Sign in

Jo'ell Management, LLC

Sharing is caring! Have something to share about Jo'ell Management, LLC? Use RevDex to write a review
Reviews Jo'ell Management, LLC

Jo'ell Management, LLC Reviews (43)

Complaint: [redacted] I am rejecting this response because: I made multiple calls to Nationwide and was never told that the handle was not coveredAfter getting no response, I had to contact the door manufacturer and get the replacement handle myself.? Regards, [redacted]

[redacted] ***? Sorry for not getting back to you sooner.? You can reach our warranty support line at [redacted] ? They would be able to help you further

Complaint: [redacted] I am rejecting this response because:I have never met a more deviant and blatantly corrupt business in my lifeNationwide Windows and siding destroyed my home and has lied every step of the wayI paid $15,dollars for all new siding boards, paper, insulation, and vinyl sidingI was told that I was going to be given the best contractors Nationwide had and my home would be seamless, warmer, insect free, not fade, crack, warp, be 100% protected against all disasters natural or man madeIf at any time there was damage Nationwide would come out and replace it for freeAnthonys first response when I realized how badly my home had been damaged by their irresponsible and incompetent workers was they were subcontractors and Nationwide could not be held personally liable for their negligenceTheir workers put holes directly through asphalt shingles, through my roof boards, and into my attic to stabilize the platforms they were working on and then filled the holes with siliconThose holes leaked putting water all over my atticThey never replaced all the boards and originally did not even put insulation underneath all the new sidingI went into the attic to inspect what they had done and saw holes in boards that led straight through to the vinylsNot only did they not put new boards up they knocked holes in the old boards and simply installed vinyl directly over itI then went on the roof that at the time was years old and found clear silicon plugs in over places on my roofWhen I confronted them they said that's how they always do itI contacted other roofing companies and not one of them had ever heard of such stupidityI called Nationwide back their solution was to use a different color silicon closer to my roof colorThey came out and pulled back the vinyl and admitted they "missed" a whole section of replacing boards and applying insulation on both sides of the houseThey had placed vents in on both sides of the house without framing them making it impossible to close themBecause they had no room to maneuver they simply took a hammer or hatchet from the outside slammed two holes in the side of my house and then put plastic vents over itMy home which I paid to be warmer and safer was freezing that winter sending out electric bill skyrocketingWe with our old aluminum siding were quite comfortable for the last years at degrees on our thermostatsWe had our thermostats cranked to 75-degrees all winter and were still coldMauricio whom Anthony repeatedly told me was the best contractor Nationwide had in the arsenal came out and decided the only way to make our home inhabitable was to insulate the atticHe paid for and installed pink insulation over every soffit and crack in our atticBetween the moisture from the holes drilled through our roof, and the air being sealed with no ventilation mold grew all over my atticI have before and after pictures of my home demonstrating no mold or mildew before work began and mold and mildew everywhere just months laterAnthony had the balls to tell me he accepts no responsibility for his workers because they performed work outside of what was stated in the contract and they were subcontracted by him therefore the company can not be held directly liableFor my efforts in trusting Nationwide so far I had to get a mold and remediation company in cost of $2,I just replaced a year old roof with a brand new year roof cost $5,My home is still freezing and the real reason was never figured outSomething was clearly ripped out and not replacedI will probably have to pay a real siding company to come in and fix and or replace my entire sidingCost from Nationwide was over $15,500! My insulation in my attic that got wet still has to be replaced estimated cost around $5,and something above the soffit similar to baffles were ripped out and not replacedNationwide should be embarrassed, ashamed, and disgraced by their work and should have immediately rectified all the damages incurredThey set up appointments to come out and see my home and then did not show on multiple occasionsI have no words for how pissed off I am at their incompetence, negligence, and flat out lyingMy home was destroyed by their "Best workers" and now they need to make it right one way or the otherMy whole family became sick and my son almost died because of the mold and mildew problemIf ever there was ever a better case for the Revdex.com I can't think of oneIf this is how this company conducts business they should be out of business!!! Not only are they not accepting any responsibility for their actions they are going as far as to blame me for using subcontractors that they hired and I paid for as full time Nationwide contractors!!! I want to be paid in full for all damages incurred to my home and a letter of apology written to my family for all the pain and suffering you have caused us!!! [redacted] ***? ? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: ? It took two years and dozens of calls Regards, [redacted]

Hi [redacted] ? Our apologies for not getting back to you sooner.? Our warranty does not cover labor, only defects in the product.? If you would like to file a claim you can call our factory at [redacted] ? There should be a blue sticker on the top sash (see attached to help locate it) with all of your order information which you will need to file a claim.? Thanks again

Complaint: [redacted] I am rejecting this response because: Nationwide failed to acknowledge the fact that it took them over two months to finish the job they startedTheir customer service is very unprofessionalAfter two months and numerous phone calls (all made by me to them) I was finally told the correct windows were readyThe first attempt they made for installation I was called and told they weren't coming the vehicle had an issue with the brakesNext attempt at installation, again after I called themThey rushed an employee who regularly installs door in his personal vehicle windows in the car trunk to install themWell the windows needed to be adjusted as did the windows the handles were finally delivered forSince he was in his personal vehicle he had no ladderNeedless to say it was another week before the windows were adjustedI know they want to say they corrected the issue but people looking to purchase any product from them should be fully aware of how they do businessYour important until they get your moneyThen they couldn't care less Regards, [redacted]

Our replacement windows are made to industry standardsAll windows are ready to be installed and the client turned us away and would not let us install? All of our windows are custom made products to fit the clients specific projectWe would like to reschedule an installation date to install these windows

All issues have been resolved for [redacted] to his satisfaction we had to install new window framesI personally went out to [redacted] ***'s home to ensure that everything went smoothly and to make some minor adjustments to the window

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] ? You have my greatest apologies we did not live up to your standards.? Town requirements vary in different areas.? We have changed our business application and we do not have our own roofing crews anymore.? This is extremely uncommon and we have never experienced this type of standard.? Unfortunately we do not have the resources to send someone to your town to lift up shingles so that the building inspector can look at the work we did.? I'm sorry but we do not have an answer or solution as to how to proceed to conform to the requirements that your town is asking for.? We are willing to help in any way possible if we can

We are scheduled to start installation after we finish the current install that we are doing.? Due to the extreme weather conditions out of our control it has set our installation calendar back.? All the materials have arived for this installation and we will schedule it as soon as we are finished with our current installation.? This installation should be completed by the end of the month weather permitting

[redacted] ? Handlesets? are not covered under warranty.? We can absolutely order a new one for you and get you a quote.? Please let us know if you would like us to help you

*** *** Sorry for the delay in your order Your grids were a special made cathedral design that took a bit longer than other standard orders Your windows did arrive and the production staff should be calling you shortly to set an installation date Again sorry for the
delay, but you will be very pleased with our incredible installations Our installers are professional and very good at what they do Thank you for your patience

This matter has been resolved with the client. We fixed all outstanding issues

At no point did we refuse to help *** *** We simply gave him our factory warranty support phone number and told him to reach out to them so that we can further assess the situation

we spoke with customer on 12-14-and set her up for an appointment to have her glass replaced however it does take 4-weeks for the glass to be madeWe spoke with customer to confirm her appointment today and advised her the glass will be in and we will come out and install it at no charge

*** *** Sorry for not getting back to you sooner. You can reach our warranty support line at *** They would be able to help you further

Complaint: ***
I am rejecting this response because:I am not sure what your company did differently from the siding and insulation that was there originallyWhen your company was finished our home for the first time since we lived in it had to have the thermostats raised from degrees all winter to 70-degrees just to stay in the homeYour contractor came to our home and apologized profusely for the problemHe said the only thing he could think to do to solve the problem was put more insulation in the atticHe covered every hole and soffit in The attic which did make it much warmerThe problem is it trapped heat and moisture in the attic preventing the attic from breathing causing mold and mildew to grow all over the atticThe heaviest concentrations were found where the light openings were visible in the side of the house that had none before and where holes were drilled to stabilize the scaffolding through our year old asphalt shingles and through the roof boardsTo fill the holes they used clear siliconMy home never had mold or mildew problems as was attested by our original inspector and was verified with pictures before and after the work was doneThe mold remediation cost was $2,The new roof is going to cost $5,000, and insulation that got wet another $to replaceThe original reason our home was freezing for the first time since we owned it after the installation of new siding and insulation defies logicSomething was clearly done wrong and still needs to get fixed before winter rolls in againMy whole family was suffering with illnesses relating to respiratory conditionsMy year old son got deathly sick as a result of exposure to the mold and mildew had to be revived by me doing CPR on him, and transporting him to the hospitalHe went on numerous medications and nebulizer treatments just to be able to breatheI am simply asking this company fix what they brokeI am not asking for medical expenses just our home be clean, warm, and safe moving forwardThat is why I paid $15,for and we have yet to receiveThe insulation that went into our attic was paid for and placed by Nationwide, and the holes put through our roof was done by their contractorsTo say that this is not your fault and not your problem is at best disingenuousI have no words to describe what it was like almost losing my son and then finding out the cause was due to your companies workAll I am asking for is repairs to or repayment for issues in our home that were caused by your workersThat at this point is the least you could and should do!
Regards,
*** ***

*** * *** *** We apologize for any inconvenience. Your doors have been installed to your satisfaction. If there is anything we can help you with in the future we hope that we can help you. Again sorry for the delay's

We did not install your windows. We gave you the manufacturers phone number to contact for further service. If you need please contact us for that number anytime

Check fields!

Write a review of Jo'ell Management, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jo'ell Management, LLC Rating

Overall satisfaction rating

Add contact information for Jo'ell Management, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated