J.G. Wentworth Home Lending, Inc.

I pursued a home mortgage through J.GWentworthFor weeks, I was repeatedly told that the closing was on scheduleAs we approached the planned closing date, I was told that "one more thing" was needed to finalize itThe "one more thing" varied by day, and the situation was never resolvedMy settlement lawyer finally said he couldn't take the constant last-minute rescheduling, and he arranged for us to speak with another lenderBecause of all of the delays caused by J.GWentworth, my husband and I incurred expenses including an extensive, unplanned hotel stay of more than $5,000, an appraisal fee for an appraisal we couldn't use, late fees from vendors, and moreDetails are in the files provided
NOTE: I have more supporting documentation, but the website only allows upload of one document

January 12, *** ***The Revdex.comRe: Case number ***: *** ** *** Loan number: *** Dear ***
***:This letter is in response to your correspondence dated December 11, 2015.Our records indicate we responded to a complaint filed by *** *** with the Consumer Financial Protection Bureau on November 16, which provided an explanation of what had occurred, gave details of the payments received and the action taken A copy of our response is enclosed In follto the response, it is our understanding that *** issued a check to reimburse the borrower for the property inspection fee that was paid.*** *** contacted our Customer Service Department on December 2, 2015, and informed us that only one payment had been received by *** The representative with whom the borrower spoke initiated research as our records indicated that both payments had been sent to *** Our research has confirmed that the wire transfer was received and applied to the borrower’s loan; however, our previous letter incorrectly identified that the check sent via *** had cleared our account We had found that this check remained outstanding and the process was initiated to stop and reissue the payment.The check sent in November 10, was replaced by check number *** in the amount of $1,and was sent via *** to *** on December 28, This check was received by *** on December 29, and the check cleared our account on December 31, 2015. Should you have questions regarding this matter, please contact me at ###-###-####.Sincerely,Robert M***Office of the President Administrator

I just financed a home w/ JGWThey delayed the entire process and then had the nerve to charge me for rate lock extensions at $300+ eachThe entire process was the worst experience I have ever been throughOnce they already have your application fees and the process is underway you are stuck using them no matter how bad it gotIt was a total nightmareI would not recommend them to anyone

I read the reviews which seem to be mostly negative before I went forward with JG Wentworth on refinancing my homeThe reason I chose JGW is because I compared many banks and the interest rates all would give meJGW saved me over $a month on an $86k loan compared to other banksI was skeptical because of the negative reviews on here however, I proceeded with JGWI had the best experience of my life with any mortgage loan and I've had a fewI dealt personally with Max V** *** and he was greatVery professional and pleasant to work withUnderwriting requested additional paperwork thru the process and I closed with a low interest rate, in about days,, I will highly recommend JGW and plan to use them again in the future if I have the need Way to go JGW!~

Our loan officer was amazing but at soon as we closed on the loan the trouble began The account number on the payment coupon for our first payment provided by J.GWentworth at closing had the account number of our old mortgage loan that was with a completely different company Our first payment could not be connected to our loan, obviously, as the account number was wrong It took weeks and countless hours on the phone to correct the situation during which time we received letter after letter from their collections department, even after being told a hold was placed on our account to stop any communications regarding collections The delay in resolving the matter created a snowball effect for subsequent paymentsNot once did J.GWentworth initiate contact to try to resolve this matter, even in response to receipt of requested documents or to tell me the payment had been located and applied I continued to receive collection letters even after being assured by a servicing supervisor in writing that my account is completely current J.GWentworth was not going to apply my payments correctly, calculate interest correctly, or waive late fees until I demanded they do so They also paid my homeowners insurance even though it had been paid at closing which caused my escrow account to become negative

Tried to pay multiple times for Aprils mortgage but it won't go thru I do it the same way every month and never had problemCalled multiple times and got the run around BIG time First girl said routing # was wrong so bank denied-nopeSecond one said it would show up on my bank account as pending right away as I wasn't sure since this has never happened-nope, not itThird girl didn't know anythingCalled again after my bank ***, contacted me to ask if they use telecheck because if they do *** doesn't participate in that serviceThe girl had no ideaI asked for supervisor, put me on hold, came back on and continued to ask me questionsTold me all kinds of crazy stuff, like I paid on principle in March and it went toward May when I'm just trying to get April paid before it's considered lateShe was all over the place with what was going on, told me I was confused but when I repeated what she had said - I'm writing all of this down - she giggled and I told her she was th

I was scammed by the company and its representative (Frederic *** R*** NMLS #***) when I was closing on the property purchase
I was promised (in written form) a discount points match
The company added a lock extension to my closing disclosure that I never agreed to
The company stated on the closing disclosure that the credit issued by a seller was to cover the lock extension when-in-fact the company was made are by myself, my attorney, and my real estate agent that the money was intended for repairs on the property in order to comply with the signed contract
I was promised that all of these issues will be taken care of come closing date and will be resolvedOn the closing date, I found out that the final closing disclosure was not corrected for the issues but also included an additional charges for lock extension My attorney made a call to the representative but was told that there was nothing that will be done to address the issues

J.G. Wentworth Home Lending. I am representing an owner of a home, a VETERAN that served our country, in the short sale of their home. Let me start with J.G. Wentworth has been very unhelpful during the entirety of this transaction. They have a viable contract in their possession that meets the terms of what they were asking to net out of the deal and they are rushing to foreclose on this Veteran and his family! The VA has even gotten involved since they are backing the loan on this property in Stafford County, Va, and has asked twice for an extension of 60 days on the foreclosure and J.G. Wentworth will not even acknowledge an official from the VA with this request! The veteran and his family has jumped through every loop that this bank has asked them to do. Getting paperwork back the same day as requested. Why are they rushing to foreclose on the owner when they have a contract in place that is exactly what they asked for? Why do they make the process so long and tedious by using fax machine? Why do they take 48 hours or longer to acknowledge any paperwork sent to them? They drag their feet through the entire process. but now they can rush to foreclosure. This is a slap in the face of this Veteran and his family. This was their dream home, their forever home! He had his body broken down through service for our country and this is the best they can do? Veteran has a special needs child as well.

Complaint: [redacted]
I am rejecting Westar's response because the company is still reporting negatively on our credit and mailing bills for an unpaid balance of $30, 000.  No one from the company contacted us to address any concerns or to ensure they were resolved.  It took 40 days to receive a response in the system yet we received a letter saying we would have a response in four days.  In the meanwhile, all of our access to our account information was removed and, when we contacted the company on 15 JUL, we were told our loan was transferred to their sister company for handling and none of our information was accessible by Westar Mortgage.  Prior to our reaching out to them, we received no notification or update of the transfer and we have no way of tracking the status of our loan at this time.  Until the status of the modification is confirmed (closed, processed, etc.) and our monthly payments (the $3K a month that we make ON TIME is going unaccounted for!!!) are reflected accurately on our credit, I do not believe my complaint has been resolved.Regards,
[redacted]

[redacted], Regarding this complaint. The loan modification was completed and put in place. The borrowers request has been met. Please contact me if you have any further questions. BestChief Compliance OfficerWestStar Mortgage Inc. (NMLS 2925)3350...

Commission Ct.Woodbridge Va. 22192

[redacted],
'Times New Roman', serif;">Regarding [redacted]. We have refunded her appraisal fee as was requested. While we do not agree that WestStar miscommunicated, we , still have fulfilled the borrowers request.

I had to refinance my house due to a divorce. I decided to refinance my conventional loan to a VA loan and made the poor decision to use WestStar Mortgage. They had gotten good reviews online, offered me the best rate, and were veteran owned. I should have stuck with USAA. Chris B[redacted] (NMLS 2925) was my loan officer and Maureen S[redacted] was my processor. I first spoke with Chris in early March, when he indicated the loan would close within 30 days. My loan did not close until 02 July. In spite of some complications, it took entirely too long to close due to WestStar’s incompetence and lack of communication, and failure to plan ahead.
Rather than provide a list of required information up front, I was asked for items a few at a time. I’d submit paperwork and Maureen would come back with more required documents or asking for documents I had already submitted. Some documents had to be handwritten and scanned in. Maureen waited several weeks before notifying me that they were illegible. WestStar received my VA Letter of Eligibility but waited several months to realize that it was incorrect. We then waited several weeks for the VA to update it. Maureen also asked for things that did not even exist – such as a water test for my septic system. I wasn’t told to provide a water test (it was supposed to be for my well) or a termite inspection until several weeks into the process. Neither Chris nor Maureen could tell me the criteria for the well water test – just that one was required. As a veteran owned company, I would expect the employees to be well versed in the requirements of a VA loan.
During this process, my last name changed due to my divorce. I mentioned this to Chris during our initial conversation, who said I’d only need to submit my divorce decree to update documents. When I submitted it, Maureen requested my updated social security card and driver’s license. Chris then chimed in to say that was standard practice. Both were often unresponsive – I frequently had to send the same email twice to get a response and questions were often ignored. There were also long periods where I’d hear nothing from WestStar and have to email (usually twice) just to get a status update.
Since WestStar drug this process out and failed to address all issues early on, my documents expired. I went through the same process again – Maureen emailed to say she needed certain documents again. I sent those and was asked for additional documents. I got a call from my credit monitoring company that there was activity on my credit. It turned out that WestStar had pulled my credit again. I was sent an updated HUD-1 and realized that WestStar had increased my interest rate without notifying me.
I sent an email to Chris asking for an explanation and a solution on getting me the interest rate I was promised. While I understand interest rates are locked in for a certain period of time, since it was WestStar’s fault the mortgage wasn’t closed on time and not mine, I should not have been penalized for their failures. Chris responded to my email with a vague, canned response. I then contacted Mike P[redacted], head of loan officers. He spoke with Chris and came back with a vague answer about how the VA had taken awhile to update my letter and there were other complications. He did not take any responsibility for his loan officer or processor screwing up. However, he did agree to lower my rate and give me a credit. Since I was basically backed into a corner at this point, I accepted the compromise. It was not the original deal I had been promised, but I had already put money out and a LOT of time.
I was told that I would be given an opportunity to review my HUD-1, with the corrected loan terms, before my closing. Chris went on leave several days before my closing and I never got a copy of the HUD-1. Chris had told me months before closing that no cash would be due. When I arrived at closing, I was told that I owed money and needed to write a check. Of course, because I had no knowledge of this, I did not have my checkbook on me.
I emailed Chris immediately after closing to ask why I never received the HUD-1 and why I wasn’t notified about the cash due. Of course, I never received a response from him. However, David J[redacted], the standby for Chris, called me within a few hours of my email! This is something Chris never did, no matter the issue. Although there was nothing he could do, David was genuinely helpful and explained they attempt to balance the loan as closely as possible, but it’s not always possible to come to $0. Chris only told me no cash would be due – period. I now believe that the issue was not entirely with WestStar but primarily with the loan officer and processor assigned to my refinance.
It was a frustrating process working with WestStar Mortgage. I had expected better treatment from a veteran owned company and was sorely disappointed. I have to question whether they purposely drug things out to charge me a higher interest rate.

Regarding the following complaint, please furnish me with the loan officers name, the other borrowers full name, and when this transaction was to take place.
Thank you

I am in receipt of this complaint.
I personally will investigate and mitigate.
Oscar A[redacted]
Date: Thu, Aug 25, 2016 at 4:27 PMSubject: Mr [redacted].To: [redacted] <[redacted]> Mr. [redacted], My apologies. We...

researched the issues with Mr. [redacted]. We prepared a letter to send to him, only to disclover he paid off his loan. We fully intended to ensure that his payment was corrected. Thank YouOscar A

I used the Costco mortgage program with JG Wentworth. My advice for everyone is to stay far far far away from them. They do not know what they are doing. Incompetence up and down the chain of command. They cost me thousands as a result of their incompetence, and just said it was a "learning experience." Do no use Uriel S[redacted] as your loan officer. Stay away. They don't under the simplest of loan rules, and don't bother to train their employees.

March 13, 2015
Revdex.com Complaint
[redacted]
Watertown CT. 06795
class="MsoNoSpacing">
This matter has been duly investigated at the Loan
Officer,  and Branch Manager level by the
Chief Compliance Officer of WestStar Mortgage Inc.
This transaction was initiated a cash out refinance,
paying off a first trust and two other liens. The appraisal showed a value less
than anticipated. The consumer noted that the two other liens were secured by
the property. Operating under this information subordination requests were made
to one of the lienholders. During this period never once did the processor,
loan officer or the branch manager instruct Mr. [redacted] to not make his
mortgage payments, nor his other two loan payments. It is never the Loan
Officers election to counsel a borrower to not make a payment.
Upon discovery of the late mortgage payments, WestStar
was unable to proceed with the transaction.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I'm happy to share these emails with the Revdex.com as well.
Regards,
[redacted]

Oscar A[redacted], personally spoke with [redacted] on the phone the day the complaint was made known to J.G.Wentworth Home Lending, Within 24 hours Servicing personnel called [redacted] and explained how to make payments, the use of the web site. And that Monthly statements are available and not...

coupons.
[redacted]s needs were met. I apologize for the confusion.  Customer Service Sr. personnel were notified of the issue [redacted] raise.
Oscar A[redacted]
Sr. Vice President Compliance
J.G. Wentworth Home lending, Inc.

May 6, 2016[redacted] Dr. Waterford, Ml 48329Re: Loan Number [redacted]Case number: [redacted]Dear Ms. [redacted]:This letter is in response to your April 11, 2016 correspondence to the Revdex.com regarding payments which were submitted for the April 2016...

installment and the level of service you received.Your loan transferred from our corporate office to our servicing center in Ewing, New Jersey effective September 18, 2015. While we acknowledge when your loan closed an escrow account was established for the purposes of disbursing funds for homeowner's insurance premiums and real estate property taxes, the information provided to our servicing center indicated your payment was as follows:Principal and interest: $1,234.12 Hazard insurance: $54,96 Total $1,289.08As a result, your monthly payment amount did not include the collection of property taxes and your monthly installment decreased from $1,420.86 to $1,289.08. Additionally, the mortgage statement dated September 22, 2015, which was mailed to your address of record advised that you please review your bill for accuracy. Since we were not informed of the discrepancy, we continued to bill you for the amount of $1,289.08.Our records indicate on March 28, 2016, you initiated a payment in the amount of $1,499.16 utilizing our mobile website application to satisfy the April 2016 installment. The electronic presentment was returned on April 1, 2016, as your bank identified that the bank account number was invalid. A letter dated the same day (copy of the text is enclosed) was sent to her mailing address of record informing her that bank had not honored the payment.The transaction is not complete until the funds are received and applied to the loan. If incorrect data is entered, or funds are not available, the transaction is voided. Please note: the mobile payment feature does not automatically populate any fields; the data in all fields must be manually entered by the user. We have enclosed evidence of the transmittals to the Federal Reserve initiated on March 28, 2016; take note of the bank account number associated with the transaction as it appears your loan number was entered in place of your bank account number.On April 9, 2016, you initiated a payment in the amount of $1,499.16 utilizing our mobile website application to satisfy the April 2016 installment. Our online system informs borrower's thatpayments submitted on the weekend will be processed on the next business day. As a result, your payment posted to your account on April 11, 2016.Our records indicate you initiated three additional payments of $1,500.00 on April 11, 2016. Consequently, we are unable to draft a multiple payments on the same day. The following is a breakdown of the payments which were made for the April 2016 monthly installment.Date Initiated Date Posted Amount Application March 28, 2016 || March 28, 2016 || $1,499.16 || Returned April 1, 2016April 9, 2016 April 11, 2016 || $1,500.00 || April 2016. Installment w/ additional principal April 11, 2016 April 11, 2016 || $1,500.00 || May 2016 Installment w/ additional principal April 11, 2016 April 12, 2016 || $1,500.00 || June 2016. Installment w/ additional principal April 11, 2016 April 13, 2016 || $1,500.00 || July 2016 Installment w/ additional principalOn April 14, 2016, we received a request to have $3,000.00 returned to your bank account. The process to return the funds was initiated on May 3, 2016. Please allow 3 to 5 business days for the funds to be returned to the checking account which was drafted.We note that you attempted to resolve your concerns several times with representatives in our Customer Service Department. We would like to offer our apology if any of our representatives made you feel like you are not a valued customer of ours. We take customer service seriously and expect our employees to address customers professionally and courteously. We appreciate your feedback regarding the assistance you received on the telephone and regret any difficulty you experienced as this is not the level of service we strive to provide.Enclosed are copies of all aforementioned documents. Should you have any questions regarding this matter, please contact me at ###-###-####.???Sincerely,

Mr. [redacted], My apologies for not the delay in updating the status of this complaint on the web site. We have spoken to the borrower and explained the rationale for the declination. The appraisal came in lower than expecte3d, Mr. [redacted] increased the balance on his...

subordinate financing. This required that the borrower bring monies to closing to curtail the second trust balance. We have refunded the borrowers appraisal cost. The borrower is satisfied with our explanation and refund of monies spent. Thank youBest, Oscar F. A[redacted] Chief Compliance OfficerWestStar Mortgage Inc. (NMLS [redacted]Woodbridge Va. 22192