Hi *** *** *** ***? Our apologies for not getting back to you sooner.? Our warranty does not cover labor, only defects in the product.? If you would like to file a claim you can call our factory at ***? There should be a blue sticker on the top sash (see attached
to help locate it) with all of your order information which you will need to file a claim.? Thanks again
All issues have been resolved for *** *** to his satisfaction we had to install new window framesI personally went out to *** ***'s home to ensure that everything went smoothly and to make some minor adjustments to the window
Hi *** *** *** ***? Our apologies for not getting back to you sooner.? Our warranty does not cover labor, only defects in the product.? If you would like to file a claim you can call our factory at ***? There should be a blue sticker on the top sash (see attached
to help locate it) with all of your order information which you will need to file a claim.? Thanks again
Complaint: ***
I am rejecting this response because: ? It took two years and dozens of calls
Regards,
*** ***
All issues have been resolved for *** *** to his satisfaction we had to install new window framesI personally went out to *** ***'s home to ensure that everything went smoothly and to make some minor adjustments to the window