JLS Roofing Pros

Initial Business Response /* (1000, 5, 2015/08/22) */
I have tried calling Ms [redacted] and have been unable to reach her. I cannot find any record of a purchase by a [redacted] searching by a phone number or name or by address. If Ms. [redacted] is certain that we sold her the package I need her to...

provide the name the package is in or the last 4 of the cc so I can process the refund.
Final Business Response /* (1000, 7, 2015/08/24) */
We were able to find Ms [redacted] account and [redacted] was returned to her card.

Initial Business Response /* (1000, 9, 2015/09/08) */
I show that this has been refunded. I called [redacted] today Tuesday September 8, 2015 and she confirmed that the refund was done and the funds were back in their account.
Initial Consumer Rebuttal /* (2000, 11, 2015/09/09) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
They have called and talked to me. They said they are investagting the rep who called us. The money may have been returned, waiting on latest bill to come. Still would like a written apology.

Initial Business Response /* (1000, 5, 2015/07/15) */
I spoke with [redacted] Tuesday July 14, 2015. I didn't really understand what was taking place here is how she explained it to me. When people are getting calls from my company my correct phone number shows up on the customers caller ID but when...

they call the number it somehow rings to her phone. I tried it while [redacted] and I were on the phone and it rang into my office. [redacted] said its only [redacted] numbers that call her which is the same area code she is in. This has absolutely nothing to do with me this has something to do with her phone carrier my correct number shows up when we call what happens when they are dialing it back is out of my control. I asked [redacted] to contact her phone provider and I would also work on it from my end. In closing this should not be a Revdex.com complaint toward my company since it obviously a problem with the phone company.

Initial Business Response /* (1000, 5, 2015/07/08) */
All of our packages require that the husband and wife to travel and attend the presentation. Mrs. [redacted] was very well aware of this the [redacted] have traveled on one of these packages 3 years in a row.They traveled with us April 11, 2013 April 10,...

2014 and June 23, 2015. So the conditions of our travel packages are not new to the [redacted] since the package they purchased January 2015 is their 4th through us. A refund on a package They have already traveled on is an unreasonable and unfair request. Their current package that was purchased this year for [redacted] will be refunded back to their credit card.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I myself have only bought no presentation packages so I did not have to take my husband cause was not doing a presentation so last year in May my sister in law came with me and have planty of proof and have been treated nice in the past so I am very upset with Branson Travel Group me and my husband have only done a presentation with [redacted] NEVER BRANSON TRAVEL GROUP thank you very much so go ahead and justify what you want at least I've been heard thank you Revdex.com
Final Business Response /* (4000, 13, 2015/07/21) */
As stated the remaining package was refunded the list of visits are correct customer may have attended a presentation at a different resort but purchased the travel package with us. We feel the refund is fair asking for a refund on a package already traveled on is unreasonable.
Thank you,
[redacted]
General Manager
Branson"s Nantucket & Branson Travel Group
2837 State Hwy 265
Branson, MO 65616
Phone#: XXX-XXX-XXXX
Fax#: XXX-XXX-XXXX
[redacted]@bransontravelgroup.com
www.bransonsnantucket.com
www.bransontravelgroup.com
Final Consumer Response /* (4200, 15, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok so don't pay me back for the package I purchased but since your call people lied and said I could combine it is on recording I know so just loved it yeah that we tried to have a relaxing decent vacation in between my husband ending Chemo and before Radiation starting wow what a time causing us more money that we had to spend on show tickets and loved the blood on the sheet my son slept on by the way I do have pictures if I knew how to post I would but ok if you feel like you hve treated me and my family fair ok then thanks for the awful time of our much needed vacation

Initial Business Response /* (1000, 5, 2016/07/02) */
Unfortunately this is one of the times that someone simply changes their mind and find it necessary to make all sorts of claims rather than just stating I changed my mind. We could not have charged her card without her providing us the...

information I listened to the recording and there was no promise to run the card at a latter date. On June 29th the customer made reservations and added a second room. The complaint states that they only stay in certain hotels why would they purchase a $159.00 package. With all of that said we try very hard to satisfy everyone so the [redacted]'s $159.00 was refunded back to their card on Friday June 1st, 2016.

Initial Business Response /* (1000, 9, 2015/08/01) */
[redacted] was returned to credit card. 08/01/2015
Initial Consumer Rebuttal /* (2000, 11, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have to say the same day I opened my case I received a return...

call from a manager but not based on my Revdex.com complaint, it was from a message I left. I was a heading into a doc appt. and wasn't able to stay on the phone. he seemed to be very nice and willing to change my offer to what it should have been but i'd rather have a refund. I gladly accept this offer of a credit because my confirmation letter should have confirmed what I agreed to purchase. It's hard to have confidence about planning a trip with this group after feeling deceived. I will visit Branson just not under this Travel Group. Thank you! If I don't see the credit I will respond again.

Initial Business Response /* (1000, 5, 2017/05/17) */
I talked to Ms. [redacted] today, we are going to refund her the money she paid for the package. She is happy and this complaint is resolved.

Initial Business Response /* (1000, 5, 2016/01/02) */
I have placed their number on the DNC and it will be impossible for my dialer to dial their number. Many times people will confuse all calls they receive for Branson vacations as being the same company. If they received calls as early 7am I can...

guarantee that would not be our call center no one is in our center before 8:30am. With taht said we have blocked their number from are system and it will be impossible for us to dial.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)