JetBlue Airways Corporation

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint System***, we are sorry to hear of your
unfortunate experience with your checked bagTo best assist you please contact our Central Bagge Team directly at 1-800-538-and they will be able to provide you with the most up to date claim informationPlease be prepared to provide them with your confirmation code LEJZUJ and any information from your online baggage claim submission.Thank you for choosing JetBlue.Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint System. Debit memos are managed according to
the Travel Agency agreement an agent signs when JetBlue allows them ticketing rightsTravel Agents must adhere to those guidelines or debit memos will be applicableThe guidelines for ticketing time limits are very specific and if our partner Travel Agents violate them, they will be penalizedThese terms and conditions are clearly presented at the time of signing the agreement. While we understand his disappointment, he is responsible for any penalties for a violation of our agreement and any negotiations must be with our third party agencyHe has contact information for them We respectfully deny his request for a change of our policy or agreement or meet his request for a reduction Regards, ShaunaJetBlue | Customer Support Executive Offices

Dear Revdex.com of Utah: Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint
System. JetBlue Vacations booking number *** was purchased on 7/28/over the phone with one of our Vacation Specialists. This day it was explained to Ms*** that the hotel reservation at the Le Meridien Delfina Santa Monica would be under 100% hotel cancellation penalty. Additionally, per our JetBlue Vacations Terms and Conditions, our packages are nonrefundable, as was agreed to when Ms*** booked her package online. JetBlue Vacations works with many different Hotel Partners. Some of which are direct contracts with the hotel, others are through third party contractors. This allows us to offer a wide variety of hotel choices for our customers depending on the level of luxury they desire. On 9/29/when our customer approached us requesting assistance to change or cancel their travel dates, we reached out to our Hotel Partner, Expedia, to inquire if this special request could be approved. Regrettably, the request was denied. As advised by Expedia, we offered *** the option to rebook new travel dates at the hotel. Then, upon receiving a new confirmation number for the Le Meridien Delfina Santa Monica we could submit another request for a cancellation fee waiver. Although this decision is not guaranteed, we stand ready to assist in this request in the case they choose to rebook at the same hotel. Although we are unable to provide a reimbursement or future credit to our customer due to our Contractual agreement with the hotel, we did assist *** with a cancellation fee waiver of our JetBlue Vacation fees. JetBlue Vacations Customer Service Crewmember ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to provide the link to the best price information for
JetBlue Getaways at:
http://www.jetblue.com/vacations/best-price/?intcmp=WhyG_BPG for clarification
We are not certain of the confirmation you may have and if you have booked a package deal on JetBlue.com and then found a better price within the timeframe indicated to warrant a creditIf you did book a getaways on our site and have indeed found better pricing, please respond to this post with your confirmation details so we can review your request
We wish you all the best with your travel plans and look forward to welcoming you onboard JetBlue soon
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: ***I am rejecting this response because Jet Blue has still not address my complaint which was their arbitrary cancellation of the seat I specifically selected and paid for last year I appreciate their monetary refunds and I thanked them I did not indicate I was satisfied with their response and I resent them continually putting words in my mouth They indicated our phone call was recorded so suggest they go back and listen to the call My name is NOT *** *** My name IS *** ***.I agree that the Revdex.com does not have legal jurisdiction over this matter but I thank you for your effort on my behalf
Sincerely,
*** ***

Dear Ms***,
Thank you for your letter to JetBlue
Airways through the Revdex.com and appreciate the opportunity to
respond to your concerns
We realize that New York has
consumer protection laws, but state law does not have jurisdiction over JetBlue
under the
express preemption clause of the Airline Deregulation ActFederal
law and the DOT (Department of Transportation) regulations govern airlines
We recognize how frustrating it must have
been to find that the price increased, especially since you were in the process
of making your reservation
Each of our flights is fared in advance
with several groups of pre-determined prices, which together will ensure a
profit for each flightWhen all seats offered at the sale fare have been
purchased, the next lowest fare becomes available on a first-come, first-served
basisSince we are an instant-purchase airline, if the last remaining sale
fare is purchased by another customer, the price will increase to the next
price that was pre-selected for that particular flightWe apologize for the inconvenience
you personally experienced
If a sale fare becomes available on your
same flight and same day within days of booking your reservation we'll be
happy to honor the lower fare and issue you a JetBlue credit for the difference
In situations where a fare adjustment is made days or more outside the
original booking date, a per-person Honor Lower Fare fee is applied
We've reviewed your reservation and have
found that the fare is the same as the day you booked your reservationWe
regret we're unable to offer a credit at this time; however if you notice a
future lower fare please give us a call us at *** (***) and
we'll be happy to offer you creditOur fares are based on availability and are
subject to change at any time, so be sure to call us right when you see the
lower fare
As a gesture of our good will for your
experience, we've issued a JetBlue Travel Bank courtesy credit of $** per
person for a total of $***We know a credit cannot take back a bad experience;
however, we issue compensation as a gesture of goodwill and an invitation to
travel with us in the future, so we have the opportunity to provide a more
positive experienceThe credit for everyone has been deposited into your Travel
Bank account since you are traveling with children who do not have accountsThe
details are as follows:
User ID # ***
Service Credit: $*** total, $** per
customer (5)
Expiration Date: November 15,
This credit is available for use on future
travel with JetBlue and may be used by anyoneThe expiration date is the day
by which a reservation needs to be booked; however, you do not have to fly by
thenTo book a flight using a Travel Bank credit, visit jetblue.com and choose
Travel Bank as the form of payment
If you have any questions about Travel
Bank, feel free to visit http://bit.ly/nKT44N
for helpful information about how to use and manage credits
We know our customers are the reason
JetBlue continues to enjoy success as an airlineThank you again for choosing
JetBlue and we look forward to seeing you on board a JetBlue flight sometime in
the near future
Kind Regards,
Jenifer
Corporate Customer Support
JetBlue Airways

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As I stated before, a trip that should have taken one day to get home, Jet Blue had us miss our connecting flightWe had to stay in an horrendous hotel they put us up in that smelled of mold and flooded in the middle of the night, ruining a pair of my shoesSince it took two days to get home instead of the one that we expected, we also missed having Easter with our familyI would like Jet Blue to issue a full round trip ticket to my husband and myself
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:as I explained, I was trying to purchase tickets with my travel points and at regular price one way to MCO from EWR and additional tickets returning to EWRThat was different transactions I was trying to do and neither way was I able to do it online and that is why I tree calling on numerous occasionsMy attempt is to purchase these tickets is not considered group travel because that is only people traveling to and from EWR to MCO, tickets with my point and at regular priceDue to fact I could not do the online purchase is why I continued to call JetBlue to do the and purchase. I don't agree with your response because I tried to honestly purchase the tickets and don't feel its correct that JetBlue is charging me more money because your lines where too busy.
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by and are responding through your Online Complaint System.As stated previously; we have taken time to review the content of each email, the situation presented and we do understand your frustration; however, JetBlue works hard to be fair to all of our customers in an effort to remain fair and consistent with our business practice we must respectfully deny your request for a refund of $for non-refundable fees we must adhere to by ***.We regret your continued disappointmentAlthough we are unable to provide you with the compensation you are requesting, we can assure you that your concerns have been researched properly and the facts we shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfactionWe appreciate you reaching back out and sharing your sentimentsWe can only hope JetBlue is chosen for future travels.Kind Regards, Kelly| Crewmember ***Corporate Customer SupportJetBlue

Dear ***, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe're happy to assist you and
review all of the information to determine if we owe you a refund; However we must first locate your reservation. Please provide your confirmation code or your ticket numberYour confirmation code is a series of letters located on your confirmation email or boarding passYour ticket number is digits long, beginning with 279, and can be found on your confirmation email, your boarding pass, or your credit card statementYou are welcome to reply to me at [email protected] ATTN: Cherish- ExecutiveWe look forward to assisting you soon!Sincerely, Cherish JetBlue | Customer Support Executive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/

Complaint: ***
I am rejecting this response because:First of all, quoting a convention is irrelevant since consumers do not involve Revdex.com for a legal resolution anyway This tactic is yet another example of them avoiding their basic responsibilities.Second of all, JetBlue does not address the fact that I have ALREADY made contact with Hawaiian per their instruction only to be told that it is JetBlue's responsibility to request the initial miles Finally JetBlue also does not address run-around I got from them in trying to get the miles.This company has become blatantly disrespectful of their own customers
Sincerely,
*** ***

We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the circumstances of your
reservation with JetBlue we see that flight #*** to JFK July was diverted due to weatherWhen unexpected circumstances arise, crewmembers work to assist customers as quickly and effectively as possible, however arranging hotels and transportation for large numbers does not always go as smoothlyas hopedWe apologize for the unsatisfactory experienceWhile it is not always possible to honor a customer request or prevent complications at the airport, JetBlue is committed to serving our customers in as caring and efficient manner as possibleWe apologize for the confusion and frustration you experienced after the diversion of your flight and that our customer service was not as smooth and comfortable for you as it should have been at the airport The positioning of aircraft and crewmembers is complex and reaccommodation to complete your travel was done in the best way possible at that timeWe will also take the opportunity to pass this information on to our Customer Support and Airport Management Teams for training purposes and to identify where we need to improve our customer serviceJetBlue appreciates your choice to travel with us and sincerely apologize that your experience was not what it should have beenThe full fare paid for that flight was refunded to the original form of paymentSince you booked with a travel agency funds were returned to them and you need to contact them to receive your refundIn addition, as a token of apology for your multiple disappointments, a JetBlue credit has been applied to your Travel Bank accountWe understand a credit does not take away your unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows: User ID : *** Service Credit: $Expiration Date: July 25, This credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then. To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account. Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balanceInformation about your individual Travel Bank can be given by calling 1-800-JETBLUE(538-2583)Please have your reservation confirmation number and your email address available when you callWe respectfully decline further compensationWe understand a credit does not take away your frustrations; however, we hope you will accept it in the positive spirit it is intendedThank you for choosing JetBlue for your travelWe look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experienceSincerely, Sharon E*** Corporate Customer Support Crewmember *** Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to provide the following clarification:
The
Department of Transportation madates that customers have hours from the time of booking to cancel their reservation without being charged a cancellation fee, no questions askedTravel must be booked seven (7) days or more prior to the departure dateYou will be able to perform this cancellation on jetblue.com or by calling in to Reservations
Your flight was booked online September 1st for travel on September 3rd and does not qualify for the DOT mandated ruleWe regret any misunderstandingAs a gesture of goodwill we have noted the reservation that we are happy to waive the cancellation fee and place the balance in a Travel Bank credit consistent with our guidelines
We appreciate you reaching out to us and hope you are able to travel with JetBlue in the future
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to follow up
Since you are working with another person from JetBlue regarding this matter, and in an effort to remain fair and consistent with our guidelines all commuincation in this venue will cease until the outcome is disclosed by that person in business days
We appreciate you reaching back out with your rejection and wish you all the best, Mr***
Kind Regards,
***
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** ***.We sincerely regret the delay of her flight from Savannah to JFK and the inconvenience this was for
herOur records indicate the aircraft for her flight was delayed in arrival to Savannah due to adverse weather conditionsAs this was an uncontrollable delay, it does not qualify for compensation under our Customer Bill of Rights.While we must respectfully deny her request for $in JetBlue credit under the Bill of Rights, as a gesture of goodwill we have issued each of them a $credit and have added $to her Travel BankThe user name is *** and the account password will be send by separate emailThis credit is available for use on future travel with JetBlue and is good for one yearWe look forward to serving Dr*** on JetBlue in the future

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** ***:
We have reviewed this
complaint and request from *** and welcome the opportunity to address his concernsWe understand he has contacted JetBlue directly on this matter and our response has not met his expectations
CU wrote to us on in Mid-March with his complaint and his request for compensationThis is our response:
To: ***@gmail.com
Re: Email received - Tue 3/15/2016, Contact # ***
Dear ***,
Thank you for contacting JetBlue regarding travel with us yesterdayWe sincerely apologize that
this was a confusing and dissatisfying experience
Notes in your reservation detail the situation and communication you have had with Vickie, Sheri and LeviAfter some conflicting information we were able to conclude that (baby) was allowed one bag at no charge if it weighed less than pounds, or kgThe airport determined your bag weighed pounds
***, we've shared your experience with our leadership team so we can review and evaluate how to avoid this type of situation in the futureWe regret that you ended up throwing away your bag and putting the items in your carry on
Your total credit issued for this experience is $Your username is xxx and your password has been resent to you via emailTravel Bank credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit http://bit.ly/1JryMa
We thank you for the feedback you provided so we can improve, and for taking the time to write to
JetBlue
Sincerely,
Terri L*** JetBlue | Customer Commitment
Crewmember ***
Although we understand and sympathize with his situation, we feel he has been fairly and reasonably compensatedNo further compensation will be issued on this matter

Hello ***,We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the
circumstances of your reservation with JetBlue we see that on April you chose a nonrefundable fare out of several options which include refundable faresIf a change or cancelation is made within hours a full refund to the credit card can be madeIf a change or cancellation is made outside of that there are feesFare and fee rules are part of the booking process and a customer must check a box that they have read and agree to them before the process can go forward. The fee for canceling within days of departure is $All funds remaining are put into an electronic account with JetBlue which can be used towards the purchase of a future flight within one calendar yearWhile the flight must be booked within the year travel may be completed after that timeOut of integrity and respect for all of our valued customers JetBlue does not manipulate posted fees or fares.As a token of appreciation for choosing JetBlue for your travel and apology for any misunderstanding there may have been we have issued you an electronic credit that can be used towards a future flightWe understand a credit does not take away your frustrations; however, we hope you will accept it in the spirit it is intendedThe details are as follows:User ID : ***Service Credit: $**Expiration Date: April 28, 2017This credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then. To book a flight using your credit, visit JetBlue.com and sign in to your Travel Bank account. Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balance.We respectfully decline a fee waiver or a refund of the nonrefundable fare you purchasedThe flight may be canceled or changed by telephone or online at www.jetblue.com by using the mange your flights button.Thank you for choosing JetBlue for your travelWe look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experience.Sincerely, Sharon E*** JetBlue | Corporate Customer Support Crewmember ***

Complaint: ***
I am rejecting this response because: Whoever responded to my email is not following their own 'JetBlue Customer Bill of Rights 'We were delayed for hours! The flight was delayed due to maintenance issues-which falls under 'Controllable Irregularity'Please check the flight log prior to respondingAccording to their website (please see attached screenshot) "Customers whose flight is delayed due to a Controllable Irregularity are entitled to compensation good for future travel on JetBlue:" "or more hours: $Credit". The fact that through out all these hurdles with JetBlue, I HAVE to fight for my creditsEven though it's blatantly evident that the error was on their partAs you can see, even till now, I have to point out their discrepancy on their creditIt's absolutely ridiculous and if I can avoid or prevent people from choosing this airline, I will. This
Sincerely,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:We regret the circumstances that led you to write to Revdex.com regarding
weather related cancellations, being in the airport with children and any lack of communication from our crewmembersOur obligation when a flight cancels is to place you on the next available flight by which seats are availableThis is found in our Contract of Carriage online at http://www.jetblue.com/p/jetblue_coc.pdfOur records show Bill of Rights $credit as well as a $good will credit was issued to everyone onboard the aircraftThis credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue accountWhen you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting:https://travelbank.prod.sabre.com/tbank279/login.do We are respectfully declining your request for a full refund as these flights were takenWe appreciate you choosing JetBlue and hope we have an opportunity to serve you again in the future Kind Regards, Kelly| Corporate Customer SupportJetBlue