Jim Shorkey Auto Group

Review: During the Sales process, we encountered water coming from the headliner. The Sales person ([redacted]) was with me during the initial test drive, and also saw the issue. We were assured that the problem would be fixed. We took the 2010 GMC Acadia for an extended test drive, and noticed that all of the windows would fog up to the point that we had to pull over to the side of the road, for safety concerns. After contacting [redacted], we were assured that this would be fixed, BEFORE we purchased the vehicle. After they had the vehicle for 2 days, they said that the problem was fixed. After they assured us the problem was fixed, we purchased the vehicle. With the written statement that if the fogging should return, that thet would fix it. The problem returned right after we took the vehicle home. We contacted [redacted] (Jim Shorkey Kia), and he said that they would fix the issue, and that we would not be stuck with the vehicle if it could not be fixed. [redacted] stressed this several times, that we would not be stuck with the vehicle, if they could not fix the issue.After they attempted to fix the issue, they returned the vehicle to us. In the end, they said that they test drove it several miles, and could not find a problem. We went on vacation for a week. Came back, and after 3 days of driving the vehcile, the windows fogged over. Per the instructions of [redacted] (Kia Sales Manager), I took the vehicle to a local GMC dealer. They saw the fog, and said that it was a major issue. They replaced the recirculating actuator door, and said that when replacing it, it was in very bad shape. No idea why Jim Shorkey Kia would place this on me, to take it to a GMC Dealer. Now I am awaiting for Jim Shorkey Kia, to reimburse me for the repair. My wife and I were lied to by [redacted], and the Kim Shorkey Kia Dealership, when they told us that the vehicle was fixed.We were also lied to that we could return the vehicle, if they could not fix the problem.Desired Settlement: Jim Shorkey Kia should honor what [redacted] first said. We could return the vehicle, if the problem persisted. We told them that we wanted to cancel the sale, they waited 3 days, before they finally informed us they couldn't cancel the sale. Obviously they can buy the vehicle back from us. Now the Sales Manager ([redacted]) emailed me today and said that he doubts the problem ever existed. I have sent pictures to them on this, and GMC Cochran verified it was a problem.

Business

Response:

Due to some internal confusion I did not receive the receipt for the repairs until today. I am issuing a check today and [redacted] will receive it next week. I am sorry for the inconvenience.

Review: On August 19, 2014 I purchased a USED 2008 Dodge Durango from The Jim Shorkey Family Auto Group in Irwin Pa. When I had picked up the vehicle it was close to dusk and all of the exterior of the vehicle appeared to be fine. While driving home with the vehicle I found that the top Driver's Seat Belt cover was missing and that the bottom one kept falling off on the ride home. The trim around the driver's seat was also loose and coming off.The vehicle was listed on the company's web site as a FLEX FUEL vehicle but the vehicle was not FLEX FUEL. The vehicle also used 1/4 tank a gas in a 20 mile trip from the dealership to my residence. Based on these findings the vehicle was not moved from my drive way on August 20th and in the morning of August 20th I left multiple voice mails for [redacted] who is one of the managers and stated that I was unhappy with all of the issues with the vehicle and I wanted to return the vehicle to the dealership and was not interested in getting another vehicle from them.These phone calls all went unanswered and on August 21st, 2014 I found multiple rust areas on the vehicle. and also the passenger side rear fender had been repainted but was not blended well at all. I again called the dealership back and expressed wanting to return the vehicle and finally spoke to [redacted] very briefly who only gave me a run around on the vehicle in question.So I drove the vehicle back to the dealership at 6 PM on the evening on August 21st, 2014 and went inside to return the vehicle and was now advised by another manager [redacted] that I owned the vehicle and couldn't return it.The vehicle was left @ the dealership on that evening and on the morning on August 22nd I contacted the State Attorney Generals Office, PA Dept. of Transportation, Well Fargo who is the loan company for the vehicle and Statefarm who is my insurance company. All four told me that I could return the vehicle to the dealership without any issue on my end.Desired Settlement: I want Jim Shorkey Family Auto Group to take this vehicle back due to all the reasons listed above as well as being pressured to buy a vehicle a few days prior to this when I was first looking at a used Dodge Nitro. I DON'T want another vehicle or anything else to do with this dealership.

Business

Response:

[redacted]We apologize for the delay in response. We are so happy to see that we were able to get the seat belt fixed along with some paint work. Thank you for giving us a second chance to make things right.

Review: On 12/19 I had an appointment at Jim Shorkey to look at a 2007 Jeep Compass that was listed on their site for $7700. When we arrived we were referred to a sales man by the name of Jamie W[redacted]. After we sat down and discussed the car we wanted. He then left the room, came back and told us this car was sold and began to tell us about other more expensive cars. After we left I continued to search for a different car on their website. On 12/20 I saw the 2007 Jeep Compass back on their site for $10,000. I know this was the same vehical due to the VIN number, milage, color, ect. When I asked Jamie via text message about this, he replied "I don't know why this is on the site, it is sold." I then called the North Huntington location where the vehical was supposed to be located at and asked a different salesmen if the car was infact sold or if it was available. I spoke to a man named Hector, who confirmed that the vehical was in fact, still available and was NOT sold. I feel that the dealership raised the price on the car due to us wanting to purchase the car.Desired Settlement: I want the dealership to take responsibility of their actions and change the way they do their online advertisments and buisness with clients.

Business

Response:

To Whom it may concern

Review: They lied about the price of the outlander sport suv we were buying. They said it would cost 22200 but they made us pay 25590 for it ?. Then would not tell us about the other bank that was going to give us a loan that would have given us full rebates ?. They instead told us we got a good APR but to get it we must buy gap insurance and a 2000 dollar warrenty. Which is illegal in most states and is just poor way of doing business. Our sale person got smart with us and made me cry and made me have chest pains. I now have nightmares about buying this new car!,. ..?. We left them a few messages but as of 10 am today no one has called us back ?. This happen at Jim [redacted] of uniontown pa . Please help us .Desired Settlement: I would like some kind of settlement for them breaking the law !. A refund of the difference would be nice . They made us fear buying a car !.

Business

Response:

We are so sorry that it took a while for us to respond. We are happy to hear that this situation was resolved when you spoke with [redacted]. Thank you so much for giving us a chance to get everything taken care of!

Review: I bought a 2015 Jeep Wrangler at Jim Shorkey on 10/30/2015. I ask about the Chrysler factory warranty 100,000 and agreed to buy that warranty for $2850. witch was the price I was quoted and after I got home and reviewed the paper work the price was $3748.00 through [redacted] service agreement. I went to fill out the cancellation forms on 11-19-2015 and was told that is would take 4-3 weeks for me to receive my refund and it is now going on 7 weeks .Al so on the 11-19-2015 I canceled my "gap" insurance in the amount of $799.00 . I was told the amount of $4547.00 would be refunded to the" lean holder" [redacted] Bank. I received all copies of the cancelation notices. To this date 01/06/2016 I have contacted [redacted] Bank everyday for the past three weeks and they still have not received any refund to the account. I all so contacted the dealer and still have not heard anything back from them about is matter On 12-31-2015 I visited the dealership and was told that the check was sent back to [redacted] Bank. Please help me with this matter. thank you fro your time in this matter [redacted]Desired Settlement: I would Jim Shorkey dealership to refund the lean holder [redacted] Bank $4547.00 as stated in the cancellation forms.

Business

Response:

[redacted], I apologize for the length of time it has taken for the refund to be credited to your loan. I have been in contact with both [redacted] and [redacted] ([redacted] is the VP of Sales and [redacted] is second in command), they did confirm that the cancellations were executed and provided me proof of this. I am having them reach out to [redacted] to try and determine what the long delay is. I would also like to sincerely apologize for the confusion in pricing on the extended service agreement, the price agreed to should have been an exact match to what you signed on your paperwork. I will talk to [redacted] to see what we can do to work to make up for this issue as well. I truly appreciate your business and hope that in the end, we can get things back on the right track. Enjoy the Wrangler!

Review: I bought a 2010 Suzuki Grand Vitara from Shorkey's in January 2010. Aprox. 3 months after I got the car I noticed it was making a noise in the motor and didnt have the power it should. I called service and had my car looked at on 2 different occasions at that time and was told both times nothing is wrong with my car. There were also things checked on the service check list stating it was done and it wasnt. I know for a fact it was not done becuase both times it was in for service it was marked the washer fluid was filled and both times I picked it up the washer fluid was empty. It is now 3 years later and the motor needs replaced. I called in to make a service appointment and I am informed I no longer have a warranty due to I have 81,000 miles on my car, even though when I bought my car I was told 5 years 100,000 miles and now I am told it is only 60,000 miles and is pretty much telling me I have to pay for my car to be fixed, but did agree to look at the car to see what the problem is. Even though I had to pick it up from a garage who already advised me that the motor is gone and needs to be replaced. I go today October 29, 2013 to pick up my car because the service department called and said my car was fixed. As soon as I start it the check engine light was STILL on, I go to pull out of the dealership and my car still has no power and I almost get rearended because I cant go any faster than aprox. 10 MPH, the the valves started to chatter again. So I turned around and took it back to the dealership. One of the service guys came out and took the car for a drive and now realized there is a huge issue. He then advised the R.O. for my car only stated there was an oil leak. When the car was taken in all 3 times nothing was ever stated that there was an oil leak. All 3 times it was because the car had no power and the valves were chattering, but nothing has ever been fixed up to this point. My car is still at the dealership at this time and I am waiting to hear what they tell me is not wrong again.Desired Settlement: At this point I want my motor replaced at no charge to me. If the issue was fixed 3 months after I bought the car I would not need a new motor at this time. My car is 3 years old with 81,000 miles on it. There is no reason what so ever that I should have to pay for a new motor when I took my car back to be serviced 3 months after I got it and nothing was done.

Business

Response:

Have agreed to try to help customer with repairs. Had an appointment with her last Saturday, which she had to cancel. waiting for the customer to call back and reschedule.

Review: Bought a 2006 Ford f150 King Ranch on June 12, 2015. The vehicle was inspected at Jim Shorkey service station with a brand new inspection sticker good until June 2016. Driving vehicle 7/24/2015 entire muffler FALLS OFF on highway. COMPLETELY FALLS OF! First payment not made on vehicle and parts are falling off. I take it to my mechanic with muffler that is completely rotted. He stated it would have never passed Pa inspection. I called Shorkey. I get passed to Service and which I am told " its a discount vehicle" "it could happen in 5 weeks" and when I argued my point he could "no longer hear me". I sent repeated emails to manager and got no response. HORRIBLE CUSTOMER SERVICE!!!!!Desired Settlement: Repair of new muffler

Business

Response:

[redacted]Sorry for the delayed response. We are thankful you advised us about your frustrations. We never intended for you to feel that way. We are so happy that we were able to get everything taken care of for you. Thanks again, and we appreciate you giving us a second chance.

Review: shorkey advertises on his website a 2015 jeep Cherokee limited for 219 a month lease and everyone qualifies. this is false advertising because its deceptive, could not qualify even though had a 711 credit score. Given a price of 450+ a month lease.Desired Settlement: give me and everyone else the advertised deal or apologize

Business

Response:

[redacted]We are so sorry to hear that you were frustrated after your visit with us. We have been trying to reach you a couple times so that we can make things right for you and get you back on the right track. Please contact Jim S[redacted] at [redacted] so we can do what we can to make things right for you. Thank you so much and we look forward to hearing from you!

Review: Purchased a new Ram 1500 on 2/17/2015. Vehicle had less than 4,000 miles when issue began with motor. Shorkey service dept did not fulfill warranty on vehicle. Spoke to Jim Shorkey on 6/4/15 and was told that the warranty that I purchased would be cancelled and refunded. I have since made numerous phone calls and written a letter with no response. Messages were left and no return calls have been made.Desired Settlement: I purchased the warranty for a total of $4,956. I would like this to be refunded in full as the dealership did not stand behind the terms of the warranty. I have since purchased a warranty through the manufacturer to insure that my vehicle is covered.

Business

Response:

I spoke with [redacted] on 9 / 9 regarding his service contract cancellation and uncovered that there was an error during the cancellation process. I haven't determined whether this is the result of an oversight on my teams end, or the result of a problem with the Service Contract company. Regardless, the problem is being corrected and the warranty reimbursement will be paid in full and the amount will be based on when [redacted] originally filled for cancellation, this way he is not adversely impacted by the miles that have been put on his vehicle in the time that has passed. Once the Service Contract cancellation is complete, I will also be offering [redacted] $500 in store credit for any parts or service he needs. This is being offered to compensate for the time and frustration he experienced during this process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Made an appointment to look at a used car on Friday 12-11-2015, had to drive one hour to get there. Told dealership salesperson exactly which car we were interested in. they pulled the car out for test drive and it had no gas.

Sticker on window and car advertisement on at least seven websites said car had moon roof - NO MOON ROOF WAS IN CAR! I asked repeatedly, where was the moon roof? and why is it on the paperwork. Found damage on the front bumper and hood of car. No mention on car fax. The rear hatch would not stay up, cylinders broken, not identified on certified used car inspection as being faulty. Was told it had navigation. We said over and over we specifically wanted navigation, or we weren't interested. The CD player was broken. They didn't want to fix anything. We waited a week and they called asking us to make an offer. We told them we would buy as is, but to lower the price. First quote from them was $300 off the price for the absence of a moon roof. We eventually came to a price and then they told us we would need to be there immediately or it was leaving to go to wholesaler first thing in the morning. We had no trade, no financing - cash. While I was waiting for the license plate to be put on the car I remarked how happy I was the car had NAVIGATION, expressed how important it was to me. The question was asked what model is this car and we were told LE, top model and was given the sticker from the window. We drove the car off the lot, within two miles from the dealership, I stopped to put on the NAVIGATION, guess what NO NAVIGATION. We called the dealership immediately and they said they had a disclaimer on the bottom of their paperwork and hung up. MY FIRST MISTAKE - GOING TO JIM SHORKEY IN UNIONTOWN. MY SECOND MISTAKE NOT TESTING THE NAVIGATION. It would appear sales at this dealership are based on false advertising and/or mendacity.Desired Settlement: Compensation for the fact there was no NAVIGATION and the fact that all the paperwork had the wrong model on the car. The salesperson verified the model over and over. They said the model was an LE when in fact it was an SV. There is a significant difference in options between the two models. LE - HIGH END .....SV BASIC MODEL

Called Nissan for estimate to add a NAVIGATION SYSTEM, this cannot be added. Aftermarket can be installed for approximately $2,000. We will ignore all the other options not on the car, but would like compensated for the NAVIGATION.

Business

Response:

I sincerely apologize for the error on the website listing, it should have been caught by our team and was not. The equipment is not manually entered by our team, but is pulled based on the vehicles VIN. Sometimes our inventory management tool will pull incorrect information from the VIN. This is the case on this particular vehicle; we do state on our website that we do our best to provide accurate descriptions of our vehicles but are not responsible for errors. This disclaimer is there, to account for errors / glitches in our software. I would not be able to provide any additional money or credit because, the vehicle was sold at wholesale pricing to make up for the error on the equipment and some of the damage on the vehicle. Also, when the customer called back in to address the navigation issue, we offered to unwind the deal and give a refund. After they decided to keep the vehicle, I thought we had everything back on the right track. I would be willing to provide a few pre paid maintenance options to try and show goodwill and hopefully get this turned around. I do not want to have a dissatisfied customer. Please contact me directly to discuss this further, my direct line is [redacted] - Jim S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] I would like to respond to my complaint, but I didn’t get a chance. My issues were resolved by the dealership. And I am satisfied with their response and we settled the Navigation issue. [redacted]

Review: I bought a used 2008 Dodge Ram 3500 from Jim Shorkey Dodge. This website doesn't give me enough room to state all my complaints, so I'll have to abridge it. Truck was advertised and priced as a Laramie. It is in fact an SLT. I made an appointment for a test drive, drove over an hour, truck was in the shop being inspected for sale, couldn't drive it. I still committed to buy pending a successful test drive. A week later I was called to let me know truck was ready to drive. Arrived at dealer, drove truck, agreed to buy. Waited in the dealership for 6 hours for paperwork to be done. Truck was filthy, and none of the detailers were working.My trade in wasn't paid off by the dealer for over 40 days, resulting in a negative mark on my credit.I requested that they register the truck as a class 3. They registered it as a class 4 anyhow, and sent me a bill for the difference a month after purchase. To this day, I still don't know which registration for my truck is valid. Or which to renew.Recall on the tie rod wasn't performed at the presale inspection. Grease fitting also weren't lubed. With less than 4000 miles since I bought the truck, the tie rod broke, almost causing an accident.I offered to install the new parts myself so the dealer wouldn't have to tow it in. They sent the wrong parts the first time. Again, less than 4000 miles on the truck, clutch is shot. Of course, not covered under the "forever warranty". Again, I offered to perform the work if the parts are provided. Upon hearing of my complaints, Mr. Shorkey contacted me and asked for more details on my issues. I sent him an email complete with pictures. He has ignored my multiple emails so far. The only action I've received is the recall parts were sent to me, so I could install them. Which being recall parts were paid for by Dodge. The questions about my credit and registration have been totally ignored. I paid top dollar for a model of truck a higher trim package than what was advertised.Desired Settlement: I'd settle for the parts to repair my clutch. Or the difference in price between a Laramie and an SLT. And the registration issues cleared up. I think the black mark on my credit is just stuck there. This far down the road, I don't think anything can be done about it. I'm ok with that I guess. If Mr. Shorkey would have seen fit to at least respond to my emails, I'm sure we could have resolved this. But it's been weeks since my last one and not a peep. I'm not a hard to please customer.

Business

Response:

I have talked with the customer directly regarding this complaint. We are ordering the clutch parts and will be sending them to him this week. It seems like we are moving in the right direction.