Jim Shorkey Auto Group

Review: I made an appointment after speaking with sales manager Craig to go on Friday the 13th to trade my car for a Dodge Journey being we need more room. Salesman Paul was assisting that day. We went for he test drive and then did the normal. After an hour I asked him to see if my car was unlocked so I can grab my double stroller. Being I had both kids with me. I waited outside nearly 20 minutes to find him sitting at the desk with a paper. I ignored it as I struggled to carry both children over to the table. He proceeds to tell me appraisal for my car was 10k, at that point I left. I wrote a message on their customer service on Facebook and was told to come back in for a re appraisal with Michael M[redacted] a sales manager. I go back in that Tuesday and he says 13k for trade but now I need a better cosigner. Well my cousin said she would do it. So I text Michael and let him know the following Wednesday that we did the application online and to please let me know asap. I get the run around all weekend. No approvals etc. so I go to [redacted] on Tuesday the 24th, low and behold have an approval in 20 minutes, but they don't have the same 4500 rebates. So I text Michael telling him hey I have an approval which means u never pulled her credit application with me, and just gave me a run around all weekend. He says I'm off today but first thing tomorrow morning I'll get you those rebates and you have a journey . All day Wednesday I hear nothing after I was told I would get a call by 5. It's 230 Thursday and still no call. I don't care how busy u are, u do not ignore a customer who has been waiting for nearly two weeks for you to get your [redacted] together. My father was so mad because my whole family buys off of them that he personally called Jim S[redacted] himself, left 4 voicemails, to not one return phone call. You do not treat customers like this!!! All I wanted was to be at a dealership close to home and to find out the price the got me per month! A two week wait so far is bullcrap. I drove out there twice with both babies. This is ridiculous . I should get an even bigger discount than what's advertised!!Desired Settlement: I want the rebates in the approval and an even better one for having to wait nearly two weeks so far, so yinz can get your [redacted] together. I'm tired of being lied to!

Business

Response:

Thank you so much for your feedback, we sent it over to our sales manager Mike and this was his response. I did not have the first initial contact with [redacted], the first time she came into the dealership. [redacted] was upset because she received a letter addressed to her with a dollar amount to purchase her vehicle or a amount to trade it in (around $18,000). On the bottom of the letter, it does clearly state somewhere we would have to look over the vehicle to ensure the vehicle is worth that amount. The amount she received the first time she came into the dealership was $10,000. After [redacted] contacted several places to review our dealership negatively, I made contact with her and had her come back in to try and help. The second time she came back, we gave her another $2,000 to help put a deal together. We could not garnish an approval due to the significant negative equity she is carrying over from her Equinox and credit history. The next day or the day after, I made contact with [redacted] again and told her we needed a co-signer. [redacted] did get a co-signer (also with subprime credit) and we did garnished an approval. [redacted] is upset because she is losing a rebate because of an incentivized program. I spoke with Chrysler Capital (the only bank who would approve her) and explained the situation. The only way for her to keep the approval through Chrysler Capital is using the incentivized rate. I have told [redacted] this several times - she also has gone to [redacted] and they have also told her the exact same thing. She is also getting the car under the invoice amount. She also can not get a rebate she does not qualify for. The third time she came back into the dealership we gave her even more money on her trade to try and help her out with the money down situation (which she did not have). We have exhausted all possible routes in trying to help her get into a vehicle at a lower interest rate it is not possible without significant money down or a co-signer with very good credit, if not both

Review: on July 2nd, 2016. We purchased a 2012 Jeep Wrangler from Salesman Dan B[redacted]. The radio was in need of repair (tuner [redacted] not working) and were offered as part of the sale, to have the radio "fixed", among some other issues that have been repaired or replaced. we have called at least 10 times with no answer. We visited the dealer to be told that it would be worked out, they would order another radio but have not heard from them again. This has been an additional week added to the ever growing 2 month time frame. It feels as if we are being avoided. Many other numerous customer service complaints, but this one seems to be the lasting one.Desired Settlement: We just want what was promised to us and to have someone return calls. Poorest service I have ever had with a dealership. We have also purchased their $25 a month service package that was added onto the loan but don't want to have to deal with their service department any longer.

Business

Response:

Thank you so much for the feedback and we apologize for any inconvenience this may have caused you. Per our service manager, the Radio is ordered for that vehicle but not in as of yet, checked with parts and it could be a few days yet. As soon as it comes in, a call will be placed out to schedule the appointment.

Review: Purchased brand new 2016 Outlander, with less than 300 miles experienced numerous paint chips on hood, top and side door. Service department had Mitsubishi rep look at and it was determined to be from impact and thus not covered on their well advertised bumper to bumper warranty. The only reason why we went with a Mitsubishi in the first place. What a joke! Service manager said only recourse to get a lawyer and file charges against Mitsubishi, dealership unable to do anything. Left several messages for general manager, Russ S[redacted], no response at all. Once the sale was complete they did little to nothing to help a new car buyer that is left with a vehicle that you can't ever run through a car wash without fear of paint coming off! Several other issues with same thing, Mitsubishi well aware of issue, does nothing to resolve.Desired Settlement: Either paint the car with quality and clear coat of paint,which I don't think this car even has! or replace or refund.

Make good on their warranty and stand behind their product. Would like the dealership to come up with a resolution, not willing to keep the car in it's current condition. Put $1,000.00 down and one payment not willing to go upside down into another vehicle and lose even more. Just want re-painted because they know this is an issue!!!

Business

Response:

Hi [redacted], thank you so much for reaching out to us, We apologize for the frustration that you had when you bought your Outlander. We did talk with our service manager about this. He advised us that Mitsubishi Dpms inspected vehicle and determined that chips were caused from road debris impacting vehicle. This was apparent because the windshield and headlamps are also chipped. He also took pictures of the chips with a microscope camera and it is clear that there are impact marks. Advised the customer she could contact Mitsubishi consumer affairs. Customer said she was going to contact a lawyer. We advised to contact their insurance company. Both the husband and the wife stated that they were not going make there payments on the vehicle. Mitsubishi is not (nor should they) paying for the repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]First of all- who would want to pay for a car that like this one does after one time of driving in snow with rock salt on the roads causing multiple paint chips all over hood and top of car. Let me answer that – no one! Not as if this is an inexpensive vehicle. We put $1000.00 down and have 5 years to pay on a vehicle that we can never run through the car wash in fear of paint coming off of it.My complaint is that no one from Jim Shorkey, after multiple attempts, called to attempt to satisfy an unhappy customer in any way. No options given other than to call Mitsubishi, which just stated that they have to go by the rep. who evaluated the vehicle. Jim Shorkey just washed their hands of the whole deal. My husband and myself were told by their Service manager to get an attorney, we wanted a solution to this problem. No one ever told us to contact our insurance company from Jim Shorkey, that was told to us by the paint expert we had look at the car.I did pull all the paperwork from the vehicle inspection upon delivery and the area in regard to the paint was not checked at all. I really feel that the paint chips on the driver side door that we noticed at less than 300 miles could have even been there or damaged in transit of the vehicle.I agree that the other chips all over the hood and top are from road salt because we did have it out in the winter when salt was being applied to the roads. We have had several vehicles that went through PA winters and never experienced road salt chipping the paint to the extent of this!I don’t want to ruin my perfect credit by just not paying for the vehicle but if my insurance company will even take care of this for us, we feel that we should be compensated in some way.There has to be a solution to this! I understand why Jim Shorkey doesn’t want this vehicle back!!!My husband completed two VIP forms for his supplier discount which we were supposed to be reimbursed for and have yet to receive it from Jim Shorkey either. Just another sign of their customer service after the sale. I really don’t feel that they have any regard for anything other than the sale!

Review: Jim Shorkey Service department worked on my transmission and clutch, they had my vehicle for 4 weeks and when I picked it up it went in my garage. I left for work the next morning and I was on the turnpike and I tried to downshift and the transmission locked up. I almost ran into a tractor trailer I stopped within minutes. Then I couldn't get it off the highway. It was towed to Tri Star in somerset and I had to pay towing and now they are saying that I need to pay the bill for the clutch and transmission. They screwed up when they worked on it and now expect me to pay for repairs that should be covered under warranty as it was their fault. I also am paying for a rent a car.Desired Settlement: My service bill be covered by shorkey and my rent a car to be paid in full and reimbursed for time off work and no car.

Business

Response:

Per service manager: We worked on the transmission and finished the job the customer did take the car and then the clutch went out on the vehicle so if we would of seen the clutch was bad she would of had to pay for the parts anyway so the when the car went to another dealer in somerset I paid that dealers labor and the tow bill which was 1043.00

Consumer

Response:

Do not ever buy a used vehicle from this place. I purchased a used 2007 Ford Edge in 2013 from the Suzuki Dealership. The salesman name was Michael, prior to purchase I requested a vehicle history report. Which Michael supplied upon request. [redacted] The non-car fax report show no prior accidents on the report which prompted me to agree to buy the vehicle.
Forward to 2016 I was discussing with my wife wanting to shop around for a New Subaru. We received a promotional offer from Jim Shorkey to trade in my car. I responded to the ad and spoke with a Shawn. On 5/21/2016 I stopped into the Jim Shorkey Ford dealership to have my car valued. When I spoke with the rep they stated they do not provide appraisals for sale at that location and would need to go up the road to the collision center. Here is where the untrustworthy practices begin. The same salesman who sold me the car in 2013 also valued my trade with Jim Shorkey collision shop on 5/21/2016. He stated he is the Manager at this location and then scanned the VIN with his phone and stated oh this car has an accident on this back in 2010. He offered 8000 for the trade without actually looking at vehicle completely shocked I told him you know you sold me this car right. He said he didn’t recognize me and that 2013 was a long time ago. He then said sometimes reports can take up to 60 days to show up that an accident occurred and that if I wasn’t happy with Jim Shorkey I could go to [redacted].
How does a company do such things without being responsible for their actions? Perhaps I should have insisted on the Car Fax report and not settle on the report they provided. I assumed I could trust them in selling me a car that was worthy of my hard earned money. Not only did I buy the vehicle at top dollar rate assuming it was what I thought it was. But now I am stuck with a car with no value that no dealer will touch with a five foot pole.

Review: I purchased an used vehicle from Jim Shorkey Mitsubishi on 7-10-14. The dealer inspected the truck representing the vehicle was safe. Four days later I needed the front right upper ball joint replaced. Also the front rotors needed replaced. The dealer stated the back drum brakes and brakes were replaced. The mechanic used the old hardware for the brakes with the adjuster being frozen. I had to replace the hardware and brake pads.Desired Settlement: I would like a refund for the bills I have received getting the truck to safety standards.

Business

Response:

[redacted], we apologize for the delay in the response. We are sorry to hear you had frustrations when you purchased the vehicle. Thank you for bringing them to our attention, and because of that, we were able to get the problem taken care of.

Review: I purchased a 2011 kia optima on Apr. 12th late in the day. The title to the car was stored in another kia building down the road which had already closed for the day. I was told to come back later next week to sign and get my copy. I came back the following week and I was told they couldn't find it and that I would be given a call when it was available to sign. Never heard from them. I called a couple weeks later, still not title. I was told their was a mileage discrepancy between the title and the car. I took my car in for an oil change and checked to see if the title was available to sign at the beginning of June. It was not. 2 weeks later, I came back to inquire what was happening with the title. I was told I would be contacted in a couple days. I was never called. I contacted the dealership owner today, expressing my frustration with the situation and the headache this has become. My license plates expired at the end of April and I contacted the DMV about renewing my plates and they said the a title number and a reference number from the dealership paperwork when they submitted it. There is not a reference number because they haven't submitted anything yet. I've been driving an illegal for 2 months now, pulled over 3 times already. I've hit my limit. The dealership is giving me dealer plates as their solution. I write this now as I sit in the lobby waiting while the manager figures out what's going on and why I'm here.Desired Settlement: I would like to get out of this catastrophe of a headache this has become. I was told I could not return the car because it was beyond the two week point. I would have returned it the following Monday had I known this was going to be such an ordeal. I want to be free of this car and headache of this dealership. I have been given the run around since April with no end in sight. At this point, I am considering taking the loss and selling the car just to be out of this circus. Help me please.

Business

Response:

This complaint is in the process of being resolved. There was an error at the state when processing the title and the mileage was incorrect when we received the title. Everything had to be sent back to the state and we have been waiting for the duplicate title. This issue will be resolved by Monday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the issue was resolved this past Friday, July 4. I received my new registration and renewal stickers for my license plate. Thank you for helping speed this process along.

Regards,

Review: I purchased a used vehicle in November 2011 from Jim Shorkey Auto Group in Irwin. I traded in a 2007 Chevy Cobalt and purchased a 2008 Suzuki Grand Vitara. At the time of the purchase, I was give a car report that showed no accidents at all on the history report. And I was informed by the salesman that there were no accidents. In 2014, I went to buy a new vehicle and found the updated car report was reporting a total loss and two other accidents on the vehicle. The car fax was updated in 2013, two years after I bought the car. I went back to the dealership and started the process of trying to find answers. The owner looked at my vehicle and stated that he was sure it wasn't a total loss but that he could see that there were repairs completed on my car. There were no accidents to the vehicle while I owned it. They worked for a couple months trying to contact carfax to have this updated. The whole time I was having continuous problems with the car. No one else would take it as a trade in because of the history. I went back and they didnt have answers, so I bought a new car. The used care manager informed me that they do an extensive review of cars when they are being traded in, but could not tell me why they lied to me when they sold me the car. Basically, it was a breach of our contract from the start. They sold me a wrecked vehicle with knowing it was damaged but informed me it was not. It took them 20 minutes to look at my car in 2014 and determine it was in an accident, but witheld this information in 2011. it also took me to have my father and boyfriend go with me in order for anything to move forward. I don't want this to happen to someone else and they get taken advantage of. I have copies of the car fax. My car was up for sale again for 10K. The car fax attached to it had the two car accidents but the total loss was removed. Confirming that it was in two accidents before. This vehicle had air bag deployment, so I am not sure how safe it even is.Desired Settlement: I am not sure if i'm eligible for any type of refund. I just feel very "ripped off" and taken advantage of. I had to work really hard in order to get myself out of the burden of this loan. I feel like I was driving an unsafe car around for too long. And I feel that they sold me a car that was not worth what they sold it to me for, and mis informed me about everything. I just want others to be aware and especially women who are more independent and want to buy vehicles on their own.

Business

Response:

To Whom it May Concern,

Prior to receiving this complaint, I was of the impression that this issue had been corrected. I was personally involved in working with Ms. [redacted] to get her into a new vehicle. The 2008 Grand Vitara that Ms. [redacted] purchased in 2011 had multiple accidents reported on the car fax report, including a total loss. Unfortunately these items did not report to carfax until 2013; long after Ms. [redacted] purchased the vehicle. I personally appraised the vehicle and found evidence of some body work, but it was very minor and appeared to have been repaired correctly. This caused me to question the data that had been reported to carfax, especially the airbag deployment and the total loss (a total loss would have resulted in a reconstructed title, which was not the case). I turned this issue over to Steve Rothman, who is our used car director. After a month and a half of investigation, it was found that information was incorrectly reported to carfax. There was still an accident, but there was no airbag deployment and the vehicle had not been totaled.

With regards to a few of her other complaints. I am not sure why Ms. [redacted] stated that it required her bringing her boyfriend and father in to the dealership. When she contacted me originally to voice her concern, I worked to be very accomodating and told her that I would like to meet with her in person to work through this issue. She made a decision to bring her boyfriend and father, but I am not certain what caused her to feel that this was necessary.

The other item that was not discussed in her complaint is what I did to get her out of her Grand Vitara and into a vehicle that she would be confident and happy with. We sold her a new vehicle and lost exactly $284.61, to make the numbers work for her. I did this, because she was so frustrated with her vehicle and unhappy with our company. At the time of purchase on her new vehicle, I was told that this resolution was good and that we could all move beyond it. I can provide documentation if need be, to prove the loss on the new sale. I am not certain as to what else I can do to make this customer happy. Please let me know if you need anything else from me.

Best Regards,

Review: I found a 2009 mustang they had for sale on the web. I filed out the request for info and was contacted by Katie M[redacted] and she said they had the car. I asked how much and she asked what my budget was , and I should have known something was up then. She called me about 30 minutes later and told me it was 25,998.00 and they just took it on trade and didn't even have time to wash it yet. I was in [redacted] and just finished looking at another. I told her we would leave and be down in 2 hours and she said she would have it washed. She communicated several times on our 2 hour trip to make sure I was on the way . we get there and the receptionist went to get her and they had a several minute chat before she came over to us and she shook my hand and turned and had a chat with 2 other people and walked to her desk without any more contact with us. 5 minutes later they sent this real young guy out to tell me that it just sold 20 minutes ago. The car was nowhere to be found. This is a clear case of bait and switch because they had other mustangs to sell but not the one I committed to looking at.This happens way to often at dealers ships to get you in the door. They lied, misled, false advertised. Several red flags went up looking back on it. Like the way she danced around the price and what was my budget and it being sold 20 minutes ago. if you have ever bought a car from a dealership you know full well that they don't do anything fast. I would bet my life that this car didn't exist . There were several people in on this charade and should be fired.Desired Settlement: I want an apology from the owner only

Business

Response:

I spoke with [redacted] today and there was certainly a major error on our end. This GT500 that [redacted] inquired on, was already sold at the time of his inquiry by one of our other stores and it was not communicated that the vehicle had been sold. An appointment was unfortunately made and [redacted] came in on a vehicle that was no longer available. I did share with [redacted] the CarFax report to show that we did in fact have the vehicle and it was not a case of a vehicle that never existed in our inventory. I had a good conversation with [redacted] and have spoken with the parties involved in this error, to work to correct this moving forward. [redacted] did not request any compensation for his time, but I will be sending him a gas card and also a Ford Key Chain for his Mustang that he purchased. I am simply doing this to show goodwill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good Morning, Jim Shorkey III called me and got my side of what happened and called the office when I was out to do the follow up. He called and gave my wife his personal cell number, I have called it 3 times and left messages. this is just proof that they are people of questionable integrity . I haven't heard back from him nor did we get the token fuel card or key chain that he said he would send. I didn't want anything but for them to do a better job at advertising. This was clearly a bait and switch situation and they can't tell me otherwise. they can put whatever spin on it they want ,from the minute I was asked what my budget was I should have known it was fishy . Now they have [redacted] me off and i'm riding this as far as I can go so other consumers are aware of there dealership practices. [redacted]

Review: I went into the Jim Shorkey Fiat dealership looking to buy a Fiat Abarth that I saw advertised on their website. The vehicle was discounted 10,017 dollars from the original sticker price and was the exact vehicle I mentioned I wanted to the sales person. When I went in I had the sales person look on their Fiat website to see the vehicle. She said that was not the price of the vehicle. I ended up not buying the vehicle because I believed it to be fraudulent advertising. Since then I contacted then to see if they would honor the advertised price and they refused. I was told the ad was taking down from the site but I saw it was still on their Fiat website. I have documentation of the advertised price.Desired Settlement: I would like to purchase the vehicle for the advertised price.

Business

Response:

[redacted], first and foremost I would like apologize for the incorrect information that was listed on our website. Although we make every effort to ensure we provide correct pricing and marketing information on all types of advertising, sometimes mistakes are made. This is why we provide a disclaimer on our website stating that we are not responsible for mistakes made, but do our best to ensure accuracy. The information has since been changed to reflect accurate pricing. I do hope that we can overcome this mistake and still have the opportunity to earn you as a customer. I know you have been in contact with Suzanne Snyder of our management team since your visit here to try to make the 2015 Fiat Abarth work for you. Please feel free to call/email me if there is any other concerns I canaddress with you or anything at all I can assist you with. Thank you for the opportunity, if you would like to talk with me directly, please call me on my cell phone [redacted]. Thank you for the opportunity and I hope we can get things turned around. Best Wishes,Jim S[redacted] III

Consumer

Response:

Review: In July of 2015 my wife and I purchased a 2011 Jeep Grand Cherokee Laredo from the Jim Shorkey dealership on Rt. 30, Irwin, Pa. We were pleased with the treatment we received during the sale by Mr. Brandon I[redacted]. There were several issues that needed to be addressed, such as the check engine light that came on and an inoperative heating vent and inoperative auto dimming rearview mirror. Mr. I[redacted] assured us they would repair these under their company warranty.

We live in the [redacted] County, but despite that distance have driven to their business a number of times for repairs that we paid for. The dealership has made good on most of the issues of the car. The check engine light has gone out before we were able to get it back to them several times and without it being on they cannot determine the issue causing it. That is perfectly understandable and we don't fault them for that response. The big issue is in regard to the auto-dimming rearview mirror.

With out that mirror working, we have to move the mirror away at night as the cars behind us at night blind us. We asked about having that taken care of and were told that the used car service manager said he would not consider it as it cost too much to replace. He said that is a minor defect. If it is expensive then it shouldn't be considered a minor defect. Also the need of that mirror at night is not a minor inconvenience, but a safety hazard.

We have asked for reconsideration of this several times. I even wrote to Mr. S[redacted] in December asking for his review of the situation and to date have not heard anything back. Considering that when we agreed to purchase the car it was with the understanding that this along with the other items would be corrected. We did pay the asking price of the car and expect that for that full price we should be getting a fully functioning vehicle including the auto dimming mirror.Desired Settlement: We would like the appropriate auto dimming mirror to be installed in our vehicle as was expected at the time of purchase.

Business

Response:

[redacted], thank you for reaching out to us to express your frustrations about getting the mirror fixed. We spoke to Mike S[redacted], who is our Service and Parts director and he advised us he is aware of this and did try to get used cars to pay for the mirror, which was refused by the used car manager. I even tried to find a used mirror to get the cost down but could not find one that was auto dimming. I know that the car was purchased in July and the mirror issue came up in December so after 5 months.

Consumer

Response:

Review: on 7/9/2015 I was looking on their website at a new jeep renegade. I found one I loved & took a picture of their asking price which was $4000 off the MSRP. So I scheduled a test drive. I went totake the Jeep for a ride & was looking to purchase with my credit union. After we took it for a drive the salesman gave me a different price than what they advertised. I showed him the pictures of what I found. He said Chrysler put that on their website & they didnt know about it. he stated they will not honor the price on their site. MSRP was $28,375 and on Jim Shorkey website it had savings -$4585 bringing the price to $23,790. I was very excited that I could get this vehicle at this price I immediately went to see it. Now they said that was a mistake by Chrysler and they are not going to honor that price. I feel as if I was deceived about the price posted & should get the vehicle for the price they had on their website. How could they not know anything about it. This is false advertisement & needs to be honored.Desired Settlement: Purchase price of $23,790 as advertised.

Business

Response:

[redacted],We apologize for the delay in the response and are sorry to hear you left feeling frustrated. We understand where you feel upset. The salesman did try reaching out to you numerous times to make things right. Unforteunly we never heard back from you. We would love for a second chance to make things right with you. Jim S[redacted] is available on his cell phone number of [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]Hi [redacted]!

Review: I went in to dealer to purchase a vehicle that was 4wl dr and safe for my children being a single mom. This was a necessary purchase as I lived on a long steep windy dway with young children. B4 selling my 2010 ford edge which was given to me by my father upon his passing in mint condition. I went to kia to see what I could purchase comparable to my vehicle. Kia salesman determined I could purchase a 2009 mercury mariner. Which I felt I was settling but I needed 4 whl dr, although I wanted knewer. I wanted transmission fluid changed it was a dark color instead of red. The quailty of the car was not the certified car they claimed. When I took it home I was not happy with the way the car performed. It shifted hard into gear, was so filthy dirty inside, water marks from leaking, rust under passenger nd driver seats,key had difficult time goin in ignition and other issues. As I mentioned the trans the salesman told me dont worry u have warranty. So I try not to complain as it is not my nature. 2nd bad experience with kia dealership /products. My fiance n I took our kids too [redacted] while on the highway he says car is shifting very hard into gear. So we kept driving. While we were headed up a hill in [redacted] car starts smoking and jerking and just broke down as we barely made it to campsite. I called mr. S[redacted] and explained situation he said to get the car fixed so its driveable to get to dealer. Which we did and mr.shorkey pd the fee. Mr. S[redacted] refused to give us a vehicle to use while our car would b getting repaired and my fiance would b out of wrk since we only had that vehicle. We dropped off veh and they had a gentleman drive us home, we asked to speak with sales manager and explained the whole story. I said im upset bcuz I had $14,000 to put down and NO ONE even mentioned for me to.put down the whole amount and have a better vehicle which I was told to put $7000 on mariner n finance the rest. Manager said if he were there he wouldve suggested that and cant understand y no one did. Now im stuch with a junky vehicle so I mention to exchange for a better vehicle when all he was trying to do was resell us another vehicle which would only put us upside down in another one. Such awful business practices. After the holiday weekend in june I received a call from service manager Bill and he said trans place would not b able to look at for a few more days for me to come out for a loaner car. That shouldve been done instead of a stranger taking us home. So next day I get a call from Bill saying tranny is leakin and wen to.pick up. I pick up vehicle and about 2 weeks later remembered rust under seats bcuz it rained and rugs on dr side were very wet. Then my 12 yr old son told me seat belt in middle of back seat wasnt coming out and I tried n it didnt budge. I had an appt for my first maintenance chk and they checked the seatbelt n said it would cost $200 I then said this is an absolute safety issue n needs to b addressed. The guy called the manager Bill and he said they would not fix.Desired Settlement: I want a better reliable vehicle

Business

Response:

[redacted],We are sorry for the late response Thank you so much for bringing this matter to our attention. We apologize for any inconvenience it may have caused you, but we are happy to see that things were taken care of. If you need anything in the future, please contact Jim S[redacted] at [redacted].

Consumer

Response:

Review: I bought the jeep 7 months ago at Jim Shorkey I have all the papers where they say they have fixed the issue I have talked to the owner of Jim Shorkey and he said he was gonna make it right well he never did my jeep is still making clunking noises after having it in there garage several times and several times since the 2nd day I bought it I have all the invoices where they said they fixed it but never did. So today I was sick of the clunking so I took it down to [redacted] to find out there the sway bar bushings are completely loose, the tie rod ends are completely worn down and the struts are completely broke they never fixed anything when k took it to Jim Shorkey I have a letter or invoice where they said the noise was fixed and all it was is some debree under the vehicle. Which it wasn' [redacted] parts that are completely worn out. They sold me a lemon and they need to make it right I have had my jee isn't here not even. Month ago with the same issues something needs to be done. They are crooksDesired Settlement: Just give me a doffernt car that doesn't have issues of the same value I paid for the car I got

Business

Response:

Hi [redacted], we are so sorry for the delayed response. We certainly apologize for the frustrations you were having, and the service issues with your car. We are happy that Jim S[redacted] and yourself have been in contact since this complaint came in. He will continue to work with you so that we are able to find a way to trade you out of this vehicle. Please continue to keep all open communication with Jim S[redacted] on his cell phone. We look forward to getting you back on the right track.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]I had a complaint against him Shorkey family auto group and I had spoke with them about getting me into another vehicle and they wouldn't give me anything all they wanted was 5,000 down so I left there and went to [redacted] and was approved within 20 minute I wouldn't recommend Jim Shorkey auto group to anyone they aren't worried about what they put a customer in at all.Sent from my iPhone

Review: I recently purchased a new vehicle from jim shorkey and financed it through them I refinanced shortly afterwards through my credit union with this purchased I bought gap insurance but attempted to cancel gap insurance on june 3 2015 after calling gap insurance place I discovered after not receiving my cancellation refund that the dealership had lost my paperwork. I refiled my cancellation claim july 20 2015 and called gap insurance again only to find out that they had not receive my claim again I called dealership again spoke to Rebecca who assured me she would handle this matter on july 27 Rebecca has been working on this matter and I feel she is giving me the run around my gap insurance should be refunded the total amount because I had refinanced within the 60 days as stated in the contract and the documents which I received from the insurance company I am not satisfied in which this matter was handled on june 3 and I continue to call dealership daily only to be put on hold or to leave a message which I refuse to do at this point can you please help meDesired Settlement: I would like my claim to be filed again by dealership and have my total amount refunded to me asap

Business

Response:

Hi [redacted]We are so sorry for the delayed response. We are so happy that you brought this to our attention. We are happy to hear that this problem was resolved and we were able to get you your refund. Thanks again!

Review: I took my vehicle to this dealer because it was driving feeling sluggish, made Appt 8/15/15 for test drive and diagnostic test, service advisor Sean G[redacted] told me I needed trans wiring harness and replace tranny pan. I made appt for 9/8/15 dropped vehicle off, I called around 2:15p and they told me part was not there vehicle won't be done till tomorrow, I stated I need my vehicle for work tomorrow and requested to speak to manager. Spoke with Matt S[redacted] and he gave me loner vehicle because my part was used in another customers vehicle on 9/5/15 and technician forgot to order another part for my vehicle. I picked up my vehicle 9/9/15 I still felt the same problem and called Sean on 9/10/15 and asked did technician drive it he said yes 12 miles, I asked well why is mileage in/out the same that lets me know you didn't drive it or you would have felt it, also sean put on my receipt check engine light was on and the check engine light was never on he said that was his mistake, he instructed me to drive for 2 weeks and if still having problem call Frank service manager and bring back in. 9/23/15 I called and spoke with Mike S[redacted] service mgr and explained the problem and set appt to bring in on 9/30/15 at 4p. I came in around 2:15p and requested to speak to Mike before they touched the vehicle, never saw/spoke with Mike, a tech went for ride with me and felt the sluggishness, and said he will start with checking flash something and James service advisor came and said it may need flash something and tune up, so I said if that's all I needed from the beginning why was I told I needed the other items, which cost $872 so James left and came back and said they did the flash for free and it would have cost $70 and said a tuneup would be around $160. I fell I was taken advantage of and lied to very poor customer service.Desired Settlement: Correct the problem I brought vehicle in for complimentary, since I forked out $872

Business

Response:

I left a message for [redacted] today to try and discuss this matter over the phone and work to find a resolution that would work well for everyone. I did have an opportunity to speak with our Service Manager and the Technician who completed the transmission pan and wiring repairs on [redacted] vehicle. These repairs were necessary and not a waste of money. The transmission pan was completely rusted out and the wiring was faulty. The recommended tune up is also something that should be considered, due to the mileage on the vehicle at this time. Sluggishness could be attributed to the age of the vehicle and a proper tune up will potentially improve vehicle performance. I would like to talk directly with [redacted] about the issues she has had, I can be reached on my cell at [redacted]

Consumer

Response:

Review: My husband bought me a 2014 Kia Soul in January 5 2015. We also had an appointment with a dealer in Monroeville but after talking to the dealer at Shorkey's he said how much better Shorkey's dealership was compared to the other dealership, Shorkey's is like a family he said. So we bought the car. After signing, [redacted] noticed they only had one key for this car and not two that they usually get. We needed two so we could have one at each of our houses incase I leave one state for the other and by mistake take my key with me which means that car can't be moved. He said he would get one to us ASAP. After numerous calls we received one call back from [redacted] saying he thought the service department sent it. He would sent us one. Never received it and now we are into March. Still leaving messages with no response. My husband will be visiting the showroom. What happened to customer service and respecting the customer who is giving you their business. I feel this place lacks that. It doesn't matter if it is a small issue or a large one, help your customer. FYI [redacted] is now a manager.Desired Settlement: I just want a key so I don't have to pay or one.

Business

Response:

[redacted]Thank you so much for bringing this to our attention so we could be sure to get it handled for you. We are happy that we were able to get you the key you requested. We apologize for any frustration it caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] Jim Shorkey corrected the problem we had with the extra key immediately. Since they sent a key that was not assembled and activated ,the service center did apologize for the mess-up on their part and had our new key put together and activated in one day.

Review: I purchased a 2011 Honda CRV @ Shorkey KIA on July 12, 2014. During the purchasing process I was provided with a copy of Carfax which clearly states no Structual Damage reported to Carfax, with the last entry on the fax being 6/5/2014,"Maintenace Inspection Completed, Oil and Filter Changed, Emissions Inspection Completed, SAFETY INSPECTION COMPLETED, Washed/detailed". Upon completion of the purchasing process the sales associate showed me the workings of the car and could not get the rear wiper blade to work...I just assumed he did not know how and advised him that I would look at the owners manual at a latter date, being that I pretty much spent the majority of the day at the dealership. On Aug 6th, 2014 I took the car to the Shorky Service Center to have the wiper blade serviced...after checking the fuses and determining that was not the issue, I was told that being the car had less than 36K miles on it and was not yet 36 months old, that Honda's Basic Warranty should cover the repair of the wiper blade. I was then giving another Carfax at that time showing that on 6/11/2014, six days later than the cutoff of the first report, that the car did indeed sustain damage to the LEFT and REAR. I then took the car to a Honda Dealership on Aug 30th who charged me $47.62 for repairs because the rear panel had been previously accessed. They found the connector to wiper motor broken and clips broken, that for proper repair the wiper blade motor would need replaced. I contacted Shorkey KIA on August 30th and was told that someone would get back to me. I then tried again on September 2nd and received a call back from the used car sales manager and was advised that "I should have said something before I pulled off the lot on July 12th"...that I would not be reimbursed. Now this has become a matter of principal. I have no doubt in my mind that someone at the dealership was fully aware that this car had previously been in an accident. I also don't understand how it passed the Shorkey safety inspection.Desired Settlement: As stated above this is now a matter of principal. I would've originally been happy with the $47.62 and been on my way; however, now that it appears I was deceived during the whole purchasing process, I now would like for the rear wiper blade motor to be replaced at no cost to myself...additionally, I've also noticed that the molding under the driver's side door, left side of car, is coming undone. I would like that fixed at no cost to myself. I want the repairs done at the Honda dealership.

Business

Response:

This issue is being resolved with the customer. He will be reimbursed for the repairs that have already been done and we are also going to be providing him with additional financial assistance for his trouble. In my last conversation with the customer, he seemed to be very happy with our discussion and resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received a call from [redacted] regarding my complaint and found him to be very understanding regarding my concerns...he stated that his customers are very important to him and he would further investigate the matter.

A few days passed when I received a call from [redacted] a associate with Shorkey KIA...he advised me that Shorkey KIA would in fact pay to have a new rear view wiper motor installed at no cost to me and advised me to mail the original repair invoice to his attention at the dealership so that a reimbursement check could be cut and sent to me.

I am very happy with both the service and attention to customer satisfaction I received from Jim Shorkey KIA and would not have any apprehension to recommend this dealership to anyone shopping for a new or used vehicle.

Regards, [redacted]

Review: I purchased a car and had to take it back to the service dept one day after having it for having a broken dipstick handle a few days later the check engine light came on and the car would not start they came to pick up the vehicle and took it back into service and was told it was a glitch and the car was as good as new, now a few days later the car overheated and I broke down the manager has been in contact this whole time and claims there is nothing they can do but try to fix it again I just want my 1,500 that I put down back and the vehicle returned to the dealer I have not even had it for two weeks now this is the third time its going into service.Desired Settlement: I just want my 1,500 that I put down refunded and the car back to the dealer

Business

Response:

[redacted], we are so sorry for the delayed response. Thank you so much for bringing this to our attention. We are so sorry to hear that you had service trouble with the vehicle. We certainly understand it caused frustration to have a check engine light on along with a broken handle. We are very happy we were able to resolve this solution and get you back a refund. Thank you so much for giving us a chance to make things right.

Review: About 2 weeks ago my vehicle was pulsating coming down a hill. I called to make an appointment with Shorkey Mistubishi repair service. I also needed my factory recall addressed and serviced. After their assessment, per Shorkey serivce staff my front and back brake rotors required resurfacing. I authorized the serivce techincian to make those repairs. Upon completion of the repairs I picked up my car from the dealership accompanied by my mother and daughter. Upon leaving ,my mother was pulling out of the dealership onto Route 30 and my car had no brakes. My mother engaged the brake pedal multiple times, and pumped the brakes as well. My mother had yet even to engage the gas pedal. Unfortuanely my car was hit from a car in left lane which subsequently caused damage to my vehicle. Fortuntealy my mother wasn't injured, but the contact between my car and the other driver was the only way my vehicle would stop. The other driver involved in the accicdent witnessed my mother attempting, to no avail, to stop the vehicle. The police were called and I immediately walked back inside the dealership explaining what had occured. The service manager merely stated, "We test drove the car, we test drove it" Then shortly after, left the scene and the accident without any other concern. The following day I notified my insurance company. I just learned from my insurance claim rep, that my insurance adjuster as well as Shorkeys insurance adjuster has stated that no resurfacing of my front and back brakes was ever performed! However I was charged $208 for the resurfacing alone! As I see it Shorkey has avoided a major incident!Desired Settlement: To be refunded $209 for the fraudulent charges for work that was never completed. Including an additional $500 for my insurance deductable since the repair work wasn't completed and therefore caused my accident.

Business

Response:

[redacted],