Jim Shorkey Auto Group

On 11/30/21 I traded a Chrysler 300 on a Jeep. The car had a MOPAR service contract. After the trade I asked for a refund of the contract. I was told to the dealer I bought the car from, I went there the following week and they said Shorkey had cancelled it already and therefore they must request the refund. I went back to Shorkey and the business manager verified the policy was cancelled and that it may take a while for a refund. After waiting for months I called MOPAR the end of May. The agent upon looking into it said that Shorkey cancelled the policy in order to issue a new policy to sell the vehicle on 12/07/21. The agent also informed me that Shorkey Failed to request a refund on the old policy! She said if she requested the policy refund over the phone it would take another 120 Business days. She said any Chrysler,Dodge,Jeep dealer has the ability to request the refund, however since Shorkey made the Error I should return to them to get the refund in 7-14 business days. On 06/07/22 I went to Shorkey and a Salesman took my MOPAR policy card and made a note that I also needed to update my address, he told me to take a seat and he would give the info to the Finance manager. The finance manager refused to request the refund and told me they do not work with MOPAR? I the spoke with a Manager who refused to help me any further simply reciting what the Finance manager had said. I told the manager that while I was sitting there I heard the Business manager on the phone with a customer and he cancelled a Chrysler policy and told the customer to expect a refund in up to 15 business days. I was continually told by the manager to stop raising my voice as if I were a child! I do have a loud voice I explained, I asked his name to file a complaint, he said Bill, I asked for a last name and he said no, then said Mcginny. I later found an Email from Shorkey with a video from the sales manager Monty Harika, it was the same manager who told me his name was Bill Mcginny!

Revdex.com I am writing on behalf of the Jim Shorkey North Hills CDJR location My name is Mike E***, and I am the General Manager In regards to Miss [redacted] ***, as sorry as I am that she is less than satisfied, we did nothing wrong and only tried to make a deal that worked for all parties She was buying a $dollar car, that had not been completely inspected or reconditioned And although she did make an appointment to see the car that day, so did other consumers After the service department notified us of the repairs necessary for inspection, we discussed wholesaling the vehicle in lieu of selling to a customer We notified each customer that was interested in the car what it would cost for us to keep and retail, and Miss [redacted] and her husband agreed to pay what was necessary Her total dollar amount referenced is including all fees to include state tax, processing fee, and a maintenance plan WE have already fulfilled her request to cancel the GAP insurance, despite her original request to have it since she was not putting any money down We allowed her to come in and resign and cancelled her GAP contract, and she seemed satisfied moving forward We had several conversations along the way, so I don’t understand how she would state we never called her back We even brought her vehicle back in during this time to check out her shift knob We are sorry this did not go as well as we all would hope Part of the issue was she was dealing with two new staff members throughout the process Thanks Mike E***

***Thank you so much for bringing this to our attention so we could be sure to get it handled for youWe are happy that we were able to get you the key you requestedWe apologize for any frustration it caused you

The main reason I want to respond is I can prove that every statement was a lieFirst I have the bill of sale the car was not I have proof it was He nor anyone else ever spoke to me about any repairs, First of all that was not my husband or would I have ever agreed to pay whatever was necessaryI had a very tight budgetI never asked anything about gap insurance, I did not even know what it wasHere is the best part they never had me sign for it, never sent my paperwork to the bank, so week before my payment was due, I had no account numberRobin from the bank had to contact them not once but twice, she was not happyHe said I was putting nothing down I have attached my cancelled check for that I put down that dayLast they never checked anything on my car, they could not pay me to bring it to themHe is definitely not qualified for the job he has, He even lied to the BBC, how stupid was that? Then he throws of his employee's under the busI will tell anyone & everyone to never go anywhere near this dealershipThank You for letting me respond[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I had a complaint against him Shorkey family auto group and I had spoke with them about getting me into another vehicle and they wouldn't give me anything all they wanted was 5,down so I left there and went to [redacted] and was approved within minute I wouldn't recommend Jim Shorkey auto group to anyone they aren't worried about what they put a customer in at all.Sent from my iPhone

To Whom it May Concern, Prior to receiving this complaint, I was of the impression that this issue had been corrected. I was personally involved in working with Ms. [redacted] to get her into a new vehicle. The 2008 Grand Vitara that Ms. [redacted] purchased in 2011 had multiple accidents... reported on the car fax report, including a total loss. Unfortunately these items did not report to carfax until 2013; long after Ms. [redacted] purchased the vehicle. I personally appraised the vehicle and found evidence of some body work, but it was very minor and appeared to have been repaired correctly. This caused me to question the data that had been reported to carfax, especially the airbag deployment and the total loss (a total loss would have resulted in a reconstructed title, which was not the case). I turned this issue over to Steve Rothman, who is our used car director. After a month and a half of investigation, it was found that information was incorrectly reported to carfax. There was still an accident, but there was no airbag deployment and the vehicle had not been totaled. With regards to a few of her other complaints. I am not sure why Ms. [redacted] stated that it required her bringing her boyfriend and father in to the dealership. When she contacted me originally to voice her concern, I worked to be very accomodating and told her that I would like to meet with her in person to work through this issue. She made a decision to bring her boyfriend and father, but I am not certain what caused her to feel that this was necessary. The other item that was not discussed in her complaint is what I did to get her out of her Grand Vitara and into a vehicle that she would be confident and happy with. We sold her a new vehicle and lost exactly $284.61, to make the numbers work for her. I did this, because she was so frustrated with her vehicle and unhappy with our company. At the time of purchase on her new vehicle, I was told that this resolution was good and that we could all move beyond it. I can provide documentation if need be, to prove the loss on the new sale. I am not certain as to what else I can do to make this customer happy. Please let me know if you need anything else from me. Best Regards, [redacted] ***

I am sorry that we were not able to trade you out of the Compass at our Uniontown locations, we tried and failed to get an approval with the lenders that we work with. Congratulations on your recent purchase, I do hope you are enjoying your Hyundai and if I can be of any assistance to you in the future, please call me directly. Best Regards, Jim S*** *** ***

We are so sorry that it took a while for us to respondWe are happy to hear that this situation was resolved when you spoke with *** ***Thank you so much for giving us a chance to get everything taken care of!

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** Jim Shorkey corrected the problem we had with the extra key immediately. Since they sent a key that was not assembled and activated ,the service center did apologize for the meon their part and had our new key put together and activated in one day

Hi [redacted], we are so sorry for the delayed response. We certainly apologize for the frustrations you were having, and the service issues with your car. We are happy that Jim S[redacted] and yourself have been in contact since this complaint came in.  He will continue to work with you...

so that we are able to find a way to trade you out of this vehicle. Please continue to keep all open communication with Jim S[redacted] on his cell phone. We look forward to getting you back on the right track.

[redacted]Thank you so much for bringing this to our attention so we could be sure to get it handled for you. We are happy that we were able to get you the key you requested. We apologize for any frustration it caused you.

Revdex.com   I am writing on behalf of the Jim Shorkey North Hills CDJR location.  My name is Mike E[redacted], and I am the General Manager.  In regards to Miss [redacted], as sorry as I am that she is less than satisfied, we did nothing wrong and only tried to make a deal that worked for all...

parties.  She was buying a $7000.00 dollar car, that had not been completely inspected or reconditioned.  And although she did make an appointment to see the car that day, so did 2 other consumers.  After the service department notified us of the repairs necessary for inspection, we discussed wholesaling the vehicle in lieu of selling to a customer.  We notified each customer that was interested in the car what it would cost for us to keep and retail, and Miss [redacted] and her husband agreed to pay what was necessary.   Her total dollar amount referenced is including all fees to include state tax, processing fee, and a maintenance plan.  WE have already fulfilled her request to cancel the GAP insurance, despite her original request to have it since she was not putting any money down.   We allowed her to come in and resign and cancelled her GAP contract, and she seemed satisfied moving forward.  We had several conversations along the way, so I don’t understand how she would state we never called her back.  We even brought her vehicle back in during this time to check out her shift knob.   We are sorry this did not go as well as we all would hope.  Part of the issue was she was dealing with two new staff members throughout the process.   Thanks   Mike E[redacted]...

To Whom it May Concern,
Prior to receiving this complaint, I was of the impression that this issue had been corrected.  I was personally involved in working with Ms. [redacted] to get her into a new vehicle.  The 2008 Grand Vitara that Ms. [redacted] purchased in 2011 had multiple accidents...

reported on the car fax report, including a total loss.  Unfortunately these items did not report to carfax until 2013; long after Ms. [redacted] purchased the vehicle.  I personally appraised the vehicle and found evidence of some body work, but it was very minor and appeared to have been repaired correctly.  This caused me to question the data that had been reported to carfax, especially the airbag deployment and the total loss (a total loss would have resulted in a reconstructed title, which was not the case).  I turned this issue over to Steve Rothman, who is our used car director.  After a month and a half of investigation, it was found that information was incorrectly reported to carfax.  There was still an accident, but there was no airbag deployment and the vehicle had not been totaled.
With regards to a few of her other complaints.  I am not sure why Ms. [redacted] stated that it required her bringing her boyfriend and father in to the dealership.  When she contacted me originally to voice her concern, I worked to be very accomodating and told her that I would like to meet with her in person to work through this issue.  She made a decision to bring her boyfriend and father, but I am not certain what caused her to feel that this was necessary. 
The other item that was not discussed in her complaint is what I did to get her out of her Grand Vitara and into a vehicle that she would be confident and happy with.  We sold her a new vehicle and lost exactly $284.61, to make the numbers work for her.  I did this, because she was so frustrated with her vehicle and unhappy with our company.  At the time of purchase on her new vehicle, I was told that this resolution was good and that we could all move beyond it.  I can provide documentation if need be, to prove the loss on the new sale.  I am not certain as to what else I can do to make this customer happy.  Please let me know if you need anything else from me.
Best Regards,
[redacted]

Jim Shorkey north Huntington. Bait and switch. Told me vehicle was available to get me in the door, when I got there, told me they sold it that day. Had someone else inquire about the same vehicle I did which was still listed on their website, and for him the car was available. Flat out lie.

[redacted], we do apologize for the frustration you had. We are happy to hear that you go into a vehicle you love. Jim S[redacted] III has been in contact with you since he found out that you were unhappy. He did reach out to you a couple more times but since then has not heard back from you.

The main reason I want to respond is I can prove that every statement was a lie. First I have the bill of sale the car was not 7000 I have proof it was 6000. He nor anyone else ever spoke to me about any repairs, First of all that was not my husband or would I have ever agreed to pay whatever was necessary. I had a very tight budget. I never asked anything about gap insurance, I did not even know what it was. Here is the best part they never had me sign for it, never sent my paperwork to the bank, so 1 week before my payment was due, I had no account number. Robin from the bank had to contact them not once but twice, she was not happy. He said I was putting nothing down I have attached my cancelled check for 1000 that I put down that day. Last they never checked anything on my car, they could not pay me to bring it to them. He is definitely not qualified for the job he has, He even lied to the BBC, how stupid was that? Then he throws 2 of his employee's under the bus. I will tell anyone & everyone to never go anywhere near this dealership. Thank You for letting me respond.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I had a complaint against him Shorkey family auto group and I had spoke with them about getting me into another vehicle and they wouldn't give me anything all they wanted was 5,000 down so I left there and went to [redacted] and was approved within 20 minute I wouldn't recommend Jim Shorkey auto group to anyone they aren't worried about what they put a customer in at all.Sent from my iPhone

Review: Went to jim shorkey ford to test drive a 2015 ford f150 latitude that was advised on website for 38,468.00, after seeing truck was told they can't sell it to me for advertised price, said it was 51,000.00, said 7 people stopped yesterday to see it and all were to the same story, truck was on Web site for over a week advertised @ 38,468.00, said it was a misprint, why wasn't the correct price corrected? Classic bait and switchDesired Settlement: Dealership to honor advertised price of their vehicles

Business

Response:

We at the Jim Shorkey Auto Group do our best to make sure every vehicle on our website is advertised correctly, however from time to time, and given the fact that we have over 3000 vehicles advertised one slips thru the cracks, we do include a disclaimer on our website which I have included in the response, as for a bait and switch, well that is not the case, nor will we ever take part in those type of sales practices. Every effort is made every day to review and make sure pricing is correct. Below is our attached disclaimer

THE WORST CAR DEALERSHIP IN THE STATE OF PA. TOOK MY VEHICLE FOR NEW BACK BREAK LIGHTS ONLY, JIM SHORKEY AUTO GROUP PUT A WRONG SIZE FUSE IN MY VEHICLE AND BURNED THE INSIDE MOTHER BOAD AND WIRING CAUSING ALL KIND OF ELECTRICAL ISSUES IN MY VEHICLE AND THEN TOLD MY FAMILY AND ME TO HAVE OUR WARRANTY COVER THE ISSUES THAT THEY CAUSED ON HER VEHICLE. DO NOT EVER TAKE YOUR CAR TO THIS COMPANY OR YOU WILL HAVE HEAVY OUT OF POCKET EXPENSES, ARE VEHICLE EVEN SHUT DOWN IN THE MIDDLE OF TRAFFIC WITH KIDS IN THE CAR,ETC.

Review: I am writing to complaint about the advertising practices of Jim Shorkey Fiat in North Hundington, PA.

When I was conducting research on their web site, I opted in to a promotion granting a $50 Visa Card for test driving a car at the dealership.

On Saturday 5/28, I visited the dealership and met with sales person Paul M[redacted]. Upon check in, I advised him of the promo, and he said he'd take care of it at the end of the visit. I proceeded to test drive the car and review pricing and spent 3 hrs at the dealership, but did not buy a car. Before departing, I asked him about the promo. He said he was very busy and sort of blew me off. He suggested I email the code to him and he'd take care of it later. He never did. I followed up several times over email and he ignored my emails.

I escalated this to the Sales manager, Sean R[redacted], and he did not respond either.

THIS IS UNACCEPTABLE AND DECEPTIVE ADVERTISING.Desired Settlement: Provide $50 visa card as advertised

Business

Response:

Thank you so much for reaching out to us to let us know your frustrations about not receiving the gift card. Our GM Sean, is aware of this and also placed a phone call out to you and left a voice mail. Please reach him back at [redacted] ext [redacted].

Consumer

Response: