Jimmy Jazz

ordered a pair of shoes and they was suppose to be deliver 1/13/23, it say that the packages was delivered and given to customer , nobody was home , so I called FedEx to get more info , the said I need to file a claim with Jimmy jazz , all I wanted was to get the package . So I call could never get anyone on the phone and when I emailed all they could tell me is that my package was deliver and they was closing my case after that was the hold reason I was writing you , I didn’t have my packages that it say was deliver on Friday .. Also was told today couldn’t get a refund cause package was marked as delivered ..

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

[redacted] , We are very sorry the incorrect color was sent out to you and as stated the color you did order, in that size is out of stockAs per your request with the Customer Service Representative you spoke with yesterday, you will be refunded once the item is received back in our warehouseAgain we are very sorry you received the incorrect colorI will be removing the shipping charge you originally paid for your order due to this inconvenience The purchase amount you paid for that item was: $and the shipping was $making your total refund: $ Thank you

To whom it may concern:I understand the customer is upset and we are very sorry about having to send a different boxThe original box and stickers were damaged and could not be sent to the customerJimmy Jazz deals directly with Nike and other brands, all sneakers sold are authenticCustomer service tried to reach back out to the customer on 4/11/but they were unable to reach himA message was left informing the customer that we were sorry about the damaged box and stickersIt was noted on the voicemail that we gave him 10% off his purchase as well as a refund for his original shipping costI personally tried to contact [redacted] but also got voicemailI called to obtain a copy of the images he sent on 4/4/to 'Kiara'I did receive an email with the images requested but unfortunately have not been able to speak with [redacted] Again, we are very sorryWe have refunded the customer 10% of the purchase as well as a refund for the shipping cost, totaling $If the customer would like we can give him a full refund, we will email him a return shipping label and once the sneakers have been received a refund will be issued Thank you

Apparently if you have applied a coupon to a purchase and need to return something from tht order the whole coupon amount gets deducted not just a percentage like most retail stores, they also charge a return shipment fee of 6.95, since you cant return online purchases to store expect to pay these "fees" If I would have known I would not have purchased in the first place from them

To whom it may concern:Again I understand the customer is upset that his orders were cancelled but as stated previously a Customer Service Lead explained in great detail the we are not given specific reasons on why an order is cancelled and we will not discuss our verification methods.Customer Service is only informed that information provided by the customer could not be verifiedWe have stated that Customer Service is not given specifics for cancellations Again we are very sorry that his orders were cancelled but it was explained to the customer and he was never chargedWe are truly sorry the inconvenience.The statement that we are discriminating against him is incorrectWe do not, have not and will not ever discriminate against any of our customers for any reasonIt states in our FAQs in the section under "Fraud" that: We reserve the right to cancel orders which cannot be verifiedWe regret that, in some cases, these measures may result in inconvenience to legitimate customers

To whom it may concern: I've read t he complaint submitted by Ms [redacted] and am truly disturbed by what she describesI have refunded her shipping and contacted the actual locationWe will be conducting an investigation into the situation Ms [redacted] described /> I've tried to reach out to Ms [redacted] to speak with her directly but she does not have voicemailI would like to apologize to you Ms [redacted] and your sonWe value our customers and never want you to feel t hat you are not valued or that your value is less because of your race or where you liveThe behavior described does not represent the company's views and we do not, under any circumstances, allow the employees of Jimmy Jazz to mistreat our customersThis matter will be investigated and the individuals involved will be addressed accordingly

To whom it may concern: I called Ms [redacted] and left a messageI am sorry to hear that she received the incorrect size itemI am have a return shipping label sent to the email address listed on your orderYou should receive this label within hours Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have not received any calls nor messages regarding this accountYou can contact me by email [redacted] , cell phone [redacted] or home number [redacted] I am given you three waysI would like this problem addressed immediately Regards, [redacted]

To whom it may concern: I've reached out to the customer and left a messageI inquired as to whether or not she still sees the double charge on her account Thank you

Complaint: [redacted] I am rejecting this response because: I still haven't received resolution regarding my case with Jimmy JazzI have spoken with my financial institution regarding the transactions and they advised that no one from Jimmy Jazz contacted them to check to see if there were any fraud concernsSo, at this point I feel like it's just blatant customer discrimination as the reason that they have cancelled my transaction twice with no reason provided to me as to why that happenedMy bank stated that they could've and should've called if there was a concern or an issue and they would have verified what was needed had they received a call regarding this matter from the company, that didn't happen in either occurrenceSo, at this pount they are either saying that my money is no longer good there or blocking my purchase intentionally which is customer discriminationI want to make sure that this is on record to display the poor customer service that has been displayed in this situationI haven't even received a call back from the rep that called me once after I left her multiple voice mail messages to call me backPlease make sure that this remains activeThanks, [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because Jimmy Jazz has to contact [redacted] in a timely manner, and since it's been more than days it's not my responsibilityIn addition, if Jimmy Jazz would've replied to the dispute on [redacted] a refund would be able to occur Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I am still without my refund nor productI was told by the manager that he would contact me back within three hours, two weeks agoI haven't heard anything from them Regards, [redacted]

To whom it may concern:The customer placed an order on 3/11/and claimed that he received an empty packageAlthough an investigation was conducted and theresults concluded that the customer was not short shipped, as a courtesy we refunded the customer.The customer placed another order on 3/24/and the customer claimed that he received an empty packageWe did an investigation(based on weight, shipment and inventory count), and we have concluded that the package was shipped out weighting lbsI contacted [redacted] to request that an investigation be conducted on their end and was informed that the package was weighted at our facility, weighting lbsand weighted again at first drop off station, total weight lbsThe package was weighted again at the second drop off station before being loaded on the delivery vehicle and the total weight remained lbs [redacted] concluded the investigation stating the customer was delivered a package weighting lbsBased on our investigation and the findings in ***’s investigation there is no indication that the package was delivered empty Per [redacted] the package was delivered to the customer with a weight of lbs.Please see attached tracking information.Thank you

To whom it may concern:I've reached out to the DSM of that location and the customer should be contacted within hours Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I made a purchase on Today is and I have yet to receive my orderI have called on multiple occassions on regards to my package, I have spoke to a manager who had an attitude, with no care for customer service, was not interested in what I had to sayNot happy with service and I will never step foot in another Jimmy JazzThanks for nothing

To whom it may concern:There were two DMs that called, Noman and ArshadThe customer was called and a message was left offering a complete refund for the itemI also called and left a message with the customer trying to find out if she was able to speak with anyoneThank you,Dina A***

Complaint: [redacted] I am rejecting this response because:that is not true,I called the company with the bank on three way and the bank asked for information from the manager which then the manager denied the information to the bank Rep telling her that we would have to wait for Jimmy Jazz to release the funds with in 5-business days..I have no reason to lie, ,but I see that as a expanding company that they see them selves as they want to act as though they did everything in their power to assist me..I've never complained about any Bussiness ever , this is a first and it is because of how I was treated as a customerThanks to Better Bussiness B , for their help Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the issue will not be resolved until I speak with the DSM of Jimmy Jazz [redacted]