Jinigram, Jinify Your Digital Home! Reviews (%countItem)
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Jinigram, Jinify Your Digital Home! Rating
Address: 400 Concar Dr, San Mateo, California, United States, 94402-2681
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services were great. *** was professional at all times.
my problem was resolved, I liked the services and the tech was very knowledgble
Thanks for your feedback.
It was perfect. It was fixed in no time. The help was great and very nice to talk to. Could not have asked for better help.
excellent service
I appreciated the help I've got from Jinigram. I had problem connecting my new wireless printer/scanner to my computer.
Though I was calling "Brother" company, but got connected to Jinigram.
Yes, I purchased a service package for validity of one year. But the service is great. I am not techno savvy at all.
Instead of spending hours trying to figure how to install this and that, for me it is much easier to contact Jinigram and be grateful for their help.
I am not sure where they are based at, but the service is great so fa.
Thank you.
Worth the money I spend.
Very pleased with the service. Your representative did a fabulous job getting my computer to work again. I would definitely recommend your service to my friends.
I am very pleased with the help I always receive from Jinigram.
My review is "neutral" because 1) Jinigram somehow received what I thought was a phone call to Norton Security, and through an extremely high-pressure sales pitch, convinced me that I needed to shell out $440 for their services to protect my 8-year-old computer and provide a warranty. I should have known better. 2) After listening to another extremely aggressive pitch I proceeded with my request for a refund. To their credit, they agreed to refund my money. Considering the number of negative reviews here, I was a bit apprehensive that that would happen, but the refund did show up today in my bank account. That said, I do not need the services Jinigram provides, and will of course not use them. I simply urge people to be very careful in understanding what they are buying from Jinigram.
This is my second time having service with this company and it will worth the investment to get this done right. They always make you feel confortable and let you know how things are going.
The services that I received have been outstanding.
I'm satisfied with the work done,jinigram
I have a *** computer and I went to the *** website so I could get some security ports issues resolved because I was getting an error in capital red lettering that that my internet security was at high risk because my "STTP..." ports weren't established and I couldn't go any further. They had recommendations listed on their site of tech support companies that could resolve my problem so I followed their link to Jinigram. First, their English was so bad that I had a lot of trouble understanding them. I was "intentionally" misled into believing I was making a $95 purchase because I "only" wanted to purchase the needed driver and not the entire support package. I wanted to purchase just the driver. I was also mortified that they did not have an encrypted service so the person on the other end of the line could physically see every single detail of my card including the 3 digit security code on the back of it. When I finished entering the number, the total cost of the transaction was $440.00! I went off because I didn't even have that amount of money in my account to pay for it and I Immediately told him that I wanted to Cancel the transaction. He starts saying no, no, no and I didn't have to purchase the support package. He said I would have the money back into my account within 2 hours and had me sign some authorization form. Again, clearly, I only wanted to make the $95 purchase. Nothing more. I just wanted the security issues resolved. Lastly, they keep telling me on the call that I have 24 hours of support 7 days a week. This morning I have automatically been disconnected from their phone queue line 4 separate times and I went to their website because there's a chat box for help and I received a message that I would be receiving a phone call from one of their tech support personnel at a later time. The final cost of the transaction still ended up costing me $220. The money still has not been refunded.
Customer Information:
***
E-mail: ***
The primary issue reported by the customer was that internet security software was not working and his system was working slow. The customer was informed that her system was not serviced for a long time and her printer issue need to be fixed. The customer was informed that there were three ways to fix her issue:
· contact a local technician,
· contact a local store or
· fix it online through us.
Customer agreed to get her problem fixed through us. A service for cleaning, optimizing, fixation of computer was offered to him with annual support & new security software. The customer agreed to the services. Next, she was informed about the charges which were $440.00 for optimization of his system and security problem fixation. The customer agreed to the total charges of $440.00. The customer was also informed where the issue was not resolved he could claim refund within a period of seven (7) days from the date of raising the issue. Customer was clearly informed about our company name with a disclaimer that we are not associated with any brand. Therefore, an invoice and link were sent to the customer and the customer made the payment of service on her own.
After the payment was made the customer was directed to the technician he went ahead and optimized the sysetem and installed the new seurity software Later customer called us on same day and said he wants to cancel the services and want refund for annual services but he wants to keep the security software for $95 . Since customer was not willing to keep our services we offered customer full refund of $ 345.00 and also sent an email to the customer regarding the same.
Later it came as a shock to us when we were informed that he had filed a complaint at Revdex.com against Jinigram. Customer raised concerns that we took over his computer, as a procedure we took authorization from the customer before sharing his screen. We are a very customer centric and transparent organization; all remote sessions and calls are monitored for quality and training purposes. We tell our customer at the beginning of the call that we are Jinigram an independent support provider and without customer authorization we never charge our customer. Customer has previously purchased printer from Jinigram on May 4 2016. He is our existing customer.
A consumer should be more prudent when dealing with a company that is as customer friendly and consumer centric as we are. He had an issue and we went ahead and tried to help him, and when we got to know he is not happy we went ahead and refunded the full amount of annual services which he had paid to us. We are a legitimate company and we do take care of our customers It would have been appreciated if he would have shown a little patience to get the refund rather than going ahead and raising an unnecessary complaint with Revdex.com.
We pride our reputation in the market and backed with our detailed records can regard this complaint as an unlawful action by *** to defame our brand and an attempt to dissuade future consumers from working with us inspite the fact that we had refunded his money.
Great help! Good experience, nice people to work with!
Jinigram
Good company. Fixed all the problems. Very satisfied.
Excellent! Fantastic!!
Please beware of this company, which I found to be extremely deceptive and untrustworthy when troubleshooting my computer problems. The first issue I have with the company is that it misrepresented itself as . When I did a *** search, the number came up with the *** Customer Service Logo, Typeface, and other branding. When I called, the consultants did not identify themselves as being a secondary service provider when they asked for my name. Had they, I would have kindly hung up and found the right number. As it was, I should have questioned when they couldn't find my name on record--I've had this computer serviced with *** before. I only discovered that this was an independent contractor of *** Services when I asked the agent outright one hour into our conversation. At two different stages in our conversation, I was assured that I would not be charged by the company until the computer troubleshooting was deemed successful by me via phone or email, after the restore was complete. I was notified by my credit card company less than ten minutes into the restore to factory conditions proceedure that a charge of $200.00 had been made on my card. The charge was by a business called ***. My computer still does not work, I've flagged the purchase, and contacted a fraud specialist. He is investigating the company at this time. Fellow customers, please go to the *** Website to contact --evidently there are a number of firms that are running scams. See *** for more details
Hi Sir,
Please find below Revdex.com response for complaint #***:
Customer Information:
***
***
This is with regards to the complaint on Revdex.com dated 08/30/2017 for complaint #***. The primary issue reported by the customer was blank screen.
The customer was informed that there were three ways to fix her issue:
· contact a local technician,
· contact a local store or
· fix it online through us.
Customer agreed to get her problem fixed through us.Sales agent informed the customer about one time fix charge in order to fix the issue. Customer agreed to pay $200 after fixing the issue. Sale agent assured the customer that we will process the payment after fixing the issue.The customer was also informed where the issue was not resolved she could claim refund within a period of seven (7) days from the date of raising the issue. Customer was clearly informed about our company name with a disclaimer that we are not associated with any brand. Further, sales agent transferred the call to technician.
Technician initiated the restore process however it got failed due to corruption in C drive. Later, technician informed the customer about factory reset and data/software loss. After taking the customer's consent, technician initiated the factory reset process and arranged a callback. Further, we tried a lot to contact the customer however we were unable to speak to her. We were sure that this issue will be fixed after this, so we charged her card in order validate the details provided by the customer. We left voice messages and sent emails for the same however did not get any response from customer's end.
We did not misrepresent ourself as . Throughout the call we did not say that we are . Technician cleared her doubt when she was under an impression that we are . Technician informed the customer that we are Jinigram and we do support all the leading brands including . He also mentioned that we are an independent IT support company. We tell our customer at the beginning of the call that we are Jinigram an independent support provider and without customer authorization we never charge our customer.
It came as a shock to us when we were informed that she had filed a complaint at Revdex.com against Jinigram. We are a legitimate company and we do take of our customers. A consumer should be more prudent when dealing with a company that is as customer friendly and consumer centric as we are. We have refund policy in place It would have been appreciated if she would have shown a little patience to get the refund rather than going ahead and raising an unnecessary complaint with Revdex.com.
We pride our reputation in the market and backed with our detailed records can regard this complaint as an unlawful action by Megan M Muthupandiyan to defame our brand and an attempt to dissuade future consumers from working with us.
RESOLUTION: Refund full Amount. Also customer should talk to the company and resolve or ask for refund. We have 100% refund policy in case of issues not resolved. Banks representative should stop making such statement which are not ethical. like asking customer to stop taking with the company or stop any conversation rather then educating the customer to call, email or ask for refund.