JLS Roofing Pros

Initial Business Response /* (1000, 5, 2016/08/06) */
Money was returned to credit card
Initial Consumer Rebuttal /* (2000, 7, 2016/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy to accept this resolution of my complaintTt's just pitiful that I
had to get a third party involvedIt just shows they don't care about the public they are dealing with

Initial Business Response /* (1000, 5, 2016/09/03) */
Refunded on Saturday ***
Initial Consumer Rebuttal /* (3000, 7, 2016/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid $and was refunded only $from my discover cardI signed up
for two roomsThe second room has the name *** and *** *** but it is on my cardI gave the name because it was requiredThat code would have been BCXXXXX for *** *** My code was BC XXXXXI would like the entire $charge refunded and not just $I was told it was a $charge for the room under my name and $for the extra room under *** *** nameIt was billed instead as $and $So a refund of $represents only half of my payment
Final Business Response /* (4000, 9, 2016/09/10) */
We were unaware of the second charge on a different cardThat $has now been refunded
Final Consumer Response /* (2000, 11, 2016/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want to thank the Missouri Revdex.com for helping me make my case to the travel agencyThe agency has completely refunded my Discover card for the amount chargedI believe there could have been better communication by the travel agency, but the bottom line is that have not charged me any fees for refunding the money or made any other contingenciesI feel I was treated fairly in the way the Branson Travel Group handled my complaint

Initial Business Response /* (1000, 5, 2016/08/15) */
The charges were refunded on 08/12/
Initial Consumer Rebuttal /* (2000, 7, 2016/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund wasn't until 8/15/per my financial institution

Initial Business Response /* (1000, 5, 2016/06/21) */
Ms ***'s $was placed back on her card Tuesday June 21st,
Initial Consumer Rebuttal /* (2000, 7, 2016/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/04/13) */
I do apologize to Mr *** for the way he was treatedThis is not the way we talk to people on the phone after all we are contacting them at their home without permission so there is never a reason to speak to someone that wayAgain I do
apologize to Mr Steep and I assure him that I will listen to the recording and deal with the employee in question in addition we have placed all numbers associated with the *** on our Do Not Call list

Initial Business Response /* (1000, 18, 2016/02/19) */
This was an oversight this was moved to my resolved fileI spoke with *** today Thursday February 18, and informed her that a refund of $was put back on her debit card

Initial Business Response /* (1000, 9, 2017/06/06) */
I called and spoke with Mr *** this morning and discovered that they have not received their refund I will issue their check todayI also apoligized for my employees behavior this is not how we deal with customersI have reprimanded the
employee in question and again apoligize to the ***'s for any issues

Initial Business Response /* (1000, 10, 2015/06/18) */
I spoke with *** today 06/18/and apologized for the problems that she was having we never want to hear that one of our reps have treated a customer rudelyI was able to get the necessary accommodations to fulfill everything that was
promisedWhen we spoke I explained to *** what I was able to get for her and she was happyThe new confirmation letter will go out to her today by email
Initial Consumer Rebuttal /* (2000, 12, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The person who made the reservations did call me to explain what happened and did offer to do her best to remedy the situationAlso the person who is over the business called personally to extend his apologies and assure me that he does not tolerate the rude behavior of his staff and offered us his better accommodations with what I was initially told I would have along with something special for my troubleHe along with the person who I hade made the original reservations with were very apologetic and kind

Initial Business Response /* (1000, 9, 2016/09/28) */
Money was returned to credit card on 09/14/
Initial Consumer Rebuttal /* (2000, 11, 2016/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 14, 2015/11/24) */
$has been refundedShould show back on credit card in to business days

Initial Business Response /* (1000, 9, 2016/10/27) */
*** was refunded and returned to the credit card it was charged to
Initial Consumer Rebuttal /* (3000, 15, 2016/11/07) */
They called and said that they were returning my *** and they never did
Final Business Response /* (4000, 17,
2016/11/07) */
This refund was done on 10/26/I just called Ms *** and upon checking she now sees where it was put back on her card

Initial Business Response /* (1000, 5, 2015/07/08) */
*** has been credited back to customers

Initial Business Response /* (1000, 5, 2017/01/23) */
$119.00 refunded on 01/23/2016

Initial Business Response /* (1000, 5, 2016/11/05) */
$[redacted] has been refunded.

Initial Business Response /* (1000, 5, 2016/06/21) */
Ms. [redacted]'s $139.00 was placed back on her card Tuesday June 21st, 2016.

Initial Business Response /* (1000, 5, 2015/08/01) */
XXX XXX-XXXX
XXX XXX-XXXX
The two numbers above have been placed on our do not call list. If consumer has other numbers they can call XXX-XXX-XXXX or go to www.bransontravelgroup.com
Click on Do Not Call at the bottom of the page then enter...

number then click submit.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/01) */
I'm not sure what this complaint is about. Customer showed up without proper ID I listened to the recording and it was covered and the letter she brought with her it was covered. Again I do not understand complaint even though customer didn't do...

as agreed in purchased package she said she lived in Nixa Mo which does not meet qualifications had an Arizona license that did not look real so instead of having an issue we refunded the entire amount right then. This is not a valid complaint.
FULL AMOUNT WAS REFUNDED.

Initial Business Response /* (1000, 10, 2015/12/21) */
Issued a full refund on 12/10/2015 and removed number from all call lists.
Initial Consumer Rebuttal /* (2000, 12, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the refund and the...

removal of my parents number from their call list. We are extremely disappointed that this company would sell to the elderly in such a manner, and that the first customer service rep would be so rude, With competition as strong as it is, we find that odd to be treated in such a manner. However, we are very pleased that the upper management of this company responded promptly with our request of a refund and we appreciate that very much!

Initial Business Response /* (1000, 5, 2016/08/06) */
Money was returned to credit card.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/01) */
The customer called and made reservations on 2 different occasions and cancelled at the last minute.
Monies were returned to the card it was charged on. Refund was done on 09/01/2015. Customer should see return on statement in 3 to 5...

days.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept the refund but they are wrong when they said I CALLED AND MAKE 2 DIFFERENT RESERVATIONS AND CANCELLED AT THE LAST MINUTE. First of all they called me wanting me to do this. They stated if I needed to change the date to let them know so I changed from Sunday to Monday. The other one was because I had to cancel for reasons I explained in my letter and it was within the 48 hours.