JLS Roofing Pros

Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ Ms [redacted] 's $was placed back on her card Tuesday June 21st,

Initial Business Response / [redacted] (1000, 5, 2017/01/23) */ $refunded on 01/23/

Initial Business Response / [redacted] (1000, 9, 2016/12/15) */ Money was returned to credit card December 13th, Can take up to hours to show up on credit card

Initial Business Response / [redacted] (1000, 5, 2016/11/05) */ $ [redacted] has been refunded

Initial Business Response / [redacted] (1000, 9, 2015/09/08) */ I show that this has been refundedI called [redacted] today Tuesday September 8, and she confirmed that the refund was done and the funds were back in their account Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have called and talked to meThey said they are investagting the rep who called usThe money may have been returned, waiting on latest bill to comeStill would like a written apology

Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ XXX XXX-XXXX XXX XXX-XXXX The two numbers above have been placed on our do not call listIf consumer has other numbers they can call XXX-XXX-XXXX or go to www.bransontravelgroup.com Click on Do Not Call at the bottom of the page then enter number then click submit Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/01) */ I'm not sure what this complaint is aboutCustomer showed up without proper ID I listened to the recording and it was covered and the letter she brought with her it was coveredAgain I do not understand complaint even though customer didn't do as agreed in purchased package she said she lived in Nixa Mo which does not meet qualifications had an Arizona license that did not look real so instead of having an issue we refunded the entire amount right thenThis is not a valid complaint FULL AMOUNT WAS REFUNDED

Initial Business Response / [redacted] (1000, 5, 2016/08/06) */ Money was returned to credit card Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/12/21) */ Issued a full refund on 12/10/and removed number from all call lists Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the refund and the removal of my parents number from their call listWe are extremely disappointed that this company would sell to the elderly in such a manner, and that the first customer service rep would be so rude, With competition as strong as it is, we find that odd to be treated in such a mannerHowever, we are very pleased that the upper management of this company responded promptly with our request of a refund and we appreciate that very much!

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ All of our packages require that the husband and wife to travel and attend the presentationMrs [redacted] was very well aware of this the [redacted] have traveled on one of these packages years in a row.They traveled with us April 11, April 10, and June 23, So the conditions of our travel packages are not new to the [redacted] since the package they purchased January is their 4th through usA refund on a package They have already traveled on is an unreasonable and unfair requestTheir current package that was purchased this year for [redacted] will be refunded back to their credit card Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I myself have only bought no presentation packages so I did not have to take my husband cause was not doing a presentation so last year in May my sister in law came with me and have planty of proof and have been treated nice in the past so I am very upset with Branson Travel Group me and my husband have only done a presentation with [redacted] NEVER BRANSON TRAVEL GROUP thank you very much so go ahead and justify what you want at least I've been heard thank you Revdex.com Final Business Response / [redacted] (4000, 13, 2015/07/21) */ As stated the remaining package was refunded the list of visits are correct customer may have attended a presentation at a different resort but purchased the travel package with usWe feel the refund is fair asking for a refund on a package already traveled on is unreasonable Thank you, [redacted] General Manager Branson"s Nantucket & Branson Travel Group State Hwy Branson, MO Phone#: XXX-XXX-XXXX Fax#: XXX-XXX-XXXX [redacted] @bransontravelgroup.com www.bransonsnantucket.com www.bransontravelgroup.com Final Consumer Response / [redacted] (4200, 15, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok so don't pay me back for the package I purchased but since your call people lied and said I could combine it is on recording I know so just loved it yeah that we tried to have a relaxing decent vacation in between my husband ending Chemo and before Radiation starting wow what a time causing us more money that we had to spend on show tickets and loved the blood on the sheet my son slept on by the way I do have pictures if I knew how to post I would but ok if you feel like you hve treated me and my family fair ok then thanks for the awful time of our much needed vacation

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ I spoke with [redacted] Tuesday July 14, I didn't really understand what was taking place here is how she explained it to meWhen people are getting calls from my company my correct phone number shows up on the customers caller ID but when they call the number it somehow rings to her phoneI tried it while [redacted] and I were on the phone and it rang into my office [redacted] said its only [redacted] numbers that call her which is the same area code she is inThis has absolutely nothing to do with me this has something to do with her phone carrier my correct number shows up when we call what happens when they are dialing it back is out of my controlI asked [redacted] to contact her phone provider and I would also work on it from my endIn closing this should not be a Revdex.com complaint toward my company since it obviously a problem with the phone company

Initial Business Response / [redacted] (1000, 5, 2017/05/17) */ I talked to Ms [redacted] today, we are going to refund her the money she paid for the packageShe is happy and this complaint is resolved

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ The customer called and made reservations on different occasions and cancelled at the last minute Monies were returned to the card it was charged onRefund was done on 09/01/Customer should see return on statement in to days Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do accept the refund but they are wrong when they said I CALLED AND MAKE DIFFERENT RESERVATIONS AND CANCELLED AT THE LAST MINUTEFirst of all they called me wanting me to do thisThey stated if I needed to change the date to let them know so I changed from Sunday to MondayThe other one was because I had to cancel for reasons I explained in my letter and it was within the hours

Initial Business Response /* (1000, 9, 2015/11/28) */
$refunded to credit card 11/28/

Initial Business Response /* (1000, 5, 2016/08/06) */
I spoke with the manager and he states that when he took the phone call he was called several filthy names and each person on my staff that spoke with her experienced the same thingCustomer states that on 08/03/she checked on a pending
refund and there was not oneI have the refund receipt where the monies were returned on 08/01/Monies were returned to her accountOnce we process the refund it comes out of our account at that moment the delay comes from the customers card companyThis was explained to the customer but she refused to listen she only wanted to screamMonies have been returned
Initial Consumer Rebuttal /* (3000, 7, 2016/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely did not use any obscenities or call anybody any filthy namesOn the contrary, I was insulted and called derogatory names by this managerI have received my refund but plan to file a complaint with the Attorney General over the way that I have been treatedNo customer should ever have to go through this nightmare
Final Business Response /* (4000, 9, 2016/08/15) */
I do not understand how the consumer does not accept my responseThe desired resolution was a refund and the refund was done before she filed this complaint

Initial Business Response /* (1000, 5, 2016/03/04) */
Mr ***'s number was placed on our do not call listIf there are any other numbers associated with Mr *** we would need those numbers alsoIt is important to mention that there are numerous companies calling with offers to Branson so every
call he receives is not from our companyWe apoligize for any inconvenienceI n our business we do not want to call someone who has requested the DNC any more than they want to be calledIf there are any other numbers needed to be added for Mr *** please forward them to me
Initial Consumer Rebuttal /* (2000, 7, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You! They called me again this morning and they always identify their selves as Branson Travel GroupThe calls always come from XXX-XXX-XXXXI hope they have removed me
Thank You for your assistance

Initial Business Response /* (1000, 9, 2016/12/15) */
Money was returned to credit card December 13th, Can take up to hours to show up on credit card

Initial Business Response /* (1000, 5, 2015/08/01) */
I spoke with *** *** Saturday 08/01/I apologized for the confusionI offered her options of a full refund or to let them travel using there package without any conditions*** said she would like to give it some thought and call me
backWhen I receive her call I will resolve with either option she chooses

Initial Business Response /* (1000, 5, 2015/08/22) */
We mailed a letter to *** on May 6th, explaining that their are qualifications for this package but since she felt that was not explained to her that she would be able to use the package and not attend the tour.In the complaint to the
Revdex.com ***'s desired resolution was a refund or fix the issuesI called *** Saturday August18, and explained she could use the package that the qualifications had been waived and she insisted that she receive a refundA refund check was processed today 08/18/
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
Final Business Response /* (4000, 9, 2015/09/08) */
I spoke with Ms *** and assured her a check would go out there was nothing said that I would have to get with some oneI checked with our corporate office and the check was sent I then had them check the bank and it has not clearedTo resolve this once and for all I have asked that the check have a stop payment put on it and a new check issued and sent with a required signature upon receipt
Final Consumer Response /* (2000, 11, 2015/09/16) */
Sept 12,
Dear Rose ***
I am writing to thank you so very much for helping to solve my problem
Case ID XXXXXX - Branson Travel Group
I received a check for $on 9-11-it was dated 9-8-and I didn't have to sign for it
I went to the bank as soon as I got it and they casedSo I am praying that problem is solved
I would have never gotten without your help
May God Bless you all thru the year
Yours truly
*** ** ***

Initial Business Response /* (1000, 5, 2016/04/13) */
The package was sold a year ago they are month from expirationMy office would not refund one under those circumstancesIt is our desire to make all our customers happy so the refund was put back on their card on 04/12/