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JetBlue Airways Corporation

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JetBlue Airways Corporation Reviews (913)

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System.   We appreciate you reaching out to...

JetBlue and the Revdex.com regarding service from Aruba to JFK on January 6th. JetBlue did experience weather related delays that did impact our entire operation. As a result of this many of our fair weather destinations felt the impact and we regret hearing the level of service provided was less than stellar.   Our records show all customers onboard flight 1058 January 6th did receive courtesy credits for $250.00 and the following day an additional $150.00. While we recognize these credits will not take away from the experience you had, we do hope you will use them in the spirit intended. We will be sharing sentiments and feedback with our Airport Leadership for coaching and feedback.   We want you to know how much JetBlue appreciates your support, and know that without you and many other valued customers, we would not be the airline we are today. You can be certain every effort will be made to ensure our standard of service meets your expectations in the future.   Kind Regards, Kelly H[redacted] JetBlue | Customer Support Executive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
You made changes to your itinerary and then later, after the change was made and payment for the change was remitted, cancelled the reservation. All monies, less the applicable change fee paid prior to the cancel were refunded in accordance to the gudelines. We regret any misunderstanding of this.
In an effort to honor the integrity of the guidelines we remain consistant with our previous replies and respectfully decline to refund the change fee.
We appreciate the continued follow up and feel we have addressed this concern with accuracy. We hope despite the outcome you will choose to travel with JetBlue sometime again in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because:I was told that I would be refunded all my money back, not a partial amount.
Sincerely,
Rosalind B[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713) we are happy to respond further. We regret your continued disappointment with the canceled flight and notification sent prior the flight based on weather. We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction. As stated, we respectfully decline  compensation for this unavoidable cancelation. We are glad you were able to find transportation that day and look forward to serving you on JetBlue in the future under better circumstances.Warmest regards,KellyExecutive Office|JetBlue

Complaint: [redacted]I have not gotten anything from JetBlue yet in a response, please have them send to me information to my email [redacted]@live.com.Thank You,Rosalind B[redacted]
I am rejecting this response because:
Sincerely,
Rosalind B[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to share information regarding the ticket purchase on...

August 26, 2015. On confirmation [redacted] it is noted that multiple forms of payment were being used. When the second form of payment was declined it is noted the customer was contacting the bank and placed our Crewmember on hold. The call eventually dropped.
JetBlue did send a confirmation of the one person that did get a ticket but noted the second ticketing had still not been completed. The price per person was $466.60. We collected $466.60 on the original ticketing date August 26, 2015 for [redacted] and then never collected the second ticket amount of $466.60 for [redacted] until December 27, 2015.
We regret any misunderstanding. We are respectfully declining the request for any courtesy credits and/or refunds as the ticketing was never completed until 4 months after the original purchase attempt.
We appreciate you reaching out to JetBlue and hope you enjoy the travel to Santo Domingo.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

[redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint System. We appreciate knowing of your concerns from your...

recent travel experience. We sincerely apologize we did not meet your expectations. While we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operation. We are sorry for the inconvenience it was for you when your flight experienced a 20 minute delay. We are pleased to know the flight made up time in the air. Again please accept our apology.We can assure you we work to ensure bags are expedited to the carousel after each flight, and we’re sorry to learn of the added wait you encountered as this oftentimes can happen with international flights. Again we are sorry to know of the added frustration this was for you.We also appreciate knowing you felt that our service was less than professional, and we recognize how disappointing it must have been. We value all feedback and can understand how this experience affected you. We’re glad you shared your experience with us so we’ll have the chance to evaluate and improve. The experience you described is not typical of the customer service standards we work to maintain. We want our customers to receive outstanding customer service each time they fly with us. We truly appreciate you taking the time to share this experience and we will ensure our Inflight Management Team has been made aware of your concerns, and will address any necessary training or coaching. Please feel confident your feedback will be taken into consideration as we evaluate the areas in which we can improve the quality of our service.[redacted], thank you again for your feedback and for choosing JetBlue.Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,We have reviewed this complaint from [redacted]. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online Complaint System. We sincerely apologize for the frustration experienced with your baggage claim and we can assure you that your concerns have been heard to prevent your disappointment from being repeated. You may also contact Central Baggage Services directly at ###-###-####. We appreciate your patience at JetBlue.Sincerely, Debbie C[redacted] JetBlue | Corporate Customer Support Tell us why here...

Complaint: [redacted]
I am rejecting this response because:there was no credit given to me so I'm not sure why the message states I did. Also, I ended up being on flight [redacted] not [redacted]. Delays are uncontrollable and I understand that but customer service is control in their control  I also want a full refund. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I didn't claim the seat didn't recline, it didn't, which can be verified by the passengers close to me and the person who sat beside me, as well as the flight attendant who tried to help. I am sure if they check this aircraft it still isn't fixed or if it is there is a record of it being fixed.  $25 credit for not getting what I paid for a FULLY Functioning seat isn't what I got.  I know airlines don't do the right thing unless they are exposed on social media or the news media, and I trust that they will do the right thing. $25 credit is an insult!
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We regret hearing your bag has been seperated from you and empathize with the...

frustrations. When a bag is lost there are specific guidelines and processes that must be followed. We ask for your patience as the experts work to locate the bag and trust everything is being done to find the bag.
Our Airport Crew should be communicating with you on the attempts to locate your bag and if those attempts fall short you will be assigned a claim crewmember who will then communicate how the process moves forward. Again, we ask for your patience.
We wish you all the best and hope your belongings are located and returned to you soon.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Dear Mr. [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint you filed and are responding through their Online Complaint System. With customer service a top JetBlue...

priority, we appreciate the opportunity to extend a written apology for your difficulty, and respond to your concerns.While we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operation.We understand your frustration with the lack of flight status notifications regarding our flight delay. While we try to notify customers in the event of flight delays, there are times due to operational needs that we aren't always able to do so. Per JetBlue's Customer Bill of Rights, notification may be given in any of the following forms: via jetblue.com, via telephone, flight information display system, airport announcement, onboard announcement, email or text message. We sincerely apologize for any disappointment or inconvenience you personally experienced. We truly appreciate you taking the time to share this experience and we will ensure that your feedback is taken into consideration as we evaluate the areas in which we can improve the quality of our service.We're pleased to see each customer onboard your flight received a $100 credit in accordance with our Customer Bill of Rights (jetblue.com/promise). Travel Bank credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment. If you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, visit http://bit.ly/1JryMa0.JetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines, we are respectfully declining your request for a full refund. Although we must respectfully decline your request, we do hope to have the privilege of serving you again so we have the opportunity to provide a more positive experience. [redacted], we do hope that you will use your credit and fly with us again. We look forward to welcoming you aboard a future JetBlue flight.Kind regards,JeniferJetBlue | Corporate Customer SupportCrewmember [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System.   We regret the circumstances that led...

you to write to the Revdex.com. Our records indicate you were notified of the delay as well as the inability to connect for your flight to Lima, given other alternative options and still chose to travel to Fort Lauderdale. Our records also show you were notified we would not be covering any consequential expenses you may have. We apologize for any misunderstanding of this. Our obligation, per our Contract of Carriage, is to place you on the next available flight with seats. Sometimes, especially with limited flights to a location like Lima, may mean the next day or two. Again, we are sorry for any misunderstanding.   We must respectfully decline your request for reimbursements in an effort to honor the integrity of our guidelines. As a token of goodwill and to invite you back to travel, a JetBlue credit has been applied to a Travel Bank account. We understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended. The details are as follows:   User ID [redacted] Service Credit: $75.00 each ($150.00 total) Expiration Date: January 24, 2019   This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.   To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting:   https://travelbank.prod.sabre.com/tbank279/login.do   Thank you for choosing JetBlue. We look forward to welcoming you onboard again and the end of the month and hope to provide a more positive travel experience.   Kind regards,   Kelly H[redacted] JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by Shanay and are responding through your Online Complaint System. We are sorry to hear that on two occasions of...

travel with her young children on JetBlue she found the customer service unsatisfactory. We sincerely apologize that it appears that we did not live up to our own high standards of service. As a token of apology for the service concerns expresses we have reissued an electronic of $100 to her TravelBank account. The private usage information  has been sent to her by email. Electronic credits can be used towards purchase of another flight on JetBlueWe look forward to serving her and her children onboard JetBlue again soon. Sincerely,  Sharon  E[redacted] JetBlue | Customer Support Executive Offices

Revdex.com/DISCLOSURE:
Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
Thank you for the reply directed at JetBlue. We understand that you have not been satisfied with the answers you have received however accurate they have been. JetBlue only issues TrueBlue points. Hawaiian issues their own loyalty points. Although both airlines offer points for flights flown on either airline, its up to the actual governing body you selected to issue the points and in this case that would be Hawaiian. We encourage you to take us up on the offer to conference a call with them to assist with gaining an understanding on why they were not able to issue the points.
Please call [redacted]) and request the TrueBlue department and we will be happy to facilitate this confence call for you.
Kindest Regards,
[redacted]
Corporate Customer Support
JetBlue Airways

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Lesson learned... Nonetheless, I appreciate JetBlue's prompt and courteous reply.  Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was not able to resolve this through Expedia.  After four long phone calls and talking with the corporate office they said that I needed to resolve it through JetBlue and Turkish.  Expedia said that since JetBlue changed the flight originally it was their responsibility to notify Turkish though they also agreed that Turkish should have been able to see the exchange ticket in the system.  Expedia called Turkish and they suggested I submit an online complaint form.  I had already done that but I resubmitted today after calling Turkish.  The whole point of this complaint was to get you to talk to each other instead of my having to go back and forth between all of you.  I'm asking you to contact Turkish and try and resolve this together.  I cannot see in your systems or understand how these things are supposed to work so it makes it difficult to for me to relay what one company says to the other. 
Sincerely,
[redacted]

Dear Ms. [redacted],
Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to respond to your concerns...

about your recent JetBlue experience and it was a pleasure to speak with you today and help clarify your concerns over the possible double payment.
In reviewing your online change attempt, it appears you were given a price quote on a confirmation, but the payment was never received. While we can see the JetBlue booking was never finalized, merchants do not have the ability to release authorized holds within a customer's personal bank account. Although we're not able to send documentation to the bank, these types of holds typically drop off after 1-3 days in situations where the payment is not confirmed. The timeframe for releasing held funds depends entirely on the issuing bank's policy. We truly apologize for the inconvenience and disappointment this caused you and [redacted].
As a gesture of our goodwill we've issued a JetBlue Travel Bank courtesy credit. We know a credit cannot take back a bad experience; however, we issue compensation as a gesture of goodwill and an invitation to travel with us in the future, so we have the opportunity to provide a more positive experience. The details are as follows:
User ID # [redacted]
Service Credit: $[redacted]
Expiration Date: November 29, 2016
This credit is available for use on future travel with JetBlue and may be used by anyone. The expiration date is the day by which a reservation needs to be booked; however, you do not have to fly by then. To book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment.
If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits.
We value you and [redacted] as loyal JetBlue customers. We want you to know that we want to be your airline of choice whenever possible.
Thank you for choosing JetBlue! We look forward to having the opportunity to serve you in the future.
Kind Regards,
Jenifer
Corporate Customer Support
JetBlue Airways

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I would have gladly have paid $5 extra to ensure that the entertainment service would work, I will accept the two $15 vouchers out of goodwill as well. My return flight home is on Julh 25. I would appreciate receiving the vouchers before then. How will I be receiving them? 
Sincerely, 
[redacted]

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Address: 6322 S 3000 E Ste G20, Salt Lake City, Utah, United States, 84121-6922

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