Complaint: [redacted]
I am rejecting this response because: The lease was not extended past the notice of my vacate which I gave on October 27. The photos you have attached in no way represent an outgoing inspection there are no dates or proof that this is the home we rented or the time when we live there. So I must immediately dismiss your photos as the cause serious reasonable doubt that they are of the home. Since there was no inspection done to the home that was listed on the company's Tenant portal and nor was I ever notified by mail or phone which were both on file with your company. you should remove all charges related to inspection immediatly as well as rent that is AFTER my lease end date. Since it is texas law that "A landlord must re-key or change all the key-operated locks (or other combination locks) on the exterior doors between each tenancy at his expense." I am also not liable for rekeying which again the charge should be removed at once. As a tenant who paid there rent every month and in full as well as a member of the armed forces it is unbelievable that a company would treat soldiers such as this.
Regards,
[redacted]
Ms. [redacted]s lease requires all work orders to be submitted in writing to our office. Tenants can come in to our office and fill one out or initiate a work order through their online portal. When they fill one out inour office, they are given a copy of the work order at that time. ...
If they input a work order request through their portal they receive a confirmation. The first time we were made aware of an issue with the refrigerator waswhen the work order for the refrigerator was originated on 11/26/14 the day before Thanksgiving by Ms. [redacted]. Because of the holiday, the vendor didn’t receive the work order until 12/1/14. The vendor, The Installer, was able to visitthe property at approximately 5:00 pm on 12/2/14 and diagnosed the problem. The refrigerator needed a part that the vendor would have to purchase the next day. The vendor was delayed one day while theowner of the property was consulted on the repair. The vendor returned to the property on 12/4/14 sometime after 5:00 pm and installed the part but once the unit was operating he determined it needed Freon which hewould have to obtain. Due to the late hour, he had to wait till the next day. The vendor obtained the Freon and returned to the property on 12/5/14 and charged the system. After the repair, Ms. [redacted] reported to our office on 12/7/14 that refrigerator wasmaking a “squealing noise”. The vendor returned and fixed that also. I apologize for the delay in fixing the refrigerator but with the work order being originated the day before Thanksgiving, a part having to be ordered, the owner consulted and the vendor having to obtain Freon this repair took longer than it might normally have.
Ms. [redacted] needs to understand that prices change as situations change. Gas costs a different amount at different stations, groceries are priced different at competing markets and rents change also. The owner of her property has adjusted the rents lower since she moved in to...
try and lease the vacant units. If the owner had raised the prices would she want to pay the higher price? If Ms. [redacted] will contact me, [redacted] @ ###-###-#### I will try and assist her. I'm willing to contact the owner and see if he is agreeable to lowering the rent when her lease expires on 3/31/15.
You have already filed a dispute with our company and we made two adjustments accordingly. However, here is an explanation of the charges that you are disputing. 1) Rent – 12/01/2015 - $500. You were charged for December’s rent because you did not surrender the property and turn...
in the keys to us as required and stated in the lease that you signed with our company. When you submitted your notice to vacate on the tenant portal, you were sent a “Notice To Vacate Confirmation” email on November 2nd, 2015 at 11:24 am (see attached) stating that you must turn in the keys to our office upon surrendering the property back to us. You did not turn in the keys to us as required and stated in the email sent to you. Please also refer to paragraph 2 or your lease that states “Vacating shall be determined by the date of the Lessee’s surrender of the keys to the office of JWC Property Management”. We have also attached your lease to show your signature agreeing to the terms of the lease. 2) Month to Month Holding Over – 12/01/2015 - $50.00. Please refer to paragraph 5 of your lease titled “HOLDING OVER BY LESSEE”. Since you did not turn in the keys to us and surrender the property to us, you were charged rent for the month of December as mentioned above and this $50 is a month to month fee. 3) Late Fee – 12/04/2015 - $55.00. This is a 10% late fee because December’s rent was not paid by December 3rd. 4) Abandonment/skip Rekey – 12/17/2015 - $119.08. This is the cost to have the property rekeyed because you did not surrender the property to us and turn in the keys. Therefore, the property was still in your possession so you were charged the rekey fee. Again, please also refer to paragraph 2 or your lease that states “Vacating shall be determined by the date of the Lessee’s surrender of the keys to the office of JWC Property Management”. 5) Cleaning – 01/07/2016 - $250.00. The property was not adequately cleaned as required by the terms of the lease. Please refer to Addendum B to Paragraph 14 of your lease. We have attached pictures of the areas/items that we not cleaned. 6) Pest Control – 01/07/2016 - $104.62. You did not submit to us a receipt for pest control upon vacating your property as required by the terms of your lease stated on line 18 of Addendum B to Paragraph 14. 7) Reletting Fee - $250 – 01/07/2016. Please refer to paragraph 21 of your lease for an explanation of this charge. However, we have worked with you and agreed to remove this charge. 8) Credit Roll – 02/15/2016 - $566.67. This is the collection agency fee. We filed to collections because your balance was not paid in full. The collection agency charges 40% of the balance which in turn is passed on to the tenant. Please refer to paragraph 23 of your lease. We have reduced this fee by $100 after removing the reletting fee of $250 as stated above.We are contacting the collections agency today to adjust your balance due. Please contact them and pay your balance as soon as possible. Thank you.
Mr. [redacted] leased the property at 1104 Nola Ruth, Harker Heights, TX in January of 2008. A move in inspection was conducted with Mr. [redacted] on 1/15/08. On 4/24/08, Mr. [redacted] filled out a notice to vacate the property as of 5/10/08. This notice tells us when tenants plan to...
vacate and was required by Mr. [redacted]’s lease. On 4/29/08, Mr. [redacted] cancelled that notice to vacate. (See attachment #1 with Mr. [redacted]’s signature) If Mr. [redacted] changed his mind again, he was required to put in a new notice to vacate with our office which he did not.Mr. [redacted] paid rent for May 2008 on 5/2/08. He did not pay rent after that point. We have no record of Mr. [redacted] turning in keys to property. On 6/27/08, JWC obtained a judgment from the Justice of the Peace Bell County, TX for nonpayment of rent and court costs in the amount of $1,169.50. After the required 5 day period given by the Justice of the Peace, JWC took possession of the property. (See attachment #2.)Mr. [redacted]’s security deposit disposition was finalized on 7/29/08 and mailed to his last known address. (See attachment #3)Mr. [redacted] didn’t leave a forwarding address on his notice to vacate. (See attachment #1.)The security deposit disposition shows Mr. [redacted]’s security deposit minus the judgment and charges’ relating to the condition the property was left in. This totaled $1,280.15 and Mr. [redacted] was given 14 days to pay. When payment wasn’t received, his account was turned over to the credit collection agency. Their fee of forty percent was added to his balance leaving a total owed of $1792.21.The three charges on Mr. [redacted]’s account involve the same charges. The first charge of $1,280 was from the security deposit disposition, the second charge of $1,792.21 is the $1,280 from the security deposit disposition plus the credit collection agency’s fee. The third charge of $1169.00 is the judgment received from the Bell County Justice of the Peace which is included in the first and second charges. Mr. [redacted] owes $1,792.21. Payment of that amount will satisfy all three of these entries on his credit report.Mr. [redacted] began the process of vacating the property before the end of his lease but changed his mind. He never turned in keys or informed us he was no longer in possession of the property. He didn’t clean the property or the carpets as required by the lease. (See pictures attached from the inspection dated 7/3/08.) He didn’t leave a forwarding address. If Mr. [redacted] would like to discuss paying the amount owed, we will be happy to try and work something out.
The shrubs had significant growth during your tenancy as we have already stated. Again, please refer to paragraph 14 of the lease you signed with JWC. This charge will stand. We have again made contact with the owner and he has informed us that the he is mailing the refund check for $75 to our office. Please provide us with your mailing address so that we may send the funds to you. We have not yet received it, but as soon as we get it, we will mail the funds to you.
Complaint: [redacted]
I am rejecting this response because: the damage to the hydrolic arm was not there when I vacated the property. I will however take responsibility for the dents
Regards,
[redacted]
JWC Property Management performs a move in inspection and a move out inspection. When a tenant moves out we compare the move out inspection to the move in inspection and charge the tenant for any damage they may have caused. In reference to the carpet stains: Our inspector noted the two...
red stains on the living room carpet. When there is a small stain on the carpet we cannot charge the tenant to replace the entire carpet. We can only charge a depreciated value, since the carpet was not brand new when the tenant moved in. When the tenant moved out the carpets were not professionally cleaned and we hired someone to clean the carpets and charged back to tenant. In addition, we charged a depreciated value of $50 to the tenants. Inspector did not note any new stain in the office carpet, therefore no charges to the tenant. We were unable to inspect the property after the carpet cleaning was completed as your property was no longer in management. In reference to the other items: A mini blind was down but not broken and should have been rehung. This was not included on the original work order and then you left management and we didn’t have access. The towel bar was bent and down, the vendor reattached the towel bar and it was still useable so it was not replaced. We charged the tenant $15.06. We do not have any evidence of the other repairs you listed that needed to be completed. In reviewing the move out, there was not a bent window sill; all window latches worked; nothing could be seen in the vents, the commode lids were fine. The garbage disposal, we would not know because there was not any power at the property when we did the move out inspection. Therefore, we did not charge for them. Loose items are considered “normal wear and tear”. We did charge for a missing curtain in the second bedroom, $25.93. In response to the clean: We hired a vendor to clean and the clean was completed. You called the vendor back to re-clean as it did not meet your expectations. In regard to the plant removal: We received a bid to remove a plant for $45. The vendor removed the plant the best he could without having a bob cat to put out the roots. The roots were very deep. You did not give instructions to remove the root ball and back fill the hole. The vendor refunded you all fees regarding the plant removal. ...⇄ In response to the tenant’s refusal of entry: The tenants did refuse entry due to a sick child on December 11, 2015. An Inspector met your parents at the property and your dad said not to force the issue even though our inspector was trying to gain entry. We did not ignore your complaints of suspicious activity. We inspected it three times and found no evidence of a day care or anything suspicious going on. Everything looked good in the pictures. We went out July 15, 2016 for Lease renewal inspection; December 7, 2016 – fence pictures; and December 22, 2015 – per your request. In response to your email not being answered, I replied to your 4-18-16 email on the same day - 4-18-16 responding to you about the carpet and the towel bar. We are not able to send a vendor out to hang the mini blind as you have left property management. The tenants were charge $514.95 out of their security deposit of $1000.00. They received a $485.05 refund. We will not be paying the $1300 requested in this dispute to replace carpet.
Mr. & Mrs. [redacted] have been in contact with multiple staff members at our business through several emails. We need the exact list of issues that they need addressed and fixed so there is no confusion. Thank you.
Complaint: [redacted]I am rejecting this response because: I went in to JWC office at the being of May and and signed a for saying that I would be moving I did not go in and canceal the form. I put the keys in the drop box after I had completed the move around the 15th of June. The post office had my forwarding address. The house was clean I did not clean the carpet. When I moved in the house was not clean I left it cleaner than when I moved in. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
We regret that you were put on hold for 20 minutes as that is not normal practice for our staff. We do show that you did in fact come into our office and filled out the necessary document to create the service request on Saturday December 17th. The work order process was not started...
until that time. Unfortunately a malfunction with your water heater is not considered an emergency according to the terms of your lease that you signed with our company. We do show that your water heater was repaired on Monday December 19th by one of our vendors. The charge for the repair will be paid for by the owner of the property. We do have designated staff to monitor the emergency phone after hours but we cannot guarantee that we can get a vendor dispatched to fix your issue during after hours. Your water heater was fixed within 2 days of you creating the service request and we now consider the matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Our forwarding address is the same as the last check which is [redacted]
Regards,
[redacted]
We apologize for not being more clear on the pictures. We have labeled them accordingly. The top left picture was taken at move in to show that the shrubs and bushes were alive. The top right, middle and bottom were all taken at move out. We have also included more pictures of the lawn at move in that shows there are no dead spots in the grass. The charges will stand in accordance with paragraphs 14 and 15 of the lease you signed with JWC.
Complaint: [redacted]
I am rejecting this response because: The rental property was in fact vacated and lease was over November, Not December therefore I can not be charged for December. As for the the rest of the charges you have stated I have made numerous attempts to have your company show proof in a closing inspection of the home because I did in fact Clean all parts of the home, Fumigated, and left the keys. And since your company has failed to show a Copy of an outgoing inspection, And since no outgoing inspection was ever listed on my tenant portal, your charges are unfounded. Your company should remove the charges immediatly. Since a Outgoing inspection was never done, The lease ended in November NOT december, and it is illeagle to charge a tenant for Re-Keying in the state of texas. Since texas code states...Upon change of tenants, you have within 7 days of your new tenant moving in to rekey the locks. This expense cannot be passed onto the tenant, even if the tenant agrees. It is illegal to charge tenants for re-keying locks in Texas.
Regards and good day,
[redacted]
This all occurred in 2008. All I can go by is what the paperwork shows. I've enclosed that paperwork in the response dated 1/12/15. Mr. [redacted] turned in a notice to vacate then cancelled it. Both have his signatures. Mr. [redacted] admits he had the keys to 6/15/08 which makes him liable for June 08 rent. We have no record of keys being turned in, he says he used the drop box. If the post office had his forwarding address, they failed to forward his mail to Mr. [redacted]. I'm enclosing pictures of the property taken on 7/3/08 when we took possession of the property after filing an eviction suit, it is not clean. Based on what information I have, I can't offer Mr. [redacted] any relief.
Complaint: [redacted]
I am rejecting this response because: As stated in an email, they did not provide all the keys. As of yesterday they still had their lock box on the home, although the contract has been terminated. In addition, within the same email they stated that the information can be located on a portal, which I've sent emails prior that we did not have access to the portal. They have been saying one thing and emailing another (logged communications). [redacted] from colonial property management has witness this. She can provide information as well. They are giving us the run around and replying to the Revdex.com a completely different reply/response than they provide us. Please provide an email as to where we can send the email traffic and we will show you.
Regards,
[redacted]
We have reviewed your move out and unfortunately we cannot remove the charge of $243.56 for cleaning. The cleaning requirements were specified in Addendum B to Paragraph 14 of the lease that you DocuSigned on October 27, 2015 with JWC. Pictures of cleaning needed and DocuSigned...
Complaint: [redacted]
I am rejecting this response because: The lease was not extended past the notice of my vacate which I gave on October 27. The photos you have attached in no way represent an outgoing inspection there are no dates or proof that this is the home we rented or the time when we live there. So I must immediately dismiss your photos as the cause serious reasonable doubt that they are of the home. Since there was no inspection done to the home that was listed on the company's Tenant portal and nor was I ever notified by mail or phone which were both on file with your company. you should remove all charges related to inspection immediatly as well as rent that is AFTER my lease end date. Since it is texas law that "A landlord must re-key or change all the key-operated locks (or other combination locks) on the exterior doors between each tenancy at his expense." I am also not liable for rekeying which again the charge should be removed at once. As a tenant who paid there rent every month and in full as well as a member of the armed forces it is unbelievable that a company would treat soldiers such as this.
Regards,
[redacted]
Ms. [redacted]s lease requires all work orders to be submitted in writing to our office. Tenants can come in to our office and fill one out or initiate a work order through their online portal. When they fill one out inour office, they are given a copy of the work order at that time. ...
If they input a work order request through their portal they receive a confirmation. The first time we were made aware of an issue with the refrigerator waswhen the work order for the refrigerator was originated on 11/26/14 the day before Thanksgiving by Ms. [redacted]. Because of the holiday, the vendor didn’t receive the work order until 12/1/14. The vendor, The Installer, was able to visitthe property at approximately 5:00 pm on 12/2/14 and diagnosed the problem. The refrigerator needed a part that the vendor would have to purchase the next day. The vendor was delayed one day while theowner of the property was consulted on the repair. The vendor returned to the property on 12/4/14 sometime after 5:00 pm and installed the part but once the unit was operating he determined it needed Freon which hewould have to obtain. Due to the late hour, he had to wait till the next day. The vendor obtained the Freon and returned to the property on 12/5/14 and charged the system. After the repair, Ms. [redacted] reported to our office on 12/7/14 that refrigerator wasmaking a “squealing noise”. The vendor returned and fixed that also. I apologize for the delay in fixing the refrigerator but with the work order being originated the day before Thanksgiving, a part having to be ordered, the owner consulted and the vendor having to obtain Freon this repair took longer than it might normally have.
Ms. [redacted] needs to understand that prices change as situations change. Gas costs a different amount at different stations, groceries are priced different at competing markets and rents change also. The owner of her property has adjusted the rents lower since she moved in to...
try and lease the vacant units. If the owner had raised the prices would she want to pay the higher price? If Ms. [redacted] will contact me, [redacted] @ ###-###-#### I will try and assist her. I'm willing to contact the owner and see if he is agreeable to lowering the rent when her lease expires on 3/31/15.
You have already filed a dispute with our company and we made two adjustments accordingly. However, here is an explanation of the charges that you are disputing. 1) Rent – 12/01/2015 - $500. You were charged for December’s rent because you did not surrender the property and turn...
in the keys to us as required and stated in the lease that you signed with our company. When you submitted your notice to vacate on the tenant portal, you were sent a “Notice To Vacate Confirmation” email on November 2nd, 2015 at 11:24 am (see attached) stating that you must turn in the keys to our office upon surrendering the property back to us. You did not turn in the keys to us as required and stated in the email sent to you. Please also refer to paragraph 2 or your lease that states “Vacating shall be determined by the date of the Lessee’s surrender of the keys to the office of JWC Property Management”. We have also attached your lease to show your signature agreeing to the terms of the lease. 2) Month to Month Holding Over – 12/01/2015 - $50.00. Please refer to paragraph 5 of your lease titled “HOLDING OVER BY LESSEE”. Since you did not turn in the keys to us and surrender the property to us, you were charged rent for the month of December as mentioned above and this $50 is a month to month fee. 3) Late Fee – 12/04/2015 - $55.00. This is a 10% late fee because December’s rent was not paid by December 3rd. 4) Abandonment/skip Rekey – 12/17/2015 - $119.08. This is the cost to have the property rekeyed because you did not surrender the property to us and turn in the keys. Therefore, the property was still in your possession so you were charged the rekey fee. Again, please also refer to paragraph 2 or your lease that states “Vacating shall be determined by the date of the Lessee’s surrender of the keys to the office of JWC Property Management”. 5) Cleaning – 01/07/2016 - $250.00. The property was not adequately cleaned as required by the terms of the lease. Please refer to Addendum B to Paragraph 14 of your lease. We have attached pictures of the areas/items that we not cleaned. 6) Pest Control – 01/07/2016 - $104.62. You did not submit to us a receipt for pest control upon vacating your property as required by the terms of your lease stated on line 18 of Addendum B to Paragraph 14. 7) Reletting Fee - $250 – 01/07/2016. Please refer to paragraph 21 of your lease for an explanation of this charge. However, we have worked with you and agreed to remove this charge. 8) Credit Roll – 02/15/2016 - $566.67. This is the collection agency fee. We filed to collections because your balance was not paid in full. The collection agency charges 40% of the balance which in turn is passed on to the tenant. Please refer to paragraph 23 of your lease. We have reduced this fee by $100 after removing the reletting fee of $250 as stated above.We are contacting the collections agency today to adjust your balance due. Please contact them and pay your balance as soon as possible. Thank you.
Mr. [redacted] leased the property at 1104 Nola Ruth, Harker Heights, TX in January of 2008. A move in inspection was conducted with Mr. [redacted] on 1/15/08. On 4/24/08, Mr. [redacted] filled out a notice to vacate the property as of 5/10/08. This notice tells us when tenants plan to...
vacate and was required by Mr. [redacted]’s lease. On 4/29/08, Mr. [redacted] cancelled that notice to vacate. (See attachment #1 with Mr. [redacted]’s signature) If Mr. [redacted] changed his mind again, he was required to put in a new notice to vacate with our office which he did not.Mr. [redacted] paid rent for May 2008 on 5/2/08. He did not pay rent after that point. We have no record of Mr. [redacted] turning in keys to property. On 6/27/08, JWC obtained a judgment from the Justice of the Peace Bell County, TX for nonpayment of rent and court costs in the amount of $1,169.50. After the required 5 day period given by the Justice of the Peace, JWC took possession of the property. (See attachment #2.)Mr. [redacted]’s security deposit disposition was finalized on 7/29/08 and mailed to his last known address. (See attachment #3)Mr. [redacted] didn’t leave a forwarding address on his notice to vacate. (See attachment #1.)The security deposit disposition shows Mr. [redacted]’s security deposit minus the judgment and charges’ relating to the condition the property was left in. This totaled $1,280.15 and Mr. [redacted] was given 14 days to pay. When payment wasn’t received, his account was turned over to the credit collection agency. Their fee of forty percent was added to his balance leaving a total owed of $1792.21.The three charges on Mr. [redacted]’s account involve the same charges. The first charge of $1,280 was from the security deposit disposition, the second charge of $1,792.21 is the $1,280 from the security deposit disposition plus the credit collection agency’s fee. The third charge of $1169.00 is the judgment received from the Bell County Justice of the Peace which is included in the first and second charges. Mr. [redacted] owes $1,792.21. Payment of that amount will satisfy all three of these entries on his credit report.Mr. [redacted] began the process of vacating the property before the end of his lease but changed his mind. He never turned in keys or informed us he was no longer in possession of the property. He didn’t clean the property or the carpets as required by the lease. (See pictures attached from the inspection dated 7/3/08.) He didn’t leave a forwarding address. If Mr. [redacted] would like to discuss paying the amount owed, we will be happy to try and work something out.
The shrubs had significant growth during your tenancy as we have already stated. Again, please refer to paragraph 14 of the lease you signed with JWC. This charge will stand. We have again made contact with the owner and he has informed us that the he is mailing the refund check for $75 to our office. Please provide us with your mailing address so that we may send the funds to you. We have not yet received it, but as soon as we get it, we will mail the funds to you.
Complaint: [redacted]
I am rejecting this response because: the damage to the hydrolic arm was not there when I vacated the property. I will however take responsibility for the dents
Regards,
[redacted]
JWC Property Management performs a move in inspection and a move out inspection. When a tenant moves out we compare the move out inspection to the move in inspection and charge the tenant for any damage they may have caused. In reference to the carpet stains: Our inspector noted the two...
red stains on the living room carpet. When there is a small stain on the carpet we cannot charge the tenant to replace the entire carpet. We can only charge a depreciated value, since the carpet was not brand new when the tenant moved in. When the tenant moved out the carpets were not professionally cleaned and we hired someone to clean the carpets and charged back to tenant. In addition, we charged a depreciated value of $50 to the tenants. Inspector did not note any new stain in the office carpet, therefore no charges to the tenant. We were unable to inspect the property after the carpet cleaning was completed as your property was no longer in management. In reference to the other items: A mini blind was down but not broken and should have been rehung. This was not included on the original work order and then you left management and we didn’t have access. The towel bar was bent and down, the vendor reattached the towel bar and it was still useable so it was not replaced. We charged the tenant $15.06. We do not have any evidence of the other repairs you listed that needed to be completed. In reviewing the move out, there was not a bent window sill; all window latches worked; nothing could be seen in the vents, the commode lids were fine. The garbage disposal, we would not know because there was not any power at the property when we did the move out inspection. Therefore, we did not charge for them. Loose items are considered “normal wear and tear”. We did charge for a missing curtain in the second bedroom, $25.93. In response to the clean: We hired a vendor to clean and the clean was completed. You called the vendor back to re-clean as it did not meet your expectations. In regard to the plant removal: We received a bid to remove a plant for $45. The vendor removed the plant the best he could without having a bob cat to put out the roots. The roots were very deep. You did not give instructions to remove the root ball and back fill the hole. The vendor refunded you all fees regarding the plant removal. ...⇄ In response to the tenant’s refusal of entry: The tenants did refuse entry due to a sick child on December 11, 2015. An Inspector met your parents at the property and your dad said not to force the issue even though our inspector was trying to gain entry. We did not ignore your complaints of suspicious activity. We inspected it three times and found no evidence of a day care or anything suspicious going on. Everything looked good in the pictures. We went out July 15, 2016 for Lease renewal inspection; December 7, 2016 – fence pictures; and December 22, 2015 – per your request. In response to your email not being answered, I replied to your 4-18-16 email on the same day - 4-18-16 responding to you about the carpet and the towel bar. We are not able to send a vendor out to hang the mini blind as you have left property management. The tenants were charge $514.95 out of their security deposit of $1000.00. They received a $485.05 refund. We will not be paying the $1300 requested in this dispute to replace carpet.
Mr. & Mrs. [redacted] have been in contact with multiple staff members at our business through several emails. We need the exact list of issues that they need addressed and fixed so there is no confusion. Thank you.
Complaint: [redacted]I am rejecting this response because: I went in to JWC office at the being of May and and signed a for saying that I would be moving I did not go in and canceal the form. I put the keys in the drop box after I had completed the move around the 15th of June. The post office had my forwarding address. The house was clean I did not clean the carpet. When I moved in the house was not clean I left it cleaner than when I moved in. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
We regret that you were put on hold for 20 minutes as that is not normal practice for our staff. We do show that you did in fact come into our office and filled out the necessary document to create the service request on Saturday December 17th. The work order process was not started...
until that time. Unfortunately a malfunction with your water heater is not considered an emergency according to the terms of your lease that you signed with our company. We do show that your water heater was repaired on Monday December 19th by one of our vendors. The charge for the repair will be paid for by the owner of the property. We do have designated staff to monitor the emergency phone after hours but we cannot guarantee that we can get a vendor dispatched to fix your issue during after hours. Your water heater was fixed within 2 days of you creating the service request and we now consider the matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Our forwarding address is the same as the last check which is [redacted]
Regards,
[redacted]
We apologize for not being more clear on the pictures. We have labeled them accordingly. The top left picture was taken at move in to show that the shrubs and bushes were alive. The top right, middle and bottom were all taken at move out. We have also included more pictures of the lawn at move in that shows there are no dead spots in the grass. The charges will stand in accordance with paragraphs 14 and 15 of the lease you signed with JWC.
Complaint: [redacted]
I am rejecting this response because: The rental property was in fact vacated and lease was over November, Not December therefore I can not be charged for December. As for the the rest of the charges you have stated I have made numerous attempts to have your company show proof in a closing inspection of the home because I did in fact Clean all parts of the home, Fumigated, and left the keys. And since your company has failed to show a Copy of an outgoing inspection, And since no outgoing inspection was ever listed on my tenant portal, your charges are unfounded. Your company should remove the charges immediatly. Since a Outgoing inspection was never done, The lease ended in November NOT december, and it is illeagle to charge a tenant for Re-Keying in the state of texas. Since texas code states...Upon change of tenants, you have within 7 days of your new tenant moving in to rekey the locks. This expense cannot be passed onto the tenant, even if the tenant agrees. It is illegal to charge tenants for re-keying locks in Texas.
Regards and good day,
[redacted]
This all occurred in 2008. All I can go by is what the paperwork shows. I've enclosed that paperwork in the response dated 1/12/15. Mr. [redacted] turned in a notice to vacate then cancelled it. Both have his signatures. Mr. [redacted] admits he had the keys to 6/15/08 which makes him liable for June 08 rent. We have no record of keys being turned in, he says he used the drop box. If the post office had his forwarding address, they failed to forward his mail to Mr. [redacted]. I'm enclosing pictures of the property taken on 7/3/08 when we took possession of the property after filing an eviction suit, it is not clean. Based on what information I have, I can't offer Mr. [redacted] any relief.
Mr. [redacted] is a client of JWC so I have sent him an email directly on 4/19/15.
We need the address that the tenant rented from us so we can confirm the details of the charges. Thank you.
Complaint: [redacted]
I am rejecting this response because: As stated in an email, they did not provide all the keys. As of yesterday they still had their lock box on the home, although the contract has been terminated. In addition, within the same email they stated that the information can be located on a portal, which I've sent emails prior that we did not have access to the portal. They have been saying one thing and emailing another (logged communications). [redacted] from colonial property management has witness this. She can provide information as well. They are giving us the run around and replying to the Revdex.com a completely different reply/response than they provide us. Please provide an email as to where we can send the email traffic and we will show you.
Regards,
[redacted]
We have reviewed your move out and unfortunately we cannot remove the charge of $243.56 for cleaning. The cleaning requirements were specified in Addendum B to Paragraph 14 of the lease that you DocuSigned on October 27, 2015 with JWC. Pictures of cleaning needed and DocuSigned...
lease are attached.