Jinigram, Jinify Your Digital Home!

Jinigram offers technical and expert computer solutions that I highly recommend.

Had a great experience with Jinigram. Could not get my printer online. *** repaired all that was needed and got me going again. Very courtious and nice to work with. Pleasant experience.

Jinigram is fantastic! Working from home without any IT support was a challenge. But the technicians have kept my computer free of viruses and glitches. After returning home after 6 weeks, I found my PC to be slow and Outtlook was not responding. Technician performed a cleanup and now all is well.

I had to give a review star...it would have been minus 10, were I had a choice. My story is like so many others posted...they are SCAMMERS...so will trust that anyone, stay away!
Cost me over 300.00 Canadian to have them fix problem on my PC...through Norton, who I no longer trust....and they fixed nothing...got hacked three times. Filed a complaint with the credit bureau, my credit card company....THEN, had to pay to get my PC completely scrubbed and rebuilt....497.50 plus taxes! I do not have this kind of money...so will be eating potatoes, for a long time. No joke!!!
Of course you will never get your money back....I will no longer have anything to do with Norton.....should they not know they have a problem and fix it....shame on them.
Very very very good smooth talkers. Jinigram,...don't tell me who you are, show me! They have proven themselves to be worthy of no one's trust. Your call, if you choose to use them.
MY credit card complaint led to daily calls from a guy named Perry....."was I alright"..."was my computer working well?" "was I pleased with their service"......I never gave him a chance, to let him know, the above complaints had been filed....he no longer calls.
Now am with McAphee & so buttoned up, security wise, will go to NO site, they do not green check, as safe. They explained they could not promo me, but gave me an exceptional yearly coverage amount & guarantee my PC protection. I was so far in the $ hole...I did go for McAphee anyway....one needs security these days...not all of us are techies.
My hope, for all, is that my credit card company will act as they are able, to protect others down the line.
STAY AWAY form this site.....I don't have a temper nor anger but feel beyond betrayed (like the many others do)....& they even have the nerve to give their info online....don't even know if that is true.
Karma, to some is what goes around, comes around. It can also be what you do, is on you...how I react, is on me. .....I hope your days are numbered Jinigram,....your behaviour, deserves no less!

I had to give a review star...it would have been minus 10, were I had a choice. My story is like so many others posted...they are SCAMMERS...so will trust that anyone, stay away!
Cost me over 300.00 Canadian to have them fix problem on my PC...through Norton, who I no longer trust....and they fixed nothing...got hacked three times. Filed a complaint with the credit bureau, my credit card company....THEN, had to pay to get my PC completely scrubbed and rebuilt....497.50 plus taxes! I do not have this kind of money...so will be eating potatoes, for a long time. No joke!!!
Of course you will never get your money back....I will no longer have anything to do with Norton.....should they not know they have a problem and fix it....shame on them.
Very very very good smooth talkers. Jinigram,...don't tell me who you are, show me! They have proven themselves to be worthy of no one's trust. Your call, if you choose to use them.
MY credit card complaint led to daily calls from a guy named Perry....."was I alright"..."was my computer working well?" "was I pleased with their service"......I never gave him a chance, to let him know, the above complaints had been filed....he no longer calls.
Now am with McAphee & so buttoned up, security wise, will go to NO site, they do not green check, as safe. They explained they could not promo me, but gave me an exceptional yearly coverage amount & guarantee my PC protection. I was so far in the $ hole...I did go for McAphee anyway....one needs security these days...not all of us are techies.
My hope, for all, is that my credit card company will act as they are able, to protect others down the line.
STAY AWAY form this site.....I don't have a temper nor anger but feel beyond betrayed (like the many others do)....& they even have the nerve to give their info online....don't even know if that is true.
Karma, to some is what goes around, comes around. It can also be what you do, is on you...how I react, is on me. .....I hope your days are numbered Jinigram,....your behaviour, deserves no less!

My story sounds similar to others posted here and I advise anyone to NOT BELIEVE anything you’re told if you find yourself speaking to anyone from JINIGRAM, LLC. Oh, they are VERY cunning, VERY knowledgeable in what and how to say just the right things. But I WAS LIED TO AT EVERY TURN.
While trying to put McAfee Livesafe on grandson’s brand new laptop with Windows 10 (bought both items at the same time from *** 10/1/2019), an official looking McAfee error box popped up saying to call the provided number for help.
I did and was told (most assuredly, lied to) that McAfee Livesafe WOULD DEFINITELY NOT WORK on the new computer, that I MUST use McAfee’s Total Protection, and, of course wanted to sell me the program. After quoting me a more-than-$300-price for three years, I said I would have to think about that first and asked for a phone number to call him back. This made him lower the offered price to $168 for three years, and I, though reluctant, agreed, trusting soul that I am. When he began the buying process, I DID notice he wasn’t at the McAfee website, and when I mentioned this he said (lied) McAfee used Jinigram to sell its products.
He installed the program on a Sunday and early the next morning, Monday, I went to *** to question why they would sell me a product that wouldn’t work on the laptop. I’ve bought number of laptops from *** and used their tech services and always been very pleased. After they assured me the Livesafe SHOULD ABSOLUTELY work on the laptop, I took it back and a ***’ technician removed the Jinigram-bought-McAfee Total Protection software and successfully installed the original McAfee Livesafe I’d bought, and it works well.
When I got home, I called McAfee’s customer service/support number and was told (1) yes, indeed, Livesafe WILL work and (2) that they know NOTHING about Jinigram!!
I called the Jinigram number (from the numerous emails they’d sent me to be sure I was satisfied with their service and the product) and asked to speak with a supervisor and told him that I’d gone back to *** and had the McAfee Total Protection removed, and ended asking for a full refund. I also told him I’d called McAfee’s customer service number and he EMPHATICALLY argued with me saying there WAS NO MCAFEE SUPPORT NUMBER to be found on the McAfee website. After going “round and round” yet standing my ground while the supervisor kept trying to interrupt me, I GOT the full refund I demanded, and it HAS cleared the bank, just today 10/17/19.

My story sounds similar to others posted here and I advise anyone to NOT BELIEVE anything you’re told if you find yourself speaking to anyone from JINIGRAM, LLC. Oh, they are VERY cunning, VERY knowledgeable in what and how to say just the right things. But I WAS LIED TO AT EVERY TURN.
While trying to put McAfee Livesafe on grandson’s brand new laptop with Windows 10 (bought both items at the same time from *** 10/1/2019), an official looking McAfee error box popped up saying to call the provided number for help.
I did and was told (most assuredly, lied to) that McAfee Livesafe WOULD DEFINITELY NOT WORK on the new computer, that I MUST use McAfee’s Total Protection, and, of course wanted to sell me the program. After quoting me a more-than-$300-price for three years, I said I would have to think about that first and asked for a phone number to call him back. This made him lower the offered price to $168 for three years, and I, though reluctant, agreed, trusting soul that I am. When he began the buying process, I DID notice he wasn’t at the McAfee website, and when I mentioned this he said (lied) McAfee used Jinigram to sell its products.
He installed the program on a Sunday and early the next morning, Monday, I went to *** to question why they would sell me a product that wouldn’t work on the laptop. I’ve bought number of laptops from *** and used their tech services and always been very pleased. After they assured me the Livesafe SHOULD ABSOLUTELY work on the laptop, I took it back and a ***’ technician removed the Jinigram-bought-McAfee Total Protection software and successfully installed the original McAfee Livesafe I’d bought, and it works well.
When I got home, I called McAfee’s customer service/support number and was told (1) yes, indeed, Livesafe WILL work and (2) that they know NOTHING about Jinigram!!
I called the Jinigram number (from the numerous emails they’d sent me to be sure I was satisfied with their service and the product) and asked to speak with a supervisor and told him that I’d gone back to *** and had the McAfee Total Protection removed, and ended asking for a full refund. I also told him I’d called McAfee’s customer service number and he EMPHATICALLY argued with me saying there WAS NO MCAFEE SUPPORT NUMBER to be found on the McAfee website. After going “round and round” yet standing my ground while the supervisor kept trying to interrupt me, I GOT the full refund I demanded, and it HAS cleared the bank, just today 10/17/19.

I recently had trouble with my e-mail from Spectrum. Jinigram sent me an e-mail indicating a virus or some other system problem was the issue. (How did they know I had a problem with my email?!) When I called this number I was skeptical and talked with the young man quite a while to try to confirm they were legitimate. I was told they were THE company that Spectrum/Roadrunner used to resolve e-mail issues. (Once again, how did they know I had Spectrum e-mail?!) I bought Malwarebytes which they installed and for which I paid a large sum. I had been told by another company (reputable and well-known) with which I have an annual service contract that it is not advisable to have two such programs running on one computer. I asked the Jinigram rep about this and he convinced me that Malwarebytes served a different purpose than the one I already had installed. I am not totally computer illiterate nor am I normally gullible. I guess I was just so tired and frustrated that I admit they "got" me.
Subsequently I bought a new computer with a good virus protection already installed and was asked if I wanted the installed protection or did I want to transfer the Malwarebytes. Once again I was told that running 2 such programs was not advisable. I did not reinstall Malwarebytes so I wasted a good sum of money.
Do not deal with this company. They misrepresented themselves and they provided me with false information to be able to make a sale.
This review is not intended as a review of either Spectrum or Malwarebytes. I have no issue with either. It is intended to give a very poor rating of Jinigram and to warn others about dealing with them. If I could give them a zero star, I would.

I recently had trouble with my e-mail from Spectrum. Jinigram sent me an e-mail indicating a virus or some other system problem was the issue. (How did they know I had a problem with my email?!) When I called this number I was skeptical and talked with the young man quite a while to try to confirm they were legitimate. I was told they were THE company that Spectrum/Roadrunner used to resolve e-mail issues. (Once again, how did they know I had Spectrum e-mail?!) I bought Malwarebytes which they installed and for which I paid a large sum. I had been told by another company (reputable and well-known) with which I have an annual service contract that it is not advisable to have two such programs running on one computer. I asked the Jinigram rep about this and he convinced me that Malwarebytes served a different purpose than the one I already had installed. I am not totally computer illiterate nor am I normally gullible. I guess I was just so tired and frustrated that I admit they "got" me.
Subsequently I bought a new computer with a good virus protection already installed and was asked if I wanted the installed protection or did I want to transfer the Malwarebytes. Once again I was told that running 2 such programs was not advisable. I did not reinstall Malwarebytes so I wasted a good sum of money.
Do not deal with this company. They misrepresented themselves and they provided me with false information to be able to make a sale.
This review is not intended as a review of either Spectrum or Malwarebytes. I have no issue with either. It is intended to give a very poor rating of Jinigram and to warn others about dealing with them. If I could give them a zero star, I would.

I was having computer issues a few weeks back, and decided to call Norton Customer service. I googled the number, and found a phone number purporting to be Norton customer service. During this call, the person on the other end claimed to actually be with Norton. They took control of my computer, and over the course of three hours, talked me into purchasing three years of "Norton protection" on all of my devices, at a cost of $474.99. The company that showed up in my bank transaction, however, is Jinigram, LLC. Three days later, a severe problem developed with my computer (which I now believe was a Trojan horse implanted by Jinigram). I called the number that showed up on the transaction, and the number is no longer in service. I then called Norton, who said they never heard of me and I do NOT have three years of protection with them. I then googled "Jinigram" and discovered they have a history of fraudulently representing themselves as "customer service" for other companies (Brother, HP, and Norton were all brought up).

OMG, SCAM Company. Acts Like they are Norton. Won't give me refund.

OMG, SCAM Company. Acts Like they are Norton. Won't give me refund.

I have dealt with Jinigram for the last 4 years. I have nothing but admiration for all the Technicians that work for Jinigram. They are not only great to work with, they will walk you through what they are doing or what they have done so that you understand. They are VERY respectful. I can't say enough about them.

I have dealt with Jinigram for the last 4 years. I have nothing but admiration for all the Technicians that work for Jinigram. They are not only great to work with, they will walk you through what they are doing or what they have done so that you understand. They are VERY respectful. I can't say enough about them.

I used Jinigram a couple of days ago. I felt they tried to rip me off. They were not upfront about their fee which when they told me was $90 if I also bought a more powerful McAfee product called Total Protection. (I had a year left on McAfee SafeLive) He got me Netgear Extender working and told me he had installed the new software although I did not see him do that. The next day I searched for the new McAfee software and all I had was the old software. The technician said he installed it on the other computer. I was at my neighbors house and her computer was turned off an he did not have access to it and I told him so. He finally got on my computer and installed the McAfee Total Protection which I'm still not sure was necessary since he got my problem fixed without it being on there. He just needed his commission. Beware

I used Jinigram a couple of days ago. I felt they tried to rip me off. They were not upfront about their fee which when they told me was $90 if I also bought a more powerful McAfee product called Total Protection. (I had a year left on McAfee SafeLive) He got me Netgear Extender working and told me he had installed the new software although I did not see him do that. The next day I searched for the new McAfee software and all I had was the old software. The technician said he installed it on the other computer. I was at my neighbors house and her computer was turned off an he did not have access to it and I told him so. He finally got on my computer and installed the McAfee Total Protection which I'm still not sure was necessary since he got my problem fixed without it being on there. He just needed his commission. Beware

This company holds itself out to be tech services that are covered under warranty and they are working for the parent organization (e.g. Brother, etc). For instance, they claim to be working for Brother, or other companies, in their ads on the internet and in internet search engines. So when yousearch for technical services of Brother Inc., their number comes up and the site displays the Brother logo. And when you call the "company" (e.g. Brother) you actually get this company, and then they pretend to be the company you wanted. Then they take control of your computer, and install software and delete items, all the while pretending to be the company you wished to call, then present you with a bill for various items. They have you sign an agreement, which you aren't allowed to read, and while it has a different name on the contract, they assure you they are authorized to work for the original company. They also claim to refund money for any complaints, but refuse to refund mine when I called them on their deception. I hope you can stop these folks from this practice. They are clearly a problem.

My computer was ransomed October 2016. The notification referred to this company to solve the issue. I paid $650 for resolution and ongoing antivirus protection for three years, which they assured me was from Norton. I have since received two annual billings from Norton. I contacted Norton and was advised that Jinigram was a scam operation. I've since phoned them, and there is no response ***. I can supply documentation if needed.

I have used Jinigram for almost a year now. They have always corrected any problem that I have had in a very quick time. I highly recommend their company and their staff to resolve any problem you may have. I am one happy camper and will say you will be in good hands with their company and techs. All professional.

I have used Jinigram for almost a year now. They have always corrected any problem that I have had in a very quick time. I highly recommend their company and their staff to resolve any problem you may have. I am one happy camper and will say you will be in good hands with their company and techs. All professional.