Jidd Motors Inc.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was also contacted by *** and was informed that he had spoken with the owner of the dealershipWe have set up a date to take the vehicle in
Sincerely,
*** ***

Hello ***, the car you purchased was in "As Is Condition" and you were aware of this fact when you purchased the vehicleWe tried to help you resolve the issue however you were not satisfied with the service and therefore we suggested that you take the vehicle to another mechanicWe are not
liable for any issues since this was sold in "As is condition" and you had no warranty on the vehicle. Best Regards,Jidd Motors

Hello Johnell, Thanks for coming into the dealership so we could address your issuesPer your request we have switched you into a different vehicleThank you for your cooperation and thank you for your business. If you have any questions please feel free to reach out to our
General Manager Sean at ###-###-####. Best Regards,Jidd Motors Team

Complaint: ***
I am rejecting this response because:Their buyback program/return policy contains a 10% restocking fee, ($7,000) plus shipping and other expensesAgain their response, although seemingly conciliatory, is really a big profit motive and unfair consumer sales practice and unacceptableFurther, I have had two dent removal business examined the car and they can not remove the dent on the rear left quarter panel because of the location and the depth of the dentThere is also paint damage in that areaIt can only be repaired properly with repairing and repaintingThe same goes for the right front fender which is scrapped along the right fender and covers an area of about inches and extends onto the front bumper and their is a torn wheel well cover in that area and a side wall slashed tireThese areas can not be touched up or buffed outAnd, I have Mitt Motors text whereby they enticed me to accept the car in the condition it was on 1-15-by promising in writing to have all damage noted on the bill of lading repaired at *** ***, a certified *** body shop.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Traci, we need you to come in to the dealership so you can sign the new contract as your deal was not fundedPlease contact our General Manager Sean at ###-###-#### and he will address the issues with the car. Thank you for your support and understanding. Jidd Motors Team

As good faith we are willing to refund the customer $for his troublesPlease accept our sincere apologies and wish you the best of luck. Best Regards,Adam ***

Hello Laquita, as previously discussed we will be running this claim through the warranty company and await their inspection response. As with any warranty work It has to be approved by the company, if approved we can proceed with the repairs if not you will have to pay for the repairs
We should know more next Thursday as to the outcome and we will notify you. If you have any other questions in the interim you may contact our service department at ###-###-####. Thank you,Jidd Motors Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 12, 2015/06/15) */
We received the complaint on *** *** and we are willing to keep our customers happyWe did several calls to the phone number provided by the customer and never got an answer, we left numerous messages to contact our service department
and until today no calls from her
The owner *** *** would love to talk to her, please contact me as soon as possible and we will do out best to keep customer happy
Sincerely,
*** ** ***
Office Manager
Initial Consumer Rebuttal /* (3000, 14, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received one call from Jidd since this incident occurred, my telephone number is XXX XXX XXXXI have not received ant reports of any technical difficulties with my phone as I am a nurse and have to have my phone on me alwaysCan you please provide me with the number you have?
Final Business Response /* (4000, 21, 2015/09/17) */
previously we repply this complaint offering our services from our service department to check what is still wrong with the vehicle of Ms ***, customer came to our premises vehicle was checked and agreement was settle
Final Consumer Response /* (2000, 23, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Jidd refunded me the amount I was owed back in July

Hello ***,Please accept my apologies for your recent encounter with our customer service representativeThey were simply reaching out to customers who's leases are expiring and offering to buy out your lease as we're constantly looking for vehicles to purchaseThe lists we use are obtained
directly from *** credit bureau and used within their guidelinesWe will remove you from our list and you will no longer receive any phone calls or emails. We apologize for the inconvenience and wish you a great day. Best Regards,Jidd Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 16, 2015/09/17) */
When a customer send an email inquiring a vehicle through our website personal information is not requested, but when an application is fill out completely with personal information and security question we ask maiden name and all is provided
customer is consider that is applying for a loanWe dont have access to delete inquiries from customers that apply for loans through our website
Initial Consumer Rebuttal /* (3000, 18, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve the issueThe problem is that my credit was ran PRIOR to my consent being given and verification was made by *** Motors to meNot only did they run my credit, they submitted my background to multiple lenders resulting in multiple hard inquiries to my report

Hello, we apologize for any inconvenience this might have caused you, we are issuing a immediate refund and you will have it shortly. Thank you for your patience and understanding.Jidd Motors Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Tyler ***

Jidd Motors would be happy to help Mr*** with regards to the "noted" damage that was on our Bill of Lading at delivery. We explained the he could return the car here for minor touch up and ding repair at our facilityIf this is not acceptable to him he can also return the vehicle as per
our return policy. The car will not be repainted as is the customers requestHe purchased a used vehicle not a brand new unit. There is bound to be some minor cosmetic damage on a pre-owned vehicle

Hello Traci, we have got you a new contract and squared everything awayIf you have any other questions or concerns please feel free to contact our General Manager Sean at ###-###-#### and he will be able to assist you. Sorry about the delays and thank you for your patience. Best Regards,Jidd Motors Team

Hello? Laquita, we are in the process of fixing your vehicle and will let you know as soon as it's been fixed.? Thank you for your understanding and support.? If you should have any further questions you may contact our service department.? Best Regards,Jidd Motors Team

Please be advised that this case has been turned over to our attorney's to resolve the situation since we have not received full cooperation from your side.? As stated in our previous communication we urge you to come in to the dealership and straighten this out before legal proceedings start.? Best Regards,Jidd Motors Team