Complaint: [redacted]I am rejecting this response because: I did not sign the cancealation. The house was clean when I left. I can not help that this company goes into a property and trashs the place after the tentant has already moved so they can try to get more money. But it is apearant that nothing is going to be done. I will let my fellow service member know about this so the same thing does not happen to them.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am getting screwed over by jwc. I initial the back because I was told different when I did . Its called false pretenses. I was trying to reason with the company but they wanted to make fun of my disability and lie. All they do is lie. This is not right and not fair you are screwing over * couple and making fun of me in front of others unprofessional and they need to be dealt with. all I am asking for is an apologiesand my 500 back
Regards,
[redacted]
We show a total of 8 work orders placed during your occupancy that included the following items: a loose shower seat, fireplace pilot light, plumber’s hole, deck boards coming up, fence, door bell, AC leaking, garbage disposal, dishwasher, garage ceiling due to A/C leak, garage door opener and front...
door knob. All of the work overs were completed except for the fireplace. Unfortunately we do not have specific details on why the fireplace was not fixed. However, there was a delay in addressing the pilot light because of electrical issues in the property. We regret that the fireplace was not fixed during your tenancy. All work orders are required to be submitted in writing through email or through your tenant portal. We show that you vacated the property and turned in the keys on July 29, 2016. The lease you signed with JWC states in paragraph 2 that your security deposit disposition will be mailed to you within 30 days of your vacating date. Unfortunately we did not have it ready when your husband showed up on August 26, 2016. We did in fact mail you your disposition within the 30 days as required. You were charged $321.31 for cleaning, $227.46 for carpet cleaning and $104.62 for pest control because you did not turn in receipts as required and stated in addendum B to paragraph 14 of the lease. You were charged $1,505.93 for door stops and “misc” items as you mentioned. The “misc” items you were charged for and the reason you were charged are as follows: You were charged for 4 door stops because the door stops were either damaged or missing at your move out. You were charged for the poor patch job on the door knob dent to the wall. You were charged for the garage door panel that you cut and placed a dryer vent into. You were charged for additional carpet stains throughout the house. You were charged to repaint multiple rooms where you ruined the paint by using the wrong paint color to touchup several areas. You were charged to re-caulk the master bathroom shower because of the mold and mildew from lack of cleaning. You were charged for the missing drain stops in the master bathroom and the downstairs bathroom. You were charged for the stain to the counter and the missing tub diverter in the upstairs bathroom. After a re-evaluation of your disposition, we removed the charge for the cracked kitchen light cover. We have included pictures of the damages. None of the above charges are normal wear and tear. You were charged for damages to the property and cleaning of the property. However, we can tell you that the funds that were retained from your security deposit were either spent for repairs and/or replacement of the above items or are sent to the owner of the property to compensate for the damages you caused. The amount charged is based on estimates from our vendors. The owner of the property ultimately has the authority to use those funds however he pleases. We have not scammed you and do not charge for fair wear and tear. You are being held responsible and charged for the damages and cleaning in accordance with your lease. If you have not received the new total due after the removal of the charge for the cracked kitchen light cover, you should receive that information shortly. Please remit the amount due promptly in order to avoid the file being turned over to a collection agency.JWC Rentals and Property Management ¬¬
Complaint: [redacted]
I am rejecting this response because: I work from 5am-6pm every day except Sunday when you are closed. When I called, a girl told me it was not recommended...she did not say it wasn't accepted. There is no other time I would have been able to do so.
Regards,
[redacted]
You signed a lease renewal with [redacted] that did not expire until 12/31/17. You did not submit to [redacted] a written 30 day notice to vacate in accordance with paragraph 2 and 19 of your lease. The funds you sent was rent owed to [redacted] for the month of August. However, the owner of the...
property agreed not to charge you rent for the month of August so that charge was removed. You had a total of $2,210 in credits when your security deposit disposition was processed. These credits include a previous credit of $60, the check you sent for $1,150, the security deposit for $800 and the non-refundable pet fee of $200. We retained the non-refundable pet fee of $200 giving a remaining balance of $2,010. The property was not cleaned in accordance with Addendum B to paragraph 14 of your lease so you were charged $275 to have the property cleaned. The $275 charge for cleaning gives you a remaining balance of $1,735. You did not perform the required lawn maintenance as specified in paragraph 14 of your lease. You were charged $135 for a mow, edge, trim and to have the bushes trimmed. This gives you a remaining balance of $1600. You were charged $759.11 for materials and labor on items 8-11 on your security deposit disposition. That charge brought your remaining balance to $840.89. Those items included re-sodding the bare spot in the backyard, replacing the missing white cap on a door stopper, moderate repair and touch-up paint throughout and the replacement of the window screens. We have attached the lease you signed with [redacted] and our inspection pictures upon your move out. [redacted] hired the vendors for repair, cleaning and lawn care. We are not required to give you the receipts therefore we will not be providing them. If the terms of the lease were met and fulfilled then these charges could have been avoided. You were sent a refund check of $840.89 which was your remaining credit after all charges were deducted. We will not be refunding you the disputed amount of $1,150 as you have requested. If we refunded you the amount of $1,150 instead of $840.89, you would have a balance owed to [redacted] of $309.11. Furthermore, if that balance was not paid, our company would file to a collections agency. We regret if there was any miscommunication regarding your refund check. Our company does not have a “FOIA” representative and we are not required to have one as we are not a federal company.
A pit bull was found on your property by one of our inspectors on 12/7/2015. This is a direct violation of the lease you with JWC on 2/13/2014. You also signed our Pet Addendum agreeing that you would not allow any aggressive breed onto your property. The Pet Addendum you signed...
specifically states pit bulls as one of the aggressive breeds not allowed on any property managed by JWC. For your convenience we have attached the signed Pet Addendum you signed as well as a picture of your pit bull taken on 12/7/2015 on the property you leased with JWC. [redacted] does not allow exceptions. We strictly enforce this policy due to the potential aggressive nature of certain dog breeds, including pit bulls. We do understand that not all pit bulls are aggressive, but we will not take any risk based on the opinion of the dog owner. This complaint has no credibility as you are in direct violation of the lease you signed. As of 12/15/2015, you have an outstanding balance of $557.12 in pet and violation fees. Please pay this fee immediately.
Mr. [redacted] filled out an application and gave * $500 security deposit to rent the property at [redacted] unit * with two weeks free rent. When he returned to sign the lease, he got upset at the amount of rent he owed and the way the lease read and refused to sign. * leasing coordinator and...
the assistant property manager both attempted to explain that Mr. [redacted] was getting two weeks free rent but did still owe money for the month of October. Mr. [redacted] put down his deposit on the 10th of October, two weeks free is 14 days so he still owed for 6 days of October. He refused to sign and wanted his money back. Mr. [redacted] was informed and signed the application which states in item # 7 of the application agreement that" Applicant and all co-applicants must sign the lease within three days after approval of this application. If applicant fails to do so, the application deposit of applicant will be retained by owner as liquidated damages and the parties shall have no further obligation to each other." He also initialed item # 7 indicating he understood the process. Unfortunately, we can not refund his deposit.
?
Your lease states in paragraph 2 titled “SECURITY DEPOSIT” that you must provide at least a 30 day written notice to vacate. Your lease also states in paragraph 19 titled “MILITARY CLAUSE” that you must provide at least a 30 day written notice to vacate. You gave your 30 day written...
notice to vacate on April 11, 2017 and you vacated on April 26, 2017. This is why you were charged May’s rent. We removed the charge for the carpet. You were charged for additional scuffs, marks and minor damage to the interior walls which required touch up paint and patch throughout. That charged is based on the purchase of the paint, time and additional materials needed to complete the job per our repair vendor. Please refer to Addendum B to paragraph 14, line 3 of your lease. We have attached the lease you signed with JWC for verification.
Attached to this response is the itemized Security Deposit Disposition that lists a description and amount for each...
charge. Vendor invoices for repairs are not required under Texas Property Code Section 92.104. We are not required to give you the invoices from the completed repairs therefore we will not be providing them. Item 8 that you were charged for that is labeled “Repair pet damage to baseboard & touch up paint in entry hall and master bdrm” was not an accurate description of the pet damage. After revisiting your move out inspection, the correct description for item 8 is listed on the attached Security Deposit Disposition. The charge of $76.03 for item 8 still stands. We have also attached pictures of the damages. There was significant growth in both large shrubs on the two corners of the house. Your lease states in paragraph 14 that “Lessee shall be responsible for the care, maintenance, and watering of lawns and shrubbery. Yards are to be free of trash, mowed, edged and trimmed on a regular basis, to maintain a neat appearance at all times, and cannot be left unattended to the point of violation of any city ordinance”. We have attached pictures of the large shrubs at move in and move out. We requested a refund from the owner of the property as the owner agreed to refund the charge of $75.00 for the blinds. The owner indicated that he would be dropping of a check at our office but we never received the check. We would like to encourage you to contact the owner of the property and settle this matter with him. We cannot provide the phone number or email of the owner but we did give you the address of the owner so what you may contact him. However, in good faith, we have reached back out to the owner of the property to let him know that you still desire a refund of $75.00. If we hear back from him, we will contact you accordingly. You will not be provided itemized vendor invoices as we are not required to provide them to you by law. However, as mentioned above, we have attached an updated Security Deposit Disposition that lists the itemized charges. The disputed amount of $518.12 will not be refunded to you by our company. As mentioned above, the refund for the charge of $75.00 will need to be taken up with the owner of the property since our company no longer provides any services to him. Sincerely, [redacted]
You are correct in that you gave your notice at the appropriate time. However, we do not accept keys in the drop box. Upon submitting your notice to vacate through the tenant portal, you received an auto-generated email stating that we do not accept keys in the drop box. When our...
staff received your notice to vacate, we sent you an email with an attached move out packet detailing your move out procedures and also stating again that we do not accept keys in the drop box. We have this policy in place to prevent this exact kind of situation. If we received a key in the drop box, we cannot properly authenticate that it's from the actual tenant on the lease through ID verification and that the tenant is officially vacating. This is why you received information twice stating that keys turned into the drop box will not be accepted. Unfortunately, we cannot meet your request to drop the charge for November's rent because you did not comply with our move out policy.
We send out an email to the tenant everyday after the 3rd until the rent is paid in full. We also hand deliver a late notice to the tenant on the 7th. You signed a management agreement on 08/22/16 that states in paragraph 11 line F that the broker will collect late charges. We have...
attached your signed management agreement for your convenience. We do not agree to your desired settlement of $75 and/or any modification of your active agreement with your company.
Please allow us to address your concerns. To be clear, you were not charged any fees for cleaning or carpet cleaning because you did in fact turn in receipts as required by the terms of the lease. Thank you for submitting those receipts. The detailed billing you are referring to...
is your security deposit disposition which we mailed out to the forwarding address you provided. On that disposition, you will see that you were charged $462.25 for lines 8-10. Lines 8-10 state that you were charged for the removal of 2 satellites on the roof, a damaged blind in the master bedroom and for lawn and landscape neglect. You were not charged $462.25 for just the removal of satellite dishes as you have stated above. There were no satellite dishes on the roof at your move in inspection on 10-23-13. There were 2 satellite dishes on your roof at your move out inspection on 8-11-17. We have attached pictures of the roof at move in and at move out. You are required to remove the satellite dishes at move out. Please refer to paragraph’s 15 and 20 of the lease you signed with JWC. The bulk of the $465.25 charge resulted in the lawn and landscape neglect. Upon your move out inspection, the lawn had bare spots from lack of watering and the shrubs and bushes were completely dead. We have attached those pictures as well. You were charged in accordance with paragraph’s 14 and 15 of the lease you signed with JWC. Unfortunately we cannot meet your desired reimbursement of at least $462.25.
In our response to your original complaint, we attached the lease that you signed stating that you would turn in the keys and surrender the property. You did not turn in the keys and surrender the property as required by the terms of the lease that you signed. We are again attaching the lease that you signed with JWC, along with the pictures of cleaning needed. The rent charge for December will stand and will not be removed because you did not turn in the keys and surrender the property. All areas of the property were not clean at your move out inspection that was in fact performed on December 9th. Technically you did not give a full 30 day notice to vacate because you gave your notice on November 2nd making you still responsible for December’s rent. Again, please look at paragraph 2 of your lease. We will not provide you with the full move out inspection but we will provide you with any and all pictures that were taken during the move out inspection. Again, our lease states in Addendum B to paragraph 14 that you must turn in receipts to us for pest control. You failed to do this therefore you were charged in accordance with the terms of the lease. Since you did not turn in the keys and surrender the property back to us, you were placed on a holding over month to month lease. Please read paragraph 5 of the lease you signed with JWC titled "Holding Over By Lessee. According to the terms of your lease, you abandoned the property and this is why you were charged for a rekey. All charges will stand.
Complaint: [redacted]
I am rejecting this response because: The lawn pictures are inaccurate. look at the middle pictures of before and after, they both have spots. also the bottom pictures of before and after aren't event at the same area. How do they consider a picture "before and after" if they are no even pictures of the same area?
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: I did not sign the cancealation. The house was clean when I left. I can not help that this company goes into a property and trashs the place after the tentant has already moved so they can try to get more money. But it is apearant that nothing is going to be done. I will let my fellow service member know about this so the same thing does not happen to them.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am getting screwed over by jwc. I initial the back because I was told different when I did . Its called false pretenses. I was trying to reason with the company but they wanted to make fun of my disability and lie. All they do is lie. This is not right and not fair you are screwing over * couple and making fun of me in front of others unprofessional and they need to be dealt with. all I am asking for is an apologiesand my 500 back
Regards,
[redacted]
We show a total of 8 work orders placed during your occupancy that included the following items: a loose shower seat, fireplace pilot light, plumber’s hole, deck boards coming up, fence, door bell, AC leaking, garbage disposal, dishwasher, garage ceiling due to A/C leak, garage door opener and front...
door knob. All of the work overs were completed except for the fireplace. Unfortunately we do not have specific details on why the fireplace was not fixed. However, there was a delay in addressing the pilot light because of electrical issues in the property. We regret that the fireplace was not fixed during your tenancy. All work orders are required to be submitted in writing through email or through your tenant portal. We show that you vacated the property and turned in the keys on July 29, 2016. The lease you signed with JWC states in paragraph 2 that your security deposit disposition will be mailed to you within 30 days of your vacating date. Unfortunately we did not have it ready when your husband showed up on August 26, 2016. We did in fact mail you your disposition within the 30 days as required. You were charged $321.31 for cleaning, $227.46 for carpet cleaning and $104.62 for pest control because you did not turn in receipts as required and stated in addendum B to paragraph 14 of the lease. You were charged $1,505.93 for door stops and “misc” items as you mentioned. The “misc” items you were charged for and the reason you were charged are as follows: You were charged for 4 door stops because the door stops were either damaged or missing at your move out. You were charged for the poor patch job on the door knob dent to the wall. You were charged for the garage door panel that you cut and placed a dryer vent into. You were charged for additional carpet stains throughout the house. You were charged to repaint multiple rooms where you ruined the paint by using the wrong paint color to touchup several areas. You were charged to re-caulk the master bathroom shower because of the mold and mildew from lack of cleaning. You were charged for the missing drain stops in the master bathroom and the downstairs bathroom. You were charged for the stain to the counter and the missing tub diverter in the upstairs bathroom. After a re-evaluation of your disposition, we removed the charge for the cracked kitchen light cover. We have included pictures of the damages. None of the above charges are normal wear and tear. You were charged for damages to the property and cleaning of the property. However, we can tell you that the funds that were retained from your security deposit were either spent for repairs and/or replacement of the above items or are sent to the owner of the property to compensate for the damages you caused. The amount charged is based on estimates from our vendors. The owner of the property ultimately has the authority to use those funds however he pleases. We have not scammed you and do not charge for fair wear and tear. You are being held responsible and charged for the damages and cleaning in accordance with your lease. If you have not received the new total due after the removal of the charge for the cracked kitchen light cover, you should receive that information shortly. Please remit the amount due promptly in order to avoid the file being turned over to a collection agency.JWC Rentals and Property Management ¬¬
Complaint: [redacted]
I am rejecting this response because: I work from 5am-6pm every day except Sunday when you are closed. When I called, a girl told me it was not recommended...she did not say it wasn't accepted. There is no other time I would have been able to do so.
Regards,
[redacted]
You signed a lease renewal with [redacted] that did not expire until 12/31/17. You did not submit to [redacted] a written 30 day notice to vacate in accordance with paragraph 2 and 19 of your lease. The funds you sent was rent owed to [redacted] for the month of August. However, the owner of the...
property agreed not to charge you rent for the month of August so that charge was removed. You had a total of $2,210 in credits when your security deposit disposition was processed. These credits include a previous credit of $60, the check you sent for $1,150, the security deposit for $800 and the non-refundable pet fee of $200. We retained the non-refundable pet fee of $200 giving a remaining balance of $2,010. The property was not cleaned in accordance with Addendum B to paragraph 14 of your lease so you were charged $275 to have the property cleaned. The $275 charge for cleaning gives you a remaining balance of $1,735. You did not perform the required lawn maintenance as specified in paragraph 14 of your lease. You were charged $135 for a mow, edge, trim and to have the bushes trimmed. This gives you a remaining balance of $1600. You were charged $759.11 for materials and labor on items 8-11 on your security deposit disposition. That charge brought your remaining balance to $840.89. Those items included re-sodding the bare spot in the backyard, replacing the missing white cap on a door stopper, moderate repair and touch-up paint throughout and the replacement of the window screens. We have attached the lease you signed with [redacted] and our inspection pictures upon your move out. [redacted] hired the vendors for repair, cleaning and lawn care. We are not required to give you the receipts therefore we will not be providing them. If the terms of the lease were met and fulfilled then these charges could have been avoided. You were sent a refund check of $840.89 which was your remaining credit after all charges were deducted. We will not be refunding you the disputed amount of $1,150 as you have requested. If we refunded you the amount of $1,150 instead of $840.89, you would have a balance owed to [redacted] of $309.11. Furthermore, if that balance was not paid, our company would file to a collections agency. We regret if there was any miscommunication regarding your refund check. Our company does not have a “FOIA” representative and we are not required to have one as we are not a federal company.
A pit bull was found on your property by one of our inspectors on 12/7/2015. This is a direct violation of the lease you with JWC on 2/13/2014. You also signed our Pet Addendum agreeing that you would not allow any aggressive breed onto your property. The Pet Addendum you signed...
specifically states pit bulls as one of the aggressive breeds not allowed on any property managed by JWC. For your convenience we have attached the signed Pet Addendum you signed as well as a picture of your pit bull taken on 12/7/2015 on the property you leased with JWC. [redacted] does not allow exceptions. We strictly enforce this policy due to the potential aggressive nature of certain dog breeds, including pit bulls. We do understand that not all pit bulls are aggressive, but we will not take any risk based on the opinion of the dog owner. This complaint has no credibility as you are in direct violation of the lease you signed. As of 12/15/2015, you have an outstanding balance of $557.12 in pet and violation fees. Please pay this fee immediately.
Mr. [redacted] filled out an application and gave * $500 security deposit to rent the property at [redacted] unit * with two weeks free rent. When he returned to sign the lease, he got upset at the amount of rent he owed and the way the lease read and refused to sign. * leasing coordinator and...
the assistant property manager both attempted to explain that Mr. [redacted] was getting two weeks free rent but did still owe money for the month of October. Mr. [redacted] put down his deposit on the 10th of October, two weeks free is 14 days so he still owed for 6 days of October. He refused to sign and wanted his money back. Mr. [redacted] was informed and signed the application which states in item # 7 of the application agreement that" Applicant and all co-applicants must sign the lease within three days after approval of this application. If applicant fails to do so, the application deposit of applicant will be retained by owner as liquidated damages and the parties shall have no further obligation to each other." He also initialed item # 7 indicating he understood the process. Unfortunately, we can not refund his deposit.
?
Your lease states in paragraph 2 titled “SECURITY DEPOSIT” that you must provide at least a 30 day written notice to vacate. Your lease also states in paragraph 19 titled “MILITARY CLAUSE” that you must provide at least a 30 day written notice to vacate. You gave your 30 day written...
notice to vacate on April 11, 2017 and you vacated on April 26, 2017. This is why you were charged May’s rent. We removed the charge for the carpet. You were charged for additional scuffs, marks and minor damage to the interior walls which required touch up paint and patch throughout. That charged is based on the purchase of the paint, time and additional materials needed to complete the job per our repair vendor. Please refer to Addendum B to paragraph 14, line 3 of your lease. We have attached the lease you signed with JWC for verification.
Attached to this response is the itemized Security Deposit Disposition that lists a description and amount for each...
charge. Vendor invoices for repairs are not required under Texas Property Code Section 92.104. We are not required to give you the invoices from the completed repairs therefore we will not be providing them. Item 8 that you were charged for that is labeled “Repair pet damage to baseboard & touch up paint in entry hall and master bdrm” was not an accurate description of the pet damage. After revisiting your move out inspection, the correct description for item 8 is listed on the attached Security Deposit Disposition. The charge of $76.03 for item 8 still stands. We have also attached pictures of the damages. There was significant growth in both large shrubs on the two corners of the house. Your lease states in paragraph 14 that “Lessee shall be responsible for the care, maintenance, and watering of lawns and shrubbery. Yards are to be free of trash, mowed, edged and trimmed on a regular basis, to maintain a neat appearance at all times, and cannot be left unattended to the point of violation of any city ordinance”. We have attached pictures of the large shrubs at move in and move out. We requested a refund from the owner of the property as the owner agreed to refund the charge of $75.00 for the blinds. The owner indicated that he would be dropping of a check at our office but we never received the check. We would like to encourage you to contact the owner of the property and settle this matter with him. We cannot provide the phone number or email of the owner but we did give you the address of the owner so what you may contact him. However, in good faith, we have reached back out to the owner of the property to let him know that you still desire a refund of $75.00. If we hear back from him, we will contact you accordingly. You will not be provided itemized vendor invoices as we are not required to provide them to you by law. However, as mentioned above, we have attached an updated Security Deposit Disposition that lists the itemized charges. The disputed amount of $518.12 will not be refunded to you by our company. As mentioned above, the refund for the charge of $75.00 will need to be taken up with the owner of the property since our company no longer provides any services to him. Sincerely, [redacted]
You are correct in that you gave your notice at the appropriate time. However, we do not accept keys in the drop box. Upon submitting your notice to vacate through the tenant portal, you received an auto-generated email stating that we do not accept keys in the drop box. When our...
staff received your notice to vacate, we sent you an email with an attached move out packet detailing your move out procedures and also stating again that we do not accept keys in the drop box. We have this policy in place to prevent this exact kind of situation. If we received a key in the drop box, we cannot properly authenticate that it's from the actual tenant on the lease through ID verification and that the tenant is officially vacating. This is why you received information twice stating that keys turned into the drop box will not be accepted. Unfortunately, we cannot meet your request to drop the charge for November's rent because you did not comply with our move out policy.
We send out an email to the tenant everyday after the 3rd until the rent is paid in full. We also hand deliver a late notice to the tenant on the 7th. You signed a management agreement on 08/22/16 that states in paragraph 11 line F that the broker will collect late charges. We have...
attached your signed management agreement for your convenience. We do not agree to your desired settlement of $75 and/or any modification of your active agreement with your company.
Please allow us to address your concerns. To be clear, you were not charged any fees for cleaning or carpet cleaning because you did in fact turn in receipts as required by the terms of the lease. Thank you for submitting those receipts. The detailed billing you are referring to...
is your security deposit disposition which we mailed out to the forwarding address you provided. On that disposition, you will see that you were charged $462.25 for lines 8-10. Lines 8-10 state that you were charged for the removal of 2 satellites on the roof, a damaged blind in the master bedroom and for lawn and landscape neglect. You were not charged $462.25 for just the removal of satellite dishes as you have stated above. There were no satellite dishes on the roof at your move in inspection on 10-23-13. There were 2 satellite dishes on your roof at your move out inspection on 8-11-17. We have attached pictures of the roof at move in and at move out. You are required to remove the satellite dishes at move out. Please refer to paragraph’s 15 and 20 of the lease you signed with JWC. The bulk of the $465.25 charge resulted in the lawn and landscape neglect. Upon your move out inspection, the lawn had bare spots from lack of watering and the shrubs and bushes were completely dead. We have attached those pictures as well. You were charged in accordance with paragraph’s 14 and 15 of the lease you signed with JWC. Unfortunately we cannot meet your desired reimbursement of at least $462.25.
In our response to your original complaint, we attached the lease that you signed stating that you would turn in the keys and surrender the property. You did not turn in the keys and surrender the property as required by the terms of the lease that you signed. We are again attaching the lease that you signed with JWC, along with the pictures of cleaning needed. The rent charge for December will stand and will not be removed because you did not turn in the keys and surrender the property. All areas of the property were not clean at your move out inspection that was in fact performed on December 9th. Technically you did not give a full 30 day notice to vacate because you gave your notice on November 2nd making you still responsible for December’s rent. Again, please look at paragraph 2 of your lease. We will not provide you with the full move out inspection but we will provide you with any and all pictures that were taken during the move out inspection. Again, our lease states in Addendum B to paragraph 14 that you must turn in receipts to us for pest control. You failed to do this therefore you were charged in accordance with the terms of the lease. Since you did not turn in the keys and surrender the property back to us, you were placed on a holding over month to month lease. Please read paragraph 5 of the lease you signed with JWC titled "Holding Over By Lessee. According to the terms of your lease, you abandoned the property and this is why you were charged for a rekey. All charges will stand.
Complaint: [redacted]
I am rejecting this response because: The lawn pictures are inaccurate. look at the middle pictures of before and after, they both have spots. also the bottom pictures of before and after aren't event at the same area. How do they consider a picture "before and after" if they are no even pictures of the same area?
Regards,
[redacted]