JetBlue Airways Corporation

To: [email protected]: Email received - Wed 5/3/2017, Contact # [redacted]Dear [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint you filed and are responding...

through their Online Complaint System. We appreciate the opportunity to review your concerns and apologize we have not met your expectations.After review, our records indicate your travel was in confirmation code [redacted] from Orldando (MCO) to Los Angeles (LAX). We are sorry to hear you thought you were upgrading to our Even More Space seat with a fee of $50 each. Although we are unable to issue a refund for a product used, as a gesture of our goodwill for the misunderstanding, we have issued you a $30 JetBlue credit for each seat, a total of $60 has been depositived into your Travel Bank account #[redacted]. Information on using your credit has been sent to the email address associated with your Travel Bank account. If you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment page. If you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ.[redacted], thank you for choosing JetBlue and we look forward to welcoming you onboard a future JetBlue flight. Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

To: [email protected]: Email received - Thu 5/18/2017, Contact # [redacted]Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding...

through your Online Complaint System. Please call 1-800-JETBLUE (538-2583) and request a supervisor and provide your contact phone number to have someone from our Credit Card Department contact you.At this time a new ticket may be purchased with cash or credit card at the airport in your name. You must have matching identification as well.We appreciate your understanding at JetBlueSincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices Tell us why here...

Dear Ms. [redacted],
Thank you for reaching out to JetBlue again. We are sorry to hear you have not been satisfied with the answers and credits you have received. JetBlue works hard to be fair to all of our customers and again, in an effort to honor the integrity of our guidelines, and on behalf of our Executive Crew, we are respectfully declining your request for a refund to your original form of payment.
As we have previously advised you did purchase a non refundable fare. As a gesture of goodwill we have waived the $135.00 cancelation fee and consistent with our guidelines accepted at the time of purchase, the balance went into a travel bank that is valid one year from the original date entered.
We feel that we have assisted you with fairness and to the best of our ability. Although we must respectfully decline any further requests, we do hope to have the privilege of serving you again sometime in the future.
Sincerely,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by Ms. [redacted] and are responding through your Online Complaint System. We recognize your frustration in finding...

your flight departed earlier than the delay time initially estimated. We appreciate that you've shared your feedback with us.In situations where a flight delay is posted, we estimate the new departure time based on the information we have at the time. Although we try to minimize any inconvenience to our customers and provide updates about delays, we also always try to leave as close to the original scheduled departure time as possible.Even when a delay is posted, we recommend staying close to the gate area to ensure easy access to updates and announcements. We are sorry to hear the crew was less than pleasant at the gate as well as onboard your new flight. We are happy to hear you were placed on the next available flight and regret this meant a tight connection to your final destination. Typically we do not offer hotel reimbursements for missed connections as this was not within our control. We've reached out to our JFK crew requesting information regarding commitments to reimburse and have been unsuccessful finding information to support your request; as such, we are respectfully declining your request.We can see that each of you received a courtesy credit for $100.00 when you called and spoke to our crewmember over the phone. The credits were placed in  each of your respective travel bank accounts. We understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended.We want you to know how much JetBlue appreciates your support, and know that without you and many other valued customers, we would not be the airline we are today. You can be certain every effort will be made to ensure our standard of service meets your expectations in the future.Regards, Kelly JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by Mr. [redacted] and are responding through your Online Complaint System. JetBlue flight [redacted] did in fact...

experience 329 minute weather related delay and did not qualify for JetBlue Bill of Rights. We regret the lack of announcements made for a terrible experience. This information will be shared with our airport leadership for coaching and feedback. As a token of goodwill, a JetBlue credit has been applied to a Travel Bank account. We understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended. The details are as follows:User ID [redacted]Service Credit: $75.00 x 2 (150.00 total for you and Elizabeth)Expiration Date: December 29, 2018This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting:https://travelbank.prod.sabre.com/tbank279/login.doWe want you to know how much JetBlue appreciates your support, and know that without you and many  other valued customers, we would not be the airline we are today. You can be certain every effort will be made to ensure our standard of service meets your expectations in the future.Regards, KellyJetBlue | Customer SupportExecutive Offices

Dear [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint you filed and are responding through thier Online Complaint System. JetBlue works hard to be fair to all of our customers and honor the integrity of our guidelines and we are sorry to hear when you called they were still unable to remove the restriction from your account. With the information available to us, at this time we are unable to remove the restriction. Again a new ticket may be purchased with cash or credit card at the airport in your name with the matching identification. We sincerely apologize for the inconvenience this is for you.Thank you again for choosing JetBlue.Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Complaint: [redacted]
I am rejecting this response because: That is 100% not accurate. JetBlue told me I could book a SECOND vacation and then they would "request" with Expedia to move my first dates and process a refund. If Expedia denies again I am now effectively out $8000+ for a $4000+ vacation - which is unacceptable.Why would I trust them with future business when they did not handle my current business with transparency and decency? Additionally I was NEVER TOLD this was non-trasnsferrable and JetBlue cannot provide me any documentation regarding this despite several requests.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I personally contacted jetblue and spoke to the manager Sabrina, she had advise me that I would not receive a refund for the airline tickets that were purchased due to my experience and that fact I would have to seek a refund from the employee Diane A[redacted] who had complete control over my booking due to it was through a buddy pass. Jetblue should not allow their employees control over the booking once it has been booked. I also used my personal credit card through chase bank. I did not authorize Diane A[redacted] permission to cancel my booking with my credit card. Chase Credit have there own rules and regulations that other people must follow as well. What the company jetblue fails to realize, there were four people put at risk. We were held against our own will in an unknown location. I personal do not speak the spanish language to find my way back home. I was also put in a financial burden having to rebook my own separate flights back home even after I had already purchased from Diane A[redacted]. It was a scary and life threatening situation. We went into a state of panic. I suffer from panic attacks and anxiety. JETBLUE needs to adjust there employee polices when it comes to the buddy pass to where it also protects the guest who are flying and who have purchased them for there enjoyment. I have screen shots of text messages from Diane A[redacted] playing emotional threats with the other passengers as well. If we did not comply to her personal needs, we were to find our way back home on our own. I did not agree to drinking at 10:00am in the morning. And things really took a turn. We were trying to be responsible knowing Diane A[redacted] had a work shift that evening, and did not agree for her to be intoxicated during a work shift beng she was a flight attendant. She can put other guest at risk on the up coming flight. I will be more than happy to submit those as evidence against my complaint with jetblue. Jetblue is responsible for there employees actions. They are the ones who conduct background checks. I advise Sabrina the manager that it would be a good idea if they started conduction psychological evaluations when doing the hiring process. All im asking for is a refund for the air line tickets home. I'm not asking much since I was put in danger. I haven't looked into a lawyer yet, but if there is a need to, then I will.
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System.Check in times vary at each airport. Due...

to heightened security procedures, it's important for all customers to check in early. Arriving at 10:10 for a flight that is scheduled to take off at 10:59 did not give Mr. [redacted] enough time to check in with his bags and get to the gate in time to be seated at least 15 minutes prior to departure. Because of the adequate time needed to complete the check-in process, get through security and proceed to the gate area, we have established cutoff times in each airport. To view the recommended time of arrival for a specific airport, visit bit.ly/JBairports. We make every effort to keep our customers informed about the best time to arrive at our airports. The bottom of itinerary states the following:CHECK-IN TIMESFor domestic flights, customers traveling without checked baggage must obtain a boarding pass twenty (20) minutes prior to scheduled departure and customers traveling with checked baggage must obtain a boarding pass thirty minutes prior to scheduled departure. Customers must be present in the boarding gate area fifteen (15) minutes prior to scheduled departure or the posted aircraft departure time. We regret learning that Mr. [redacted] and his family missed their original flight from Long Beach to Seattle. Although we understand and sympathize with his situation, we must respectfully deny his request for compensation for lost vacation time.  We are glad that we could offer him and his family a later flight at no additional charge. Kind regards,Shauna JetBlue | Customer Support Executive OfficesTell us why here...

Dear [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint you filed with them and are responding through their Online Complaint System. We appreciate the opportunity...

to assist you with your request. Our records indicate you reached out to us on October 6, 2016 to cancel your travel as you stated your scheduled hotel would no longer be open due to Hurricane Matthew. We did waive your cancellation fee and put your full fare paid of $166.27 into a travel bank account without any cancellation fee as a customer courtesy.Our records further indicate you reached out to us on multiple occasions after this cancellation requesting a full refund. While your flight no longer qualified for a Zika stated refund we have extended the courtesy to you as a gesture of our goodwill.We have now issued a $166.27 refund to your original form of payment, credit card ending in [redacted], with receipt #[redacted]. Depending on your credit card company's procedures, this posting should appear within 7-10 business days. Please contact us again if you have not seen it by then.We hope this courtesy helps ease your concerns and we invite you to please review detailed information about the cancellation guidelines applicable to your ticket purchased for future travel, please visit http://bit.ly/1ON2F6n. [redacted], thank you again for choosing JetBlue. Kind regards,JeniferJetBlue | Corporate Customer SupportCrewmember [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. We regret that the schedule changes made...

by JetBlue have generated some inconvenience for our customers. We can only assure that these changes are in accordance with our original agreement or our Contract of Carriage, and we make every effort to accommodate our customers as needed. We are happy to make one change in a reservation with no additional charges. There may be charges for additional changes requested by our customers. Perhaps the following information may be helpful in understanding why schedule changes happen that are not for immediate circumstances:JetBlue is continually adding new services and routes and we need to adjust other flights in order to make space available for the new additions. We regularly incorporate new aircraft and destinations into our system. As we do this, we sometimes have to adjust our existing schedule to accommodate these changes. One of JetBlue’s main goals is to be an on-time airline. When a route does not meet our on-time performance goal, we owe it to our customers to find a better slot or schedule in order to get them to their destination on time. Seasonal adjustments to our routes create schedule changes. If there is a misconnection with another airline, it is imperative we re-accommodate the customer on a valid connecting or non-stop flight when they call. We also notify customer when our airline partners make schedule changes to itineraries ticketed on JetBlue stock. We are glad that we could find a schedule that works for this customer and although he remains unhappy about it after accepting it, we do not offer any kind of compensation for this situation.We look forward to welcoming his wife onboard in February for an enjoyable JetBlue flightSincerely, Shauna JetBlue | Corporate Customer SupportCrewmember [redacted]Tell us why here...

Dear Ms. [redacted],
Thank you for reaching out to JetBlue again. We are sorry to hear you are still unhappy about our response and your experience.
We know everyone may be affected differently by what happened and regret to hear you feel the $200 credit issued is not satisfactory. Again, we sincerely apologize for your inconvenience; however, we trust you will have a new and positive experience on your JetBlue flight for December 31, 2015.
Sincerely,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to offer information regarding flights [redacted] and [redacted] with...

service to and from Long Beach and Salt Lake City on February 14th and 18th.
We regret the circumstances of this complaint and empathize with the frustrations experienced when the flights were delayed. Weather impacts all airlines differently depending on their flights, paths and schedules. Weather in one city may cause flight disruptions that also have a ripple effect for one airline, while other airlines may not be affected as much. We operate in one of the heaviest trafficked air corridors in the world and when storms hit this region, it impacts a large volume of our flights.
We have a team dedicated to making the decision which delayed or canceled flights will receive compensation in accordance with our Customer Bill of Rights. Although your flight didn't qualify for Customer Bill of Rights compensation, and we are respectfully declining your desired outcome, as a gesture of goodwill, we've issued you a JetBlue Travel Bank credit for $[redacted] each and placed the entire balance of $[redacted] in Dr. **'s travel bank account attached to profile [redacted]. The confirmation has been documented and no further courtesy credits will be extended for the weather related events.
This credit is valid for one year from the date of issuance. Visit http://bit.ly/1JryMa0 for helpful information about how to use and manage your credit.
We appreciate you reaching out to JetBlue and hope you'll have an opportunity to use the credit for future travels.
Warmest Regards,
Kelly
JetBlue | Corporate Customer Support
Crewmember [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by Ms. [redacted] and are responding through your Online Complaint System.   We regret the circumstances that led...

you to write to us and apologize the level of service did not meet your expectations. We can imagine how frustrating this must have been. We will be sure to share your sentiments with our Inflight Leadership regarding your request for juice.   We are respectfully declining your request for a refund or credit of $705.00. On contact ID [redacted] a crewmember issued you a $50 credit, as an additional gesture of goodwill a credit for $75.00 has been placed in your account. You are welcome to use this credit to travel again, or allow anyone to use the credit.   We appreciate you choosing JetBlue, Ms. [redacted] and hope to welcome you back onboard JetBlue. We trust future travel experiences will be exceptional.   Regards,     Kelly H[redacted] JetBlue | Customer Support Executive Offices

Hello,Their solution is simply having a conference call with Hawaiian explaining why I did not get the credit.  These are rules they arbitrary make AFTER I have already flown with them with reasonable expectation of getting Hawaiian Air miles.  If I knew I wasn't going to get the miles and had reasonable way to know this, I would have flown with another carrier from LAX.  That is why this is so upsetting.  And they had ample opportunity to inform me that a flight would NOT be provided FF miles for this specific flight when I inputed my HA FF mile #.  Based on the cost, I cannot imagine the fair would not qualify.I also have email trails of my correspondence with them. First calling only to be told to wait two weeks.  Then they state the time period elapsed, but I need to contact Hawaiian.  When I contacted Hawaiian Air and was told that they would not provide credit, I requested them to contact Hawaiian on my behalf to provide a credit.  Then on the third call, they simply stated that the flight did not qualify for credit.At this point, a fair resolution would be for JetBlue to:1) Compensate Hawaiian Air per their agreement on providing the miles as promised and pay me $100 for my time wasted. 2) Refund my entire fair completely .I believe that is fair resolution based on the aggrevation level I had to endure.  It truly does feel like this is almost a deliberate plan on their part to breach their obligation by giving consumers run around hoping that majority of customers in my situation simply give up.Please forward this email along with my last one.  I have specified the amounts which I feel represent a reasonable settlement.[redacted]

Complaint: [redacted]
I am rejecting this response because:
The only reason why I had to use the Credit was because there was a death in the family and we had to rush to the Dominican Republic and you can go ahead read the notes on it. If it wasn't because of that I wouldn't have used it. The way the email was written it sounded so sarcastic, but it's alright I will just share the response on the social media and on Channel 41"A tu lado" to show how much JetBlue cares about their customers.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not want jet blue credit! I would never use that credit because I will never ever fly jet blue again. I would be out of my mind to fly jet blue. I think I might just raise awareness for other people this too unfair. Funny things is we had no turbulence and when we took off there was zero winds!!! I am rejecting this I do not want it will accept your jet blue credit!  Instead I'm going to start on my social media  to raise a lot of awareness! 
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System.We are sorry to hear of your continued disappointment; however, as we previously advised debit memos are managed according to the Travel Agency agreement an agent agrees to when they become a JetBlue ticketing agent. Travel Agents must adhere to the guidelines as established in the regulations or debit memos will be applicable and are non-negotiable. Please feel free to stay in touch directly with the department who has issued the invoice and is seeking payment. Thank you for your understanding. Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:We appreciate the opportunity to state we have a great feature on our website that...

allows customers to search for the lowest available fares. Simply visit jetblue.com/bestfarefinder to get started:http://www.jetblue.com/bestfarefinder/You may also see our latest deals at jetblue.com/deals. Click the pencil icon at the top of the page to select your departure city for the very best pricing in your market.Since all fares are subject to change until purchased and we are an instant purchase airline, we are unable to honor the request being made. We hope you can take advantage of our best fare finder to locate a fare that may work favorably for your unaccompanied minor travels. We appreciate you considering JetBlue and hope we have an opportunity to serve you in the future. Kind Regards, KellyJetBlue|Corporate Customer SupportCrewmember [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] are happy to address her concerns. We sincerely regret she and her fiancé have not been able to...

enjoy the inflight entertainment for their flights. We encourage our customers to let us know in a timely manner so credit can be issued. We can be reached by writing to [email protected] We are also sorry for their disappointment with our customers service. As a gesture of goodwill, we have issued them each $45 ($15 for each flight) and $50 for customer service to their Travel Bank accounts. The details are as follows: User ID #[redacted]                 Service Credit: $95 each $190 total Expiration Date: January 20, 2018   This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.   To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting:   https://travelbank.prod.sabre.com/tbank279/login.do   We look forward to welcoming the on JetBlue again soon. Tell us why here...