Jimmy Jazz

To whom it may concern:The customer placed this order using *** and the address is added by the customer only and can only be edited by the customerWe are not able to edit the address or shipping information on *** ordersI am sorry but the address the package was shipped to is the address
the customer listed. I will look into the claims that the customer was hung up on as we do not tolerate this treatment to our customersI did looked into his order and saw that several customer service representatives noted that the customer called regarding his package and at the time of his call he was informed that we do not edit billing or shipping information on *** orders and the customer was also informed that we do not participate in "site to store" deliveriesI believe the customer was confused in thinking that he could have the package delivered to the Jimmy Jazz store in the mallI've invested the information at the site level and can say that the information on the order is in fact the address the customer entered when placing the order Thank you. Thank you

*** ***
I am rejecting this response because: That should be stated on the website somewhereThe extra protection when purchasing a gift card online was not my problemThe lack of communication from Jimmy Jazz about the matter and the rude customer service was my issueNone of that was addressed in the message I got back from Jimmy Jazz
***
*** ***

To whom it may concern:I am sorry there was a delay and at the time it was thought that FedEx did lose the packageHowever, the package was delivered and signed for by Ms***When Ms*** called regarding her package she was refunded the very next dayI understand how frustrating it is,
the order was needed by a certain dateWhen packages are lost/delayed by the carrier we try to resolve the issue right awayMs*** was refunded the day after she called and she received and signed for the package two days after receiving the refund. Delays are not common but we make every effort to make the customer happy. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

The customer placed an order in the amount of: $and contacted customer service regarding not receiving his package on 6/2/Several emails were exchanged and on 6/9/USPS Smart Post was contacted and a claim filed on behalf of the customerThis type of claim takes to business
daysAs a courtesy this customer was already refunded on 7/2/and was made aware of the refund via email

To whom it may concern: I am very sorry *** *** had an unsatisfactory experience atone of the Jimmy Jazz retail stores and due to this, he elected to cancel hisonline purchases with Jimmy Jazz Direct…(“From: *** ***(Cr ***) ***Sent: Wednesday,
February 18, 2015Subject: Re: Jimmy Jazz Shipment Confirmation - Your Order is on Its Way!I have called, and emailed to tell you that I had no intention of doingbusiness with your company. FYI - By accident I inputted the wrongaddress on the web order on February 15, 2015. I went to the mallstore for assistance in that matter. While I was there, I sawunderwear, three to a pack, and the clerk Lotosha told me they were $24.99each. She charged me $each. Lotosha knew theunderwear were on sale, but lied. When I caught her in her lie, Iasked for my money refunded. She refused. The InvoiceNumber is *** register *** *** ***. The descriptionreads Three Boxer Brief, which was on sale on your website for $24.99. It was charged to my *** *** credit card whichaffords consumers buyers protection which really comes in handy when dealingwith unscrupulous, unrepentant store employees like Lotosha. As a result of her recalcitrance, I came home and canceled bothorders, #*** and ***. Lotosha is not too bright, she cannot do math, sheneeds a calculator. If she were intelligent enough to do the math inher head, she would have known the discount she quoted was still farabove the price I was charged, moreover intermediate discounts had occurred. Ared sticker was still one of the underwear packages. So you can refund my money now.”) We do not allow staff to treat or speak to customers disrespectfullyA staff member belittling a customer for any reason would not be toleratedNor do I believe it is acceptable behavior to have our staff treated in such a wayIt is always our goal to create an environment where a customer feels comfortable shopping with usWe at Jimmy Jazz do not want our customers to feel taken advantage of; we understand errors happen and look for ways to rectify the error *** *** mentioned that the price listed online did not match the price listed in the storeI would ask that *** *** please refer to the FAQ of the website in which it states under “pricing”: “Is pricing the same in your stores as it online?While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same“ The staff in no way acted unscrupulousThe sales associate was indeed adhering to the rules and regulations set forth by the store’s managerial staff. As it were, *** *** had the misconception regarding the pricingThe sale in that store was for; “SELECTED MERCHANDISE ONLY” taking “25% off the MSRP”.The $was the price for that item once it already had the 25% taken off the MSRP Regarding the order which unfortunately shipped…Our system is automatically set up to charge a customer once an order is shipped, during the cancellation process, one of the two orders he placed was not able to be cancelled in time, hence the shipment and charge for the itemsAlthough we had previous approval to ship *** *** the merchandise(we do not charge and ship merchandise to random individuals) we would assume *** *** would return merchandise he clearly stated he did not wantWe understand “good faith” is not instilled in every individual, but we, as a company will continue to conduct ourselves with “sincerity of intention”, regardless of individuals who choose not to exercise such practices Although it may seem an unconscionable way to receive free goods, we will be refunding *** *** The refund will take to business daysThank you

To whom it may concern:
I did leave a message for Mr*** and he returned my call shortly there afterI spoke with him briefly to obtain further background on what transpired and I am currently working with the store's DM to have the matter addressed and resolved as quickly as
possibleI should be able to respond to the customer with the desired resolution by the end of the week

Complaint: [redacted]
I am rejecting this response because:
"">I do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them again
Regards,
[redacted]
I do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them againI do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them again

To whom it may concern:I've reached out to the DSM of this store. The customer should be contacted shortly. Thank you.

To whom it may concern:I am very sorry the customer is having trouble regarding this order. I do see when the customer contacted customer service and I see when he was asked to call in so that we can take the steps necessary to start a claim. It was explained to the customer that we show the package...

leaving at a certain weight and being signed for and received at the same weight. When he was asked to call in he disconnected the chat stating what we were asking of him was ridiculous. The rep filing the claim would have to speak with the customer in order to file the claim with accuracy, this is why the customer is asked to call in. I am going to have customer service start a claim based on the information listed here. When filing a claim with [redacted] it will take 10 to 14 business days to receive a claim response. I would ask that this time be allotted as we wait for an outcome.  Thank you.

Complaint: [redacted]
I am rejecting this response because: it is still not clear why the order was cancelled? My main issue is that the merchant processed the order, sent a confirmation email and decided for no apparent reason to cancel thus creating this dilemma. It is common courtesy to advise why (i.e.: out of stock, etc.) but to cancel an order with no explanation tying up the consumer funds for 3-4 days is inexcusable. The merchant's representative did not explain or express this was in their terms and/or contract, he simply said that was the only information he could provide when I asked why it was cancelled. I even asked him if I can reorder the merchandise in which I did and it was cancelled again for no reason. But why? That's the million dollar question? And what kind of discrepancy? Can't be on mine as the funds were available on my end. And furthermore, if the merchant is cancelling the order is it not good business practice to contact their bank and request the funds be released as explained by the representatives from my bank which would have allowed the funds to be taken off pending status right away? not to mention the fact, canceling the order and not notifying my bank the funds were in limbo as per their agreement with vendor.So, in short, If a merchant cancels an order on their part for no reason should they not notify the consumer's bank?And if the order is cancelled on their part - is it not fair to notify the consumer as to why? I'm still confused.Thank You
Regards,
[redacted]

To whom it may concern:I would advise the customer call her bank as she has been refunded, completely for her entire purchase. Thanks so much!

To whom it may concern:I was able to speak with [redacted] and we have been able to resolve the matter. It was a pleasure speak with [redacted] If in the future you should need any assistance please do not hesitate to contact me.  Thank you.

I've contacted Ms. [redacted] and did apologize for the experience she had when calling regarding her order. I've taken steps to have the matter investigated and the individual coached regarding proper procedure. It is never our intention to have our Customers feel dissatisfied with their shopping...

experience with Jimmy Jazz and we value our customers. We are working everyday to improve our customer service and appreciate Ms. [redacted]'s input. I've refunded Ms. [redacted], her complete shipping for this order was refunded. I've called and left her a message but have not been able to speak with her again so at this time I would also like to offer her 15% off her next order with free shipping.
This is something I will note in order #[redacted] so when calling into customer service any rep she speaks with will be aware of this....again I would like to apologize and I hope I was able to help in this matter.

To whom it may concern:I called the customer yesterday and left a message but haven't heard back from the customer yet. I am sorry that there was an error on our end as the customer should have been refunded completely once the item was received by our warehouse. As it stands now, the customer has...

been completely refunded.  Thank you so much!

To whom it may concern:The customer placed an order on 3/11/2015 and claimed that he received an empty package. Although an investigation was conducted and theresults concluded that the customer was not short shipped, as a courtesy we refunded the customer.The customer placed another order...

on 3/24/2015 and the customer claimed that he received an empty package. We did an investigation(based on weight, shipment and inventory count), and we have concluded that the package was shipped out weighting 9.35 lbs. I contacted [redacted] to request that an investigation be conducted on their end and was informed that the package was weighted at our facility, weighting 9.35 lbs. and weighted again at first drop off station, total weight 9.35 lbs. The package was weighted again at the second drop off station before being loaded on the delivery vehicle and the total weight remained 9.35 lbs. [redacted] concluded the investigation stating the customer was delivered a package weighting 9.35 lbs. Based on our investigation and the findings in [redacted]’s investigation there is no indication that the package was delivered empty.  Per [redacted] the package was delivered to the customer with a weight of 9.35 lbs.Please see attached tracking information.Thank you.

To whom it may concern:I've reached out to the RSM and DSM and I am awaiting their response. The customer will be contacted.  Thank you.

This is by far the worse company I have ever ordered from. I placed an order which was cancelled due to a billing discrepancy. I immediately called to see what happened, and was advised my order was cancelled and I needed to wait for the item to appear online again and place my order again. I should at least be allowed to fix it as it was a typo. Furthermore, my order was placed Friday 12/9 in the morning. If there was an issue I should have been advised well before today. As it is a popular item and I could have purchased elsewhere. Now my order is cancelled and I can not find the item anywhere. As a consumer this is by far the worse customer service I have experienced. Instead of a company of this magnitude trying to fix the issue when I called the customer service number, the response is, " there is nothing we can do". This is clearly poor customer service as you should at the very least, help me find the product in the store.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]I appreciate the apology, but I do not see a full refund reflected in my account. I would love to chat on the phone but I simply don't have time. Please fix thank you.
Regards,
[redacted]