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Jim Wright Company

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Jim Wright Company Reviews (54)

Mr [redacted] is a client of JWC so I have sent him an email directly on 4/19/

Mr***'s security deposit disposition is attached Looking at the credits and deductions, Mr [redacted] is credited with his deposit and a non refundable pet fee totaling $ Looking at the deductions;Line is the pet fee being deducted $200Line is the cleaning charge of $ Mr [redacted] didn't leave the property in clean condition as required by lease addendum para 15, pic attachedLine is the carpet cleaning charge of $ Mr [redacted] didn't have the carpets cleaned as required by the lease addendum B para pic attachedLine is the rekeying charge of $ Lease para 22Line is the mowing/haul trash charge $ Mr [redacted] left trash in the house, back porch and shedLine is the pest control fee of If you have a pet the lease addendum B para requires a treatment for the carpets which wasn't done.Lines 11,12,13,& Damage done to property, only have room for one more pic and it's of the hydraulic arm broken Mr***'s security deposit disposition has been reviewed and the charges as listed stand

Mr [redacted] filled out an application and gave [redacted] $security deposit to rent the property at [redacted] unit [redacted] with two weeks free rent When he returned to sign the lease, he got upset at the amount of rent he owed and the way the lease read and refused to sign [redacted] leasing coordinator and the assistant property manager both attempted to explain that Mr [redacted] was getting two weeks free rent but did still owe money for the month of October Mr [redacted] put down his deposit on the 10th of October, two weeks free is days so he still owed for days of October He refused to sign and wanted his money back Mr [redacted] was informed and signed the application which states in item # of the application agreement that" Applicant and all co-applicants must sign the lease within three days after approval of this application If applicant fails to do so, the application deposit of applicant will be retained by owner as liquidated damages and the parties shall have no further obligation to each other." He also initialed item # indicating he understood the process Unfortunately, we can not refund his deposit ?

This all occurred in All I can go by is what the paperwork shows I've enclosed that paperwork in the response dated 1/12/ Mr [redacted] turned in a notice to vacate then cancelled it Both have his signatures Mr [redacted] admits he had the keys to 6/15/which makes him liable for June rent We have no record of keys being turned in, he says he used the drop box If the post office had his forwarding address, they failed to forward his mail to Mr [redacted] I'm enclosing pictures of the property taken on 7/3/when we took possession of the property after filing an eviction suit, it is not clean Based on what information I have, I can't offer Mr [redacted] any relief

Complaint: [redacted] I am rejecting this response because: I did not sign the cancealationThe house was clean when I leftI can not help that this company goes into a property and trashs the place after the tentant has already moved so they can try to get more moneyBut it is apearant that nothing is going to be doneI will let my fellow service member know about this so the same thing does not happen to them.Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am getting screwed over by jwcI initial the back because I was told different when I did Its called pretensesI was trying to reason with the company but they wanted to make fun of my disability and lieAll they do is lieThis is not right and not fair you are screwing over [redacted] couple and making fun of me in front of others unprofessional and they need to be dealt withall I am asking for is an apologiesand my back Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I went in to JWC office at the being of May and and signed a for saying that I would be moving I did not go in and canceal the formI put the keys in the drop box after I had completed the move around the 15th of JuneThe post office had my forwarding addressThe house was clean I did not clean the carpetWhen I moved in the house was not clean I left it cleaner than when I moved inRegards, [redacted]

Ms [redacted] needs to understand that prices change as situations change Gas costs a different amount at different stations, groceries are priced different at competing markets and rents change also The owner of her property has adjusted the rents lower since she moved in to try and lease the vacant unitsIf the owner had raised the prices would she want to pay the higher price? If Ms [redacted] will contact me, [redacted] @ ###-###-#### I will try and assist her I'm willing to contact the owner and see if he is agreeable to lowering the rent when her lease expires on 3/31/

Mr [redacted] leased the property at Nola Ruth, Harker Heights, TX in January of A move in inspection was conducted with Mr [redacted] on 1/15/ On 4/24/08, Mr [redacted] filled out a notice to vacate the property as of 5/10/ This notice tells us when tenants plan to vacate and was required by Mr [redacted] ’s lease On 4/29/08, Mr [redacted] cancelled that notice to vacate (See attachment #with Mr [redacted] ’s signature) If Mr [redacted] changed his mind again, he was required to put in a new notice to vacate with our office which he did not.Mr [redacted] paid rent for May on 5/2/ He did not pay rent after that point We have no record of Mr [redacted] turning in keys to property On 6/27/08, JWC obtained a judgment from the Justice of the Peace Bell County, TX for nonpayment of rent and court costs in the amount of $1, After the required day period given by the Justice of the Peace, JWC took possession of the property(See attachment #2.)Mr [redacted] ’s security deposit disposition was finalized on 7/29/and mailed to his last known address (See attachment #3)Mr [redacted] didn’t leave a forwarding address on his notice to vacate (See attachment #1.)The security deposit disposition shows Mr [redacted] ’s security deposit minus the judgment and charges’ relating to the condition the property was left in This totaled $1,and Mr [redacted] was given days to pay When payment wasn’t received, his account was turned over to the credit collection agency Their fee of forty percent was added to his balance leaving a total owed of $1792.21.The three charges on Mr [redacted] ’s account involve the same charges The first charge of $1,was from the security deposit disposition, the second charge of $1,is the $1,from the security deposit disposition plus the credit collection agency’s fee The third charge of $is the judgment received from the Bell County Justice of the Peace which is included in the first and second charges Mr [redacted] owes $1, Payment of that amount will satisfy all three of these entries on his credit report.Mr [redacted] began the process of vacating the property before the end of his lease but changed his mind He never turned in keys or informed us he was no longer in possession of the property He didn’t clean the property or the carpets as required by the lease (See pictures attached from the inspection dated 7/3/08.) He didn’t leave a forwarding address If Mr [redacted] would like to discuss paying the amount owed, we will be happy to try and work something out

I've enclosed the application Mr*** filled out and signedPlease look at #and #on the back of the rental application which Mr*** signed and initialed. The property was taken off the market and the owner was notified that * security deposit had been placed on the property. When Mr*** changed his mind the owner had * right to retain the deposit per the application. It was made clear to Mr*** that if he changed his mind, his deposit would be forfeited

I can agree with Mr*** about the carpet, we will call that wear and tear. I can't agree about the broken hydraulic arm and the dents in the walls, that is not wear and tearPictures attached

Complaint: ***
I am rejecting this response because: when I vacated the property the damage was not done I will take responsibility for the garbage and rekeying as it is Texas lawHowever I disputing the hydrolic Arm, the damage to the carpet as it was wear and tare, and the wall damage
Regards,
*** ***

I'm sorry there was a delay in getting Mr*** a refrigerator. The refrigerator was initially repaired but failed soon after. A refrigerator was purchased but the ice and weather delayed it's delivery. The refrigerator was installed on 2/24/

Complaint: ***
I am rejecting this response because:
They did not explain everything they were rude and disrepectfulI knew we owe money for month of october but what they were saying was * different amount than what was on the lease the manager and employee were saying something totally different.they made fun of my disability and now we are looking for * lawyer they lied about the deposit of They told me something differentThey lied the hole time we were there and now they are trying to cover it upIts not right to make fun of * disability and get away with itI believe we should get our back due to the fact they lied to us about it and I initial it under pretenses
Regards,
*** ***

Complaint: ***
I am rejecting this response because: we were not aware that the company was not going to fix up or clean the house after we looked at itNo communication was made about whether the house was being worked on or not, but I was told by the inspector that there was work orders in for the house that were never done.
Regards,
*** ***

Mrand Mrs*** both viewed the property before renting the unit so they were aware of the condition of the property when they rented it. We can't clean a property after someone has moved in. Mrand Mrs*** can put in a work order request through our maintenance
department about the other items

You were sent a response on November 15, 2016 at 1:23 PM in regards to your dispute.  We have attached that email.  We then forwarded that response to you again on February 14, 2017 to which you replied that you will have our agency black listed for military personnel.  We have...

attached move in and move out pictures of the blinds in the living room and the upstairs bedroom that show the blinds were damaged after move in.  The pictures also show the inspectors notes at move in that show the blinds to be OK.  There is also a picture of a vacant property check done on 03/16/16 (before you move in) that shows no damage to the upstairs bedroom blinds.  The move in inspection does not show the blinds to be damaged nor does it state in the inspector’s comments that the blinds are damaged as you have indicated here.  We have attached move in and move out pictures that show that the small hole in the bathroom door was made after move in.  The move in inspection notes and pictures do not indicate that the hole was already there as you have stated.  We have attached move in and move out pictures that show that the bedroom door was split after move in.  The move in inspection notes and pictures do not indicate that the door was already split as you have stated.  The initial inspection did in fact state that the paint on the interior walls showed scuffs, marks and smudges.  However, when we compared the move in and move out pictures, there was additional damage to the walls and paint so you were charged accordingly.  We have attached pictures that show additional damage to the walls, thus needing touch-up paint.  You can compare them to the pictures from your move in inspection which is attached in your tenant portal.  Also, you checked out the keys, viewed the property and accepted the property as is.  At no time did we tell you that we would have the interior walls repainted or touched up.  We did indeed send you the pictures of the areas that needed to be cleaned.  The lease you signed with JWC states in Addendum B to Paragraph 14 all of the necessary cleaning requirements.  Those requirements were not met upon your move out.  We have attached your lease to show that you did indeed sign it and agreed to comply with the cleaning standards.  You were also sent a move out packet through email on 06/15/16 at 8:31 AM with details on your responsibilities when vacating the property that include tips on cleaning.  We have included the attached move out packet to that email for your convenience.  The clean also included replacement of the A/C filter that was never changed during the entire tenancy.  The lease you signed with JWC states in Addendum A to Paragraph 13 line item A that the tenant is to change the A/C filter on a monthly basis.  The original A/C filter from your move in on 04/05/16 was found still in use upon your move out on 07/14/16.  We have attached the move out inspection pictures for your convenience.  The clean also included replacement of the drip pans.  Ultimately you did not comply with the cleaning standards that were stated in the lease you signed and in the move out packet you were emailed so you were charged accordingly to have the items removed that were left behind and to have the unit cleaned to our standards. Our records indicate that you did not provide a copy of your military orders upon vacating so you were charged accordingly for rent for the month of August as a result of breaking the lease.  Because you broke the lease, you were also charged a rekey fee.  You also never paid rent for the month of July so you were charged accordingly for that month as well.  We initially agreed to let you make payments but stop receiving them after October of 2016; therefore we sent your balance to the credit collections agency.  You are also responsible for the credit collections fee that was charged from the agency itself. JWC has declined your disputed amount of $745.82 and will not settle for the amount of $875.50.  Please pay the balance in full that is due to the owner of the property as soon as possible.  Thank you.

Ms. [redacted]’s lease has a military clause which calls for a 30 day notice. Ms. [redacted]’s orders are dated 09 Dec 2013 but she didn’t notify JWC about vacating at the end of January until 16 Jan 2015, fifteen days. Regardless of any conversation Ms. [redacted] had with an employee, the lease she signed...

calls for these charges if proper notice isn’t given. Ms. [redacted] has asked for "Remove February rent and administrative fee, hall ceiling at top of stairs edge dented chipped, master bedroom door back side dent, touch up paint living room, stairs, bedrooms (patch work two tone), and doorknob damage patched (not matching). "
Ms. [redacted] was a good tenant and I’m willing to try and help her but I need more time. Communication with the owner of this property is conducted by U. S. Mail. JWC’s obligation is to enforce the lease on behalf of the owner and if we’re going to make exceptions to that I need to inform the owner. A letter was mailed and I hope to have the reply soon.
I will update Ms. [redacted] NLT April 22, 2015.

Mr. [redacted]'s security deposit disposition is attached.  Looking at the credits and deductions, Mr. [redacted] is credited with his deposit and a non refundable pet fee totaling $700.00  Looking at the deductions;Line 2 is the pet fee being deducted.  $200Line 3 is the cleaning charge of...

$225.                  Mr. [redacted] didn't leave the property in clean condition as required by lease addendum para 15, pic attachedLine 4 is the carpet cleaning charge of $160         Mr. [redacted] didn't have the carpets cleaned as required by the lease addendum B para 15 pic attachedLine 5 is the rekeying charge of $67.12                Lease para 22Line 6 is the mowing/haul trash charge $90          Mr. [redacted] left trash in the house, back porch and shedLine 7 is the pest control fee of 185.81                 If you have a pet the lease addendum B para 22 requires a treatment for the carpets which wasn't done.Lines 11,12,13,14 & 16                                       Damage done to property, only have room for one more pic and it's of the hydraulic arm broken.           Mr. [redacted]'s security deposit disposition has been reviewed and the charges as listed stand.

The charge for $123.75 for the disposal for the removal of the playground set has been removed.  The charge in the amount of $246.37 is for lines 8-10 on your security deposit disposition.  That charge does include the charge for the touch up paint in the dining area, but it also includes...

the charges for additional carpet stains in the living room and hallway and to replace the mini blinds in the back room.  We will not be providing you receipts for any work, repair or cleaning that has been done to the property after you vacated as we are not required to by law.  A copy of your move in inspection is in your tenant portal.  However, we have taken the liberty of attaching it to this response.  You were charged $253.31 for a full clean of the property because it was not cleaned to our standards upon the move out inspection.  The charge for the clean included cleaning the window sills, blinds, refrigerator, stove, cabinets, vents, baseboards, closet shelves, sink, faucet, walls, tub and toilet.  This charge also included replacement of the AC filter and removal of items left in the house.  We have attached pictures of the areas that needed cleaning and the items left in the house.  We have also provided a copy of your lease.  For additional details of our cleaning requirements, please see Addendum B to Paragraph 14 of your lease.  The remaining charges will not be removed.  Thank you for being our tenant.

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