Jidd Motors Inc.

Hello Shaquille, the vehicle that you purchased from us was never funded by the bank because you provided information as to your job so the bank could not fund the deal.? When you came in to the dealership you were suppose to have a qualifying interview with the bank which you failed yet
again.? You drove our car and put miles on the vehicle at which point we would have to charge you $per mile that you drove which would exceed your down payment of $At this point you owe us $500.? If you can get your employer to validate? your place of employment and your income we can get you approved so you can get the car you were trying to purchase.? If you have any questions please contact Nick our General Manager ###-###-####.? ? Best Regards,Jidd Motors

Hello Charles, we understand that you have questions/concerns in regards to your purchaseIt's best that you bring in all your paperwork so we can review it line by line and resolve all of your concerns.? When you come in please see Sean our General Manager and he will be able to assist you in
resolving your issues.? ? Best Regards,Jidd Motors Team

Informed *** to bring the vehicle into the dealership so we can diagnose the p***lem and help in resolving the issue? *** will let me know the date he can bring the vehicle back to our dealership so we can help resolve his issue.? Thank you,***Customer Relations Manager

The Illinois Secretary of State Office does not require the odometer reading on vehicles over ten years of age.? We provided Mr*** with the ***? information he refers to in his complaint.His deposit was refundedI believe this case should be closed.? ?

Hello, the car you purchased came only with one keyWe have contacted the auction but they never received the second key for it.? The car you purchased is pre-owned and it did not come with they second pairIf you would like we can order a second key and split the difference in cost or you
may go to a *** dealer and order one there.? Thanks,Jidd Motors Team

We have had communication with our customer.? We? are reimbursing him for the time? that he was not able to drive the vehicle due to registration issues

Initial Business Response /* (1000, 8, 2015/09/17) */
Refund was done and sale was cancelled

this lette is in reponse of the complaint for Michelle *** *** on the Bmw 7Series, as the customer explained at the time of the sale Jidd Motors only offered body and interior warranty, options were explained and declined, as a customer satisfaction vehicle was fixed where customer
only paid a portion of that, Adam *** took care of the other expenses, we are willing to check the car again and check why the light is coming up could be something not related with the transmissionMs *** is welcome to bring the car at anytime for a diagnosis

Good afternoon Mr ***,
We apologize for the misunderstanding, a check was cut for the reimbursement of the charges you mentioned, check#*** was sent to *** *** dealer services on 09/22/for the full amountIf you have any questions please do not hesitate to contact me at
***
Sincerely,
?
*** ***
Controller
Jidd Motors

Per our conversation, this deal has been cancelledNo further action is required on your part.? Best Regards,Jidd Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Johnell ***

There was a delay in the Warranty company processing her adjusted policy however this has already been addressed and the customer has the required 100,warranty.? Customer validated that everything has been resolved to her satisfactionWe apologize for the length of time that this took to
resolveThank you for your support and understanding.?

Hello ***, per our conversation please send over the mechanic estimate to ***@jiddmotors.com, ***@jiddmotors.com, ***@jiddmotors.com so we can look this over and decide the best course of actionThank you for your ongoing support.?

We are in the process of refunding your Gap insurance of $500 and per your request you're keeping your extended warranty. We apologize for any inconvenience and thank you for your patience.  Jidd Motors Team

Mr. [redacted] and the Dealership have resolved complaint ID [redacted]. He has purchased another [redacted]-Benz and is very happy with the exchange made. His new purchase is a 2014 [redacted] VIN [redacted]. tHIS TRANSACTION OCCURED ON 2/18/17 .

Good afternoon Mr [redacted],
We apologize for the misunderstanding, a check was cut for the reimbursement of the charges you mentioned, check#[redacted] was sent to [redacted] dealer services on 09/22/2016 for the full amount. If you have any questions please do not hesitate to contact me at...

[redacted].
Sincerely,
 
[redacted]
Controller
Jidd Motors

We have had communication with our customer.  We are reimbursing him for the time that he was not able to drive the vehicle due to registration issues.

As good faith we are willing to refund the customer $750 for his troubles. Please accept our sincere apologies and wish you the best of luck. Best Regards,Adam [redacted]

Complaint: [redacted]
I am rejecting this response because:Their buyback program/return policy contains a 10% restocking fee, ($7,000) plus shipping and other expenses. Again their response, although seemingly conciliatory, is really a big profit motive and unfair consumer sales practice and unacceptable. Further, I have had two dent removal business examined the car and they can not remove the dent on the rear left quarter panel because of the location and the depth of the dent. There is also paint damage in that area. It can only be repaired properly with repairing and repainting. The same goes for the right front fender which is scrapped along the right fender and covers an area of about 8 inches and extends onto the front bumper and their is a torn wheel well cover in that area and a side wall slashed tire. These areas can not be touched up or buffed out. And, I have Mitt Motors text whereby they enticed me to accept the car in the condition it was on 1-15-17 by promising in writing to have all damage noted on the bill of lading repaired at [redacted], a certified [redacted] body shop. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/09/17) */
Refund was done and sale was cancelled.