Jimmy Jazz

To whom it may concern: I was able to briefly speak with *** *** and I am truly sorry for the confusionHe was suppose to have an item exchanged but instead was refundedWe are addressing the matter internally and the individuals responsible for the mix up will be spoken to...*** ***, I am
sorry for what happened, I would like to offer you 15% off your next order with us.Thank you,*** ***

I am very disappointed in the service I received from Knox AlumI called the business and reqa quote Knox came to my home and I told him I wanted a patio door, front window and windows in the lanai replacedI asked that they all be side slidingI got a quote I signed agreeingMen came a second time to measure and I asked to add a kitchen window as long as it could be a side sliding like the rest They said it could and measured for it also I went to the office to see the sliding window samplesTalked to sales rep there His men came back the third time and re-measured all windows including the kitchenAgain it was discussed that they were to be side slidersThe ay of install I was at work and when I got home I was appalled to see that the lanai windows (3) were the up and down windows and there was not a kitchen window I called the office and was told that nothing could be done as the estimate I signed said "double hung well, I don't know "widow speak" and didn't realize the term meant up and down windows MrKnox called me and said he wouldn't change them, I signed the estimate, he would file a lien if I didn't pay and there was no way in "***" I could win this I'm stuck with something I hate Also, I didn't get the kitchen window, Knox said he didn't know anything about that I need more windows but not from these people

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:There was no signage in the store informing the consumer the terms of the sale. Jimmy Jazz charges postage, $6.95, and a 15% restocking fee.To cast dispersions as to my character was unwarranted. In would also inform you the merchant sells clothes that are not in their original packaging, and appears used
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern:The customer has indeed received a refund for the shoes and the shippingThe issue with the site was investigated and it would appear there is no error on the siteThe site is quite clear regarding the size of the items, unfortunately the customer made an error when placing the orderWe also investigated the claim the customer made regarding being called a liarWe are sorry she felt she was being addressed in this way but I believe the customer misunderstood the response of the supervisor she was speaking with, as I listened to the call and at no time was Ms*** addressed in a manner which was disrespectful nor was she called a liarWe take these claims very seriously and do not tolerate unprofessional behavior by our staffDuring the call Ms*** had stated to the supervisor that a representative placed this order for her and the representative made the error with the size of the shoe and therefore should receive her shipping backThe supervisor tried to explain that she was mistaken as the order was placed via PayPal and our representatives cannot place orders for customer via this method. It is unfortunate that your experience was less than satisfactory but hope we were able to resolve this matter.Thank you

To whom it may concern:I was informed that the manager and the district manager have reached out to Ms***.Email sent and received inquiring about this claim 6/29/2015.From me:"Good morningCould I have an update on this matterThecustomer recently sent the Revdex.com another rejection responseHave you been able to speak with her? Please advise."Response from District Manager:"She (Ms***) spoke with my manager last week and saidthat she forgot about this entire situation and she would send her daughter inon Saturday for us to take care of herShe never came inI told the managerhe should have called her on Saturday when she did not arriveHim and I willreach out to her again and I will keep you posted."We have and continue to make every effort to sincerely resolve this matter. Thank you

Complaint: ***
I am rejecting this response because I spoke the District Manager, Yvette P, who told me that I could go back to the location to get my refundShe told me to take back the receipt that I received from the location and the manager that would be there will take care of it I drove all the way back over there, which is not a short distance for me, to be informed the Manager she told me that I was suppose to see and she would already know what is going on and what to do, was not thereI spoke to another manager who called her to see what was going onI gave him the receipt which showed that I had returned the item by the Assistant Manager on the 25th, and show him where the Manager gave me a duplicate receipt on that dateI was told that I need to wait for them to find some paperwork that the Store Manager must have filedAfter waiting minutes for him to return back, I was told that I had to wait until he contact the Store ManagerI spend minutes in this location to still not receive my refundI was late for my son's birthday party which I felt everything should have been put into place by the time I got there since I gave the company three day notice that I would be there on Saturday at 2pmI was there and nothing happenThe company has my shoes in their possession and my moneyI have nothing and don't think this is fair practice for me to go without my refundI would like a refund for my purchases as well as a reimbursement of my gas to go and get nothing done.
Regards,
*** ***

Good Evening,When investigating your order it shows that you decline signature required as per our FAQ. As a courtesy Jimmy Jazz filed a claim twice but was denied by *** **. I do apologize for the inconvenience but once a customer select no signature Jimmy Jazz is not held liable

To whom it may concern: I am sorry to hear that your experience was less than satisfactoryI will investigate the claim that a customer service representative was yelling at you, as this type of behavior is not tolerated Regarding your order, I see that you used a promotional code: ***,
which is for; $off $100+, $off $150+, $off $250+ That code removed $from the item that you ordered and you paid $for shippingWhen returning items, shipping is not refunded and you must pay for return shippingThere has been no advertising, I will break down your order amountsItem: $Promo code: -$(removed from the cost of your item) New merchandise total: $Shipping cost: $7.95 Order total: $ You then returned the order and you were charged for the return shipping Refund amount: $(you are not refunded for your original shipping) Return shipping fee: -$Total refund due $ I am sorry there has been confusion but you were refunded the correct amount. From our FAQs If I need to return an item, do I have to pay the postage? Yes, you are responsible for postage back to our facility. Please read our complete returns policy What is your return policy? RETURN POLICY How to process a return…..you may return your item(s) within days of the delivery date for a full refund of the purchasing priceShipping/handling fee, gift box, gift-wrap, or other charges are non-refundable. Thank you

To whom it may concern:I do apologize for the confusionThe information regarding not being able to file a *** claim or issue a refund was given incorrectlyI have issued this customer a refund. Again I apologize. Thank you

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern:We tried to thoroughly explain to *** *** how the promotion works and why she was refunded this wayWe gave her a breakdown many times but again she states that “nobody reads the FAQ’s and that it is not her problem." We again offered to re-place the order for the jacket but she refused. I am very sorry the customer feels that she was mislead but the rules on the website are clearShe was not mislead and we tried many times to explain how this promotion works. We offered her free shipping on her replacement order, if she so desired, as well as 10% off her next orderAt this point I am not sure what else can be doneI do not want the customer to feel that she has been mislead in anywayWe have been forthright about how the rules work and tried to accommodate her. Thank you

To whom it may concern:I do apologize that *** *** had an unsatisfactory experience regarding return shippingWe are currently working on allowing our customer's to return merchandise or make exchanges at the Jimmy Jazz Stores but this has not been made available yetGenerally Jimmy Jazz
processes orders within 1-business days after receiving the order. The second order placed was placed on 3/7/at 9:17pmThat order would not begin processing until the next business day (please see the FAQs listed on our website).I can see and can understand that this experience was frustrating to say the leastI am sorryPlease allow us to refund you the shipping costs on both your ordersThe total refunded to you is: $Please allow to hours to see the refund.Thank you

Complaint: ***
I am rejecting this response because: I am just now getting a call back from the DM! On 1/4/16! She was suppose to call me back on the 12/21/to let me know if she could locate the shoe
She never called me back! I called again on 1/1/and left a message No call back I see now the only reason she did call back was because NJ Jimmy Jazz told her too! I let her know that I had to call around to different stores to locate the shoe I had to drive all the way to Greenbriar Mall to exchange this shoe! I should not have had to do this I let her know that this company has the most ridiculous return policy I let her know that she did not help at all I let her know that I had to resolve my own issue! She did try to offer a discount in the store I told her I did not want it I also told her that I rather pay more at another store than shop with this company again I only came to this store because my husband told me too This was my first encounter with this company and it is certainly my last I will stick to *** *** were I know the employees are more pleasant and know about shoes
Regards,
*** ***

To whom it may concern:I've contacted the Customer and feel that the matter has been resolveThe Customer's shipping was returned and she was offered a discount on her next purchaseWe take our Customer's satisfaction seriously and we are taking steps to ensure our Customer's have
a pleasant experience when shopping with us...with that being said we are investigating this specific case and and will take corrective actionThank you, *** ***

I do apologize for the delay. When it was stated that we needed to contact the manager, please understand, we need to reach out to the parties involved in the matterYou had stated there was an issue with the manager but the actual individual handling the complaint would be a DM (District Manager) He will be contacting you shortly to discuss further We want to resolve this issue and rectify any errors

To whom it may concern:I was able to speak with Ms*** and resolve the issue regarding her refundI am sorry that Ms*** had the experience she didEvery Customer is important to us and our customer's feed back is imperative for improving our Customer Service Team I have looked into
the matter and I've made certain that the individuals involved have been addressed. It was a pleasure speaking with you Ms*** and if in the future you should have an issue please feel free to contact me. I hope you feel better!

To whom it may concern:I've reached out to Ms*** and have in turn reached out the District Manager about her refundI will be contacting Ms*** tomorrow to update her on the status. Thank you

To whom it may concern:I am sorry to hear that *** *** did not have a satisfactory experienceWe are investigating what transpired with customer serviceThe manager made a several attempts to contact *** *** to speak with her directly but her voicemail is not set up or full and she was not
able to leave a messageWe've gone ahead and refunded *** *** the return shipping fee as well as the original shipping on her order. Again we are very sorry

To whom it may concern:
I understand the customer is upset that his orders were cancelled and per the memos listed in one of the orders a Customer Service Lead explained the we are not given specific reasons on why an order is cancelledWe are only informed that information
provided by the customer could not be verifiedThis is the only information we are given in an effort to protect our customer's rights and privacyIt was noted that the customer was upset and did not believe what he was being told and demanded a more detailed reasonWhen it was repeated that we are not given specifics for cancellations he wanted to be transferred to corporate and stated that he would file a complaint.Again we are very sorry that his orders were cancelled but it was explained to the customer and he was never chargedWe are truly sorry the inconvenience
It states in our FAQs in the section under "Fraud" that: We reserve the right to cancel orders which cannot be verifiedWe regret that, in some cases, these measures may result in inconvenience to legitimate customers

Complaint: ***
I am rejecting this response because:
I still haven't received resolution regarding my case with Jimmy JazzI have spoken with my financial institution regarding the transactions and they advised that no one from Jimmy Jazz contacted them to check to see if there were any fraud concernsSo, at this point I feel like it's just blatant customer discrimination as the reason that they have cancelled my transaction twice with no reason provided to me as to why that happenedMy bank stated that they could've and should've called if there was a concern or an issue and they would have verified what was needed had they received a call regarding this matter from the company, that didn't happen in either occurrenceSo, at this pount they are either saying that my money is no longer good there or blocking my purchase intentionally which is customer discriminationI want to make sure that this is on record to display the poor customer service that has been displayed in this situationI haven't even received a call back from the rep that called me once after I left her multiple voice mail messages to call me backPlease make sure that this remains active.Thanks,*** ***
Regards,
*** ***