JetBlue Airways Corporation

Complaint: ***
Can you please pass the JetBlue the Record Locator: *** so they can locate my reservation
Sincerely,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to address Mr***'s concernsHe also wrote to us
directly, and our response to him is as follows:
Dear Mr***,
Thank you for your reply to JetBlue and in providing the details of your travel last monthWe also received your complaint through the Revdex.com and will reply to that as well
We apologize for the long telephone call to change your reservation and the inconvenience this was for youWe will forward your email to the Reservations Leadership
We sincerely regret the difficulties you encountered in San JuanWe are sorry for the long lines to check in and that because of the delay you were not able to get to the gate in time for your flightOn behalf of our San Juan team, we apologize you were not provided with the assistance you needed and will share your email with the appropriate leadership teamWe would not be able to provide an apology from the San Juan crewmember, but we assure you your concerns will be addressed
We are pleased you could be accommodated on another flight by paying the change feesWe are sorry you were not allowed to use your wife's Travel Bank credit for her earlier flight for the feeWe have refunded the fees in the amount of $($each) to the credit card ending ***Please allow give business days for these credits to appear on the account
We are sorry for the difficulties you encountered in claiming your checked baggage from Silver AirwaysWe will share your comments with the Tampa Airport Leadership Team for training purposes, but we would not be able to share any details of that training as it is an internal personnel manner
As a token of apology, a JetBlue credit has been applied to a Travel Bank accountWe understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows:
User ID #***
Service Credit: $each $total
Expiration Date: February 4,
Travel Bank Balance: $
This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then
To book a flight using a Travel Bank credit, visit JetBlue.com
When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting:
https://travelbank.prod.sabre.com/tbank279/login.do
Rodic, thank you for choosing JetBlueWe look forward to a future opportunity to serve you and Robin and hope to regain your trust in our airline
Sincerely,
Debbie D***
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe appreciate the time you took to share
with us your recent travel experience and have also responded to your email sent directly to us with this same information.While we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operationOur records indicate your plane was directly impacted by a bird strike before it landed in Orlando (MCO)We sincerely apologize for the inconvenience this was for you.When a plane encounters these incidents it must be closely reviewed for any mechanical difficulties caused by the bird strikeThis process can be time consuming; however the safety of our customers is our primary goalOnce the plane was cleared for travel, Air Traffic Control determines when flights can departOften, inclement weather can cause a back log of planes on the runway as was experienced on August 18, As conditions allow, ATC clears flights for take-offWe recognize that delays aren’t convenient and are sorry to hear of your disappointment. We show you and *** paid $for your flights from Orldando to NewarkWe're pleased to see each customer onboard your flight received a $credit in accordance with our Bill of RightsWe know a credit cannot take back a bad experience; however, we issue compensation as a gesture of goodwill and an invitation to travel with us in the future, so we have the opportunity to provide a more positive experienceAs an added gesture of goodwill, we've issued you each an additional $to your accountYour JetBlue credit, now totaling $225, is valid for one year from their original date of issuanceInformation on using your credit has been sent to the email address associated with your Travel Bank accountsIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account When you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about credit, visit bit.ly/JBcreditFAQJetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines, we are respectfully declining your request for JetBlue to issue you each a full refund.***, although we must respectfully decline any requests for additional compensation over what we've already issued, we do hope to have the privilege of serving you again sometime in the futureKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** *** and are responding through your Online Complaint SystemWe sincerely apologize for the
frustration experienced and that your flight was missedOur records indicate that you arrived too late to take your scheduled flightThis would be the reason why you were unable to check in at the KioskWe also apologize that you didn't receive the high level of customer service we strive to provide from Justine at the New York John FKennedy International Airport (JFK)We can assure you that we have forwarded your concerns to the JFK General Manager to ensure your concerns are heard and to prevent your disappointment from being repeated.As you are aware, the boarding time listed on the boarding pass is the time when boarding the aircraft begins at the gatePrior to departure we physically close the doors to the aircraft for an on time departure and we start a series of safety procedures that must take place before the aircraft pushes back from the gate and proceeds to take offIf the door should be opened during this process, the safety procedures must be recommenced from the beginningFor this reason, a flight may be "closed" to boarding additional passengers though the plane is still parked at the jetway.In addition, when a flight is held past its scheduled departure time to wait for customers it is not just the decision of one personThe pilot on the delayed flight must call our Ground Operations Crew who in turn must communicate this to the pilot of the departing flightThe pilot of the departing flight must then get clearance from Air Traffic ControlDepending on the flight traffic loads they may or may not allow us to hold a flight past its scheduled departureAll directives are received from Air Traffic ControlAs you have been advised a credit for the flight not taken was issuedWe're unable to refund the fare as requested, as a non-refundable fare was purchasedWe also respectfully decline compensation for the time lost as a result of missing the flight.We again apologize for your experience and hope you will allow us the opportunity to serve you under better circumstances in the future at JetBlueWe can assure you that we will do our best in providing great customer service for you.Sincerely, Debbie C*** JetBlue | Customer Support Executive Offices Tell us why here

Complaint: ***
I am rejecting this response because:
JetBlue neither issued a refund to us, not offered to make a donation to an organization of my choiceThey are not interested in alternative dispute resolution, so we have to proceed as previously plannedThank you Revdex.com for your assistance
Sincerely,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to address the concerns presented
JetBlue Airways
checked baggage guidelines can be reviewed at the following link:
http://www.jetblue.com/travel/baggage/
Our records show you had one bag and it was overweightAccording to the guidelines posted, checked bags between 51-pounds incur a $overweight feeWe are sorry for any misunderstanding
On contact *** our crewmember Jamie issued a courtesy credit for $***We support this gesture and respectfully decline further requests for courtesy credits
We can assure you that your concerns have been
researched properly and the facts we shared with you are accurateWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction
We look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We'd be happy to to address the concerns stated but do need additional information
Please reply with the letter confirmation or a ticket number beginning with '279', or, your girlfriends first and last name as it appears on the reservation
Also, when you cancel a reservation with JetBlue, the funds owed are pulled from the fare paid and the remaining balance becomes a credit with JetBlueIf you book with an agency, this may be slightly different as each agency will collect our fee plus any fees they may have
We look forward to hearing back from you soon!
Kind Regards,
Kelly JetBlue | Corporate Customer Support Crewmember ***

Hello,We have reviewed this complaint from *** ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.We sincerely
apologize for the frustration you experienced and for the disruption to your travel plansWe appreciate this opportunity to respond to your concerns. We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesDelays and cancellations are at times unavoidable, but necessary to ensure the safest possible operation Inflight Crews and Pilots are under strict guidelines from the FAA as to how many consistent hours they are able to work without restingDue to the delays these Inflight crew hours would have been extended beyond regulation had they covered your flightUnfortunately, there is no way to predict such situationsWhen the time is exceeded or would be exceeded during the next flight, a new crew must be called inFlights crews and aircraft are on specific routes and it is imperative that this schedule be adhered to for the down line of their flight schedule. In addition, when a flight is held past its scheduled departure time to wait for customers it is not just the decision of one personThe pilot on the delayed flight must call our Ground Operations Crew who in turn must communicate this to the pilot of the departing flightThe pilot of the departing flight must then get clearance from Air Traffic ControlDepending on the flight traffic loads they may or may not allow us to hold a flight past its scheduled departureAll directives arereceived from Air Traffic Control This certainly was an unusual series of eventsWe genuinely value you as a loyal JetBlue customer and hope you will allow us the opportunity to serve you under better circumstances in the futureWecan assure you that we will do our best in providing great customer service for you. Sincerely, Debbie C***JetBlue - Corporate Customer Support loads they may or may not allow us to hold a flight past its scheduled departureAll directives arereceived from Air Traffic Control This certainly was an unusual series of eventsWe genuinely value you as a loyal JetBlue customer and hope you will allow us the opportunity to serve you under better circumstances in the futureWecan assure you that we will do our best in providing great customer service for you. Sincerely, Debbie C***Corporate Customer SupportJetBlue AirwaysSincerely, Debbie C*** JetBlue | Corporate Customer Support Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to respond
We sincerely apologize for the
inconvenience this has causedAs I am sure you know by now: Schedule changes are necessary as we continue to add new destinations, routes and aircraftWe make every effort to avoid schedule changes, and to accommodate customers with as little disruption as possible
JetBlue is able to offer accommodation on another JetBlue flight (same or co-located city pairs) the day before, the day of, or the day after your original flightIf you're unable to find a new flight that meets your needs, you have the option of canceling your reservation for a full refund to your cardNotations in your reservation suggest we made several suggestions for alternate routes and you stated they would not workAs a gesture of goodwill *** offered a courtesy credit on May 26th and placed this in your travel bank
Since your flight was booked by a travel agency, *** *** *** you must call them directly for a refundJetBlue has noted the reservation to waive all associated feesWe are respectfully declining your request for and monetary compensation in an effort to honor the integrity of our guidelines
We appreciate you reaching out to us and wish you all the best with your travel plans
Kind Regards,
***
Corporate Customer Support
JetBlue Airways

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by Ms***.We have reviewed this
complaint and request from Ms*** and welcome the opportunity to address his concernsWe understand he has contacted JetBlue directly on this matter and our response has not met his expectationsWe responded to her son, ***, this morning with the following email:To: ***Re: Email received - Tue 5/17/2016, Contact # ***Hello ***, Thank you for taking the time to contact us about your recent JetBlue flightWe regret to hear of your disappointment, and welcome the opportunity to extend a written apology and respond to your concerns.We realize that this flight was very important for you and your mother to get to a funeral in BostonPlease accept our condolences for your lossWe share your disappointment that when you got to the counter in the airport, it was too late for your to check your bagYou said that you arrived at the LAX airport minutes prior to Flight *** scheduled departure time and by the time you got to the check in counter, you were told we could notcheck your bagChecked baggage will not be accepted less than minutes prior to departure on mostdomestic flightsYou suggested that you could leave it with a friend; however, with security as it is, we could not hold it for anyone to pick upWe share your disappointment that this was part of missing your flight and that we could not find another flight that would meet your needsTo view the recommended time of arrival for a specific airport, visit jetblue.com/travel/airportsWe sincerely apologize for any behavior or remarks by the crewmembers in LAX that were less than professional or courteousWe regret any negative interaction between you and themIt is truly out of character for any crewmember to react in such a wayWe have taken note of your concerns and haveforwarded them to the LAX Leadership who will work to ensure that your disappointment is not repeatedThey will remind our crewmembers of the importance of providing kind, helpful service to our customers, especially families with special needsAny necessary training or disciplinary actionwill be addressedAlthough we understand and sympathize with your situation, respectfully, we cannot refund your ticket or other fees you incurred with this experienceYour travel agency purchased the ticket as part of a bulk package and they own your ticket exclusively, so we cannot see what you paid or affect a refundThis includes the $seat upgrade feeWe see no record of this upgrade on your reservation and we did not receive the money for itYou will have to contact them with your requestsAs an apology for your experience, we issued a $JetBlue credit to your Travel Bank accountThiscredit is valid for one year from the date of issuance and can be applied to future JetBlue airfare.When booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the payment portion of the bookingYou may view the balance of your account and indicate the amount of funds you'd like applied to the bookingYou will need your TrueBlue or Travel Bank login information to access those fundsIf you have any questions about Travel Bank, visit *** for helpful information about how to use and manage credits.We want you to know how much JetBlue appreciates your loyalty, and know that without you and many other valued customers, we would not be the airline we are todayYou can be certain every effort will be made to ensure our standard of service meets your expectations in the future. Kind regards,Shauna JetBlue | Corporate Customer SupportCrewmember ***

We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the circumstances of your
reservation with JetBlue we see that you chose a nonrefundable fare out of several options which include refundable faresOut of integrity and respect for all of our valued customers, JetBlue honors it's ground breaking Customer Bill of Rights and issues voluntary compensation following those guidelinesEach customer on that flight was issued an electronic credit of $as a token of our apology for the one and one half hour delayThe full $for your family was placed in your electronic travel bankInformation about your individual Travel Bank can be given when you call 1-800-JETBLUE(538-2583)Please have your reservation confirmation number and your email address available when you callWe understand a credit does not take away your frustrations; however, we hope you will accept it in the spirit it is intendedThis credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then. To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account. Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balanceWe apologize for any misunderstanding there may have been and respectfully decline compensation for food or other expenses JetBlue's Customer Bill of Rights may be found on www.jetblue.comThe Bill of Rights details the process of the voluntary compensation we offerThank you for choosing JetBlue for your travelWe look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experienceSincerely, Sharon E***Corporate Customer SupportCrewmember *** Tell us why here...We respectfully decline compensation for food or other costs

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to respond to your concernsWe sincerely apologize for
the frustration experienced and that your daughter felt that she was unattended to during Flight # ***
Our Inflight Crews do stay in communication with an unaccompanied minor during the flight and do advise unaccompanied minors to stay onboard for safety purposes while other customers on the flight deplane first and then they are assisted off
We understand how concerning it would be to feel that your daughter did not receive the attention neededAs our apology we have fully refunded the $unaccompanied minor fee to the original credit card it was charged to ending in # for Flight #***The receipt is included belowDepending on your credit card company's procedures the credit should appear on your next statement
REFUND RECORD
AGNT:OFCHCT EMP:PNR: XBRBYC
RFND NBR:CTY:OFC STA:***
NAME:*** ***/*** *** MS
TICKET REFUNDED: ***
FULL REFUND: 13JAN16/***/HCT
FOP:*** AMT: USD
REFUNDED
FARE USD-
Our records do indicate that your daughter was attended to and escorted off the return Flight *** and we respectfully decline the refund of the $fee for the return flight
We again apologize and value you and your daughter as JetBlue customersWe hope to have the opportunity to serve your future travel needs at JetBlue under better circumstances
Sincerely,
Debbie C***
Corporate Customer Support
JetBlue Airways

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms. ***,
Thank you for reaching out to us again about your travel with JetBlueWe are happy to help clarify your questions and concerns
As you were previously advised this is a non-refundable ticket and as such cannot be refunded to your original form of payment only credit issuedAs a customer courtesy your cancelation fee of $will be waived and has been documented for when you call us to complete the processWe issue credit as a gesture of goodwill and as an invitation for you to fly with us againAlthough we're unable to refund Travel Bank credits, you're welcome to allow another family member or friend to use itIf your credit is not used within the year of it being issued it will expireYour travel may be taken after the expiration date, as long as the credit is applied toward a new booking prior to the expirationWe apologize for the inconvenience and disappointment this is for you
If you have any questions about Travel Bank, visit http://bit.ly/nKT44N for helpful information about how to use and manage credits
Our records indicate you have not yet canceled your reservationPlease keep in mind during the booking process, our customers are advised that reservations may be canceled prior to the scheduled departure timePart of JetBlue's booking agreement states "if a reservation made with this fare is not changed or canceled prior to scheduled departure, all money associated with this fare is forfeited." Flights must be canceled prior to departure, so your money associated with your flight will not be forfeited
Because JetBlue does not overbook our flights, we would not have the option of reselling your seat if it is not canceled on timePlease make sure you cancel your flight prior to departure by calling 1-800-*** if you will not be traveling
We hope this additional information helps you ease your concerns and we look forward to welcoming you onboard a JetBlue future flight
Kind Regards,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember ***

My response options are limited so although I accept the response, I am not satisfied By accepting, i'm simply stating that I will be patient and see the process through, however if it is not found and the outcome is not satisfactory, I would like to keep this issue open It was admitted by Jetblue that my bag was never scanned in and I never received the tracking stickers to identify my bag This means they have no idea whether it made the flight or not - it simply vanished I'm furious with the lack of care taken for peoples personal belongings and can easily see that their process must be fixed

This complaint has already been responded to December 8: H-CID *** Revdex.com COMPLAINT/RESPONSE/ CU REMOVED FROM FLT/H-WAS REACCOMMODATED ON DEC FLT ***/DECLINED ANY COMPENSAH-TION/*** CRS 12/

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to address the concerns you've presented, Mr
W***
Per our Contract of Carriage; perishable items that may spoil are not something we coverYou are welcome to review the content of our Contract of Carriage at: http://www.jetblue.com/p/jetblue_coc.pdf
We regret hearing you had a delay with you bags and can only imagine the frustrationsWe've reviewed the previous contact *** and support Debbie and her efforts to invite you back for a better experience with the $*** creditAlthough I am unable to provide you with the compensation you are requesting, I can assure you that your concerns have been heardWe can only apologize if we have not met your expectations in our service to you and if I have been unable to respond to your concerns to your satisfaction
We hope you will continue to work with our baggage team on any interim incidentals and that matter gets resolved quickly for you
Although this may not be the outcome you had hoped for, we do hope to welcome you back onboard JetBlue in the future
Warmest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to provide you with responses and replies from Ms
***Below is the information along with a replyWe do feel this matter is closed
Hello ***,
On behalf of the Corporate Office of JetBlue Airways, we are responding to your recent emailWe will ensure that the outcome of our correspondence will be shared with our Airport and Inflight Leadership as well as our Executive Crew
We regret hearing about the lengthy weather delay many people experienced on February 16thThis was
an exceptionally challenging time industry wide and we recognize the frustrations, based on your
email, were a bit unbearable at the airportWhile delays are inherent to the industry, making sure communication is clear is something we can share with our teams at the Airport and hope this will eliminate poor behavior in peopleWe are sorry this was such a rough day
We appreciate knowing the details of another passenger being careless with stowing sporting gear, even though it may have fit, we thank you for suggesting that JetBlue have our airport or Inflight crewmembers better enforce the bin space stowageWe will forward it accordinglyThe overhead bin is shared space and is not assigned or guaranteedWe regret to learn the items stowed shifted while in transit, and we understand how frustrating this must have been when your husband opened the bin and the other customers items fellWe hope by the time this message reaches you that your daughter is doing well
We are glad to hear once inside the terminal our JFK crew did interveneWhile we are unable to
control how people react or become defensive, we remain hopeful that with a little assistance this
is not something that happens againJetBlue cannot admit liability; however, as a courtesy we've issued each of you a JetBlue credit to use on a future flightWe understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows:
User ID ***
Service Credit: $*** each ($*** total)
Expiration Date: ,
This credit is available for use on future travel with JetBlueThe expiration date is the day by
which a reservation needs to be bookedYou do not have to fly by then
To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account
When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting:
https://travelbank.prod.sabre.com/tbank279/login.do
Our customer's voice is a large part of our daily review and process for improvement and we value
all of the feedback you have shared
We look forward to a time when we can welcome you onboard and we trust that you will have travel
experiences that are exceptional
Regards,
Kelly
JetBlue | Corporate Customer Support
Crewmember ***
Hello Kelly,
Thank you so much for your reply and thank you for the $** creditsThis effort on your end is very much appreciatedMy daughter is thankfully doing fine physically however the whole experience has traumatized her and she does not want to travel on an airplane ever againOf course, she may get over this but I can definitely understand her frustration and anxietyI would most certainly appreciate you forwarding these concerns to the appropriate people and while I know that the overhead bins are not assigned, I find this to be troubling and also inefficientIf passengers would simply use the bins over their assigned seats, it would make boarding and exiting the plane much safer, faster, and efficientYou have passengers seated all the way up in the front who are storing their items all the way in the back and vice versaHence, there are people reaching and walking back and forth through the plane, when they could simply grab their items and goIt just seems like a policy that would make everyone's life easierThere is way too much confusion with the overhead storage as far as I'm concernedThe safety issue is also a major problemEven if this passenger's tennis racquets "fit" into the bin, placing them hastily on top of a suitcase, where they can easily slip and fall, is simply not safeIf he couldn't fit them anywhere else, in all fairness, he should have been forced to check themThe crew on our first flight out of JFK was very strict about adhering to this ruleThey did not allow anyone to place their bags or miscellaneous items in a position that could potentially cause a safety issueThey were also enforcing a rule that no passenger is to place their coats, loose items, or items that are supposed to go under the seats, in the binsThese items take up unnecessary space and slip and fall all over the placeAfter doing some research, I have found that many other passengers have been injured as a result of these overhead storage issuesAbove all, I would like to see some action taken to come up with a better system for storageI don't work in the airline industry so I'm not an expert and don't know if assigned bins are the answer but it definitely seems like a startAgain, thank you for your reply and please look into this and see for yourself what a problem it is becoming
Regards,
*** ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to clarify the charges
On contact *** when you
reached out to us regarding this issue this is what was stated:
Hello ***,
Thank you for contacting JetBlue Airways regarding your recent experienceWe appreciate the
opportunity to assist with your requestWe recognize the frustration that is caused when a seat
assignment is not made or saved during the online purchase process and sincerely apologize
We show that you are scheduled on JetBlue Flight #*** from JFK to Orlando on October 24, seated
in 24B under confirmation code ***On this particular flight, we show that you purchased it
using your TrueBlue points and were only charged $for taxes and feesWe show you are
scheduled to return on JetBlue Flight #** from Orlando to JFK on October 26, On this
particular flight we are showing charges for $in airfare and an additional $for an
upgraded Even More Space Seat in seat 1A
JetBlue does not overbook our flights so each customer with a reservation is guaranteed a seatThe
Even More Space product is an optional purchase, and if core seats are unavailable, it doesn't mean
that you won't have a seat - it simply means the only remaining seats must be assigned at the
airport upon arrival for your flightEven More Space fees are not applied in situations where a
customer has been involuntarily upgraded
We are happy to issue a refund for the Even More Space seat your purchased prior to your flight's
departure if you would prefer your seat be assigned at the airportPlease reply to this email or
contact us at *** to refund this charge if you would like to
We appreciate your loyalty to JetBlue and look forward to welcoming you onboard your flight soon!
Kind Regards,
Alicia
Customer Commitment Crew
JetBlue Airways
Crewmember ***
We support this information and regret any misunderstanding you may have had regarding the message
We appreciate you reaching out to JetBlue and the Revdex.comWe look forward to having you back onboard Monday for your return trip
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Dear ***, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemOn Behalf of JetBlue's
Executive team, we are happy to address your concerns todayWe appreciate knowing that you had requested a refund of the bag fee on separate occasions and then found out that the refund had not yet been processed, and we certainly recognize your frustrationPlease accept our sincere apology. The experience you described is not typical of the customer service standards we work to maintainWe want our customers to receive outstanding customer service each time they fly with usWe truly appreciate you taking the time to share this experience and we will ensure that your feedback is taken into consideration as we evaluate the areas in which we can improve the quality of our service. Our Customer Service Management Team has been made aware of your concerns, and will address any necessary training or coaching.Most refunds post to the account within business days, depending on your credit card company’s proceduresWe show your $refund was sent to your card ending in on August 30, Please let us know if you do not receive the refund by thenIn addition to the refund, and as a token of apology, we've issued a $JetBlue creditYour username is *** and information on using your credit has been sent to the email address associated with your Travel Bank accountIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ.Thank you for choosing to travel with usWe're grateful for each opportunity to welcome you aboard JetBlue! Sincerely, Cherish JetBlue | Customer Support Executive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/