with the appropriate processing fees and issued a credit in the
amount of $*** for future JetBlue FlightsAs per our Contract of Carriage, the credits are issued on tickets that are purchased as non-refundable fares and then voluntarily cancelled by a Customer
Although we understand and sympathize with this situation, we must respectfully deny his request for a refund

Hello *** and ***,We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the
circumstances of your reservation with JetBlue we see that you chose a nonrefundable fare out of several options which include refundable faresAs a token of appreciation for choosing JetBlue for your travel and in understanding of the challenges of a delayed flight and missed planned connection we issued you an electronic credit that can be used towards a future flightThe portion of the flight you did not take was refunded to your electronic Travel Bank for $for each of youIn addition your request for a voucher for the inconvenience was honored and each of you was also issued you an additional credit of $50. We understand a credit does not take away your frustrations; however, we hope you will accept it in the spirit it is intendedThe details are as follows: User ID : *** ***Service Credit: $204.02Expiration Date: July 10, 2017 User ID : *** ***Service Credit: $50Expiration Date: July 10, 2017 This credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then. To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account. Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balance.We respectfully decline a refund of the nonrefundable fare you purchasedThank you for choosing JetBlue for your travelWe again apologize for the frustrations you experiencedWe look forward to serving you onboard again when your plans allow and are confident you will have a renewed positive JetBlue experience.Sincerely,Sharon E*** JetBlue | Corporate Customer Support Crewmember ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to address and clarify your concerns regarding canceled
flights and our obligation when travel plans do not go as expected
We regret any discomfort you and your mother experienced as a result of the text message notifications and subsequent cancelPer our Contract of Carriage, which can be viewed at: http://www.jetblue.com/p/jetblue_coc.pdf, states that when we fail to operate as scheduled we will provide the next available flight by which seats are availableSometimes this may be the next flight, or it may be the next dayWe apologize for any misunderstanding as well as any crewmember you spoke with who displayed and unkind demeanor
Your request for $10,is respectfully declinedAlthough this flight did not qualify for the JetBlue Bill of Rights we are happy to offer a gesture of goodwill credit to invite MsF* back to travel with usThis credit has been placed in her travel bank accountSince her travel bank is attached to her trueblue account she can access this information easily by logging in using her TrueBlue credentialsAll JetBlue credits expire one year from the original date entered
We appreciate the feedack and know our customer's voice is a large part of our daily review and process for improvement
We look forward to a time when we can welcome you, your family and MsF* onboard and we trust that you will have travel experiences that are exceptional
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways